Ford F-350 Complaints (2003)

222 consumer complaints on file.

#10086819August 13, 2004
UNKNOWN OR OTHER
THE HEAT BLANKET LINER ATTACHED TO THE UNDERSIDE OF THE HOOD IS BEING RUBBED BY A BOLT THAT STICKS FROM THE ENGINE COMPARTMENT, CAUSING A HOLE TO BE RUBBED INTO THE BLANKET, MAKING PIECES OF THE BLANKET SHREAD INTO THE ENGINE COMPARTMENT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10079493July 14, 2004
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM
CONSUMER STATED WHILE DRIVING AT 65-70 MPH VEHICLE SUDDENLY LOST POWER AND SHUT DOWN. CONSUMER TOOK THE VEHICLE TO THE DEALER, AND HAD THE PROBLEM RESOLVED BY REPLACING THE FUEL INJECTION SYSTEM. CURRENTLY, DEALER INDICATED THAT THE SENSORS WERE DEFECTIVE. VEHICLE WAS BACK AT THE DEALER FOR FURTHER EVALUATION. *AK THE VEHICLE HAS BROKEN A TOTAL OF 5 DIFFERENT TIMES AS A RESULT OF THIS PROBLEM. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10080833July 12, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION, ENGINE AND ENGINE COOLING
TRANSMISSION FAILURE, NO EVENTS LEADING UP TO THE FAILURE. BACKED TRUCK UP AND THEN WENT TO PULL FORWARD TRUCK WOULD NOT MOVE. REPLACED OIL PUMP, GEARS, FILTER & GASKET. 28,330 MILES ON TRUCK. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10080578July 8, 2004
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:INJECTORS
I PURCHASED MY FORD F350 IN JULY, 2003 FROM LEO KAYTES IN WARWICK, NEW YORK AND HAVE HAD 4 FUEL INJECTORS GO BAD SINCE THEN. I HAVE A $35,000 TRUCK LOAN AND HAVE ONLY PAID 10 MONTHS ON THIS TRUCK. I AM A SOLE PROPRIETOR AND HAVE A FAMILY TO SUPPORT. EACH TIME MY TRUCK GOES INTO THE DEALERSHIP, I LOSE ACCOUNTS AS WELL AS THOUSANDS OF DOLLARS. ON 7/4/04 AND 7/7/04, A FORD CUSTOMER SERVICE REPRESENTATIVE AND THE GENERAL MANAGER AT LEO KAYTES FORD DEALER IN WARWICK, NY HAVE ACKNOWLEDGED THAT FORD IS HAVING AN ONGOING PROBLEM WITH THEIR FUEL INJECTORS IN THE 6.0 LITER ENGINE. AFTER MANY HOURS OF RESEARCH, I HAVE LEARNED THAT THERE WAS A FIRST MASSIVE RECALL IN APRIL, 2003 FOR 66,720 TRUCKS FORD SOLD WITH THE 6.0 LITER DIESEL ENGINE TO REPLACE THE FUEL INJECTION CONTROL PRESSURE SENSOR. IVE ALSO LEARNED THERE WERE NEARLY 500 BUYBACKS OF TRUCKS WITH ENGINES SO BADLY FLAWED THAT THEY COULDNT BE FIXED. APPARENTLY, A BATCH OF FAULTY FUEL INJECTORS LEAKED SO MUCH DIESEL FUEL THAT FUEL FILLED THE CRANKCASE, CAUSING ENGINES TO SEIZE. THERE WERE ALSO GLITCHES WITH THE TURBOCHARGER AND ENGINE CONTROL SOFTWARE. LEO KAYTES REPRESENTATIVES HAVE STATED THAT THE BEST APPROACH IS TO REPLACE ALL THE FUEL INJECTORS BUT ALSO TOLD ME THAT FORD MOTOR CORPORATION WILL NOT HONOR SAME UNDER THE WARRANTY. MY RESEARCH HAS ALSO REVEALED THAT MANY DEALERSHIPS HAVE REPLACED THE ENGINES FOR CUSTOMERS AND THAT FORD HAS BOUGHT BACK TRUCKS. MY CHIEF CONCERNS ARE WHO WILL BEAR THE FINANCIAL LIABILITY FOR FUTURE FAULTY INJECTORS ONCE THE WARRANTY HAS EXPIRED, AND THE POSSIBILITY THAT MY ENGINE COULD CEASE IF CAREFUL AND COMPLETE REPAIRS TO THIS ENGINE HAVE NOT BEEN MADE AS OF THIS WRITING. TO DATE, THE DEALERSHIP CONTINUES TO MAKE REPAIRS AS A BAND-AID FIX AND ARE NOT FINDING THE SOURCE OF WHAT IS CAUSING THESE INJECTORS TO GO BAD. AS A RESULT, I ANTICIPATE FUTURE FAILURES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10080589July 8, 2004
