Ford F-350 Complaints (2017)

575 consumer complaints on file.

#11538105August 12, 2023
STEERING, POWER TRAIN
Truck started doing the death wobble when hitting brakes and sometimes when hitting bumps in the road. Death wobble was very violent and last for a few seconds each time before we could get vehicle stopped. I made my local ford dealer aware of my problem and they inspected it and said it was related to the drive shaft recall. I made the earliesr appointment which was a couple weeks later. I dropped my vehicle off and they said that due to this recall malfunction it had caused damage to my tie rods and drag lengths and those parts needed to be replaced. They said their damage was directly correlated to the drive shaft recall however I would have to pay out of pocket for that to be fixed ($1400). They have had my vehicle for a week and fixed the tire rods and drag lengths but do not have the part for the drive shaft recall. They have no time line for when they will be able to get the part and told me I may come get my vehicle and use it while I wait for the part but I have to sign a waiver stating that it's dangerous to drive. They refuse to give me a loaner vehicle if I would opt to leave my vehicle there while we wait for the part. I'm currently trapped in Texas with 2 horses and can't get back home to Pennsylvania because my vehicle is unsafe to haul the horses back 26 hours.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536074August 2, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The truck has multiple leaks when it rains and water is getting inside of the truck through the back window, the sunroof and other places. Water recently go into the radio after a big rain storm and now the radio touch screen is not working. It’s making a crackling sound as if it’s going to start on fire. There was recall for this on other fords but not this specific model but is having the same exact issue. Ford needs to cover this as this is safety hazard. Multiple owners of this specific model have complained and there’s been no resolve.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532598July 16, 2023
ELECTRICAL SYSTEM
Rear View Camera is very Cloudy Trucks with 360 camera are already included in a recall, my truck does not have 360 camera but has the same cloudy camera issues that has been getting progressively worse to the point rear view camera is useless.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530247July 3, 2023
FUEL/PROPULSION SYSTEM
In November, I accidentally put DEF fluid in the fuel. I took the truck to a dealer for repairs. The check engine light had been on before. They drained the fuel system and replaced filters and such. The check engine light was out. There was no mention of any concerns of any further problems. In February I was driving with a trailer in tow and the truck just turned off in the road. I was not even able to get out of the roadway. At the time the engine shut off a warning light came on to tell me there was reduced engine power. I had the truck towed to another dealer near where I was. They ran diagnostics and changed the fuel filters. No mention of the chance of any continuing problems. The truck shut off in the road again on the way home. I took it to a mechanic near my home. He ran more diagnostics and replaced the fuel rail and other components in the fuel system. Again, no mention of any continuing problems. In April, when I was pulling a trailer again it shut off in the highway again. I had it towed to the mechanic near my house again. He did more diagnostics and said the high pressure fuel pump had gone out and had damaged the injectors. I don't yet have the truck back to see if it will actually run now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528414June 22, 2023
UNKNOWN OR OTHER
I received a letter in November of 2022 that my 2017 F350 had a recall on the drive shaft and would be available in the 1st quarter of 2023. After taking my truck 3 times to certified Ford repair shops for different reasons I asked about the availability of the recall part and they all treated me like it's not available and it's not a big deal. From March 2023 I started experiencing a vibration under the truck, which got worse daily. The truck pulls a gooseneck trailer and dumpster system which if the drive shaft breaks while driving will affect the safety of other motors or anyone in its path, the truck alone is 12000 lbs. I have called Foord Motor Company and spoken to several representatives and supervisors, the last person I spoke to said the part had to break before they replace it. In April I took the truck to a dealer and it has been sitting at the shop waiting for parts, no one knows when it will be ready or giving me a straight answer. The constant vibration from the drive shaft also caused the differential to be damaged. I use my truck for business and the business is down because of it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527304June 15, 2023
