Ford Fiesta Complaints (2015)

259 consumer complaints on file.

#11504994February 1, 2023
POWER TRAIN
The contact owns a 2015 Ford Fiesta. The contact stated while driving at various speeds, the transmission slipped from drive(D) to neutral(N) and the vehicle shuddered significantly. There was no warning light illuminated. The contact veered to the side of the road. The contact turned off and restarted the vehicle, and the vehicle responded as needed. The contact stated that the failure had been reoccurring while driving and would persist at times while turning off and restarting the vehicle. The vehicle was taken to the dealer who informed the contact that the gear shifter failed, and the failure was related to an unknown Ford Campaign Number that had expired. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502445January 18, 2023
POWER TRAIN, VEHICLE SPEED CONTROL
Vehicle will not go in reverse and will not accelerate
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500972January 10, 2023
ENGINE
1 year ago I spent over $1,000 fixing everything on this car, no one offered any info. about Recalls. At 21,000-23,000 miles only. I noticed some odd shuddering at low speeds. Like shaking, but only going slower. Then it did other things, seemed like maybe it was when parking or backing up. Car would switch to Neutral. On its own. Another: the car kept STARTING. I have a Remote Starter, I removed RS, still doing it. I'll find car running by itself. WITH NO KEY IN THE IGNITION. I have 2 year old battery from Costco, under warranty. Last week, coming home, car LOST all power, nearby, able to glide into garage. Spent days checking, terminals, fuses, everything. Battery SHOULD be 12.5 amps, it was 3.5 amps. So could NOT be jump-started. Had towed to Costco, then Midas. $1,100 later got ride to pick up, start car, dashboard now has orange wrench, said: "Transmission Malfunction! Service Now!" Sunday, Midas closed, no choice but drive home, 10 miles. Dad drove me, stopped to eat, when came out after 2 hours, THE CAR WAS RUNNING! In the parking lot, ALL BY ITSELF! THE KEY WASN'T IN THE IGNITION! Key was in my purse way inside restaurant. It was SCARY. Then Shifting was messed up, on small hill, kick back, forth, not enough power. Don't drive stick shifts/manuals, but each gear was struggling. Also shaking, thought would stall. When home, car WOULDN'T TURN OFF! Removed key, CAR KEPT RUNNING - NO KEY! Online, see Recalls, transmission lawsuits, everything. Own TWO FORD FIESTA SE's, NEVER sent anything about. In press, Ford lies, say owners told. Called 5 local Ford dealerships, ALL playing game of "What recall?" "What transmission issues?" I have to pay $300+ have error codes run, IF recall, maybe they'll pay, "Probably Extended Warranty." What Extended Warranty? 2015 Ford Fiesta SE w/ 50,000 miles. I'll say this: I'm 100% DISABLE I use car for SSA Ticket to Work program, delivering Amazon. I'm losing $150 every day. I can't go to store, get my mail, dr. appts., I'm trapped.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500985January 10, 2023
ENGINE
This goes with Incident 11500972 2015 Ford Fiesta SE purchased 2.8.18 Crest Ford in Center Line, MI Right away, began having issues. Taken in to Dealership 9.18.18. In 2019, I contacted them 3-4 times, asking when I could bring in for Recall on ignition, which was Warranty. On 3.9.20, took to Costco, engine had no power, wouldn't go above certain speeds, felt like it would stall. Said needed new battery, which I purchased. Seemed OK when picked up, lights on dash off. Immediately came back on with same problems. Next day, on 3.10.20 again contacted the Dealership, my complaint via email: "Repair Services: Put in a new battery, immediately brought up submarine, wrench, Check Transmission now on screen. Was told it's under Recall or an Extended Powertrain warranty. Also has 2 other official recalls on it would like fixed while it's there." In addition, I told them it would not go above certain speeds, so shifting is broken, feels like it will stall out. Invoice from Crest Ford: "Customer states the wrench light is on, he feels like the vehicle will not shift past 3rd gear as well, a new battery was put in and after that the vehicle started to have more issues" and "Corrected by Tech: [XXX] Warranty Installed AE8Z 7Z369 F：MODULE - TRANSMISSION CONT Qty: 1 Warranty Installed WPR：WARRANTY PART RETURN Qty: 1 Warranty trans warning message on, wrench light on, ids ck found fault po606, replaced and reprogrammed tcm per 14m02, relearned adaptive memories 3 and road tested ok at this time" These are all items Ford Fiesta RECALL, replaced, repaired. NOW BROKEN AGAIN. They Installed AE8Z 7Z369 F: MODULE - TRANSMISSION CONT, Installed WPR: WARRANTY PART RETURN The issues are SAME as now: "trans warning message on, wrench light on" These issues were already repaired, and again, after a new battery was installed, needs expensive parts, dx, I don't have car to drive as it won't go above certain speed! Local Ford pretending/lying saying there's NO RECALL INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATIO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501018January 10, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, AIR BAGS, ELECTRICAL SYSTEM
