Ford Fiesta Complaints (2016)

179 consumer complaints on file.

#11608914August 16, 2024
POWER TRAIN
The contact called on behalf of a customer who owns a 2016 Ford Fiesta. The contact stated the owner had brought the vehicle in complaining about a metal sound coming from underneath the vehicle as if metal was dragging. The sound was most prominent when turning the vehicle to the left or right. The contact stated that after inspecting the vehicle, the contact became aware that the sound was coming from the axle bearings. The transmission had failed due to the transmission gear due to the axle failure. The contact was aware of Technical Service Bulletin: 16-0129; NHTSA ID Number: 10109047 (Power Train) and Customer Satisfaction Program: 14M02 regarding the DTS transmission for rough shifting and the differential gears failing. The contact spoke with a dealer where it was confirmed that the vehicle was not included in the TSB or the Customer Satisfaction Program. The customer was referred to the manufacturer for assistance. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the vehicle was not included in the TSB or Customer Satisfaction Program. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 135,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604519July 25, 2024
UNKNOWN OR OTHER, POWER TRAIN
This car has a double clutch transmission that was done overseas evidently this car's transmission does not run right and I've had it tested out at a mechanic shop the transmission slips gears does not operate correctly I was told by the mechanic that is not a normal transmission it can cause an accident you put your foot on the gas the car will rev into the wrong speed stay keep the tachometer running in the red and could cause a serious accident to other people and that Ford will not fix it as it was manufactured incorrectly the first time this car is dangerous and now I'm stuck paying for a used car that could cause an accident Ford denies any culpability.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602321July 15, 2024
POWER TRAIN
2016 Ford Fiesta with vin: [XXX] with build date of 7/20/2015 at Cuautitlan plant with 6 speed Powershift auto transmission. Current miles on vehicle are 128,842. Ford Motor Company issued Customer Satisfaction Program (CSP) 14M02 on 6/14/2015. Since this date there have been 7 supplements to this program. The changes are that they are covering more vehicles with this KNOWN defective transmission. The first supplement covers vehicles with build date before 10/15/2014 and the most up to date supplement covers vehicles with build date before 6/30/2015. All of the supplements cover the same transmission. This is the transmission that my Fiesta has. I have spoken with the Ford Vehicle Concern team numerous times requesting to speak with Stacy Balzer, Operating Director, service Engineering Operations, Ford Customer Service Division since she is the one that has been signing the updated supplements. Ford has issued Technical Service Bulletin (TSB) 16-0129 that includes my specific vehicle. My complaint is that Ford Motor Company knows that my transmission is defective per TSB 16-0129 but the latest CSP 14M02 supplement dates don’t currently cover my vehicle. My Fiesta would be covered if it was built 20 days earlier. I see this as an extremely shady form of business and instead of waiting until they issue another supplement that would probably cover my vehicle I have chosen to make a written complaint. The NHTSA website has 88 power train complaints towards a 2015 Ford Fiesta (currently being covered in CSP 14M02) and has 86 power train complaints towards a 2016 Ford Fiesta. I have had the vehicle inspected at my local Ford dealership and they have stated that the issue is a defective transmission. A defective transmission that IS NOT covered under CSP 14M02 because of build date ONLY. Thank you for your time. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590037May 21, 2024
ELECTRICAL SYSTEM
My key battery apparently died and the whole car shut off in the middle of the forlane 75 mph. Had no breaks lights, or anything there Should be a warning sign or should let u keep driving to get off the road
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587288May 6, 2024
POWER TRAIN
The contact owns a 2016 Ford Fiesta. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle did not accelerate as intended. Additionally, the transmission was slipping, and the vehicle lost motive power. The contact stated that the failure occurred intermittently however, the failure had become persistent. The contact stated that several times the vehicle failed to start, and the “Service Transmission” warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with a TCM failure. The contact was informed that the TCM needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and the contact was advised to report the failure to the NHTSA Hotline. The failure mileage was approximately 109,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582524April 12, 2024
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
The contact owns a 2016 Ford Fiesta. The contact stated that while starting the vehicle, the dashboard made abnormal clicking sounds. The contact stated that the air inlet blend door actuator had previously been replaced; however, the failure recurred. The vehicle was taken to the dealer, where it was diagnosed that the air inlet blend door actuator needed to be replaced for the second time. The dealer replaced the air inlet blend door actuator. The manufacturer was made aware of the failure and a case was opened. The failure mileage was 57,183.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582109April 10, 2024
ENGINE
The contact owns a 2016 Ford Fiesta. The contact stated while driving at approximately 30 MPH, and depressing the accelerator pedal, the vehicle failed to accelerate as intended and the vehicle started shuddering. The contact pulled over to the shoulder of the roadway to restart the vehicle, but the failure reoccurred. The messages "Mobilizer Malfunction" and "Engine Service" were displayed on the instrument panel. The local dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 138,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575307March 4, 2024
POWER TRAIN:AUTOMATIC TRANSMISSION
The contact owns a 2016 Ford Fiesta. The contact stated that while driving at an undisclosed speed, he heard an abnormal sound emanating from underneath the vehicle. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the transmission, requiring a replacement transmission. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 77,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572178February 15, 2024
POWER TRAIN, SERVICE BRAKES
The contact owns a 2016 Ford Fiesta. The contact stated while driving approximately 35 MPH and descending a grade in the road, the contact attempted to depress the brake pedal to slow down however, the brake pedal went to the floorboard. The contact had to pump the brake pedal to slow the vehicle. The contact stated that the check brakes warning light was illuminated. Additionally, the contact stated that there were also mechanical issues with the transmission. The vehicle could not be shifted into reverse (R) and while the vehicle was in drive (D), the vehicle would hesitate while shifting gear. The contact took the vehicle to a local dealer who diagnosed the vehicle and determined that the clutch needed to be replaced. The vehicle was not repaired. The contact stated that the dealer had not diagnosed a failure with the brakes. The manufacturer was informed of the failure. The failure mileage was approximately 79,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563742January 5, 2024
