Ford Fiesta Complaints (2012)

617 consumer complaints on file.

#10703047April 1, 2015
POWER TRAIN, ENGINE
TRANSMISSION SPUTTERS ON TAKE OFF SHAKING CAR AND SLIPPING ON INCLINE, ALSO TRANSMISSION SLIPS ON CRUISE CONTROL AT 70MPH. DEALER REFUSED TO GIVE RENTAL FOR THIS EVEN THOUGH WE HAVE AN EXTENDED WARRANTY. ALSO TOLD THAT THEY WILL ONLY RESET COMPUTER AND THE PROBLEM WILL NEVER GO AWAY COMPLETELY. IN OTHER WORDS FORD HAS NO PERMANENT FIX FOR THIS PROBLEM AND SHOULD BE HELD ACCOUNTABLE FOR STILL SELLING THESE AUTOS KNOWING IT HAS A SERIOUS TRANSMISSION PROBLEM AND NOT DISCLOSING IT TO THE CONSUMER. THE CONSUMER IS BEING RIPPED OFF. WHEN WILL SOMEONE DEMAND THEY RECALL THESE AUTOS????? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10703201April 1, 2015
ELECTRICAL SYSTEM:12V/24V/48V BATTERY, ENGINE, STEERING
TL* THE CONTACT OWNS A 2012 FORD FIESTA. THE CONTACT STATED THAT THE CHECK ENGINE LIGHT AND THE POWER STEERING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE BATTERY NEEDED TO BE REPLACED. THE TECHNICIAN RESET THE SYSTEM AND THE STEERING RESUMED NORMAL OPERATION. THE FAILURE MILEAGE WAS 100,793.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10702285March 27, 2015
STRUCTURE:BODY
REAR DRIVER SIDE DOOR FAILS TO LATCH. FIRST OCCURRENCE WAS 3/27/2015 IN THE DRIVEWAY AFTER RETURNING HOME. THE DOOR PROPERLY LATCHED ABOUT 15 MINUTES PRIOR TO THE INITIAL INCIDENT AND WILL NOT LATCH AT ALL NOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10702108March 27, 2015
STRUCTURE:BODY
TL*THE CONTACT OWNS A 2012 FORD FIESTA. THE CONTACT STATED THAT THE REAR HATCH FAILED TO CLOSE ON THE VEHICLE. THE HATCH OPENED IN DEPENDENTLY AND THE DOOR OPEN CHIME SOUNDED. THE FAILURE WAS INTERMITTENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 51,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10701598March 25, 2015
POWER TRAIN, ENGINE AND ENGINE COOLING, VEHICLE SPEED CONTROL
PURCHASED MY FIESTA IN MARCH 2012. SHORTLY AFTER PURCHASE STARTED HAVING PROBLEMS WITH THE SHUTTERING AND HESITATING ISSUE DUE TO THIS NEW CLUTCH DESIGN. THE VEHICLE HAS BEEN IN TO THE SERVICE DEPARTMENT WHERE I PURCHASED IT THE FIRST TIME THE CLUTCH ISSUE WAS REPAIRED THE SECOND TIME THEY INSTALLED A PART OF THE CLUTCH SYSTEM. THE THIRD TIME IT WAS IN TO THE SERVICE DEPARTMENT THERE WAS NO REPAIR DONE. THE WARRANTY GUIDELINES REQUIRED THE FAILURE TO RATE AT A 270 MY FAILURE WAS A 250. I HAVE CONTACTED A LAWYER TO GET ME RELEASED FROM THIS "DEATH TRAP". ON MARCH 6, 2015, I WENT TO TURN LEFT ACROSS TWO LANES OF ON COMING TRAFFIC AND IT SHUTTERED AT ACCELERATION AND NEARLY STALLED. KEEP IN MIND THIS IS AUTOMATIC. I WAS NEARLY BROAD SIDED. I MADE ARRANGEMENTS FOR A VEHICLE BECAUSE I WAS TOLD THAT THEY DID NOT HAVE A LOANER FOR ME TO DRIVE WHILE THEY REPAIRED MINE. SO ON, MARCH 10, 2015, I TOOK THE FIESTA TO ANOTHER LOCAL FORD SERVICE CENTER AND UPON THEIR INSPECTION WAS TOLD THAT THE CLUTCH HAD TO BE REPLACED AGAIN. THE WONDERFUL NEWS TO THIS STORY IS THE PART IS BACK ORDERED FROM THE FACTORY AND IT WILL TAKE EIGHT WEEKS FOR THEM TO RECEIVE IN THE PART NEEDED TO REPAIR MY VEHICLE. I REFUSE TO DRIVE THIS VEHICLE. THE FORD FIESTA IS NOT A VEHICLE THAT SHOULD HAVE THE SAFETY RECOMMENDATIONS THAT IT HAS. IT ISN'T SAFE FOR CONSUMER USE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10701472March 24, 2015