This goes with Incidents 11500972 & 11500985 2015 Ford Fiesta SE purchased 2.8.18 Crest Ford in Center Line, MI From my other reports, car has had all kinds of issues. This is 3/5 and these are all ACCIDENTS. In early 2019, I was coming home from a medical appointment in the morning. I was the 4th car, sitting at the busy intersection of 9 Mile and Kelly, which was ON 9 Mile, going West. The light was red. I had my seat belt on, like always, my foot on the brake, looking straight ahead at the light. Suddenly, the car shook, like as if a semi was going by, but no one was moving. And even tho my foot was squarely on the brake, the car took off, like someone had pressed the accelerator peddle! Quickly I pressed as hard as I could down further on the brake, but it didn't matter. The car kind of jumped, then took off, again, like someone was had stomped on the accelerator. I was in the right-most lane, I slammed into the Sedan in front of me, which shoved his car off the road, up the edge, and onto the sidewalk, so I was almost sideways. I was horrified. My air bags did not deploy. The man driving and a 2nd man got out, they were furious, screaming what was wrong with me? I didn't know how to explain that the car took off on its own, while my foot was on the brake! He was yelling and screaming, luckily his air bags didn't do off either. This dented his bumper, but he didn't have insurance, didn't want to get the police involved or make a report, which was fine with me. Since, I have been very cautious stopped at lights, always expecting this to happen again, and it has! Not as dramatically, but sitting stopped, foot on brake, no rhyme or reason, car suddenly jumps, accelerates. I thought I must be going crazy, I've never heard of a car doing this. Well reading the reports of the Ford Fiesta problems, I see other cars doing this too. I won't take it across like a bridge, imagine it accelerating over the side into the Great Lakes. Very dangerous.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11501025January 10, 2023
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
Goes with Incidents: 11501018, 11500972 & 11500985 I am 100% Disabled, but work occassionally via SSA Ticket to Work program, for Amazon, using Ford Fiesta to deliver packages. 2.1.22 I bought 4 new tires from Costco. 2.3.22 I was delivering in a rural area, about 3:30PM. It had snowed. I had delivered to a farm, drove back to main road, but on the way, stopped to look at and take photo from car of some cute horses wearing coats. No one around, road pretty flat. As I went to move forward, this is really bad, the road went UP and it was angled, the car again, took off, as in my other report. Luckily I had my seatbelt on. I believe I had just shifted to Drive, foot still on brake, and this car was like I had stomped down on the accelerator. Also luckily, I was not facing those horses! I couldn't believe it, car went flying UP this road, brakes not working, I could steer, it was taking me right towards a BUSY ROAD. My heart was pounding, going UP this angled road, should have stopped the momentum, it did not. I turned the steering wheel, hard, to the right. Somehow as the tracks in the snow showed, the car did go to the right, but it kept going, across the road I was on, to the left side, into a ditch and a bale of hay! This was about 1 house from that main, busy road. With new tires. 1st a FedEx driver saw what happened, asked about the tracks going to one side then the other. He tried to pull me out, but couldn't. Then a nice farmer and his gf stopped, he had a large 4-wheel drive, after an hour, even with shovels, we couldn't get out, he went back home, brought a 2nd truck, some ropes, they slowly dragged me out, away from hay stacks. They also noticed my basic S-curve, I couldn't stop, so I drove into the hay! This Ford did what it did before, took off with no pressure on the accelerator. It was stopped. I certainly didn't stomp down, I was braking and steering. I was stuck in freezing cold for 2+ hours. Then spent $325 on new brakes, rotors.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11501042January 10, 2023
ELECTRICAL SYSTEM, ENGINE, SERVICE BRAKES