WHEELS
THE PROBLEM IS FORD ALUM RIM VALVE STEMS CONSISTENTLY LEAKING. I HAVE HAD THEM REPLACED BY FORD, AND INDENPENDENT TIRE DEALERS. FOUR TIMES NOW. THE LAST TIME HAD TO INSTALL SPARE BECAUSE WOULD NOT HOLD AIR MORE THAN A DAY WHILE DRIVING HOME. TIRES GO LOW ON AIR EVERY WEEK. AND NEED TOL BE FILLED. THIS IS A SAFTY HAZARD. I'M NOT THE ONLY PERSON WITH THIS ISSUE. FORD IS IN SEVERAL LAWSUITS REGUARDING THIS ISSUE. IT IS EITHER DEFECTIVE RIM OR DEFECTIVE VALVE STEMS. HAD THEM REPLACED AND RESEALED BY FORD AND IN LESS THAN SIX MONTHS THE PROBLEM COMES BACK. I CARRY An AIR COMPRESSOR TO FILL TIRES EVERY WEEK. ASKED FORD ABOUT ISSUE CANNOT GET A ANSWER EXCEPT REPLACE VALVE STEMS AGAIN. AT $75.00 PER WHEEL TIME SIX TIRES ABOUT EVERY SIX MONTHS. CAN YOU PLEASE LOOK INTO THIS. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525566June 6, 2023
WHEELS
The contact owns a 2017 Ford F-350. The contact stated while driving 65 MPH, the vehicle began to vibrate and the brake pedal was depressed to gain control of the vehicle however it failed. The vehicle began bouncing and the front passenger’s side tire exploded. The contact sustained injuries to her neck but did not receive medical attention. The vehicle was towed to the dealer. A police report was filed. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 43,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11524625May 31, 2023
POWER TRAIN
The contact owns a 2017 Ford F-350. The contact received notification of NHTSA Campaign Number: 22V880000 (Power Train) however, the part to do the recall repair was not yet available. The undisclosed dealer was contacted and confirmed that the parts were not available for the recall remedy. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and advise the contact to await a second notification. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523799May 25, 2023
BACK OVER PREVENTION
The contact owns a 2017 Ford F-350. The contact received notification of NHTSA Campaign Number: 22V644000 (Back Over Prevention) in September of 2022, which stated that the remedy was not available, and a second notice would be sent out. The contact stated that the dealer was contacted several times and confirmed that parts were not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522921May 19, 2023
POWER TRAIN
The contact owns a 2017 Ford F-350. The contact stated that while driving approximately 55-70 MPH, the vehicle stalled. There was no warning light illuminated. The contact received notification of NHTSA Campaign Number: 22V880000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522613May 18, 2023
WHEELS
I purchased this vehicle brand new off the lot in Feb. 2018. It is a 2017. That should have been my clue. It was a good price. One week after purchase I had to have them add air to my tires as 3 out of 6 were losing air. This continued to happen frequently. They said the valve stems(TPMS) that came on the wheels were oxidizing on the rims causing corrosion and they would replace them. They eventually replaced the outside 4 wheels with new factory rims. The same problem existed. It came to the point that I was afraid to travel with vehicle as I pull horses with a heavy trailer over mountains etc... I was afraid that the air would come out, valve stem would blow out and cause me to wreck and cause injury to myself or a vehicle next to me or my precious cargo. You can see this as I only have 23,000 miles on said vehicle. It is unsafe because of that possibility and also me having to pull over anywhere in my travels to change a tire frequently on a busy highway or mountain with a trailer attached. It still keeps happening. I have to have stems replaced again and again. It's listed on the internet and ford truck forums, as many people are having the same issue. Why doesn't Ford care enough about people to replace these rims/wheels with an after market or safer, more reliable rims/wheels. It appears that the holes in these wheels are oblong and the 2 metals are not the same and this allows the the 2 unlike metals to come in contact causing the corrosion which causes the unreliable issue of air leaking which causes unsafe proper psi in tires which also causes instability. I do not feel safe. This truck has spent many days in the shop for this unsafe issue. I can get copies of all repairs made from dealership if needed. The date listed of incident is the LAST time it was taken in for wheel repairs. I picked it up last night.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522253May 16, 2023
BACK OVER PREVENTION
The contact owns a 2017 Ford F-350. The contact received notification of NHTSA Campaign Number: 22V644000 (Back 0ver Prevention) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced the failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521738May 12, 2023
