Ford Fiesta Complaints (2013)

668 consumer complaints on file.

#11516332April 10, 2023
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE:SOFTWARE
The contact's daughter owns a 2013 Ford Fiesta. The contact stated that while her daughter was attempting to reverse out of a parking spot, the vehicle failed to respond with the engine revving. There was no warning light illuminated. The contact stated that her daughter turned off and restarted the vehicle several times; however, the failure persisted. The contact's daughter shifted into drive(D) and the vehicle responded. The vehicle was towed to the local dealer, where it was diagnosed that the TCM needed to be replaced and that the failure was related to an unknown extended warranty program that had expired. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 100,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511462March 12, 2023
POWER TRAIN
I bought a Ford Fiesta in 2013 at Ford Parkway, Winston Salem. I received a letter from Ford to recall this car due to the transmission being defective stating that I can either file a lawsuit or bring the car to Ford to replace the transmission. Ford said they would replace the transmission. After that, I noticed that the noise was a bit less than before and my wife started using the car but not daily because she has been working from home, which resulted in having less than 56K mileage. Recently, I noticed that the car was not running smoothly, and a loud noise started to come every time I drive the car. I went to Ford Parkway, they said the entire transmission needs to be replaced, I told them that they should have done so when they said they did back to 2017. However, the service department informed me that they only replaced the outer shaft and the clutches back then, even though this was a known manufacturer defect issue and Ford stopped making this model because of that. Now, because of not driving this car daily for long miles like most people do, the transmission problem popped up later than expected and after my warranty period has expired which I wouldn't have benefit from it anyway because of the coverage that was for the transmission software only. I talked with the service director at Ford parkway, and explained to him that the warranty period should have nothing to do with the defect issue because lots of people who were lucky enough discovered this fatal issue early enough to get reimbursed and settled from Ford without waiting all that long as in my case because of not driving the car daily. I also talked to Ford customer service and asked to speak with a regional manager, they refused and said that they opened a case for me but they could not let me talk with the regional manager because he couldn't do anything. I have the call Ref number. Please advise on how this fatal issue can be settled as it threats our safety every time we drive the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511008March 9, 2023
POWER TRAIN
The contact owns a 2013 Ford Fiesta. The contact stated while driving 20 MPH, the vehicle failed to accelerate properly. The contact stated that there was no warning light illuminated. The vehicle was taken to an independent mechanic and the mechanic stated that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and the manufacturer stated that there was no recall for the failure and referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509921March 2, 2023
POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:CLUTCHES/BANDS:ACTUATORS/SOLENOIDS
The contact owns a 2013 Ford Fiesta. The contact stated while driving from a complete stop, the vehicle hesitated to respond and was jerking significantly. The contact stated that the failure also occurred while driving at various speeds. There was no warning light illuminated. The vehicle was taken to dealer several times. The dealer replaced the transmission clutch under warranty. The contact stated that the failure reoccurred 6 years later. The vehicle was taken back to the local dealer, where it was diagnosed that the transmission clutch needed to be replaced; however, the dealer informed the contact that the vehicle could not be repaired under warranty. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline. The failure mileage was approximately 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506337February 9, 2023
AIR BAGS
I was involved in a double roll over crash and the airbags did not deploy.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11501866January 15, 2023
POWER TRAIN
I purchased the vehicles from Duffy's Auto in Auburn Washington. After the first week of signing the paperwork I noticed a problem with the transmission that was significant. I brought it into the dealership and spoke to Tim Duffy owner of Duffy's Auto. He took it in and went for a test drive and said to me quote "your transmission is shot". "I hope you got the power train warranty on your loan". I replied yes it was strongly suggested by your sales representative. I paid $1,250 for this warranty. It was suggested by Tim Duffy that I continue to drive the vehicle until the check engine light comes on which triggered a response of why do we have to wait till it completely breaks down? He said it would make it easier on the dealership to get a transmission if he had the codes. My car continues to have issues when coming to a complete stop and starting again it's like a shake rattle and roll. At