Ford Explorer Complaints (2003)

1,274 consumer complaints on file.

#10622522August 15, 2014
ENGINE, STEERING
MY VEHICLE SUDDENLY WITHOUT WARNING WILL STALL AND I LOSE ALL POWER. NO POWER STEERING. I AM ABLE TO PUT THE VEHICLE IN NEUTRAL AND CAN TURN THE VEHICLE BACK ON. THE MECHANIC CAN NOT FIND ANY CODES ETC ON WHY THIS IS HAPPENING. APPARENTLY THIS IS A COMMON THING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10622010August 13, 2014
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
TL* THE CONTACT OWNS A 2003 FORD EXPLORER SPORT. THE CONTACT STATED THAT THE HATCHBACK HINGES FRACTURED AND DETACHED FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 04V442000 (STRUCTURE); HOWEVER, THE VIN WAS NOT INCLUDED IN THE RECALL. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621527August 11, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2003 FORD EXPLORER SPORT TRAC. WHILE DRIVING ON AN INCLINE, THE TRANSMISSION SLIPPED AND THE ENGINE RPMS INCREASED ABNORMALLY. THE VEHICLE STALLED AND THE OVERDRIVE WARNING INDICATOR ILLUMINATED. THE FAILURE OCCURRED APPROXIMATELY TEN TIMES AND AT VARIOUS SPEEDS. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 200,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10620647August 7, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2003 FORD EXPLORER. WHILE DRIVING 30 MPH, THE VEHICLE JERKED AND QUICKLY SHIFTED INTO SECOND GEAR. THE CHECK ENGINE INDICATOR WAS ILLUMINATED AND THE OVERDRIVE WARNING INDICATOR WAS FLASHING. THE REPAIR SHOP STATED THAT THE TRANSMISSION NEEDED TO BE OVERHAULED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 163,300. UPDATED 9/12/14*CN UPDATED 09/23/14
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618759August 4, 2014
VISIBILITY/WIPER, ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
TL* THE CONTACT OWNS A 2003 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 40 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS NOT ABLE TO RESTART. THE VEHICLE WAS TOWED TO THE CONTACT'S HOME. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE WINDSHIELD WIPERS WERE PUSHING WATER INTO THE FUSE BOX WHEN IT RAINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618178August 1, 2014
STRUCTURE:BODY:HATCHBACK/LIFTGATE, VISIBILITY:GLASS, SIDE/REAR
TL* THE CONTACT OWNS A 2003 FORD EXPLORER SPORT. THE CONTACT STATED THAT THE LIFT GATE GLASS DETACHED FROM THE VEHICLE. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 04V442000 (STRUCTURE) DUE TO THE VEHICLE BEING A TWO DOOR AND NOT A FOUR DOOR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617168July 29, 2014
STRUCTURE:BODY:HATCHBACK/LIFTGATE
CRACK IN REAR LIFTGATE BODY PANEL. MAY FAIL DURING OPENING/CLOSING AND CAUSE INJURY. THIS IS A KNOWN PROBLEM WITH 2002-2005 EXPLORERS. FORD KNEW ABOUT THE PROBLEM AND COVERED IT UP. THERE IS A CLASS ACTION LAWSUIT IN PROGRESS. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616754July 28, 2014
POWER TRAIN, SUSPENSION, SERVICE BRAKES