Goes with Incidents: 11501018, 11501025, 11500972 & 11500985 I am 100% Disabled, but work occasionally via SSA Ticket to Work program, for Amazon, using Ford Fiesta to deliver packages. 9.11.22 at 4:30AM delivering package to [XXX], on North side of road. As I backed out of driveway, now facing East, and busy road, Hiller Rd. I had only just gotten in, NO seatbelt on backing up. Switched from Reverse to Drive, foot still on brake, car took off, as if I'd stomped on accelerator, but my foot was on brake still. Hitting brakes, I flew almost to Hiller Rd., brakes not working, car speeding, steering worked. Tried to slow down, was on South side of road, on people's lawns. Going so fast, I went into ditch, then came up out of ditch! Narrowly avoided mailboxes. Last house before Hiller Rd. on my right, tried to slow down in large lot next door, didn't work. They have huge boulders along edge of grass, I not only slammed into a boulder, but they had chopped down trees too, laid them down along edge of grass with boulders. Car went UP, against gravity, ONTO one of these trees, before hitting the boulder. If you can imagine, from hood to bumper, and further out each end, I was UP, on top of a tree, the bumpers dug into it, so the 4 tires were loose on each side, front hit boulder. Hadn't put on seatbelt yet, my head slammed into steering wheel, airbags didn't deploy again, $400 cell phone screen split, cracked. I hit my head so hard, it knocked me out, I'm not sure how long, seconds to minutes. Came to, was on tree, tried to somehow dig car out, with flashlight and crowbar. Ended up calling Amazon emergency, it was Sunday, too early, not there. Called Geico, then 3 other tow co.'s, after 2 hours Lakeside Towing came by, had to use winch and flatbed, had to chop up tree was on, pull back from boulder. Was stuck there for hours. Phone screen shattered, had to be replaced, pay $125 for a tow, hit head, bumpers, scratched, all b/c this Ford Fiesta. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11491945November 2, 2022
LATCHES/LOCKS/LINKAGES
The contact owns a 2015 Ford Fiesta. The contact state while driving 60 MPH, the rear passenger’s side door inadvertently unlatched. The contact stated that once he arrived home, he noticed the door was not latched correctly. The vehicle was taken to the dealer, and the contact was informed that the door latch would not be replaced. The contact was informed that the latch was already repaired. The manufacturer was not contacted. The failure mileage was 2,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483413September 8, 2022
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, POWER TRAIN
Car won't go in reverse.vehicle will only go 30 mph at times and cause safety issues
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480911August 24, 2022
STRUCTURE:BODY
Door latching
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478156August 8, 2022
ENGINE
The contact owns a 2015 Ford Fiesta. The contact stated while driving 65 MPH, the check engine warning light illuminated as the vehicle hesitated upon depression of the accelerator pedal. The contact was able to coast the vehicle home and had her husband inspect the vehicle. Her husband discovered that a low engine compression and that the engine would need to be replaced. The manufacturer was notified of the failure and informed her that there were no recalls on the vehicle. The vehicle had yet to be repaired. The failure mileage was approximately 82,000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478243August 8, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2015 Ford Fiesta. The contact stated that the check engine warning light had illuminated on the instrument panel. The contact replaced the spark plugs; however, the check engine warning light remained illuminated. The vehicle was taken to the dealer where they replaced the vacuum pump and hoses. A few weeks later, the check engine warning light returned and the vehicle failed to start up after several attempts. The contact also noticed that coolant needed to be added more frequently to the reservoir. The vehicle was taken back to the dealer where it was discovered that coolant leaked into the cylinders resulting in engine failure. Upon investigation, the contact discovered NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling) which she linked to the failure. The manufacturer was notified of the failure and informed the contact that her vehicle was not included in the recall; the contact was then referred to the NHTSA for assistance. The vehicle was not repaired. The failure mileage was approximately 99,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472586July 6, 2022
POWER TRAIN, ENGINE
The contact's son owns a 2015 Ford Fiesta. The contact stated that while driving at various speeds, the vehicle would hesitate and jolt upon depression of the accelerator pedal with the check engine warning light illuminated. The contact attempted to reach two local dealers but was unable to speak to a representative. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471091June 27, 2022
ENGINE AND ENGINE COOLING:COOLING SYSTEM
The contact owns a 2015 Ford Fiesta. The contact stated that while idled, there was smoke observed coming from under the hood of the vehicle. The vehicle was turned off and liquid was noticed under the hood of the vehicle. The dealer was called and informed the contact that they would not be able to diagnose the vehicle. The failure occurred a second time and the contact called the dealer, however, they had not been able to bring the vehicle as of yet. The manufacturer was made aware of the failure and confirmed the vehicle was not included in any recalls. The approximate failure mileage was 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470820June 24, 2022
