Ford F-350 Complaints (2024)

45 consumer complaints on file.

#11674055July 16, 2025
POWER TRAIN
The contact owns a 2024 Ford F-350. The contact stated that while driving at an undisclosed speed, the transmission unexpectedly downshifted. There was no warning light illuminated. The vehicle was taken to the dealer but was not diagnosed or repaired. The dealer informed the contact that a software update had been completed on the TCM. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for additional assistance. The approximate failure mileage was 21,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672389July 10, 2025
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The contact owns a 2024 Ford F-350 SD. The contact stated that while driving at various highway speeds with the Forward Collision Avoidance: Adaptive Cruise Control activated, the vehicle independently decelerated with the Forward Collision Avoidance messaged displayed. During the failure, there were no other vehicles or objects nearby. The vehicle was taken to the local dealer who was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 4,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11667178June 16, 2025
ELECTRICAL SYSTEM: INTEGRATED TRAILER BRAKE CONTROL
The contact owns a 2024 Ford F-350 SD. The contact stated that while driving at various speeds and hauling a trailer, the trailer brakes failed to activate while depressing the brake pedal. During the failure, there were no warning lights or messages displayed. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was provided. The failure mileage was 14,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11666333June 11, 2025
STEERING
Steering Wheel Misalignment, 2024 Ford F-350 Platinum (VIN: [XXX] ) I am submitting a safety-related defect complaint involving a visibly off-center steering wheel in my 2024 Ford F-350 Platinum. The steering wheel remains misaligned to the left when the vehicle is traveling straight, impacting driver perception, confidence, and potentially overall safety. In January 2025, the dealership performed a front-end alignment in response to my concern, acknowledging it as a deviation from acceptable standards. However, when the issue persisted, Ford reversed course and claimed the off-center wheel was an intentional design feature called “Clear Vision,” supposedly meant to improve gauge visibility and compensate for road crown. This “feature” is not documented in any Ford manuals, bulletins, training, or consumer-facing materials. Ford’s April 2025 written response to BBB Autoline leaned on this “Clear Vision” claim, but during a May 2025 arbitration hearing, Ford’s representative admitted a repair was attempted to address the issue. These contradictory statements raise questions about Ford’s transparency and accountability. There is no engineering justification for a visibly misaligned steering wheel to be presented as a feature, especially in a $95,000 vehicle. I urge NHTSA to investigate whether Ford is misusing this terminology to conceal defects in its 2024 Super Duty platform, and whether this violates federal safety or design standards. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11665061June 5, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, STRUCTURE:BODY
Driver and passenger traveling on [XXX] when white smoke came out of dash. Turned onto [XXX] and stopped. Driver and passenger exited truck and opened hood as smoke was becoming more visible and fire started from under dash. Passenger called 911while Driver used fire extinguisher and attempted unsuccessfully to put out flames as they kept restarting. As the flames increased they heard "popping and banging" noised coming from the truck so they retreated to a safe distance and waited for the fire department. The fire grew to where the cab was fully engulfed in flames before the fire department arrived. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11663683May 29, 2025
BACK OVER PREVENTION, STRUCTURE
The contact owns a 2024 Ford F-350. The contact received notification of NHTSA Campaign Number: 24V806000 (BACK OVER PREVENTION, STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651185March 27, 2025
STEERING
The contact owned a 2024 Ford F-350. The contact stated that while driving at approximately 55 MPH, the steering wheel seized, causing the front passenger side to crash into the front driver side of a commercial vehicle. No warning lights were illuminated. The vehicle ricocheted and rolled over to the driver's side, and did a 180 turn where the tires came to a stop at the bottom of a hill; however, there was no property damage. The air bags deployed. The vehicle was towed to a tow lot, where the vehicle was deemed totaled due to severe front tire damage. The vehicle was then towed to a salvage lot, where it was informed that the link to the ABS unit failed and there was a connectivity issue with the steering module that could have possibly caused the failure. A police report was filed. Due to the impact, the contact's wife broke her right wrist and immediately sought medical attention; the contact's wife was seated on the front passenger side. No one outside of the vehicle was injured. The manufacturer was notified of the failure. The failure mileage was approximately 15,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11649324March 19, 2025
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
The contact owns a 2024 Ford F-350. The contact stated that upon moving the gear shifter into drive, the vehicle failed to immediately shift into drive with a delayed response to the driver's input. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to duplicate the failure. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to the dealer, and again the dealer was unable to duplicate the failure. The contact was informed that the vehicle was test-driven for 5 miles but never experienced the failure. The vehicle was repaired, but the failure reoccurred two additional times. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647915March 12, 2025
ENGINE
The contact owns a 2024 Ford F-350 SD. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who determined that there was a misfire in cylinders #6 and #8. The dealer later determined that the misfire was in cylinders #6 and #7. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 8,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11646368March 4, 2025
ELECTRICAL SYSTEM
After purchasing our Ford F350 in October 2024, on [XXX], the truck did not start. The starter appeared to work, but the engine would not turn over. An error message appeared about the fuel gauge on [XXX], but then disappeared by [XXX]. The fuel gauge stopped registering fuel in the tank. Fortunately, the non-starting issue occurred locally and the truck had to be towed to a local Ford dealer. Upon inspection by a Ford dealer service department, it appears as though rodents have chewed through the soy-based polymer used for electrical wiring. It is currently at Ford City in Urbana, Illinois and the dealer is taking photos of the damage. This will likely cost several thousand dollars to repair. My [XXX] daughter uses this truck to pull a horse and trailer to horse shows often several hours away. The engine failure would have put her and her horse at great risk had it happened on her way home when she stopped for gas or at a rest stop. We will likely have a Geico insurance representative examine the damage as well. However, I don't feel this should be at our expense and affect our insurance rates as it is a "defect" in the design of the Ford F350. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645233February 27, 2025
