Ford Explorer Complaints (2002)

3,572 consumer complaints on file.

#10231657June 19, 2008
SUSPENSION:REAR
I WAS DRIVING HOME AND TURNED THE CORNER AND THIS CLANKING NOISE BEGAN COMING FROM THE REAR WHEEL OF MY TRUCK. I TOOK THE TIRE OFF TO CHECK THE BRAKE CALIPERS AND AND WERE SPINNING THE HUB AND GOT RESISTANCE AND CLANKING SOUNDS. I WENT TO THE REPAIR SHOP AND WAS TOLD THE LEFT REAR BEARINGS HAD GONE OUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10231430June 18, 2008
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, EQUIPMENT:APPLIANCE:AIR CONDITIONER, SUSPENSION
WE OWN A 2002 FORD EXPLORER THAT WE PURCHASED USED WITH 40,000 MILES ON IT. SINCE PURCHASE WE HAVE HAD 3 POWER WINDOW MOTORS GO BAD, BOTH REAR BEARINGS REPLACED, THE BACK DOOR PANEL IS CRACKED, THE A/C DOESN'T WORK, AND NOW IT LOOKS AS IF THE TRANSMISSION IS GOING BAD. IF SO MANY PEOPLE WITH THIS VEHICLE HAVE ALL THE SAME PROBLEMS HOW CAN THERE BE NO RECALL? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10231465June 18, 2008
SUSPENSION
SEVERE WHEEL BEARING ISSUES SINCE DAY ONE. HUB ASSEMBLY MADE LOUD NOISE AND THE WHEELS MAY HAVE FELL OFF BECAUSE OF POOR DESIGN OF BEARING ASSEMBLY. MATHEWS FORD ASSURED US IT WAS NORMAL FOR 4X4 EXPLORERS TO MAKE SUCH NOISE, AND HAVE NOT REVISITED THE PROBLEM FROM 2002 UNTIL NOW. BEARINGS WERE CHECKED ON ROUTINE MAINTENANCE ON JUNE 17 2008 AND WERE FOUND TO BE FAILING ACCORDING TO MATHEWS FORD MECHANIC. AT 52,000 MILES THE FRONT WHEEL BEARINGS AND SPINDLE WERE REPLACED DUE TO THIS DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10231462June 18, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION, WHEELS
TRANSMISSION IN 2002 FORD EXPLORER FAILED W/O WARNING. DIRECTLY (3 DAYS) AFTER GETTING IT BACK FROM TRANSMISSION SHOP, BOTH REAR HUB ASSEMBLIES WENT. AGAIN, SEEMINGLY OVERNIGHT. MY WIFE SAID, "IT FEELS LIKE THE WHEELS ARE GOING TO FALL OFF." SERVICE SHOP SAID, "IT'S A WONDER THE WHEELS DIDN'T FALL OFF." DID THIS THING JUST SELF-DESTRUCT OR WHAT? FORD NEEDS TO BE HELD ACCOUNTABLE FOR THESE UNTIMELY FAILURES. I HAVE THREE SMALL CHILDREN. UPDATED 06/25/08
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10231482June 18, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION FAILED WITHOUT WARNING AT 128,000 MILES. CAR WOULD NOT SHIFT OUT OF FIRST GEAR PROPERLY. $3500 TO REPLACE AT DEALER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10231531June 18, 2008
SUSPENSION:REAR
REAR WHEEL BEARINGS WORN OUT ON FORD EXPLORER. LOOKS TO BE A HUGE PROBLEM WITH THEM. IT SHOULD BE A RECALL ITEM TO BE FIXED. LUCKILY NO ACCIDENT/OR INJURIES!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10231139June 16, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION SLIPPED WHILE SHIFTING FROM 2ND TO 3RD. AT NEXT LIGHT, WOULD NOT SHIFT FROM 2ND TO 3RD UNTIL I TOOK MY FOOT OFF THE GAS. VEHICLE FELT LIKE IT LEFT THE GROUND AS IT ATTEMPTED TO SHIFT FROM 2ND TO 3RD. NOTICED OD/OFF LIGHT FLASHING. CHECK ENGINE LIGHT CAME ON. I HAVE BEEN QUOTED NEW TRANNY FOR 3,814.18, REAR BRAKES, REAR END NOISE, EGR SYSTEM CODE A 5,000.00 REPAIR AND THE SUV IS ONLY WORTH 7 GRAND. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10231199June 16, 2008
LATCHES/LOCKS/LINKAGES, INTERIOR LIGHTING
