Ford F-350 Complaints (2016)

209 consumer complaints on file.

#11534446July 25, 2023
FUEL SYSTEM, DIESEL
The contact owns a 2016 Ford F-350. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to reach her destination but had to periodically start the vehicle and let it run to ensure that the vehicle would remain operable. No warning lights were illuminated. The vehicle was taken to the dealer, who determined that the diesel exhaust fluid tank had frozen and needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533938July 23, 2023
SUSPENSION, STEERING, WHEELS
We have consistently had issues with severe wheel oscillation, which I’ve seen referred to as the death wobble, that causes the entire cab of the truck to shake violently and feels like the front tires are bouncing back and forth laterally on the road, when driving over 55mph and hitting any sort of uneven road or bump, especially after bridges. We have spent thousands on replacing different parts which sometimes alleviate the issue for a short period of time, but it always comes back when you least expect it. We have come incredibly close to being rear ended on the interstate several times because the only way to stop it is to slam on the breaks to decelerate quickly and get the truck below 30 miles per hour. It is more common when not hauling anything but still occurs wether hauling a light load or very heavy one as well. We have PTSD now when driving and can’t function in our business with out using a heavy duty truck. It is absolutely terrifying. This started approximately 6 months after purchasing the truck. We just had it into a Ford repair shop and put $2000 into repairs less than a month ago.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533211July 19, 2023
STEERING:LINKAGES:TIE ROD ASSEMBLY
The contact owns a 2016 Ford F-350. The contact stated while driving 60-65 MPH, the vehicle experienced the death wobble. The contact stated that the steering wheel and the front end of the vehicle was shuddering and rocking uncontrollably, and the vehicle nearly ran off the road. The contact veered to the shoulder of the road. The contact stated that she turned off and restarted the vehicle, and the vehicle responded as needed. The contact was able to continue driving. The vehicle was taken to an independent mechanic, where the tie rod was replaced; however, the failure recurred several times while driving 60 MPH. The contact stated that the failure stopped after decelerating to 50 MPH. The dealer was not notified of the failure. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533128July 18, 2023
STEERING, SUSPENSION
This has occurred four (4) times already, when driving around 70mph, the truck starts to shake violently making it very difficult to control the steering and avoid other vehicles driving alongside the road. There are no warning lights or any other symptoms of the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529526June 29, 2023
AIR BAGS
The contact owns a 2016 Ford F-250. The contact received notification of NHTSA Campaign Number: 22V337000 (Air Bags) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts are not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526706June 12, 2023
SUSPENSION
The vehicle experiences what is known as the "death wobble". It has happened six times, and the frequency is increasing. Each time it has occurred the truck has been towing a travel trailer on the highway/freeway at speeds of approximately 60-65 mph. It usually happens after hitting a bump or imperfection in the roadway. When the incidents occur, the front end of the vehicle shakes uncontrollably. The driver must try to slow the vehicle without touching the breaks, and bracing the steering wheel as tight as possible to keep the vehicle straight on the road. Because the driver/passengers are inside the vehicle they cannot see what is actually happening to the wheels. But individuals in another vehicle said that the front wheels were wobbling uncontrollably. The vehicle is available for inspection upon request. When the incident occurs, the truck and trailer could loose control, wreck into something, causing injuries to the passengers and damage to the vehicle and other's property. The problem has not been reproduced or confirmed by a dealer, because no one know for sure what causes it to happen. The vehicle has been inspected/assessed/test driven at by our local Ford dealer who said that all of the component specifications fall within acceptable levels. The dealer said there was no repair needed. There were no warning lights going off inside of the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524875June 1, 2023
AIR BAGS
The contact owns a 2016 Ford F-350. The contact received notification of NHTSA Campaign Number: 22V337000 (Air Bags) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523741May 24, 2023
AIR BAGS
Just had to pay $239.58 for my steering wheel clock spring Ford F-350 “Recall” for the parts and labor. The dealership said that Ford still has not "provided parts" for the recall. The dealership was able to get the clock spring part and replace it but had to charge me. I paid for it because I’m not driving my vehicle with no operable diver-side air bag. Ford KNOWS that the clock spring needs to be replaced for the air bag to work. How is that possible that they can not pay for the parts and labor and have a 1 ton pickup with no operable airbag? Ford webiste chat told me all recalls will be covered - parts and labor. Plz advise
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520943May 8, 2023
AIR BAGS
The contact owns a 2016 Ford F-350. The contact received notification of NHTSA Campaign Number: 22V337000 (Air Bags) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520356May 3, 2023
AIR BAGS
Ford announced NHTSA Recall 22V337 on May 16, 2022. In December 2022, they advised about the remedy, to have the steering wheel clock spring replaced, and that parts were "anticipated to be available early first quarter 2023". My 2016 Ford F-350 had the Airbag Warning Indicator warning light on indicating a malfunction. My local authorized Ford dealer, Capital City Ford in Pierre, South Dakota, checked my pickup's system and verified the clock spring recall was indeed the reason for the circuit disconnect. The clock spring needed to be replaced. My airbag would not work until it was replaced. My 15 year old daughter will be driving that pickup, pulling a horse trailer with her horses in it, going to high school rodeos. Not having an operable air bag is not an option. My local dealer ordered a clock spring, which arrived in two days, installed it and everything works just fine - air bag and all gauges controlled by the steering wheel buttons. Ford won't pay for it. I had to pay for it. $239.58 parts and labor. Clearly the part is available, my dealer was able to get one. Why is Ford not having dealers repair this, let alone repair it free of charge per the Recall??? I cannot afford to have to pay $239.58 for Ford's Recall but more importantly I could not afford to have my daughter possibly being in a crash with an airbag that won't deploy. How can I receive compensation from Ford? Please and thank you for your time, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518934April 25, 2023
