Ford Explorer Complaints (2002)

3,572 consumer complaints on file.

#10212001December 15, 2007
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
WHINE FROM REAR DIFFERENTIAL, WAS FIXED ONCE BY PLANTATION FORD OF FLORIDA WHEN CAR WAS BOUGHT USED IN 2005. PROBLEM IS BACK AND WAS TOLD MY MECHANIC THAT IF NOT REBUILT IT MAY CAUSE REAR END TO LOCKUP POSSIBLY CAUSING A CRASH AND EVEN DEATH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10211807December 13, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
AT 65,000 MI. THE CHECK TRANSMISSION LIGHT CAME ON AND O/D LIGHT FLASHED WHILE ACCELERATING. I CALLED DEALER THEY SAID TO WAIT UNTIL LIGHT STAYED ON. AT 72,000 LIGHTS CAME ON AGAIN AS WELL AS CHECK ENGINE. BROUGHT IT TO DEALER AND NEED NEW TRANSMISSION. I HAVE FOUND MANY POSTS REGARDING NEW TRANSMISSIONS FOR THIS VEHICLE AT LOW MILES. COST OF TRANSMISSION WAS 3200 OUT OF POCKET. THERE SHOULD BE A RECALL ON THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10211491December 11, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE APPROACHING A STOP LIGHT, THE CONTACT DEPRESSED THE BRAKE PEDAL AND THE ENGINE LIGHT ILLUMINATED. THE DEALER STATED THAT THERE WAS TRANSMISSION FAILURE AND IT NEEDED TO BE REBUILT. FORD STATED THAT THE CONTACT WOULD HAVE TO PAY FOR THE REPAIRS. THE VIN WAS INVALID. THE CURRENT AND FAILURE MILEAGES WERE 97,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10211413December 10, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
2002 FORD EXPLORER TRANSMISSION SLIPPAGE, ISSUES WITH TRANSMISSION OVER-REVVING BETWEEN GEARS AND THEN SHIFTING GEARS AT HIGH RPMS CAUSING VEHICLE INSTABILITY, O/D OFF LIGHT ON CONSOLE BLINKS CONSISTENTLY, "CHECK TRANSMISSION" NOTIFIED ON DISPLAY SCREEN ON CONSOLE, OCCURS EVEN AFTER ENGINE RESTART, INTERNET RESEARCH SHOWS THAT THIS IS A COMMON PROBLEM WITH THE FORD EXPLORER WITH A 5R55W TRANSMISSION. EXTREMELY DANGEROUS EVENT BECAUSE OF SUDDEN NATURE IN FAILURE, OCCURRED TO ME AT APPROX. 55MPH WHEN THE RPMS RAN HIGH DURING THE SLIPPAGE AND THEN THE VEHICLE JERKED WHEN THE GEARS SUDDENLY SHIFTED EVEN AFTER TAKING MY FOOT OFF THE ACCELERATOR. NO PARTS REPLACED/REPAIRED AS OF YET, BUT AGAIN RESEARCH SHOWS THAT TRANSMISSION REBUILD IS IMMINENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10211248December 8, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
WAS DRIVING MY 2002 FORD EXPLORER WITH ONLY 55K MILES, OVERDRIVE LIGHT SUDDENLY STARTED FLASHING AND NOW THE TRANSMISSION WILL NOT SHIFT FROM SECOND GEAR INTO THIRD GEAR. THE RPM`S REV VERY HIGH AND THEN IT CLUNKS INTO THIRD GEAR. I UNDERSTAND THERE HAVE BEEN A LOT OF PROBLEMS WITH THIS TRANSMISSION. SOMETHING NEEDS TO BE DONE ABOUT THIS IMMEDIATELY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10211009December 6, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