STEERING
I WAS DRIVING MY FORD F-350 AND MAKING A TURN. WHEN I WENT TO STRAIGHTEN THE TRUCK OUT, I HAD NO STEERING AND WENT INTO A DITCH AND KNOCKED 2 EVERGREEN TREES DOWN AND RESTED AGAINST A UTILITY POLE. TOO MUCH DAMAGED WAS DONE DURING THE ACCIDENT TO FIND OUT THE CAUSE OF THE ACCIDENT. THERE WAS NO STEERING. THE TRUCK WAS TOTALED OUT.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10079592June 21, 2004
STEERING:GEAR BOX (OTHER THAN RACK AND PINION)
CONSUMER COMPLAINED ABOUT STEERING WHEEL LOCKING UP. VEHICLE WOULD TURN LEFT BUT WILL NOT TURN RIGHT. VEHICLE WAS TOWED TO THE DEALER, AND DEALER REPLACED THE STEERING GEAR BOX. CONSUMER HAS YET TO TEST DRIVE THE VEHICLE, HOWEVER, CONSUMER WANTED ON RECORD THAT THE STEERING BOX DEFECTION SHOULD BE LOOKED INTO. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10074309May 26, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHILE APPLYING THE BRAKES,THE STEERING WHEEL VIBRATED UNCONTROLLABLY. THE DRIVER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE AND DROVE IT HOME. THE DRIVER WILL CONTACT THE DEALER NEXT WEEK. PLEASE PROVIDE ANY ADDITIONAL INFORMATION. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073771May 18, 2004
SUSPENSION:REAR
WHILE DRIVING, THE CONSUMER HEARD A LOUD GRINDING NOISE COMING FROM THE REAR END. PLEASE PROVIDE MORE INFORMATION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073479May 11, 2004
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
WHEN DRIVING VEHICLE FAILED TO GAIN SPEED WHEN THE ACCELERATOR WAS DEPRESSED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10067265April 16, 2004
ELECTRICAL SYSTEM
WHILE DRIVING 30 MPH VEHICLE STALLED WITHOUT WARNING. THIS CAUSED LOSS OF STEERING AND BRAKES. DEALER REPLACED COMPUTER AND A COUPLE OF SENSORS, HOWEVER, PROBLEM STILL RECURRED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10060587March 6, 2004
STRUCTURE:BODY:TAILGATE
JANUARY, 2004, THE FIRST "REAL" LOAD IN MY NEW 2003 FORD F-350 "SUPER DUTY" TRUCK, WAS MY HARLEY-DAVIDSON FLHR. IT LOADED WITH NO APPARENT PROBLEMS. ON OFF-LOADING OF THE MOTORCYCLE, AS THE REAR TIRE ROLLED ONTO THE LEADING EDGE (LOWER EDGE) OF THE TAILGATE, THE TAILGATE CRUSHED. I SPOKE WITH THE PURCHASING DEALERS SERVICE MANAGER WHO AGREED THAT THE PROBLEM WAS UNUSUAL AND PROBABLY SHOULDN'T HAVE HAPPENED. HOWEVER, HE WOULD NOT WARRANTY THE TAILGATE. I WAS REFERRED TO THE FORD FACTORY SERVICE "REP." HE AGREED THAT HE DIDN'T THINK THE TAILGATE SHOULD HAVE FAILED, BUT HAD NO BASIS FOR WARRANTY. THE TWO SERVICE MANAGERS REFERRED ME TO THE FORD CUSTOMER ASSISTANCE CENTER. I CALLED THE