one time going up a hill and it slipped out of gear is all I can figure. I noticed on consumer complaints that this vehicle is infamous for transmission issues for this year and model. I now have a car that is worth virtually nothing with the transmission having issues and a dealership unwilling to fix it. I need help. I am a consumer who is a caregiver and needs a reliable transportation and I had high hopes for this vehicle to provide that. However after the first week of noticing the problem I have reported it to several individuals at Duffy's Auto in Auburn Washington. They are attempting to resolve some issues but I have a feeling come tomorrow when I turn the car in that nothing's going to be done and I need to know legally where I can start a process of obtaining a lawyer. Thank you for your time and listening to my concerns and complaint. I just want to car that runs good. If you need to reach me please call 253-340-9071. Sincerely, Brock Foltz
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495537November 30, 2022
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
COMPLAINT - Request Ford Dealer to honor recall -to add me on waiting list Airport Ford service personal not helpful and abrupt TCM transmission RECALL 14M02 2013 fiesta it has 57000 miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491040October 26, 2022
POWER TRAIN
The contact’s daughter owns 2013 Ford Fiesta. The contact stated while his daughter was driving at 40 MPH, the accelerator pedal was depressed but the vehicle failed to respond. The contact was unsure whether there were warning lights illuminated. The contact’s daughter was able to continue driving. The contact stated that the failure had been reoccurring. The vehicle was taken to the dealer where it was diagnosed that the transmission control module (TCM) had failed and needed to be replaced; however, the parts had been on national back order. The vehicle was not repaired. The manufacturer was notified of the failure and confirmed that the parts were not available. The failure mileage was approximately 54,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487696October 3, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION, ENGINE
The contact owns a 2013 Ford Fiesta. The contact stated while driving 35 MPH, the accelerator pedal was depressed and the RPM increased with the engine revving; however, the vehicle failed to respond. Additionally, the vehicle also failed to reverse as needed. The contact stated that the vehicle also failed to exceed 10 MPH while driving. No warning light was illuminated. The dealer was notified of the failure and the contact was informed that the VIN was not included in a recall. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and the contact was advised to contact the NHTSA Hotline for assistance. The failure mileage was approximately 158,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477339August 3, 2022
POWER TRAIN
The contact owns a 2013 Ford Fiesta. The contact stated that the vehicle would surge while driving and the vehicle was making an abnormal clinking sound. Additionally, the contact stated while driving 35 MPH, the vehicle was surging significantly and started to decelerate independently. The "Transmission Malfunction. Service Now" message was displayed. The contact released the accelerator pedal and depressed the brake pedal. The contact then slowly depressed the accelerator pedal and the vehicle responded. The contact was able to continue driving at slower speeds. The dealer was contacted and informed the contact that they did not have an early availability for diagnostic test. The vehicle was taken to a transmission specialist where it was diagnosed that the Transmission Control Module needed to be replaced; however, the part was not available. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 35,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476253July 28, 2022
POWER TRAIN
The contact owns a 2013 Ford Fiesta. The contact stated that while coming to a stop, the vehicle shuddered and hesitated before stalling. The transmission failure message was displayed. Additionally, on several occasions, the vehicle would not immediately respond after shifting to reverse(R). The vehicle was taken to the local dealer who diagnosed that the transmission clutch was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified but no assistance was offered. The approximate failure mileage was 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469503June 16, 2022
UNKNOWN OR OTHER
This happened back in NOV. 2016. I seen the the recall from Ford on 2.9 million cars. Although my make and model is not specifically named in the recall, it is exactly what happened to me. I went to eat at a diner and pulled in to the parking space. I put the car in park, and took my foot off the brake. When I did so, my car jumped forward on to the sidewalk and crashed into the building. This caused both myself and my mother who was 82 at the time to be thrown forward toward the dash and front windshield. It was necessary to call the EMS, Fire, and Ambulance to inspect the structure and tend to me and my mom.There was not any lights or warning when this happened. It was my first time experiencing this from the car. We had the car taken to the Body shop to repair the damages, however there was never a mechanical checks done on the vehicle (we would not have suspected the need to do that).