I HAVE HAD THREE INCIDENTS WITH MY 2003 FORD EXPLORER. THE FIRST INCIDENT INVOLVED THE SUSPENSION ( SWAY BARS SNAPPED, TIRES HAD TO BE REPAIRED). SECOND INCIDENT WAS THE TRANSFER CASE AND A WIGGLING DRIVE SHAFT ALONG WITH REAR WHEEL BEARINGS ( PARTS DEEMED DEFECTIVE BY MECHANICS) , AND EMERGENCY BRAKES THAT SNAPPED OFF IN MY MECHANICS HANDS BECAUSE THEY WERE RUSTY. NOW IT IS TRANSMISSION WORK FOR A POSSIBLE FAULTY SENSOR. FORD NEEDS TO RECALLS BEFORE SOMEONE IS KILLED DUE TO CATASROPHIC EQUIPMENT FAILURE! IVE CALLED THEM EVERY TIME AND THEY ARE AWARE OF THE ISSUES BUT REFUSE TO DO ANYTHING OTHER THEN DOCUMENT THEM AND SAY HAVE A NICE DAY! *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616288July 25, 2014
ENGINE
THE CAR WAS IDLING ROUGH AND THE "SERVICE ENGINE" LIGHT KEPT COMING ON, EVEN AFTER I HAD THE AUTO REPAIR SHOP (PEP BOYS) CHECK AND FIX THINGS. THEY ADVISED ME TO GO TO THE FORD DEALER, AND SAID IT MAY BE THE TIMING CHAIN. FUTURE FORD RAN DIAGNOSTIC, SAID IT MAY BE TIMING CHAIN BUT HAVE TO OPEN ENGINE TO VERIFY. ESTIMATE FOR REPAIRS $1500 TO OPEN ENGINE AND $2500 TO FIX). DID NOT HAVE WORK DONE YET. THE ENGINE HAS A LOUD RATTLING SOUND THAT STARTED SUDDENLY AND HAS GOTTEN WORSE, AND INCREASES UPON ACCELERATION. THERE IS AN OILY SMELL. AT STOP LIGHT WHEN IDLING, THE IDLE IS SLOW AND A LOUD KNOCKING SOUND - IDLE SOUNDS LIKE CAR IS ABOUT TO SHUT OFF. THE NORMAL IDLE SOUND FOR THE CAR IS SMOOTH AND LIKE A SOFT HUM. CALLED FORD TO SEE IF THERE IS A RECALL FOR THIS PROBLEM, AS THERE ARE MANY COMPLAINTS SIMILAR TO MINE THAT ARE LISTED ON THE FORD WEBSITE ABOUT SEVERAL YEARS OF THE FORD EXPLORER. MILEAGE NOW IS 150,000 MILES. FORD SAID THERE IS NO RECALL, BUT KEEP RECEIPTS FOR WORK DONE IN CASE OF ONE IN THE FUTURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615191July 21, 2014
ELECTRICAL SYSTEM
I WAS DRIVING ON A CURVE AND THE ENGINE SHUT OFF , I WAS ABLE TO STOP ,AND TURN THE CAR ON AGAIN, THAT WAS THE THIRD TIME THAT HAPPENED , THE OTHER TWO TIMES THE CAR WAS AT LOW SPEED , AROUND 30 MPH . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10614822July 20, 2014
ELECTRICAL SYSTEM
DRIVING HOME FROM VACATION WITHOUT PROBLEMS, O/D OFF LIGHT STARTED FLASHING, TRIED TO TURN IT BACK ON BUT WOULDN'T DO ANYTHING. STOPPED, TURN KEY OFF, STARTED NO LIGHT. AFTER ABOUT 150 MILES AFTER STOPPING ON TRAFFIC LIGHT O/D OFF LIGHT STARTED FLASHING AGAIN. 10 MILES LATER ENGINE SERVICE LIGHT CAME ON AND STAYED ON . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10614702July 19, 2014
POWER TRAIN, ENGINE, ELECTRICAL SYSTEM
THE TRANSMISSION LIGHT, 4'4 AND THE OD LIGHT CAME ON. IT DOES SHIFT GEAR FROM 1 TO 2 UNTIL 3000 RPM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608900July 8, 2014
POWER TRAIN
TRANSMISSION OD LIGHT FLASHING, SLAMMING INTO GEAR WHILE SHIFTING. WE HAD THE PAN DROPPED AND FOUND PIECES OF THE GEARS INSIDE... NEED A TOTAL REBUILD OR NEW TRANSMISSION. AFTER READING ALL OF THE PROBLEMS WITH THIS YEAR AND MODEL I BELIEVE FORD NEEDS TO MAKE SOME KIND OF RECALL.... *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608933July 8, 2014