CUSTOMER ASSISTANCE CENTER TWICE, HOPING TO GAIN ADDITIONAL INFORMATION. I WAS TOLD THAT FORD HAS TAILGATE SPECS AVAILABLE TO THE DEALERS THROUGH THE "FORD TECH HOTLINE." I CONTACTED THE DEALERS GENERAL MGR. HE "LOOKED INTO IT" AND SAID THAT FORD DOESN'T OFFER SPECS OR CAPYS FOR TAILGATES. THEREFORE, HE WOULD NOT WARRANTY IT. I FILED A COMPLAINT WITH THE FORD DISPUTE SETTLEMENT BOARD (DSB) PER MY OWNERS GUIDE. THE COMPLAINT WAS VERY DETAILED. I ASKED THAT THEY DETERMINE IF FORD OFFERED SPECS AND CAPYS ON THEIR TAILGATES - IF SO, AN OBJECTIVE DETERMINATION COULD BE MADE AS TO WHETHER OR NOT I MET OR EXCEEDED THOSE SPECIFICATIONS. IF I DID, THE FAILURE WOULD BE ON ME; IF NOT, THE FAILURE SHOULD BE COVERED UNDER WARRANTY. THE DSB RESPONDED: ...WE REGRET TO ADVISE YOU THAT THE CONCERN STATED IN YOUR APPLICATION DOES NOT FALL WITHIN THE JURISDICTION OF THE BOARD....IF THE PROBLEM STILL REMAINS, YOU MAY CONTACT THE FORD CUSTOMER ASSISTANCE CENTER AT 1-800------ FOR FURTHER ASSISTANCE. I HAVE COME FULL CIRCLE. TO DATE, NO ONE AT FORD MOTOR COMPANY IS WILLING TO DISCUSS THIS TAILGATE FAILURE IN OBJECTIVE, MEASURABLE TERMS. APPARENTLY, THERE IS NO AVENUE TO PURSUE OUTSIDE OF THIS LOOP OF DEALERSHIP TO FORD ASSISTANCE CENTER AND BACK TO THE DEALERSHIP. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10061373March 4, 2004
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:INJECTORS, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE)
WHILE DRIVING VEHICLE STALLED. DEALERSHIP INDICATED THAT THIS WAS DUE TO A MALFUNCTION IN THE FUEL INJECTORS. THE FUEL INJECTORS WERE REPLACED 8 TIMES, AND THE EGR VALVE WAS REPLACED TWICE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10059245February 18, 2004
TIRES, TIRES:TREAD/BELT
WHILE DRIVING AT 70 MPH AND WITH NO WARNING RIGHT FRONT RIGHT TIRE TREAD SEPARATED, CAUSING THE TIRE TO BLOWOUT. CONSUMER HAD TO PULL OVER. ALSO, TWO REAR TIRES BLEW OUT, FIRESTONE, P205/70R14. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10057370February 2, 2004
STEERING
WHILE DRIVING 55 MPH THE VEHICLE'S STEERING FAILED WITHOUT WARNING. AS A RESULT THE DRIVER LOST CONTROL AND COLLIDED WITH A POLE. NO REPORT OF AIR BAG DEPLOYMENT. *NM
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10070997January 15, 2004
FUEL SYSTEM, GASOLINE, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM, ENGINE AND ENGINE COOLING, EQUIPMENT:ELECTRICAL
6.0 LITRE DIESEL ROUGH IDLE, DEAD ACCELERATOR AT TIMES, LOW POWER, EXCESSIVE SMOKE, POOR FUEL MILAGE 8 TO 12 MILES PER GALLON. HAVE 30,000 MILES ON VEHICLE, POOR ENGINE RESPONSE WHEN COLD, ENGINE WARNING LIGHT COMES ON, HAS BEEN TO SELLING DEALER FOUR TIMES FOR REPAIRS, RE-FLASH OF COMPUTER FOR UPDATED INFO FROM FORD BUT PROBLEMS TILL PRESENT! DEALER HAS HAD VEHICLE FOR THE PAST FOUR DAYS ,SAID ITS FIXED! PICKED UP LAST NITE, ALMOST DID NOT MAKE IT HOME! THEY NOW HAVE BACK TO LOOK AT..HAVE BEEN AROUND DIESELS FOR THE PAST THIRTY YEARS; THIS ONE IS A DUD!! MOST ALL PROBLEMS STILL PRESENT, NOW FUEL ODOR IN CRANKCASE, DEALER DID REPLACE I.P.C. SENSOR AND DOWNLOADED LATEST CALIBRATIONS TO NO HELP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10071177January 15, 2004