THE TRANSMISSION IN MY 2002 FORD EXPLORER BEGAN TO SLIP AT 57,000 MILES. FROM FIRST GEAR INTO SECOND IT WOULD REV HIGH AND THEN WITH A CLUNK AND A GRINDING NOISE RELUCTANTLY GO INTO SECOND GEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10210892December 5, 2007
STEERING:COLUMN
I WAS LEAVING WORK..CRANKED MY CAR AND WENT TO SHIFT FROM PARK INTO REVERSE AND THE GEAR SHIFT LEAVER "BROKE" LOOSE FROM THE STEERING COLUMN. IT WAS JUST "FLOPPING AROUND". I CALLED MY DEALERSHIP AND THEY SENT A TOW TRUCK SINCE I COULDN'T SHIFT INTO GEAR AND DRIVE IT. I ALSO COULD NOT GET THE KEY FROM THE IGNITION SINCE THE CAR COULDN'T TELL IT WAS IN PARK. THE TOW TRUCK DRIVER SAID IN 20 YEARS HE HAD NEVER SEEN ANYTHING LIKE IT. THIS MORNING THE SERVICE DEPARTMENT AT MY DEALERSHIP SAID "YOU SURE EXERTED A LOT OF FORCE ON THE SHIFT HANDLE BECAUSE YOU BROKE THE STEERING COLUMN". I EXERTED NO FORCE...IT WAS VERY EASY. AND MY COMMENT TO THE SERVICE COORDINATOR WAS "I'M A 60 YEAR OLD WOMAN...I COULDN'T POSSIBLE EXERT ENOUGH FORCE TO BREAK THE STEERING COLUMN!". THEY ARE NOW TELLING ME IT WILL COST IN EXCESS OF $1700.00 TO FIX IT AND THEY CAN'T TELL ME HOW LONG IT WILL TAKE BECAUSE "WE DON'T STOCK STEERING COLUMNS, AND SINCE YOU USED ENOUGH FORCE TO BREAK IT, WE HAVE TO HAVE ONE SHIPPED IN. WHEN WE KNOW HOW LONG IT WILL TAKE TO GET THE PART, WE'LL TELL YOU WHEN YOU CAN GET YOUR CAR BACK." *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10210469December 1, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
MY 2002 FORD EXPLORER TRANSMISSION FAILED. O/D OFF LIGHT BLINKS CONSTANTLY. HARD SHIFTING AND SLIPPING IS CONSTANT. DEALER WANTS $3,000 TO REPAIR. THIS HAS HAPPENED TO HUNDREDS / THOUSANDS OF EXPLORER OWNERS. SOMEONE CAN GET KILLED IF THE TRANSMISSION SLIPS ON THE HIGHWAY AND THE DRIVER LOSES CONTROL THE WAY I DID. I WAS LUCKY. SOMEONE ELSE MAY NOT BE. FORD IGNORES THE ISSUE ALTOGETHER. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10210292November 29, 2007
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
2002 FORD EXPLORER 4.6 V8, APPROX. 78000 MILES. WHILE DRIVING MY SPARK PLUG (UNKNOWN NUMBER - SECOND IN ON DRIVERS SIDE), BLEW OUT. WAS ABLE TO REPLACE IT. NO MORE THEN 30 MINUTES OF DRIVING SAME PLUG WAS SPIT OUT AGAIN. THIS TIME UNABLE TO REPLACE IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10210149November 28, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
I DRIVE A 2002 FORD EXPLORER XLT 4.0 V6 . MY OVER DRIVE LIGHT BEGUN FLASHING AND SHORTLY AFTER THAT MY TRANSMISSION FAILED. I OWN MANY FORDS AND THIS IS AN ISSUE THAT DEFIANTLY NEEDS TO BE RECALLED. PERFECT MAINTENANCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10210176November 28, 2007
SUSPENSION:FRONT:WHEEL BEARING, SUSPENSION:FRONT:HUB