UNKNOWN OR OTHER, STRUCTURE:BODY:HATCHBACK/LIFTGATE, VISIBILITY:GLASS, SIDE/REAR
WHEN CLOSING THE GLASS TAILGATE THE RIGHT HINGE THAT ATTACHES THE GLASS TO THE TAILGATE BROKE CAUSING THE GLASS TO DETACH FROM THE CAR AND FALL HITTING ME IN THE LEFT ARM UPDATED 09/16/14*LJ UPDATED 3/18/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609074July 8, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2003 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE SUDDENLY DECELERATED DOWN TO APPROXIMATELY 45 MPH AND THE OVER DRIVE WARNING SENSOR LIGHT ILLUMINATED. ALSO, THE CONTACT INDICATED THAT DURING THE INCIDENT THE VEHICLE FAILED TO SHIFT INTO GEAR. THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 156,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608458July 6, 2014
STRUCTURE:BODY, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
2 COMPLAINTS - BACK REAR HATCH PANEL UNDER REAR WINDOW HAS MULTIPLE CRACKS LIVE IN AUGUSTA GA AND VISIT FLORIDA AND THIS SEEMS TO BE A COMMON PROBLEM EVERY MAKE BODY LIKE MINE HAVE THIS CRACK AND SOME PANEL HAS EVEN FALLEN OFF. THIS HAS TO BE A MANUFACTURING PROBLEM FOR THIS LARGE AMOUNT OF SUV'S TO HAVE THE SAME PROBLEM SEE MORE WITH PROBLEMS THAN WITHOUT. ALSO RECENTLY HAD PROBLEMS WITH WINDOW INTERMITTENTLY NOT GOING DOWN AND BACK UP AFTER ICE STORM IN AUGUSTA THIS YEAR ALL FOUR WINDOWS STOPPED GOING UP AND DOWN. THIS ALSO SEEMS TO BE A COMMON PROBLEM WITH THIS MODEL AND BODY STYLE OF FORD EXPLORERS. OWNED A 1993 FORD EXPLORER EDDIE BAUER HAD APPROX. 300,000 MILES ON IT BEFORE I GOT RID OF IT AND THE MOST HAPPENED TO THIS CAR WAS THE TRANSMISSION AND REAR BRAKE LEAK WHICH WAS THE MOST EXPENSIVE PROBLEM I HAD. WISH I STILL HAD THE 1993 EXPLORER BECAUSE MY 2003 MAKES ME HESITANT ABOUT PURCHASING ANOTHER FORD EXPLORER NO MATTER HOW MUCH I LIKE THEM THIS ONE WILL MAKE TURN TO ANOTHER MAKE OF CAR. ONCE A LOYAL FORD OWNER NOT SO SURE NOW. YOU WOULD THINK THAT FORD WILL BE AS LOYAL TO US AS WE ARE OF THEM, IT IS THE LITTLE THINGS THAT MAKE YOU FRUSTRATED AND NOT WANTING TO PURCHASE ANOTHER. IF YOU CAN'T DEPEND ON THE SMALLER THINGS HOW CAN WE DEPEND ON THEM WITH THE LARGER THINGS. ONCE A LOYAL FORD OWNER. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605562June 24, 2014
STRUCTURE:BODY, STRUCTURE:BODY:HATCHBACK/LIFTGATE
TL* THE CONTACT OWNS A 2003 FORD EXPLORER. THE CONTACT STATED THAT THE LIFT GATE WINDOW BECAME DETACHED INTERMITTENTLY. THE LIFTGATE DOOR FAILED TO CLOSE PROPERLY AND IT DEVELOPED A CRACK AT THE BOTTOM. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE LIFT GATE NEEDED TO BE REPAIRED AND THE WINDOW NEEDED TO BE REPLACED. THE CONTACT WAS NOT INCLUDED IN RECALL NHTSA CAMPAIGN ID NUMBER: 04V442000 (STRUCTURE). THE VEHICLE WAS TO BE INSPECTED, DIAGNOSED AND REPAIRED BY AN AUTHORIZED DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,002.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605052June 22, 2014
ENGINE, POWER TRAIN