STEERING, ENGINE AND ENGINE COOLING
THE TRUCK WILL NOT DRIVE STRAIGHT. THE TRUCK WANDERS ON THE ROAD. THERE IS APPROXIMATLEY 2 INCHES OF "PLAY" IN THE STEERING. FORD CALLS THIS NORMAL AND CONSISTANT WITH OTHER "LIKE" VEHICLES. IT HAS BEEN TO THE DEALER AT LEAST 3 TIMES, MAYBE 4. I'VE LOST COUNT. THE FACTORY "REP" SUPPOSEDLY HAS DRIVEN THE VEHICLE AND SAID IT'S NORMAL. I'VE HAD THE MOTOR PROBLEMS LIKE THE CONCERNS I'VE READ ON THE INTERNET, BUT THE DEALER HAS CORRECTED THOSE. THIS VEHICLE DOES "HAUL THE MAIL", BUT I PURCHASED IT TO PULL MY TRAVEL TRAILER. BUT, BECAUSE I CAN'T "SAFELY" KEEP IT BETWEEN THE LINES, WITH OR WITHOUT THE TRAILER, I DON'T FEEL SAFE HAVING MY FAMILY IN THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10069320January 15, 2004
ENGINE AND ENGINE COOLING
THE PROBLEM IS CALLED DEAD PEDAL. WHEN YOU STEP ON THE GAS PEDAL YOU GET NO RESPONSE AT ALL UNTIL YOU LET OFF THEN THE TRUCK LUNGES FORWARD USUALLY LEAVING HALFWAY IN A INTERSECTION. HAPPENED ON 6-26-03 AGAIN, LEAVING ME IN INTERSECTION WITH SEMI APPROACHING AND VEHICLE PULLED UP BEHIND ME, FORTUNATELY THE SEMI HAD ROOM TO STOP. DEALER HAS TRIED TO FIX THIS BUT HAS NO IDEA WHATS CAUSING THIS. AFTER LOOKING INTO THIS ON FORDTRUCKS.COM/FORUMS I FOUND I'M NOT THE ONLY ONE WITH THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10069517January 15, 2004
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:INJECTORS
ENGINE FAILURE/INJECTORS- 5/19/03,6/16/03,8/14/03,10/4/03 WE PURCHASED THIS TRUCK 4/17/03
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10051083December 25, 2003
UNKNOWN OR OTHER
ON DECEMBER 7 2003, OUR 2003 FORD 350 TRUCK WHILE DRIVING DOWN THE ROAD AT 55 MILES AN HOUR, PULLED SHARPLY TO THE LEFT CAUSING US TO SPIN OUT OF CONTROL. WE HIT A DITCH ON THE LEFT SHOULDER OF THE ROAD, CAUSING THE TRUCK TO FLIP OVER ONTO THE RIGHT SIDE. WE ENDED UP IN THE MIDDLE OF ALMOND TREES. WE HAD OUR 1 YEAR OLD GRANDDAUGHTER WITH US. WE'VE INFORMED FORD IT WAS A MECHANICAL PROBLEM, BUT AS YET ALL THEY'VE DONE IS START THE BODY WORK. WE WOULD LIKE TO KNOW WHAT CAUSED THE TRUCK TO GO OUT OF CONTROL. WE FEEL LUCKY THAT WE WEREN'T KILLED OR THAT WE DIDN'T CAUSE THE DEATH OF ANOTHER FAMILY. WHAT WORRIES US IS WHAT ABOUT THE NEXT TIME, WILL WE ALL BE SO LUCKY. *LA
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10051945December 22, 2003
ENGINE AND ENGINE COOLING:ENGINE
CONSUMER STATED VEHICLE CUT OFF 3-4 TIMES WHILE DRIVING ON THE HIGHWAY. EACH TIME HE TOOK VEHICLE TO THE DEALER/MECHANIC THEY REPLACED A PART OR DID SOME ADJUSTMENTS, AND CLAIMED IT WAS REPAIRED, BUT THE PROBLEM RECURRED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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