Ford Explorer Complaints (2002)

3,572 consumer complaints on file.

#10217110February 6, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217120February 6, 2008
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. IN MARCH OF 2007, THE CONTACT FOUND A CRACK IN THE CENTER OF THE LIFTGATE. THE VEHICLE WAS TAKEN TO THE DEALER AND WAS INFORMED THAT THE WARRANTY HAD EXPIRED. THE VEHICLE WAS TAKEN TO THE DEALER AGAIN ON JANUARY 6, 2008 AND THEY STATED THAT THE REPAIR WAS THE CONTACT'S RESPONSIBILITY. THE CURRENT MILEAGE WAS 16,000 AND FAILURE MILEAGE WAS 14,500. UPDATED 03-04-08 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216969February 5, 2008
VEHICLE SPEED CONTROL:CRUISE CONTROL
FORD RECALL AUGUST 2007, FAULTY CRUISE CONTROL, 2002 EXPLORER SPORT TRAC. VEHICLE TAKEN TO DEALER. PARTS NOT AVAILABLE. DEALER MADE TEMPORARY REPAIR BY DISABLING THE CRUISE CONTROL. AS OF 2/5/2008 VEHICLE IS STILL WITHOUT CRUISE CONTROL. DEALER CLAIMS PARTS NOT PROVIDED BY FORD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217020February 5, 2008
SUSPENSION:FRONT:WHEEL BEARING, SUSPENSION
2002 FORD EXPLORER XLT REPLACING 3RD WHEEL BEARING IN 2 YEARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217049February 5, 2008
SUSPENSION:FRONT:WHEEL BEARING
I HAVE A 2002 FORD EXPLORER AND MY PROBLEM FIRST STARTED WITH THE 4X4 CASE. THE DEALERSHIP STATED IT WAS COVERED UNDER THE WARRANTY AND IT WAS FIXED. A MONTH OR SO LATER MY TRUCK BEGAN DOING THE SAME THINGS, WEIRD NOISE WHEN DRIVING NOW I HAVE TO GET THE WHEEL BEARING CHANGED ON THE LEFT SIDE AND THAT IS NOT COVERED BY WARRANTY. THE COST FOR THIS REPAIR IS ESTIMATED. $600.00. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217063February 5, 2008
SUSPENSION, SUSPENSION:FRONT:WHEEL BEARING
POTENTIAL LOST LEFT WHEEL DUE TO FAILING WHEEL BEARING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216850February 4, 2008
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
I LIFTED MY REAR UPPER TAILGATE ON MY 2002 FORD EXPLORER, AND THE WINDSHIELD LITERALLY EXPLODED ON MY HEAD, INCLUDING DROPPING THE LOWER PART OF THE TAILGATE ON TOP OF ME. AFTER SEARCHING ON THE INTERNET IT APPEARS TO BE A VERY COMMON PROBLEM, AND MY LOCAL FORD DEALER CLAIMS THEY'VE NEVER HEARD OF SUCH A THING. MY LOCAL BODYSHOP HOWEVER WAS FAMILIAR WITH THE PROBLEM. THIS TAILGATE HAD A PREVIOUS RECALL RELATED TO THE HINGES I BELIEVE, WHICH I DID HAVE DONE, BACK IN 2005. MY CAR HAS 75,000 MILES AND IS USED ALMOST EXCLUSIVELY FOR HIGHWAY DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10216883February 4, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
1)NO PARTICULAR EVENTS LEADING UP TO FAILURE, ONE DAY O/D LIGHT CAME ON (FLASHING) 2)TRANSMISSION FAILURE, MUST REBUILD TO THE TUNE OF $3,400 3)TRANSMISSION REBUILD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216929February 4, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION ON MY 2002 FORD EXPLORER IS FAILING AFTER ONLY 40,000 MILES. EVEN THOUGH I HAVE MAINTAINED THE VEHICLE AND NOT ABUSED IT, I WILL HAVE TO REPLACE THE TRANSMISSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216782February 3, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE THIS 2002 EXPLORER EDDIE BAUER EDITION. IT ONLY HAS 79K ON IT, AND THE O/D STARTED FLASHING. I PULLED OVER AND SHUT IT OFF, AND STARTED IT AGAIN.....AFTER I RESTARTED NO PROBLEMS...LIGHT WAS GONE, AND STILL SHIFTED CORRECTLY. I PROCEEDED AND TOOK IT TO MY DEALER....WAS TOLD IT WOULD BE AROUND 5800 TO FIX THIS. THAT IS RIDICULOUS...WITH THAT LOW OF MILES ON IT...... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216818February 3, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION FAILURE AND REAR END FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216733February 1, 2008
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
REAR END NOISE ON A 2002 FORD EXPLORER. POSSIBLE REAR DIFFERENTIAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216660February 1, 2008
SUSPENSION:REAR, SUSPENSION:FRONT