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL, ELECTRICAL SYSTEM: INTEGRATED TRAILER BRAKE CONTROL
vehicle dash goes blank when a trailer is hooked up to the truck. This leaves the driver with no information on the engine. This is a serious safety issue becuse the driver has no information that could protect the vehicle from having serious engine problems and possibly catching on fire.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643974February 20, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2024 Ford F 350 SD. The contact stated while driving at various speeds, there was an abnormal burning odor coming from the vehicle. No warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed with a faulty coolant temperature sensor. The vehicle was not repaired. The vehicle was taken to a second dealer; Power Ford (1101 Montaño Rd NE, Albuquerque, NM 87107); however, no cause for the failure was found. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641445February 7, 2025
UNKNOWN OR OTHER
The nozzle on the flow thru system under the dash (Part No. PC3Z-18490-B) loosened and dropped down directly over the gas and brake pedal. This interfered with the driver's foot causing the driver to loose control which caused the pickup to run into a fifth wheel trailer hitch while the vehicle was in reverse. The tailgate of the vehicle was damaged but, luckily, no one was injured. However, if this had occurred while the vehicle was on the highway, lives could have been lost. I have temporarily taped the part up under the dash but I have not yet discussed this with a dealer. This incident occurred on February 6, 2025 at approximately 1:00 pm.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11638951January 27, 2025
ELECTRICAL SYSTEM
Main fuse panel shorted out with 6700 miles on vehicle - short created constant power to AC compressor locking it up and damaging all ac components. Cabin filled with smoke at time of electrical failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638616January 26, 2025
ELECTRICAL SYSTEM
Battery failed on the drivers side. The 12 volt outlets quit working except after driving down the road for a while. They all the sudden started working. Went to Auto Zone the battery tested bad. When replacing the batteries the one on the driver side that failed had less weight then the one on the passanger side even tho they were the same battery make and model
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633276December 30, 2024
VEHICLE SPEED CONTROL
New SAFTEY ISSUE .... At about 670 miles on the odometer, the cruise control is acting up, Set cruise control to any speed and within less than a minute it jumps up to another value. I.E. set at 45mph, jumps to 61. Set at 50 mph, it jumps to 61. At 70 mph setting it goes to 86mph!. Replicated this many times today (12/18/2024). It didn't make any difference between Normal, ECO or Tow/HAUL MODES. Testing further demonstrates that the cruise will step up as above after engaging and if you let it run by itself it will make a second jump then a third to 86MPH! Needless to say I didn't check to see what it would do if it hit 86mph!! Not safe to operate. Other than above the cruise had been working fine. BTW, it did matter if lane departure was on or off either as a note. As late as today 12/30/2024 the cruise control continues to act as above. I have not done a factory reset to the sync 4 system either. Will leave that to the dealer. The vehicle is going into the dealer 12/31/2024
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633086December 30, 2024
ELECTRICAL SYSTEM
When connected to a trailer the instrument panel goes blank. I am unable to se any important information about the truck such as but not limited to coolant temp, oil temp, transmission temp, boost pressure, etc. having driven trucks that pull hard this information is critical. I have researched this issue on the internet and found that I am not the only person having this issue. Ford is aware that they have a problem and indicated that they have resolved it on the 2025 models, but not on the 2024 models. I feel that this is a safety issue and needs to be resolved. Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621970October 25, 2024
LANE DEPARTURE: ASSIST
What component or system failed or malfunctioned, and is it available for inspection upon request? Lane Keeping Assistance. It is available for inspection. How was your safety or the safety of others put at risk? When Lane Keeping Assistance is engaged the truck steers the truck off-center to the right, uncomfortably to the right. At times it's riding the right lane line, but maintains at least twice as much distance on the left as the right and up to no distance on the right. While the system is engaged, I am continually fighting the steering input to correct it to the left. Has the problem been reproduced or confirmed by a dealer or independent service center? I reported the problem to MacHaik Ford, the one service advisor I spoke had not heard of the issue. Forums online indicate the problem is present on 2024 models but not prior to 2024; other owners of 2024 SuperDuty trucks have commented that their vehicle also over-corrects to the right. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No. I reported the issue to Ford Customer Service over the phone today (2nd day of ownership), have not heard back from Ford yet. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No warning signals.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615505September 19, 2024
VISIBILITY
The contact owns a 2024 Ford F-350. The contact stated that upon approaching the vehicle in the morning during a rainstorm, he observed that both the driver’s and passenger’s side windows had rolled down independently. As a result of the failure, the vehicle had become rain soaked overnight. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 9,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610474August 23, 2024
SERVICE BRAKES
When pulling a trailer the breaks are delayed by at least 8 seconds. The hand break normally does it instantly but no longer. This is a safety issue when pulling trailer that it pulling over 20K lbs & not being able to stop immediately when placing you foot on the break. Vehicle was look at by Ford dealership who stated they have had many complaints regarding this issue to contact Ford Motor Company.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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