STRUCTURE:BODY:DOOR
THIS CAR HAS HAD 2 DOOR LATCHES FAIL AND NEED REPLACEMENT AFTER ONLY 50,000 MILES AND NO COLLISIONS. IN OCTOBER OF 2014, THE REAR PASSENGER SIDE DOOR LATCH FAILED AND REQUIRED REPLACEMENT AS PER THE DEALERSHIP. THE CAR WAS OUTSIDE THE BUMPER-TO-BUMPER WARRANTY AT THIS TIME. HOWEVER, I BELIEVED THIS WAS A MAJOR SAFETY CONCERN AS THE DOOR WOULD NOT CLOSE, REQUIRING ME TO TIE IT DOWN WITH A BUNGEE CORD. I CONTACT FORD MOTOR COMPANY MULTIPLE TIMES AND THEY WOULD NOT OFFER ANY SORT OF ASSISTANCE WITH THE REPAIR. AFTER PAYING FOR THE REPAIRS OUT OF POCKET, THE FRONT PASSENGER SIDE DOOR LATCH FAILED IN MARCH OF 2015. ONCE AGAIN, I CONTACT FORD. THIS TIME MY CASE WAS ESCALATED TO A REGIONAL CUSTOMER SERVICE MANAGER BUT THE END RESULT WAS THE SAME. THIS CAR IS ONLY 3 YEARS OLD WITH 50,000 MILES ON IT AND TWO DOOR LATCHES HAVE FAILED. THIS IS A MAJOR SAFETY ISSUE. TWO DEFECTIVE DOOR LATCHES HAVE LEFT ME WITH TWO DOORS WHICH WOULD NOT CLOSE AND REQUIRED TYING ROPES AND BUNGEE CORDS TO SEATS TO SECURE THEM. EVEN WITH THESE MEASURES, THE DOORS WERE STILL PRONE TO SWINGING OPEN WHILE DRIVING. WITHOUT THE DOORS BEING ABLE TO FULLY CLOSE, I ALSO COULD NOT LOCK MY CAR. AS OF MARCH 24TH 2015, NO RECALL ON THESE DOOR LATCHES HAS BEEN ISSUED DESPITE THIS BEING A KNOWN ISSUE WITH THE SERVICE MANAGER AT MY FORD DEALERSHIP AND THE FORD CUSTOMER SERVICE. THIS IS UNACCEPTABLE AND I BELIEVE FORD SHOULD BE REQUIRED TO FIX THESE DEFECTIVE DOOR LATCHES. ONCE AGAIN, THESE ARE MAJOR SAFETY ISSUES AND SUBSTANTIAL EXPENSES COSTING ME $400+ PER EACH DOOR LATCH REPLACEMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10701158March 23, 2015
STRUCTURE
AFTER SHOPPING AND LOADING THE GROCERIES INTO THE CAR. THE RIGHT REAR PASSENGER DOOR WOULD NOT STAY SHUT. THE DOOR LATCH WOULD NOT LATCH. AFTER TYING IT SHUT AND TAKING IT TO MY MECHANIC, HE ADVISED ME THAT THE DOOR LATCH HAD BROKEN. THIS VEHICLE WAS NOT INVOLVED IN ANY INCIDENTS OR ACCIDENTS. I CALLED MY LOCAL FORD DEALER AND THEY REPORTED THEY WERE AWARE OF AN ISSUE WITH THE REAR DOOR LATCHES BUT THAT THERE WAS NOT AN ACTIVE RECALL ON THEM. IT WILL COST ME AT LEAST $300.00 TO HAVE IT FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10701277March 23, 2015
STRUCTURE:BODY
I WAS DRIVING IN MY VEHICLE WITH MY NEPHEW IN THE BACK SEAT. I WAS GOING BETWEEN 45-50 MPH AROUND A CURVE AND THE REAR PASSENGER DOOR WHERE MY NEPHEW WAS SITTING FLEW OPEN. I HAD TO PULL THE CAR OVER TO TRY TO SHUT THE DOOR. IT WOULD NOT STAY CLOSED AFTER THAT. MY SISTER WHO WAS IN THE FRONT SEAT HAD TO MOVE TO THE BACK TO KEEP THE DOOR SHUT SO I COULD GET HOME. NOW I HAVE A TIE DOWN ACROSS MY ENTIRE BACK SEAT TO KEEP THE DOOR FROM SWINGING OPEN WHILE DRIVING. AND TO HOLD IT SHUT SO THAT I CAN LOCK MY CAR. BECAUSE MY WARRANTY IS UP FORD WILL NOT COVER THIS DEFECTIVE PART AND GAVE ME AN ESTIMATE OF 400-500 DOLLARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10700989March 22, 2015