I BOUGHT AN 02 EXPLORER. WAS DRIVING AND STARTED MAKING WEIRD GRINDING NOISES. TOOK IT TO THE MECHANIC AND ITS COSTING ME 1000! DOLLARS TO REPLACE THE WHEEL HUBS AND BEARINGS. HE SAID THE WHEEL ON THE BACK WAS READY TO FALL OFF! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10210091November 27, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:WINDSHIELD:ELECTRICAL HEATING ELEMENT, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
AIR CONDITIONING/FAN CONTROLS KNOBS & FACE OF CD PLAYER ON DASH GETS INCREASINGLY HOTTER AS THE VEHICLE RUNS. THE PANEL WITH THE CONTROL KNOBS IS VERY, VERY HOT TO THE TOUCH AND BEGINS TO SMELL VERY HOT WHEN VEHICLE IS RUNNING. I AM CONCERNED OF A FIRE AS MY SON IS A PARAPLEGIC AND I HAVE READ THAT THE FORD EXPLORER HAS FIRES. I ASKED THE DEALER ABOUT THIS POSSIBLE ELECTRICAL PROBLEM AND THEY DON'T SEEM CONCERNED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10209904November 26, 2007
ELECTRICAL SYSTEM
ON 11/22/2007 MY 2002 FORD EXPLORER BURNED, IT IS A TOTAL LOSS. THE FIRE ORIGINATED INSIDE THE CENTER CONSOLE. VEHICLE WAS RUNNING WHEN SMOKE FIRST APPEARED, ENGINE WAS IMMEDIATELY SHUT OFF. FLAMES ERUPTED WITHIN 3-5 MINUTES FROM THE TIME SMOKE FIRST APPEARED. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10209865November 25, 2007
VEHICLE SPEED CONTROL
I OWN A 2002 FORD RANGER XLT PICK-UP TRUCK. IN AUGUST OF THIS YEAR, 2007, I RECEIVED A RECALL NOTICE FOR A SPEED CONTROL DEACTIVATION SWITCH. WITHIN TWO WEEKS I CALLED THE LOCAL FORD DEALERSHIP AND THEY REQUESTED ME TO BRING THE VEHICLE IN. I DID, AND UPON ARRIVAL I WAS TOLD THAT THEY DID NOT HAVE THE PART TO FIX/COMPLY WITH THE RECALL. I HAD A FEW CHOICE WORDS WITH THE DEALERSHIP AND WAS TOLD TO WAIT FOR A CALL CONCERNING THE PARTS ARRIVAL. I WAITED, WAITED AND WAITED, AND STILL NO CALL. I HAVE CONTACTED THE LOCAL FORD PLACE THREE TIMES SINCE AUGUST OF 2007. I STILL, AS OF NOVEMBER 25, 2007, DO NOT HAVE A REPAIRED TRUCK IN ACCORDANCE WITH THE RECALL. ALL OF THE NUMBERS ON THE RECALL SHEET POINT TO THE LOCAL DEALERSHIP AND NOTHING ELSE. I HAVE NO OTHER AVENUE EXCEPT THIS ONE. I JUST WANT MY TRUCK REPAIRED FOR THE SAFETY OF ME AND MY FAMILY. PLEASE ASSIST ME IN RESOLVING THIS ISSUE, AS SAFETY SHOULD BE PRIORITY ONE IN ANY AUTO MAKERS MIND. THIS IS MY FIRST FORD PRODUCT AND I AM NOT PLEASED WITH THEIR CAPACITY TO HANDLE SUCH A CRISIS AS A FIRE WITHIN THE VEHICLE. I HOPE THAT THEY UNDERSTAND THE MAGNITUDE OF THIS AND THE AVENUES THEY HAVE PROVIDED SHOW ONLY A FALSE SENSE OF SECURITY WITHIN ALL FORD PRODUCTS. PLEASE CONTACT ME AS SOON AS POSSIBLE WITH HELP IN THIS AREA. THANK YOU IN ADVANCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10209818November 24, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