ENGINE
The contact's father-in-law owns a 2015 Ford Fiesta. The contact stated while the owner was driving approximately 45 MPH, the engine misfired. The contact stated that the check engine warning light was illuminated. The contact also stated that the vehicle was leaking coolant. The owner took the vehicle to the local dealer, where it was diagnosed with needing the engine to be replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468702June 10, 2022
LATCHES/LOCKS/LINKAGES
The contact owns a 2015 Ford Fiesta. The contact stated that while her son was driving at an undisclosed speed, the passenger's side front door inadvertently opened. The dealer was made aware of the failure; however, the vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and informed the contact to take the vehicle to the dealer for a diagnostic test. The contact related the failure to NHTSA Campaign Number: 20V177000 (Latches/Locks/Linkages). The failure mileage was approximately 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466883June 1, 2022
POWER TRAIN
Received extended warranty notice in September, 2019. Vehicle is still under 100,000 miles and was purchased in 2018. DPS6 module failed and caused break to lock up and all accessories in vehicle to stop performing. Had to get work done and ford required me to pay for replacement and labor of defective part. Clutch seems to not shift properly and causes a shuddering in the transmission. I have difficulty accelerating after coming to a complete stop (such as at a light). Reported these issues to dealership I had purchased vehicle from in 2018, shortly after purchase. Everyone continued to tell me there was no defect with the transmission or the clutch. I went to a few different ford dealers to inquire about the extended warranty notice on the powershift transmission: “Ford Motor Company's commitment is not only to manufacture high-quality, reliable products, but to also achieve full customer satisfaction. To demonstrate this commitment, we offer you the Customer Satisfaction Program at no cost for your vehicle with the VIN above. For your peace of mind, Ford Motor Company will extend the coverage of the clutch warranty. This program increases clutch warranty coverage to a total 7 years or 100,000 miles from the warranty start date, whichever be fulfilled first. NOTE: Your vehicle may have a vibration or intermittent jerk in the transmission clutch when accelerating smoothly after being stopped, during shift events.” (Ford Motor Company). According to a number of Ford employees, none of these defects are covered by Ford Motor Vehicle Company. Also, there were no DPS6 Modules available; the part was out of stock for 6 months. Service tech recommended I order part online; even provided name on shipment information; confirming he authorized and accepted the use of non-ford part. Didn’t know I was even allowed to use the aftermarket part. Requested OEM. Ended up paying for the shipping, total price of the part, and labor costs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466906June 1, 2022
SERVICE BRAKES
The contact owns a 2015 Ford Fiesta. The contact stated that while pressing the brake pedal the brakes would grab and jerk causing the vehicle to abruptly stop and making the vehicle undrivable. The vehicle was towed to an independent mechanic who replaced the brake pads, brake rotors, and brake lines but the vehicle continue to exhibit the failure. After reexamining the vehicle it was determined that the ABS module was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer and local dealer were contacted but no assistance was offered. The failure mileage was 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466690May 31, 2022
UNKNOWN OR OTHER, ENGINE
HVAC blend door actuator malfunctioned without apparent cause. Caused engine to overheat. Could not drive vehicle until issue was resolved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466364May 27, 2022
POWER TRAIN
The contact owns a 2015 Ford Fiesta. The contact received notification of Manufacturer Communication Number: AE8Z-7Z369-F (Transmission Clutch). The contact took the vehicle to the local dealer and had the recall repair completed. The contact stated that the vehicle was taken to Cincinnati, OH to her granddaughter. The contact stated while her granddaughter was driving 30 MPH, the vehicle began to decelerate while depressing the accelerator pedal; however, the vehicle failed to respond. The driver stated no warning light was illuminated. The driver was able to cruise to a stop on the side of the road. The vehicle was not drivable. The vehicle was towed back to the residence. The vehicle was taken back to the local dealer and the mechanic performed the manufacturer recall remedy repair for a second time. The dealer completed the repair but the contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 75,688.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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