STRUCTURE:BODY:DOOR
I HAD BOUGHT THE CAR ON MARCH 10 2014, SINCE THEN 2 DIFFERENT DOORS HAD OPENED UP WHILE DRIVING ON THE HIGHWAY WITH MY FAMILY IN THE CAR ONE OPENING ON MY WIFE (FRONT SEAT) AND THE OTHER MY 9 YEAR OLD DAUGHTER(BACK SEAT). THE THIRD INCIDENT HAPPENED AS MY SAME 9 YEAR OLD SHUT THE DOOR IT SWUNG BACK HITTING HER IN THE FACE BRINGING THE TOTAL TO 3 SEPARATE INCIDENTS. THESE DOORS SHOULDN'T HAVE A PROBLEM AS THIS CAR IS RARELY USED FOR FAMILY OUTING BUT ONLY FOR MY WIFE TO GO TO AND FROM WORK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10700726March 20, 2015
POWER TRAIN, STEERING
I HAVE BOUGHT MY CAR IN 2014 JANUARY FOR A GOOD MILEAGE AND STYLISH LOOK.THE VEHICLE PERFORM WELL FOR COUPLE MONTHS. LATER, I HAVE BROUGHT MY CAR TO THE FORD SERVICE IN 2014 JULY WITH A COMPLAIN OF TRANSMISSION AND SAFETY. SINCE THEN I HAVE BEEN IN AND OUT OF THE DEALERSHIP WITH AUTOMATIC TRANSMISSION PROBLEMS. MY FIESTA NOW HAS 43K MILES AND HAS BEEN TO THE DEALER 2 TIMES FOR TRANSMISSION WORK IF I WOULD HAVE TIME I WOULD DEFINITELY BRING MY CAR TO THE SERVICE MORE. IT IS VERY UNSAFE. THE LAST TWO VISITS HAVE RESULTED IN MAJOR REPAIRS IN AN ATTEMPT TO FIX THE PROBLEM AND STILL THE PROBLEM PERSISTS. THE TRANSMISSION SHUDDERS, HESITATES, AND LURCHES IN STOP AND GO TRAFFIC OR WHEN SLOWING THEN STARTING UP AGAIN SUCH AS AT A STOP LIGHT OR STOP SIGN.AGAIN IT IS VERY UNSAFE TO DRIVE THIS CAR I AM GOING TO CLAIM A LAWSUIT AGAINST THEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10700752March 20, 2015
STRUCTURE:BODY:DOOR
THE RIGHT REAR-DOOR ON MY 2012 FORD FIESTA ONE DAY FAILED TO LATCH, AND IT HASN'T LATCHED SINCE. THE DOOR IS NOW SITTING AJAR AT ALL TIMES AND I HAVE TO TIE IT CLOSED. THE "DOOR AJAR" WARNING LIGHT ON THE DASH COMES ON RANDOMLY AS I DRIVE DOWN THE ROAD OR TURN CORNERS, AND THE "DOOR AJAR DINGING SOUND" PLAYS RANDOMLY. I TOOK IT IN TO A FORD DEALERSHIP TO HAVE IT LOOKED AT, AS WELL AS SEE IF ANYONE ELSE HAS HAD THIS ISSUE. THE GENTLEMAN SAID NO ONE HAS HAD ANY DOOR LATCH ISSUES ON THE 2012 FORD FIESTA. HE GAVE ME AN ESTIMATE OF $418 TO HAVE IT REPLACED -- BUT I FOUND THIS ARTICLE THAT SAYS DIFFERENT. HTTP://WWW.AUTOBLOG.COM/2014/09/15/NHTSA-FORD-FIESTA-DOOR-LATCH-INVESTIGATION/ *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10695316March 19, 2015
STRUCTURE:BODY, POWER TRAIN
TL*THE CONTACT OWNS A 2012 FORD FIESTA. THE CONTACT STATED WHILE DRIVING 30 MPH, THE FRONT PASSENGER'S SIDE DOOR OPENED INDEPENDENTLY. THE VEHICLE WAS MANEUVERED TO THE SIDE OF THE AND ROAD. THE DOOR FAILED TO CLOSE IN A SECURED POSITION. THE VEHICLE WAS TAKEN TO THE DEALER, WHO INFORMED THAT THE FRONT DOOR LATCH WOULD NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED. IN ADDITION, THE TRANSMISSION CLUTCH WAS REPLACED PREVIOUSLY ON THREE SEPARATE OCCASIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 61,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10694411March 16, 2015