DOOR AJAR LIGHT COMES ON. RECYCLED ENGINE CHECKED ALL DOORS AND AGAIN LIGHT COMES ON. OR WHILE DRIVING, THE DOORS AUTOMATICALLY UNLOCK. THE ALARM SOUNDS FOR NO REASON SOMETIMES. SOMETIMES THE INTERIOR LIGHTS COMES ON AND STAYS ON USUALLY WHEN I HAVE TROUBLE WITH THE DOOR AJAR ISSUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10230807June 12, 2008
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, SUSPENSION, POWER TRAIN:AUTOMATIC TRANSMISSION
2002 FORD EXPLORER- A NIGHTMARE OF PROBLEMS THAT KEEP GETTING WORSE. IT HAS 56K MILES ON IT AND I AM ABOUT TO REPLACE THE TRANSMISSION. FUEL PUMP , 2 REAR SPRINGS, 2 WHEEL BEARINGS AND THE DRIVERS SIDE WINDOW MOTOR HAVE ALREADY BEEN REPLACED. NEITHER OF THE 2 REAR WINDOWS ROLL DOWN AND THE BACK HATCH LIFT REPLACE ON RECALL IS BROKEN YET AGAIN. THIS IS THE BIGGEST HUNK OF JUNK ON 4 WHEELS. FORD NEEDS TO DO SOMETHING. THANK GOD I DIDN'T BUY IT NEW BECAUSE THAT REALLY WOULD HAVE BEEN A RIP OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10230839June 12, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
DRIVING WHEN THE OVER DRIVE LIGHT STARTED FLASHING. THE CAR WOULDN'T GO INTO 3RD GEAR, CAUSING THE CAR TO REV REAL HIGH AND SLOW DOWN. TOTAL REPAIR FOR A REBUILT TRANSMISSION $2,500.00. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10230553June 11, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
INDICATOR LIGHTS FLASHING ON AND OFF ,TRANSMISSION RATTLING NOISE AND FAILURE AT 99,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10230770June 11, 2008
SUSPENSION
ALL FOUR WHEEL BEARINGS NEEDED REPLACED ON MY 02' FORD EXPLORER PREMATURELY IN MY OPINION AND THIS SEEMS TO BE A COMMON COMPLAINT ON INTERNET CHAT ROOMS AND WEB SITES. THE REAR WHEEL BEARINGS CAN BE DANGEROUS WHEN THEY FAIL DUE TO THE TIRE WOBBLING ON THE AXLE WITHOUT WARNING. THESE REPAIRS ARE EXTREMELY EXPENSIVE ALSO AND HARD TO DO FOR THE AVERAGE PERSON IF THEY WANT TO SAVE MONEY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10230509June 10, 2008
POWER TRAIN:DRIVELINE, EQUIPMENT:MECHANICAL
WHEEL BEARINGS AND REAR DIFFERENTIAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10230516June 10, 2008
AIR BAGS:SIDE/WINDOW
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE DRIVING 20 MPH, THE SIDE AIR BAGS SUDDENLY DEPLOYED. THE VEHICLE WAS TAKEN TO THE DEALER FOR REPAIR. THE CONTACT FEELS THAT THE FORD MANUFACTURER SHOULD REPLACE THE AIR BAGS FOR FREE DUE TO THE FAILURE BEING TECHNICAL IN NATURE. THE CURRENT MILEAGE WAS 80,544 AND FAILURE MILEAGE WAS 80,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10230535June 10, 2008
STRUCTURE:BODY
LAST SUMMER 2007, I NOTICED A CRACK IN THE PLASTIC PANEL BENEATH THE REAR WINDOW IN MY FORD EXPLORER. I TOOK IT INTO A BODY SHOP TO ASK HOW THIS COULD HAVE HAPPENED AND THEY TOLD ME THAT THEY HAD SEEN SEVERAL FORD EXPLORERS WITH THE SAME DEFECT AND THAT THE PART HAD BEEN RECALLED BY THE MANUFACTURER. I LOOKED UP ONLINE THE RECALL AND SAW THAT IT WAS FOR THE SAME YEAR, MAKE, AND MODEL OF MY EXPLORER SO I TOOK IT TO THE DEALERSHIP AND THEY RAN THE VIN NUMBER AND SAID THAT MY PARTICULAR CAR WASN'T A PART OF THE RECALL EVEN THOUGH IT IS THE SAME EXACT PART AND CAR. I THEN CALLED THE FORD NATIONAL CUSTOMER SERVICE LINE AND FILED A COMPLAINT AND THEY DID NOTHING ABOUT IT. I WAS TOLD BY 2 AUTOSHOPS THAT IF I DON'T GET THE PART REPLACED IT COULD CRACK COMPLETELY AND THE WINDOW CAN FALL OUT OF THE CAR. *TR *DT*JB *DT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10230324June 9, 2008