STEERING, SUSPENSION
While driving on the freeway (65-70mph) headed home from work my front end began to shake so hard along with my steering wheel. I had no idea what was going on their was no warning of something wrong. It lasted a min or two but very unsettling. My mother-in-law called this a death roll, her roommate has a 2011 F-250 and just experienced this same feeling. Thank you in advance for your time, Danielle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517048April 14, 2023
AIR BAGS
The contact owns a 2015 Ford F-350. The contact received notification of NHTSA Campaign Number: 22V337000 (Air Bags) however, the part to do the recall repair was not yet available. Several local dealers were contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516764April 12, 2023
POWER TRAIN:AXLE ASSEMBLY
The contact owns a 2016 Ford F-350. The contact stated that on several occasions while driving approximately 30 MPH, the vehicle started shaking violently. The contact stated that when the brake pedal was depressed, the vehicle started shaking. The contact stated that the shaking intensified until the vehicle came to a complete stop. The vehicle was taken to a dealer where it was diagnosed and determined that the front axle needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 180,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516280April 10, 2023
AIR BAGS
The contact owns a 2016 Ford F-250. The contact received notification of NHTSA Campaign Number: 22V337000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515606April 5, 2023
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
My vehicle was purchased from Shottenkirk Ford new in 2016. They perform my maintenance regularly. Recently, I experienced a leak and took it in; I had it towed to them. Shottenkirk wanted $1200 because they stated that the water pump needed to be replaced. After replacing the water pump, the leak was worse. Shottenkirk wanted $1200 to replace parts they said needed replacing in the transmission cooling portion. They tried to get me to trade in my vehicle for a new one. I could not afford that. After they did that repair, they said there was still a small leak. I tried to head straight home, but the vehicle would not shift into third gear, stranding me in highway traffic. I had to have the vehicle towed back to them. Now, they state that the transmission needs repair and they want $9000. I stated I could not do this and they said I could trade my 2016 Ford Diesel F350 with 4WD with numerous upgrades for a base-model 2008 Honda Ridgeline 2WD with over 100,000 miles. After researching, I believe Ford and Shottenkirk are well aware of the problems with the manufacturing of this truck, and I believe it needs to be addressed at a national level.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510907March 9, 2023
ENGINE, UNKNOWN OR OTHER
My wife and I were pulling a 40’ fifth wheel from AZ to Idaho. On the Montana side of 4th of July pass I suddenly get a trouble code. The exhaust filter is full. My wife and I are both handicapped so in the mountains pulling our rv scared us both. I pulled over when I could and called Ford. The guy tells me to just drive it at a constant speed over 45 and it should clean itself. My question was I’ve been traveling over 45 for miles so why is it full? No explanation, however, he tells me if it doesn’t clean out then the trk will go into limp mode and that’s not good. But also says we should be ok for the 200 remaining miles until we get to Idaho. Well here’s the problem. My understanding is that this component is part of the emission system and is not something that is life nor death if it isn’t working. Well we get part way up the mountain not fifty miles in the middle of no where and the trk suddenly starts loosing power on a two lane mountain pass with two handicapped people, one 70 and one 62. This trk slows to 5 mph in first gear and that’s it…. That as far as I’m concerned put our lives in danger! We could have died over a stupid part of the emissions system that Ford decided was important enough to put a vehicle into a not even a limp mode but actually create a dangerous situation. Why so they can charge me $200 to clean it. Which is done by hooking a code machine to the trk and telling it to clean the exhaust filter and it all automatic. I understand this limp mode and other computer controlled systems Ford and other manufacturers built into their vehicles allows them a way to get you into their shop but taking my wife and my life into their hands is not only dangerous but should not be allowed on such a level. If we would have been hit or injured because of this there would have been a law suit for sure. So now what????
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510554March 7, 2023
UNKNOWN OR OTHER
I am writing because I own a 2016 ford f-350 that has had a clock spring contamination recall for months. The manufacturer has NOT developed a fix for this problem and I cannot use the vehicle for rental purposes because of this recall. This situation is coding me hundreds of dollars per week and needs to be resolved or they need to buy the vehicle back. Can you help?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508184February 20, 2023
STEERING, SUSPENSION
While driving severe shaking (wobbling) of steering wheel. Had to break and pull off road. Had heard of ford death wobble before , first time for me.. Really frighting, luckily no traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502663January 19, 2023
SUSPENSION
The contact owns a 2016 Ford F-350. The contact stated that while her husband was driving at approximately 70 MPH, the vehicle started to shake significantly from side to side. The contact then stated that on a separate occasion, while driving approximately 35 MPH, the front driver’s side tire started to wobble significantly. The contact then stated that her husband was able to pull the vehicle off the road. The contact’s husband turned off and restarted the vehicle. No warning light was illuminated. The vehicle was not diagnosed or repaired. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and the contact was advised to call the NHTSA Hotline. The failure mileage was approximately 65,000. The contact stated that the vehicle does not have steering stabilizing shocks attached to the steering arms to suppress the wobble.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501420January 12, 2023
SUSPENSION
Brand new shocks and steering stabilizer installed. This truck since ive owned it is dangerous to drive. When you hit bumps at highway speeds the vehicles shakes and wobbles to the point it feels it looses contact with the road. You either have to dramatically lower speed or risk crashing due to loss of control. This should be recalled due to the enormous amount of complaints for this issue. I will be forced to sell the truck and lose money if something isnt done by manufacturer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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