POWER TRAIN
TRANSMISSION WILL NO SHIFT PROPERTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10694490March 16, 2015
UNKNOWN OR OTHER
WENT TO SHUT REAR PASSENGER DOOR AND THE DOOR WILL NO LONGER CLOSE. THERE WAS NO DAMAGE TO THE CAR. IT WAS NEVER IN AN ACCIDENT AND IS LESS THAN 3 YEARS OLD BUT IS NOT COVERED UNDER WARRANTY AS YOU HAVE TO HAVE LESS THAN 32,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10694523March 16, 2015
STRUCTURE:BODY:DOOR
THE REAR PASSENGER SIDE DOOR JUST CAME OPEN ON ITS OWN AND WOULD NOT CLOSE. MY 6 YEAR OLD DAUGHTER WAS RIDING IN HER BOOSTER SEAT IN THE REAR DRIVER'S SIDE SEAT WHEN IT CAME OPEN. HAD SHE BEEN IN THE OTHER SEAT, SHE COULD HAVE FALLEN OUT! THE DOOR WILL NOT CLOSE AT ALL AND IN FACT, BOUNCED BACK AND HIT ME WHEN I TRIED TO CLOSE IT. I NOW HAVE TO TIE THE DOOR SHUT WITH A ROPE CONNECTED TO THE OTHER DOOR TO KEEP IT IN PLACE. THE DEALERSHIP WANTS $600 TO FIX IT! *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10694272March 14, 2015
POWER TRAIN
I PURCHASED MY FIESTA IN MARCH 2012. SHORTLY AFTER PURCHASE STARTED HAVING PROBLEMS WITH THE SHUTTERING AND HESITATING ISSUE DUE TO THIS NEW CLUTCH DESIGN. THE VEHICLE HAS BEEN IN TO THE SERVICE DEPARTMENT WHERE I PURCHASED IT THE FIRST TIME THE CLUTCH ISSUE WAS REPAIRED THE SECOND TIME THEY INSTALLED A PART OF THE CLUTCH SYSTEM. THE THIRD TIME IT WAS IN TO THE SERVICE DEPARTMENT THERE WAS NO REPAIR DONE. THE WARRANTY GUIDELINES REQUIRED THE FAILURE TO RATE AT A 270 MY FAILURE WAS A 250. I HAVE CONTACTED A LAWYER TO GET ME RELEASED FROM THIS "DEATH TRAP". ON MARCH 6, 2015, I WENT TO TURN LEFT ACROSS TWO LANES OF ON COMING TRAFFIC AND IT SHUTTERED AT ACCELERATION AND NEARLY STALLED. KEEP IN MIND THIS IS AUTOMATIC. I WAS NEARLY BROAD SIDED. I MADE ARRANGEMENTS FOR A VEHICLE BECAUSE I WAS TOLD THAT THEY DID NOT HAVE A LOANER FOR ME TO DRIVE WHILE THEY REPAIRED MINE. SO ON, MARCH 10, 2015, I TOOK THE FIESTA TO ANOTHER LOCAL FORD SERVICE CENTER AND UPON THEIR INSPECTION WAS TOLD THAT THE CLUTCH HAD TO BE REPLACED AGAIN. THE WONDERFUL NEWS TO THIS STORY IS THE PART IS BACK ORDERED FROM THE FACTORY AND IT WILL TAKE EIGHT WEEKS FOR THEM TO RECEIVE IN THE PART NEEDED TO REPAIR MY VEHICLE. I REFUSE TO DRIVE THIS VEHICLE. THE FORD FIESTA IS NOT A VEHICLE THAT SHOULD HAVE THE SAFETY RECOMMENDATIONS THAT IT HAS. IT ISN'T SAFE FOR CONSUMER USE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10693254March 10, 2015
POWER TRAIN
TL*THE CONTACT OWNS A 2012 FORD FIESTA. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 10 MPH, THERE WAS A DELAYED RESPONSE WHEN THE ACCELERATOR PEDAL WAS ENGAGED. THE FAILURE RECURRED TWO TIMES. THE VEHICLE WAS TAKEN TO THE DEALER, WHERE THE TRANSMISSION CLUTCH WAS REPLACED. THE VEHICLE WAS NOT REPAIRED FOR MOST RECENT FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 18,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10692720March 7, 2015