POWER TRAIN, BACK OVER PREVENTION
The contact owns a 2017 Ford F-350. The contact stated while driving 80 MPH, the vehicle started shaking and the driveshaft detached and fell off the vehicle. The contact veered to the side of the roadway. The vehicle was not diagnosed or repaired. The contact received notification of NHTSA Campaign Number: 22V644000 (Back Over Prevention) and 22V880000 (Power Train) however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 85,951. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520774May 6, 2023
SUSPENSION
Death wobble over speeds of 55mph when hitting a bump. Parts not available to be fixed. Waited over 4 months with no word from dealer. Called every month still say on back order. Occurs every time hitting a bump or uneven surface o er 55mph.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519513April 28, 2023
EXTERIOR LIGHTING, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The door ajar light will come on and remain on after starting the engine and while driving. This happens while in park and while driving. Even after opening and reclosing the doors before moving the door adjar warning light will not go away. If i get up to 55 mph it'll finally go off. The cabin lights remain on while the display light is on distracting at night and beeps while driving. The doors will not automatically lock, whe I try to lock them, the unlock even at speeds of 45mph. This has been an on going issue since we bought the truck. How am i supposed to know if the door is secure if I've checked them all before driving but the light will not go away. Everything I get to the dealership the lights are gone and they say they are unable to troubleshoot without the issue happening in the moment. Videos do not help they say. How am I going g to know the door will not fly open on the road?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519515April 28, 2023
VISIBILITY/WIPER, UNKNOWN OR OTHER
Window seal has been coming off around the bottom corners of the windshield. Condensation was bad over the winter months and inside needed to be wiped off before driving causing smudging and smears. I'm worried the window seal will not hold and completely come off while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518856April 25, 2023
POWER TRAIN
The contact owns a 2017 Ford F-350. The contact received notification of NHTSA Campaign Number: 22V880000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517241April 15, 2023
STEERING, SUSPENSION
While driving on I-25 south of Denver on 4/13/2023, I drove over a pothole in the interstate. Immediately the front end began to violently shake resulting in me applying the brakes and rapidly slowing from 65 mph to ~30mph before the shaking stopped. I was then able to continue on. Today (4/15/2023) while traveling to Boulder CO on US Highway 36, the vehicle again began to violently shake as I drove over a bridge expansion joint. Again I had to rapidly decelerate from ~65 mph to ~30 mph before the shaking stopped. Known as “the death wobble”, this issue is well known in these vehicles and must be addressed by the manufacturer
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516681April 12, 2023
LATCHES/LOCKS/LINKAGES, POWER TRAIN, BACK OVER PREVENTION
The contact owns a 2017 Ford F-350. The contact stated that while reversing into the parking space, the rear-view camera image turned dark, and the rear tailgate erroneously unlatched, causing the tailgate to open and struck a pole. During the failure, the rear tailgate was damaged. The vehicle was not repaired. The local dealer and manufacturer were notified of the failure. The contact was informed that parts for the NHTSA Campaign Number: 19V864000 (Latches/Locks/Linkages) were on backorder. The contact also received notifications of NHTSA Campaign Number 22V644000 (Back Over Prevention) and 22V880000 (Power Train) however, the parts to do the recall repairs were unavailable. The local dealer was contacted, and it was confirmed that the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. VIN tool confirms parts not available. The failure mileage was 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516538April 11, 2023
BACK OVER PREVENTION
The contact owns a 2017 Ford F-350. The contact stated that on various occasions, the rearview camera intermittently displayed a blurry image. The contact stated that the failure persisted. The vehicle had not yet been taken to an independent mechanic or a local dealer to be diagnosed or repaired. The contact received notification of NHTSA Campaign Number: 22V644000 (Back Over Protection); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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