MY SON PURCHASED THIS EXPLORER BRAND NEW AND I BOUGHT IT FROM HIM FOUR YEARS AGO AND I LOVE THIS AS IT IS THE BEST DESIGN IN THE SUV'S, AND I CAN NOT AFFORD A NEW VEHICLE AS I AM NO YOUNG GAL ANY MORE. WE HAVE MAINTAINED IT FAITHFULLY AND HAVE HAD NO SERIOUS PROBLEMS WITH IT AND IS AT 145000. I WAS DRIVING TO WORK GOING 55 MPH AND THE O/D LIGHT COMES ON AND I PUSH THE BUTTON AND IT WOULD NOT GO OFF. I PULLED OVER AND TRIED THE BUTTON A FEW TIMES-NOTHING. I SHUT IT OFF, TURNED IT BACK ON-NO LIGHT WAS ON-PROCEEDED DOWN THE HIGHWAY AND THE LIGHT TURNS BACK ON AND IT WILL NOT SHIFT AND IS STRAINING SHIFT. I TOOK IT IN TO JIFFY LUBE TO GO AHEAD AND GET ANOTHER OIL CHANGE AND LET THEM CHECK THE TRANSMISSION FLUID AND THEY SAID THAT THEY COULD NOT ACCESS IT TO CHECK THE FLUID-THEY SUGGESTED A TRANSMISSION FLUSH AT $200-WHY CAN'T THEY ACCESS IT? WOULDN'T A DIP STICK SAVE A LOT OF TROUBLE? AS I LOOK AT ALL THE COMPLAINTS ABOUT THE TRANSMISSION TROUBLES IN THE EXPLORERS, I AM VERY SHOCKED. PLEASE CAN YOU HELP ME OUT HERE AS I CANNOT AFFORD HIGH MAINTENANCE BILLS THAT WOULD BE CHARGED THROUGH A DEALER. JUST TELL ME IF THERE IS A SIMPLE SOLUTION TO FIXING IT SO THAT MY BROTHER MAY REPAIR IT AND GET IT BACK ON THE ROAD. ONE RESPONSE IS AS SUCH: AFTER TALKING TO 2 FORD REPS TODAY, AND TURNED DOWN FLAT FOR HELP, I HAVE DECIDE ITS NOW A QUEST.... FORD STATED THEY DIDN'T HAVE ENOUGH COMPLAINTS FOR THE NHTSA TO OPEN UP AN INVESTIGATION TO POSSIBLY ORDER A RECALL...... SOOOO, FOR ALL THOSE THAT HAVE ISSUES, CALL FORD AND ALSO MAKE A COMPLAINT ON THE NHTSA SITE WWW.NHTSA.GOV OR CALL THEM AT 1-800-424-9393. MY FAMILY IS A FORD FAMILY AND WE CURRENTLY HAVE 5 FORDS IN OUR HOUSEHOLD, A MUSTANG, FORD F150, FORD FOCUS, EXPEDITION, AND THE EXPLORER THAT IS HAVING ISSUES. THIS ISN'T INCLUDING EXTENDED FAMILY. FORD IS ABOUT TO LOSE FUTURE BUSINESS.... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604664June 20, 2014
STEERING, ELECTRICAL SYSTEM, SERVICE BRAKES
MY 2003 FORD EXPLORER HAS SOME SERIOUS ELECTRICAL ISSUES. MY RIGHT FRONT PASSENGER WINDOW WILL NOT ROLL DOWN. IT GETS VERY HOT IN MY TRUCK OUT IN THE HEAT. IT STOPPED WORKING ALL OF A SUDDEN AND THE A/C IN THE CAR DOES NOT BLOW. (I DIDN'T BREAK ANY OF THESE THINGS) MY DOOR AJAR LIGHT IS ALWAYS ON THE DASH... MY DRIVER'S DOOR SENSOR WENT OUT FOR SOME REASON AND NOW MY VEHICLE THINKS THAT THE DOOR IS ALWAYS OPEN, WHICH DRAINS MY BATTERY AND MY LIGHTS WILL NOT TURN OFF AT TIMES. I HAVE TO MANUALLY TURN THEM ON/OFF. I DISLIKE DOING THAT BECAUSE I'LL FORGET SOMETIMES. MY REAR LIFT-GATE CRACKED ONE DAY TOO. I BELIEVE ITS FROM THE CHEAP PLASTIC. IT'S DANGEROUS AND MY GLASS CAN FALL OUT ANY DAY NOW. I ALSO PINCHED TWO BLOOD CLOTS IN MY HAND FROM OPENING THIS CRACKED REAR HATCH AND HAD TO SEE A DOCTOR FOR IT. PLEASE HELP ME GET THESE THINGS FIXED. THANKS IN ADVANCE. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10597724June 11, 2014
POWER TRAIN
I ATTEMPTED TO PUT THE VEHICLE IN REVERSE AND WHEN I SHIFTED TO REVERSE THE VEHICLE SLAMMED INTO REVERSE SO HARD THAT IT HIT THE VEHICLE THAT WAS PARKED BEHIND ME. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0

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