Ford Explorer Complaints (2002)

3,572 consumer complaints on file.

#10209328November 19, 2007
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
PURCHASED THE VEHICLE NEW AT 2002. IT ALWAYS HAS A LITTLE BIT OIL ON THE PARKING LOT BUT I DID NOT PAY ATTENTION. NOW I FOUND OUT IT IS THE REAR DIFFERENTIAL LEAKING. APPARENTLY IT HAS BEEN LEAKING FOR A LONG TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10209129November 16, 2007
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE ALARM SOUNDS THROUGHOUT THE NIGHT WHILE THE VEHICLE IS PARKED AND SHUT OFF. WHILE DRIVING, THE DOORS LOCK AND UNLOCK, THE CEILING LIGHTS FLICKER ON AND OFF, AND THE DOOR AJAR BUZZER CHIMES INTERMITTENTLY. THE DEALER HAS NOT BEEN NOTIFIED. THE CURRENT MILEAGE WAS APPROXIMATELY 150,000 AND FAILURE MILEAGE WAS APPROXIMATELY 147,0000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10208655November 12, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
WENT TO SHIFT INTO DRIVE AND GEARSHIFT LEVER SNAPPED OFF. $900.00 FOR NEW STEERING COLUMN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10208636November 11, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE A 2002 FORD EXPLORER XLT 4L 6CYL. WILL NOT SHIFT INTO 3RD GEAR SMOOTHLY. O/D LIGHT FLASHES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10208634November 11, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
2002 FORD EXPLORER TRANSMISSION STARTED FAILING AT 80,000 MILES. OVERDRIVE LIGHT CONSTANTLY FLASHES, TRANSMISSION DOES NOT SHIFT INTO OD, HARD SHIFTS BETWEEN 2-3, 3-4, SOMETIMES MISSES 3RD, CLUNKS IN REVERSE. ALL SCHEDULED MAINTENANCE WAS PERFORMED ON TRANSMISSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10208504November 9, 2007
SUSPENSION:FRONT:WHEEL BEARING
HAVE REPLACED 3 WHEEL BEARINGS AT THE COST OF $400 A PIECE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10208427November 8, 2007
SUSPENSION:FRONT:WHEEL BEARING
WHEEL BEARING DEFECTIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10208458November 8, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION SEIZED AFTER APPROXIMATELY 75K ON CAR 5 YEARS OLD. LUCKILY MY HUSBAND WAS DRIVING SLOWLY ON LOCAL STREETS WHEN IT OCCURRED SO HE WAS UNINJURED. TRANSMISSION WAS REPAIRED AT DEALER COSTING $3546.23 THIS HAPPENED TO OUR PREVIOUS FORD EXPLORER AND IF YOU LOOK ONLINE AT CARCOMPLAINTS.COM SEEMS TO BE AN EXTREMELY COMMON OCCURRENCE WITH 2002 FORD EXPLORERS. FORD DOESN'T SEE A NEED TO REPAIR THIS PROBLEM SINCE IT CONVENIENTLY HAPPENS AFTER WARRANTY IS UP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10207810November 3, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
MY 2002 EXPLORER TRANSMISSION STARTED SLIPPING AS SHIFTING AND PUTTING IN REVERSE AND DRIVE. THIS VEHICLE HAS 76000 MILES ON IT. TOOK TO THE FORD GARAGE, ALL TEST CAME OUT OK, TECH STATED I NEED A NEW TRANSMISSION AT A COST OF 3500.00. AFTER DOING SOME RESEARCH AND READING COMPLAINTS OF OTHER EXPLORER OWNERS, I FEEL THIS EXPENSE SHOULD BE COVERED BY FORD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10207604November 1, 2007
ENGINE AND ENGINE COOLING:ENGINE