POWER TRAIN
I BOUGHT A 2012 FORD FIESTA AND HAD THE TRANSMISSION SENSOR REPLACED UNDER FACTORY WARRANTY. DID NOT DRIVE THE CAR 5000 MILES AND THE TRANS SENSOR MESSED UP AGAIN CAUSING THE TRANSMISSION TO NOT SHIFT OUT OF FIRST AND SECOND GEAR WITHOUT HESITATION AND VIBRATIONS. SHIFTS FINE FROM SECOND ON! PER THE DEALER THEY STATED THIS IS A HUGE ISSUE WITH FIESTAS AND FOCUSES FROM 2010 AND UP! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10692414March 6, 2015
POWER TRAIN
CAR SHAKES AND IT FEELS LIKE THE TIRES SKIP. IT HAPPENS MOSTLY WHEN THE CAR IS WARM AND I'M GOING AROUND A CORNER. HAS BEEN TO THE DEALER SEVERAL TIMES FOR THE SAME THING.THEY REPLACED THE CLUTCH AND DID OTHER THINGS BUT IT KEEPS HAPPENING. IT IS CURRENTLY AT THE DEALERS (ROCHESTER INDIANA FORD)AGAIN FOR THE SAME PROBLEM. THIS LAST TIME I WAS DRIVING ON ICE AND THE CAR STARTED SHAKING.I LOST CONTROL AND WENT UP A CURB. I POPPED THE TIRE. I COULD HAVE KILLED SOMEONE IF THEY WERE STANDING THERE.IT WAS VERY SCARY AND I'M AFRAID TO DRIVE THIS CAR AGAIN KNOWING IT'S NOT SAFE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691701March 2, 2015
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
THE VEHICLE HAD AN ABNORMAL IDLE WHILE AT A STOP, AND WOULD SOMETIMES STALL. UPON ACCELERATION THE VEHICLE WOULD HESITATE AND JERK FORWARD. I TOOK THE VEHICLE TO THE DEALERSHIP TO RECTIFY THE ISSUE. I WAS TOLD THAT THE MECHANIC CLEARED THE CODE FOR THE CHECK ENGINE LIGHT, BUT THE INTERNAL WIRING HARNESS NEEDED TO BE REPLACED, ON A CAR THAT WAS A LITTLE OVER 2 YEARS OLD. THE INTERNAL WIRING HARNESS WAS NOT COVERED UNDER ANY TYPE OF WARRANTY. THE REPAIR WAS COMPLETED AT A COST TO ME OF $245.99. LESS THAN 2 MONTHS LATER, THE VEHICLE WAS HAVING THE SAME ISSUES, ABNORMAL IDLE, STALLING, AND HESITANT AND JERKY ACCELERATING. AGAIN, I TOOK THE CAR BACK TO THE DEALERSHIP FOR REPAIR. THIS TIME THE DEALERSHIP REPLACED THE TRANSMISSION AND CLUTCH FRONT SEALS, INPUT SEALS, AND AXLES SEALS, CHANGED TRANSMISSION FLUID, ADDED 2 QUARTS OF TRANSMISSION DUAL CLUTCH TRANSMISSION FLUID. THIS REPAIR WAS COVERED UNDER THE FORD 5 YEAR, 60,000 MILE POWER TRAIN WARRANTY. ABOUT 5 WEEKS LATER I WAS STILL HAVING THE SAME ISSUES, ABNORMAL IDLE, HESITANT AND JERKY ACCELERATION. AGAIN, I TOOK MY CAR TO THE DEALERSHIP. THIS TIME I WAS TOLD THAT THE THROTTLE BODY WAS BAD AND NEEDED TO BE REPLACED. WITH NO CHOICE, I NEED TO GET TO WORK, I TOLD THEM TO GO AHEAD WITH THE REPAIR WHICH ONCE AGAIN WAS NOT COVERED UNDER ANY TYPE OF WARRANTY. THE TOTAL FOR THIS REPAIR COST ME $720.26. IN LESS THAN 3 YEARS I HAVE HAD TO GO TO THE DEALERSHIP FOR MAJOR REPAIRS 3 TIMES AND SPENT JUST UNDER $1,000, PLUS THE INCONVENIENCE OF RENTAL CARS, DAYS OFF OF WORK, AND THE GENERAL ANNOYANCE OF KNOWING MY NEW VEHICLE HAS MAJOR MECHANICAL ISSUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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