ENGINE, POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
The contact owns a 2016 Ford Fiesta. The contact stated that the vehicle failed to reverse as needed. The contact stated that while driving, the vehicle was skipping third and fourth gears. The check engine warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the transmission control module needed to be replaced. The contact informed the dealer about the warranty coverage, but the vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 122,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561347December 21, 2023
ENGINE, POWER TRAIN
The contact owns a 2016 Ford Fiesta. The contact stated that while driving at 50 MPH the engine began to smoke. The engine light was illuminated at the time of the failure. The vehicle was then towed to an independent mechanic. The vehicle was diagnosed with engine failure. The engine was replaced. The contact then stated that 4 months after while driving the contact was depressing the accelerator and the vehicle would not pass 5 MPH. The vehicle was then taken to an independent mechanic where it was diagnosed with transmission failure. The dealer was contacted and stated that next appointment was 2 months wait. The manufacture was not contacted. The failure milage was 86000. VIN tool confirmed no open recalls.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559739December 12, 2023
POWER TRAIN
The contact owns a 2016 Ford Fiesta. The contact stated that upon starting the vehicle and shifting into drive(D), the vehicle rolled but failed to respond as needed with the accelerator pedal depressed. The contact stated that the vehicle then stalled. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular failure. The “Service Transmission” warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission control module (TCM) and the contact was informed that the TCM needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The approximate failure mileage was 69,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559470December 11, 2023
POWER TRAIN
The contact's daughter owns a 2016 Ford Fiesta. The contact stated that the vehicle failed to reverse. The service now warning light was illuminated. The vehicle was taken to an independent mechanic and was informed that the failure was due to the TCM. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558958December 7, 2023
POWER TRAIN
The vehicle is experiencing a common know issue with the TCM. After power loss, after having the battery replaced, the vehicle was having transmission issues. The Codes pulled from the car were P06B8 and P0606. These codes are well know with the Ford Fiesta for failure of the TCM. There is an extended warranty coverage for 2011-2015 Fiestas that should clearly extend to this year as well. It has the same transmission. Ford claims they corrected the issue with new parts. The part number on the cars PCM matches those of the extended warranty. The warranty is to extend to 100,000 miles or 10 years. The vehicle meets both those requirements. The vehicle was manufactured in the same facility in Mexico that the other faulty modules were installed. It was manufactured only a few months after the supposed change in part.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551539October 24, 2023
POWER TRAIN
I just had the TCM updated by the local Ford dealership and the transmission is still kicking out of gear while I am driving down the interstate! The engine light did not come back on yet. This costed $410.00 I think it’s Fords responsibility to make this right seeings there’s been lawsuits over this issue!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551113October 20, 2023
ENGINE
At 90,000 miles the Engine Timing Crankshaft Sprocket (i.e Crankshaft Gear,Part #: BE8Z6306AD) holding the timing belt on the vehicle has failed. This resulted in the timing belt backing off the cam gears and coming in contact with and melting through the plastic timing belt cover. Luckily, there was an audible grinding noise coming from the engine that alerted us the problem before the timing belt became dislodged. On further review there are numerous cases on the internet of this situation occurring. Please see examples at: [XXX] , [XXX] , and [XXX] . The service interval for this component established by Ford is 150,000 miles. Therefore, these situations represent an early failure of this engine component and poses a safety risk to drivers if the belt comes off track or breaks during operation because the vehicle could immediately lose power. The attached image shows the timing belt melting through the plastic timing cover. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550746October 19, 2023
POWER TRAIN
Parked vehicle in space and in 1st gear. Clutch engages while fully depressed causing car to lose control and not able to stop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550878October 19, 2023
POWER TRAIN
The car started to not reverse. Then took several times to start. Started shuddering while driving very slowly and it is extremely dangerous! I have two young children. I have been with out a vehicle for 2 months and its really affecting our lives. Ford charged me $283 to diagnosis it has a faulty clutch. Quoted $4100. I cant afford that since I cant even get to work with out my car. IT SHOULD HAVE A RECALL FOR MY VIN. I HAVE SEEN OTHERS WITH THIS SAME ISSUE. PLEASE take my complaint seriously and please help!!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548089October 3, 2023
POWER TRAIN, POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
The contact owns a 2016 Ford Fiesta. The contact stated that while driving at an undisclosed speed, the vehicle was shaking abnormally. The contact stated that the gear shifter was inoperable. The contact stated that when she depressed the accelerator pedal the vehicle would not accelerate. The vehicle was towed to the dealer to be diagnosed. The contact was informed that the powertrain control module had failed. The contact was informed that the transmission clutch needed to be replaced. The vehicle was repaired. The contact stated that the failure reoccurred. The vehicle was taken back to the dealer and was diagnosed with a failed TCM. The contact was informed that the TCM needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the dealer and the contact was informed that the TCM needed to be replaced again. The vehicle was repaired; however, after retrieving the vehicle the failure recurred. The contact stated that the dealer informed her that the failure was with the third gear. The vehicle was not repaired. The contact stated that she had not been able to drive her vehicle for almost two years. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 119,000. The VIN was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544765September 15, 2023
POWER TRAIN, POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
The contact owns a 2016 Ford Fiesta. The contact stated that while driving at an undisclosed speed, the gear shifter was inoperable. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that the transmission or the TCM needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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