THIS IS TO ADD INFORMATION TO A PREVIOUS COMPLAINT. ODI NUMBER 10207581. THERE WAS A SUDDEN FAILURE OF THE ENGINE THAT RESULTED IN SUDDEN LOCKUP OF THE ENGINE, RESULTING IN COMPLETE LOSS OF POWER AND CONTROL. THIS HAPPENED ON A RESIDENTIAL STREET AT LOW SPEED. HOWEVER A VERY BUSY INTERSECTION WITH HIGH SPEED TRAFFIC HAD JUST BEEN NAVIGATED. IF THE FAILURE HAD HAPPENED AT THAT INTERSECTION, THE FAILURE WOULD HAVE PROBABLY RESULTED IN SEVERE INJURIES OR LOSS OF LIFE. THE ENGINE FAILURE WAS SUDDEN AND WITHOUT WARNING. BY SUDDEN, MY WIFE DESCRIBED THE NOISE AS RATTLE, CRUNCH, BANG WITH EVERYTHING LOCKING UP IN LESS THAN 5 SECONDS. THE ENGINE WAS RUNNING PERFECTLY UP TO THE TIME OF FAILURE. THE CAR BEGAN SMOKING FROM THE EXHAUST IMMEDIATELY AFTER THE FAILURE AND MY WIFE FEARED THE VEHICLE WAS CATCHING ON FIRE. WHEN THE VEHICLE WAS TOWED, A LARGE QUANTITY (1 TO 2 QUARTS)OF ENGINE COOLANT DRAINED FROM THE MUFFLER. THIS INDICATES TO ME THAT A SUDDEN FAILURE OF AN INTERNAL ENGINE SEAL, GASKET, MANIFOLD, ETC. IF A PART FAILS THIS SUDDENLY, THE PART WAS EITHER DEFECTIVE, IMPROPERLY DESIGNED, OR IMPROPERLY ASSEMBLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10208314November 1, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
FAX FROM RE THE PROBLEM WITH A DEFECTIVE GEAR SHIFT IN HER 2002 FORD EXPLORER, GEAR SHIFT LEVER HAS BROKEN OFF TWICE. *KB THE CONSUMER WAS TOLD THE ENTIRE STEERING COLUMN WOULD HAVE TO BE REPLACED. THE GEAR SHIFT LEVER BROKE FOR THE SECOND TIME ON SEPTEMBER 25, 2007. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10207666November 1, 2007
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
REAR DIFFERENTIAL DRIVETRAIN FAILURE. VEHICLE MILEAGE 25,000 MILES ON ODOMETER. 4 WHEEL DRIVE VEHICLE, REAR DIFFERENTIAL WHINE/HUM AT HIGHWAY SPEED. FORD HAS A TSB 05-23-3 ON REAR AXLE NOISE REPAIR. TOOK TO HALDELMAN FORD, HAMILTON N.J. FOR SERVICE/REPAIR. COST OF REPAIR WAS $3,600.00. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10207581October 31, 2007
ENGINE AND ENGINE COOLING:ENGINE
SUDDEN FAILURE OF THE ENGINE THAT RESULTED IN SUDDEN LOCKUP OF THE ENGINE, COMPLETE LOSS OF POWER, AND CONTROL. THIS HAPPENED ON A RESIDENTIAL STREET AT LOW SPEED. HOWEVER A VERY BUSY INTERSECTION WITH HIGH SPEED TRAFFIC HAD JUST BEEN NAVIGATED. IF THE FAILURE HAD HAPPENED AT THAT INTERSECTION, THE FAILURE WOULD PROBABLY HAVE RESULTED IN SEVERE INJURIES OR LOSS OF LIFE. THE ENGINE FAILURE WAS SUDDEN WITHOUT WARNING AND THE ENGINE WAS RUNNING PERFECTLY UP UNTIL THE TIME OF FAILURE. THE CAR STARTED SMOKING FROM THE EXHAUST SYSTEM IMMEDIATELY AFTER FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10207418October 30, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE DRIVING 35 MPH, THE VEHICLE STOPPED IN TRAFFIC; HOWEVER, THE ENGINE WAS STILL RUNNING. THERE WERE NO WARNING INDICATORS PRESENT. THE VEHICLE WAS TOWED TO THE DEALER AND THEY STATED THAT THE OIL PUMP FAILED. THE TRANSMISSION WAS REBUILT TWICE. THE FAILURE MILEAGE WAS 48,000 AND CURRENT MILEAGE WAS 72,000. UPDATED 11/20/07 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10207419October 30, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE DRIVING BETWEEN 65-70 MPH, THE TRANSMISSION FAILED. THE ENGINE REVVED, BUT THE VEHICLE WOULD NOT MOVE. THE CHECK ENGINE, ODOMETER, AND TRANSMISSION LIGHTS ILLUMINATED. THE VEHICLE WAS TOWED TO A SHOP AND THEY STATED THAT THE TRANSMISSION FAILURE WAS DUE TO A MANUFACTURER DEFECT. THE VEHICLE IS CURRENTLY BEING REPAIRED AT THE SHOP. THE CURRENT AND FAILURE MILEAGES WERE 70,000. UPDATED 01/11/08. *LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10207490October 30, 2007
SUSPENSION:FRONT:WHEEL BEARING, SUSPENSION:REAR