POWER TRAIN:DRIVELINE, UNKNOWN OR OTHER, EQUIPMENT
FORD EXPLORER REAR DIFFERENTIAL - REPLACED 3 X'S OVER 6 YEARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10230359June 9, 2008
FUEL SYSTEM, GASOLINE
VEHICLE ID NO. 05S28 (FORD EXPLORER TRAM SPORT 2002) FORD RECALL FUEL CURRIER. THEY STILL NOT REPLY ME IN EMAIL SO LONG ALMOST ONE YEAR AND I HAD CONTACT THEM THREE TIMES AND THEY SAID THEY DON'T HAVE PARTS. I DON'T KNOW WHO WILL AUTHORIZE TO FIX MY TRUCK AS SOON AS POSSIBLE. I AM HEARING IMPAIRED AND I HAVE HARD TO CONTACT THEM. I GIVE YOU INFORMATION NAME OF DEALER AND LOCATION AS FOLLOW: SAM PACK'S FIVE STAR FORD JONATHAN PANKREZ HIS EMAIL IS [email protected] PLEASE CONTACT ME MY EMAIL [email protected] THANKS, DAVID *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10230248June 8, 2008
STEERING:COLUMN
MY STEERING COLUMN SHIFTER BROKE WHILE TRYING TO PUT THE VEHICLE IN PARK. IT WAS STUCK IN REVERSE SO I HAD TO TAKE THE COLUMN APART AND FIGURE HOW TO CHANGE GEARS AND GET MY KEYS OUT. FOUND OUT THIS HAS HAPPENED TO NUMEROUS PEOPLE WITH THIS STEERING COLUMN/GEAR SHIFT. WHY MAKE TWO THINGS THAT HAVE NOTHING TO DO WITH EACH OTHER BE TOGETHER ON THE SAME HARDWARE IS BEYOND ME. THIS PART SHOULD'VE BEEN BOLTED ON SO IT CAN BE REPLACED EASILY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10230076June 5, 2008
SUSPENSION
WELL, THE WIFE BOUGHT THIS PRE OWNED 2002 FORD EXPLORER. 10 MONTHS AGO. WE STARTED GETTING ROAD NOISE AFTER AN OIL CHANGE AND TIRE ROTATION. I THOUGHT THE NOISE WAS COMING FROM THE REAR TIRES BEING CUPPED, AND PLACED ON THE FRONT. WE LET THAT GO, I THEN TOLD THE WIFE TO GO GET NEW TIRES. THEY TELL HERE AFTERWARDS, THAT BOTH REAR COIL SPRINGS ARE BROKEN, AND WOULD BE $660.00 DOLLARS TO FIX. SO I TOLD HER, TO JUST BRING THE EXPLORER TO ME, ILL FIX IT. SO AFTER A DAY OF WEB SEARCHES I FIND THIS IS A COMMON PROBLEM FOR THIS MAKE AND MODEL, JUST LIKE THE MAN AT TIREMAN SAID. AND THESE COIL SPRINGS ARE OF COURSE MADE IN CHINA. THIS COULD BE VERY DANGEROUS, I ALWAYS FELT THE REAR END SWAY WHEN GOING OVER SPEED BUMPS AT 10 MPH. AND NEVER KNEW THE SPRINGS WERE BROKEN FOR ALMOST A YEAR. AND NOBODY ELSE I READ ABOUT ONLINE KNEW, UNTIL A MECHANIC TOLD THEM AFTER OTHER REPAIRS WERE BEING DONE. I JUST HOPE THIS DOESN'T COST SOMEONE THEIR LIFE CHANGING LANES ONE THE EXPRESSWAY, GOING 65 MPH FROM THE REAR END GETTING SLOPPY AND ROLLING OVER. ALL BECAUSE FORD PUT CHEAP REAR COIL SPRING ON THEIR EXPLORERS. IF U SEARCH FORD COIL SPRINGS, IT LOOKS LIKE ALL THEIR MAKES AND MODELS HAVE THIS MAJOR PROBLEM. THIS COULD BE FIRESTONE TIRES ALL OVER AGAIN FOR FORD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10229877June 4, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
MY WIFE AND I OWN A 2002 FORD EXPLORER XLT. THE VEHICLE O/D LIGHTS STARTED BLINKING AND THE CHECK ENGINE LIGHT AS WELL. THE SUV THEN JUST QUIT. TOOK THE VEHICLE TO A MECHANIC AND IT HAS BEEN DIAGNOSED WITH COMPLETE TRANSMISSION FAILURE. AFTER READING MANY OTHER WEB SITES THIS APPEARS TO BE A VERY COMMON PROBLEM WITH THIS PARTICULAR VEHICLE AND MODEL YEAR. FORD IS AWARE OF THE PROBLEM, EVEN GOING SO FAR AS ISSUING A TECHNICAL SERVICE BULLETIN ABOUT IT. IF IT HAS BECOME STANDARD PRACTICE FOR THESE TRANSMISSIONS TO FAIL THEN FORD NEEDS TO BE HELD ACCOUNTABLE FOR THE COST OF THE REPAIRS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Explorer