OPERATOR APPROACHED THE ENTRANCE TO A PARKING LOT AND PLACED AUTOMATIC TRANSMISSION IN PARK. WHEN THE OPERATOR ATTEMPTED TO SHIFT OUT OF PARK, THE GEAR LEVER BROKE OFF OF STEERING COLUMN, IMMOBILIZING THE VEHICLE IN THE ENTRANCE; BLOCKING TRAFFIC FLOW. THE VEHICLE HAD TO BE TOWED. THE FAILED PART IS A COMPONENT OF THE STEERING COLUMN THAT CONNECTS THE GEAR SELECTOR LEVER TO THE TRANSMISSION SHIFT CABLE. THE PART IS DIE-CAST ALLOY. THE PART THAT FAILED IS NOT SOLD SEPARATELY NECESSITATING THE REPLACEMENT OF THE ENTIRE STEERING COLUMN ASSEMBLY. THE MSRP OF THE COLUMN ASSEMBLY IS APPROXIMATELY $600.00. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10209752November 23, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE
AT THE BOTTOM OF THE LIFTGATE UNDERNEATH THE BACK WINDOW, RIGHT NEXT TO THE FORD EMBLEM. I HAVE A CRACK FROM THE TOP OF THE FRAME TO THE BOTTOM. I HAVE HAD THIS CRACK ON MY VEHICLE FOR A COUPLE OF YEARS. I TOOK IT TO THE NEAREST FORD DEALER AND WAS TOLD THAT IT WASN'T COVERED UNDER WARRANTY, OR WAS NOT ON RECALL. SINCE THEN I HAVE SEEN SEVERAL OTHER VEHICLES JUST LIKE MINE WITH THE SAME CRACK IN THE BACK UNDERNEATH THE BACK WINDOW NEXT TO THE FORD EMBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10209703November 22, 2007
SUSPENSION:FRONT:WHEEL BEARING, SUSPENSION:REAR
FRONT AND REAR BEARING FOR THE 2002 FORD EXPLORER FAILS WHILE DRIVING. FORD IS AWARE OF THE PROBLEM BUT WILL NOT RECALL UNTIL YOUR APPROVAL, REPAIRS ARE MADE AT THE OWNERS COST....PLEASE HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10209601November 21, 2007
STEERING:COLUMN
MY WIFE WAS STARTING THE VEHICLE AND ATTEMPTED TO SHIFT INTO DRIVE WHEN THE GEAR SHIFTER BROKE OFF. HAD VEHICLE TOWED TO REPAIR SHOP WHERE MECHANIC STATED THAT HE HAD NEVER SEEN THIS BEFORE. HE ATTEMPTED TO FIND PARTS BUT FORD HAD NO PARTS NATIONWIDE TO REPAIR DUE TO CHANGE IN MANUFACTURERS. MUST HAVE BEEN A DEFECT WITH THE ORIGINAL MANUFACTURER WHICH FORCED THEM TO FIND A NEW MANUFACTURER FOR THIS PART. HAD TO REPLACE ENTIRE STEERING COLUMN ASSEMBLY. TOOK OVER 1 MONTH TO GET PART AND COST OVER $900 TO REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10209605November 21, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
2002 FORD EXPLORER XLT TRANSMISSION FAILURE AT 45,000 MILES. HAD TO HAVE A NEW ONE INSTALLED FOR $3,000.00. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10209560November 20, 2007
POWER TRAIN:AXLE ASSEMBLY
I FIRST NOTICED A GRINDING WHEN I WOULD TURN SHARPLY WITH MY 2002 FORD EXPLORER. I TOOK IT IN AND IT WAS NOTED THAT I NEEDED TO HAVE MY REAR DIFFERENTIAL REBUILT TO REPLACE TO RING AND PINION GEARS AND CLUTCH PACKS. AFTER 1 DAY OF HAVING THE VEHICLE I WAS NOTIFIED THAT A BEARING HAD FUSED TO THE AXLE ASSEMBLY AND COULD RESULT IN MY REAR AXLE SEIZING UP WHILE DRIVING. THE TOTAL REPAIR IS GOING TO COST $1500. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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