I OWN A 2002 FORD EXPLORER XLT. VEHICLE HAS @ 57K MILES ON IT. WHEEL BEARINGS HAD TO BE REPLACED. MY UNDERSTANDING THIS IS FACTORY SEALED AND SHOULD NOT NEED REPLACING THIS QUICKLY. NORMAL LIFETIME OF WHEEL BEARINGS SHOULD BE OVER 100K? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10207281October 29, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE DRIVING 55-60 MPH, THE TRANSMISSION STOPPED SHIFTING. THE AFFECTED GEARS WERE SECOND AND OVERDRIVE. THE GEAR WAS ABLE TO SHIFT FROM FIRST TO THIRD GEAR WITHOUT ANY PROBLEMS. THE CONTACT TOOK THE VEHICLE TO A TRANSMISSION SHOP THE SAME DAY AND THEY DIAGNOSED A MAJOR INTERNAL FAILURE. HE PURCHASED A RECONDITIONED TRANSMISSION FROM FORD AND HAD IT INSTALLED. THE COST TO REPLACE THE TRANSMISSION WAS $3,100. THE PURCHASE DATE WAS UNKNOWN. THE CURRENT MILEAGE WAS 145,000 AND FAILURE MILEAGE WAS 105,835. UPDATED 01/09/08. *LJ UPDATED 12/12/07 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10207307October 29, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
2002 FORD EXPLORER "SEALED" TRANSMISSION FAILURE. REGULAR MAINTENANCE PERFORMED, TRANSMISSION BEGAN TO SLIP WHEN SHIFTING FROM 1ST TO 2ND GEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10207120October 28, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION BEGAN SHIFTING HARD & THEN THE OD OFF LIGHT BEGAN FLASHING. BEFORE I COULD GET IT TO THE DEALERSHIP THAT DAY, THE TRANSMISSION JUST QUIT. I PARKED AT A GROCERY STORE, RAN IN & WHEN I CAME BACK OUT TO LEAVE, IT WOULDN'T SHIFT. IT REMAINED IN PARK EVEN THOUGH THE GEAR SHIFT WAS BEING MOVED THROUGH THE GEARS. I TOOK IT TO A TRANSMISSION SHOP & HAD THE WHOLE TRANSMISSION REBUILT. IT WAS FULL OF METAL. I WAS GOING TO HAVE THE TRANSMISSION SERVICED FOR THE REGULAR MAINTENANCE BUT NEVER GOT THE CHANCE. AT 72,000 MILES, IT WAS REBUILT FOR $1800 PLUS THE $180 TOWING FEE. IF I HAD MORE WARNING, I MAY HAVE BEEN ABLE TO CATCH IT BEFORE THE WHOLE THING WENT BAD, BUT THE LIGHT NEVER CAME ON UNTIL IT WAS TOO LATE. I HAVE TAKEN GOOD CARE OF THIS VEHICLE, NO OFF-ROADING, ROUGH DRIVING, OR ANYTHING. NEVER SO MUCH AS A HICCUP UNTIL THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10207055October 27, 2007
SUSPENSION:FRONT:WHEEL BEARING
I STARTED HEARING SOMETHING THAT SOUNDED SIMILAR TO A HAVING A LOW OR BAD TIRE. TIRES WERE REPLACED AND THE VEHICLE IS STILL MAKING SOUND. AFTER HEARING THAT THIS WAS THE EXPLORER'S DOWNFALL, THE WHEEL BEARINGS, I RESEARCHED THE TOPIC ONLINE TO NOW SEE THAT IN THE NEAR FUTURE I WILL BE TRYING TO REPLACE ALL BEARINGS MORE THAN LIKELY. AS DOCUMENTED BY OTHER OWNERS, WHEN ONE BEARING GOES, THEY ALL SEEM TO GO. MY HUSBAND WAS DRIVING THE VEHICLE YESTERDAY AND HE SAID THE WHEEL POPPED, GRINDED, AND STARTED SQUEAKING; ASSUMING THE BEARING WENT OUT COMPLETED, THE VEHICLE IS PARKED TO GET FIXED. I DO NOT HAVE THE MONEY THAT IS SUGGESTED BY OTHER OWNERS TO FIX THIS VEHICLE. IF THIS IS A PROBLEM WITH THE EXPLORERS AT THIS MILEAGE, WHICH SEEMS TO HAPPENS AROUND 70,000-80,000 MILES; THIS IS A SAFETY ISSUE THAT IS AFFECTING THE LIVES OF OWNERS. WHY IS THE PRODUCT NOT RECALLED? I DRIVE THIS VEHICLE WITH MY 4 AND 6 YEAR OLD CHILDREN IN THE BACK SEAT, IF I DO GET THIS BEARING FIXED, WHAT HAPPENS WHEN THE OTHERS GO OUT. I AM JUST VERY DISAPPOINTED IN FORD MOTOR COMPANY. MY GRANDDAD AND DAD BOTH RETIRED FROM FORD MOTOR COMPANY AND I HAVE ALWAYS UPHELD THEIR NAME AND VALUE; BUT THIS IS A DISGRACE AND A HUGE DISAPPOINTMENT. VIEW MORE OWNER COMPLAINTS AT: HTTP://WWW.CARCOMPLAINTS.COM/FORD/EXPLORER/2002/WHEELS_HUBS/WHEEL_BEARING_FAILURE.SHTML *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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