GRINDING NOISE FROM REAR ESPECIALLY DRIVER SIDE REAR HUMMING AND SWAYING BROUGHT TO DEALER REPLACED REAR HUB AND BEARING ASSEMBLIES BOTH SIDES REPLACED FRONT SWAY BAR LINKS AND BUSHINGS BOTH SIDES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216589January 31, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION WOULD NOT WORK BEYOND 2ND GEAR. THIS TRUCK HAD LESS THAN 60,000 MILES AND WAS A 2002 MODEL. THE TRANSMISSION HAD TO BE COMPLETELY REMOVED AND A NEW TRANSMISSION WAS PUT IN DURING 2007. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216596January 31, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION FAILURE - KNOWN 2002 FORD EXPLORER ISSUE AND NOT A RECALL. HAVE TO REPLACE ENTIRE TRANSMISSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216615January 31, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION WENT OUT ON MY EXPLORER 2002 ...EVERY SINGLE PERSON I KNOW THAT HAS 2002 EXPLORER HAD TO RE-BUILD THEIR TRANSMISSION ..FORD NEEDS TO TAKE CARE OF...I CANT AFFORD TO FIX IT EACH TIME ..ITS FACTORY DEFECT THAT SHOULD BE RECALLED. THERE'S ALOT OF NON SATISFIED COSTUMERS THAT I FIND ALL OVER THE WORLD. SOMETHING HAS TO BE DONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216512January 30, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
I OWN A 2002 FORD EXPLORER. WHEN THE VEHICLE WAS 3 YEARS OLD, THE TRANSMISSION WENT OUT IN IT. ONE DAY IT WASN'T DRIVING RIGHT, AND BY THE NEXT DAY THE TRANSMISSION WAS OUT. THE DEALERSHIP DID NOT STAND BEHIND THEIR WARRANTY (IT WAS STILL UNDER 100K MILES) I ENDED UP SHELLING OUT OVER $2000 FOR THIS TO BE REPAIRED. I HAVE HAD ALOT OF PEOPLE TELL ME THAT THEY HAVE HAD THE SAME PROBLEM WITH THEIR EXPLORER. THE SHOP THAT REPAIRED THE CAR HAD LOTS OF TROUBLE WITH THE TRANSMISSION AS WELL. IT TOOK THEM A MONTH TO GET IT RUNNING PROPERLY. I STILL HAVE PROBLEMS WITH THE THIRD GEAR. IT DOES NOT SHIFT PROPERLY AND WILL SOMETIMES SKIP THE GEAR ALL TOGETHER. I AM PROUD TO OWN AN AMERICAN MADE CAR, BUT IT RUNS LIKE CRAP AND I WISH THAT FORD WOULD DO SOMETHING TO CORRECT THIS. IT IS NOT OLD ENOUGH TO HAVE THIS KIND OF PROBLEM, AND MANY PEOPLE ARE IN THE SAME BOAT AS ME WITH THEIR EXPLORER. I AM STILL TRYING TO PAY THIS OFF AS WELL AS CONTINUE TO MAKE THE CAR PAYMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216527January 30, 2008
SUSPENSION:REAR
HEARD LOUD ROARING NOISE COMING FROM BACK REAR TIRES. HAD EXPLORER CHECKED TO FIND OUT THAT RIGHT REAR TIRE WAS ALMOST READY TO COME OFF EXPLORER. AFTER DOING SOME LOOKING AROUND ON THE WEB I FOUND OUT THAT MANY OTHER FORD EXPLORER OWNERS ARE ALSO HAVING THESE HUBS/BEARINGS WEARING OUT VERY EARLY (50-70K MILES). THIS IS A VERY DANGEROUS PROBLEM AND FORD NEEDS TO RECALL THESE EXPLORERS BEFORE SOMEONE GETS HURT. THANK YOU *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216377January 29, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
I BOUGHT MY 2002 FORD EXPLORER USED IN 2005 WITH ABOUT 60,000 MILES ON IT. IN 6 MONTHS THE ENTIRE CAR WOULD SHAKE IF I WENT ABOVE 50 MILES PER HOUR. ABOUT A WEEK LATER, WHILE DRIVING ON THE HIGHWAY I FELT THE CAR SHIFT EXTREMELY HARD. I TOOK IT TO A SHOP AND WAS TOLD THAT 3RD GEAR WAS ALREADY GONE AND THAT I WAS GOING TO SOON LOSE 2ND AND SO ON. I HAD TO SPEND $2000 ON A REBUILT TRANSMISSION. HOWEVER, ALMOST 2 1/2 YEARS LATER THIS REBUILT TRANSMISSION IS FAILING AGAIN. THIS TIME THE OD LIGHT STARTED TO BLINK; I HAD A GARAGE GET THE CODE IMMEDIATELY. IT SAID THERE WAS AN ISSUE WITH THE TORQUE CONVERTER. I HAD THEM LOOK AT THE TRANSMISSION CLOSER AND THEY FOUND THAT THE TRANSMISSION FLUID WAS BURNT AND THERE WERE METAL SHAVINGS IN IT. THE TRANSMISSION IS FRIED AGAIN, AND IT WILL COST APPROXIMATELY $3200 TO FIX IT THIS TIME. THIS IS DEFINITELY A SAFETY CONCERN BECAUSE THESE PROBLEMS OFTEN COME WITH NO WARNING. BOTH INCIDENTS I WAS DRIVING ON A HIGHWAY WITH MY FAMILY IN THE CAR. SOMETHING MUST BE DONE. THIS IS DEFINITELY A DEFECT IN THE SEALED TRANSMISSIONS PUT IN THE 2002 EXPLORERS!!! *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216257January 28, 2008
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
NO DECERNABLE EVENTS LED UP TO THE TOTAL FAILURE OF THE VEHICLE'S KEYLESS ENTRY SYSTEM. THE REMOTES CEASED TO FUNCTION. REPLACING BATTERIES DID NOT HELP. REMOTE CAPABILITY TO LOCK DOORS FROM OUTSIDE OR INSIDE CEASED AT APPROXIMATELY 45K MILES. KEYPAD CEASED TO DUNCTION AT SAME TIME. DEALER WANTS $75/HR TO 'LOOK AND SEE; WHAT PROBLEM MIGHT BE. I SUSPECT ABRASION IN THE WIRING HARNESS CONTAINED WITHIN DRIVER'S DOOR. *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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