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11465101May 18, 2022
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
DOOR LATCHES KEEP BREAKING. I HAVE ALREADY PAID TO FIX 2 NOW A 3RD ONE IS BROKE. THERE WAS A RECALL FOR THE DOOR LATCHES ON THE SAME YEAR, MAKE, MODEL BUT MY VIN NUMBER WAS NOT INCLUDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464947May 17, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION
CONSTITUENT EXPERIENCED TRANSMISSION FAILURE ON THEIR 2013 FORD FIESTA. THE CONSUMER STATED THE VEHICLE WAS APART OF A CLASS ACTION LAWSUIT, BUT THE CONSUMER WAS UNSATISFIED WITH THE SETTLEMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449128January 27, 2022
POWER TRAIN
The contact owns a 2013 Ford Fiesta. The contact stated that while driving at an undisclosed speed, the vehicle made abnormal sounds and then lost motive power. The vehicle was taken to an independent mechanic and diagnosed with transmission failure. The mechanic replaced the transmission; however, the failure recurred. Several unknown dealers were made aware of the failure but informed the contact that there was no recall associated with the VIN. The vehicle was not repaired. The manufacturer was made aware of the failure and two cases were opened. The manufacturer referred the contact to the Better Business Bureau and NHTSA for assistance. The failure mileage was approximately 22,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444176December 17, 2021
STRUCTURE:BODY
The contact owns a 2013 Ford Fiesta. The contact stated that his vehicle was under recall NHTSA Campaign Number: 15V246000 (LATCHES/LOCKS/LINKAGES). The contact stated that he went to get his vehicle repaired and was advised that there were no programs in place for the recall and that they will not repair his vehicle until it was known for a fact that Ford will reimburse the dealer. The contact stated it had been a long period of time that he had been waiting to get his vehicle repaired due to recall. The failure mileage was unknown
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443639December 13, 2021
EXTERIOR LIGHTING:HEADLIGHTS, ELECTRICAL SYSTEM
The contact's girlfriend owns a 2013 Ford Fiesta. The contact stated that while driving at an undisclosed speed, the headlights were inoperable. Upon inspection, the contact noticed that there was corrosion on both headlight relays after opening the fuse box. The vehicle was taken to the dealer and diagnosed with headlight relay corrosion. The headlight relays needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to file a complaint with NHTSA. The failure mileage was approximately 53,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441774November 26, 2021
SEAT BELTS
In my 2013 Fiesta, the driver's side seatbelt will no longer retract back in place properly- and while driving it would not retract properly, usually staying loose. The passenger side seatbelt would not fit snug around the passenger either. Both front seatbelts would not restrain anyone in the event of braking hard. I took it in for repair to Fred Bean's Ford in Exton, PA. It was unsafe to drive the car because both the driver and passenger would fly forward when the brakes were pushed hard- no restraining at all from either seatbelt. The dealership will charge me over $800 to install a new part called a pretensioner in both seatbelts. I will save my receipt.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441034November 19, 2021
STRUCTURE:BODY:DOOR
The contact owns a 2013 Ford Fiesta. The contact stated that while driving at 45 MPH, the accelerator pedal was depressed however, the vehicle would not accelerate. There were no warning lights illuminated. The contact veered to the side of the road and turned off the vehicle. The contact stated that as he restarted the vehicle and switched gears to drive, the vehicle would not move. The vehicle was towed to an independent mechanic who diagnosed that the brake calipers had seized onto the rotors. The contact stated that the brake calipers, brake pads, brake lines, and the rotors were replaced; however, the failure reoccurred intermittently while driving. The independent mechanic diagnosed that the ABS assembly needed to be replaced. The dealer was notified of the failure and informed the contact that he would be responsible for the cost of the repair since the VIN was not included in a recall related to the failure. The contact also stated that the front passenger’s door inadvertently opened while driving. The contact received a recall notification for NHTSA Campaign Number: 20V331000 (Latches/Locks/Linkages). The manufacturer was notified of the failures and referred the contact to NHTSA. The vehicle was not repaired. The approximate failure mileage was 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432917September 14, 2021
POWER TRAIN
The contact owns a 2013 Ford Fiesta. The contact stated while his wife was driving uphill at 5 MPH, the transmission inadvertently lost power and the vehicle rolled back downhill. There were no warning lights illuminated. The contact stated after replacing the battery himself, the warning message "transmission malfunction" appeared on the instrument panel. The vehicle was taken to the dealer but was not diagnosed nor repaired. The manufacturer was notified of the failure and advised the contact to file a complaint with the NHTSA. The approximate failure mileage was 52,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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