Ford Explorer Complaints (1999)

1,441 consumer complaints on file.

#10221548March 18, 2008
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 1999 FORD EXPLORER. THE CONTACT RECEIVED A RECALL NOTICE FOR THE VEHICLE SPEED CONTROL IN DECEMBER OF 2007. IN MARCH OF 2008, HE TOOK THE VEHICLE TO THE DEALER FOR REPAIR. THE MECHANIC HAD THE VEHICLE FOR APPROXIMATELY TWO HOURS BEFORE GIVING IT BACK TO THE CONTACT. TWO DAYS AFTER THE REPAIR, THE CONTACT ATTEMPTED TO ACTIVATE THE CRUISE CONTROL, BUT NOTICED THAT IT WAS NOT WORKING. HE CALLED THE DEALER AND WAS INFORMED THAT THEY DID NOT HAVE THE PART FOR THE REPAIR; THEREFORE, THEY DISCONNECTED THE CRUISE CONTROL WITHOUT NOTIFYING HIM. THERE HAD BEEN NO FAILURE TO DATE. THE RECALL NUMBER WAS UNKNOWN. THE CURRENT MILEAGE WAS 79,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220963March 12, 2008
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
I AM HAVING PROBLEMS WITH MY 1999 FORD EXPLORER DRIVERS SIDE DOOR. IT WORKED FINE UP UNTIL A FEW MONTHS AGO. IT STOPPED UNLOCKING WITH THE REMOTE THEN IT EVENTUALLY STOPPED UNLOCKING WITH THE KEY. I HAVE TO NOW REACH THROUGH MY PASSENGER DOOR TO OPEN MY DRIVERS DOOR. I AM AFRAID OF GETTING INTO AN ACCIDENT AND THE ONLY WAY TO GET RESCUED IS FOR SOMEONE TO OPEN MY DRIVERS DOOR TO GET ME OUT. IF IT IS LOCKED, AND IT NORMALLY IS BECAUSE IT LOCKS AUTOMATICALLY WHEN START TO DRIVE, NO ONE WOULD BE ABLE TO GET ME OUT. THIS IS A VERY SERIOUS PROBLEM IF THIS WERE TO HAPPEN. I HAVE LOOKED IT UP ONLINE AND HAVE FOUND THAT QUITE A FEW PEOPLE HAVE HAD THE SAME PROBLEM. TO MAKE THINGS WORSE MY BACK DOOR HAS DONE THE SAME THING EXCEPT I CAN NOT GET IT TO OPEN AT ALL. I HAVE TWO VERY YOUNG KIDS AND I WOULD HATE FOR THEM TO GET TRAPPED INSIDE. I CAN'T OPEN IT FROM THE INSIDE BECAUSE THE CHILD SAFETY LOCK IS ON. ANOTHER SAFETY ISSUE I AM HAVING IS BEING SCARED THAT I WILL BE ON THE PASSENGERS SIDE WHEN UNLOCKING THE DRIVERS SIDE AND MAYBE HAVING SOMEONE ELSE GET INTO THE CAR BEFORE I CAN GET IN AND LEAVE. I HAVE PURCHASED THE PART TO GET IT FIXED BUT I CAN'T AFFORD TO PAY THE DEALERSHIP TO FIX IT FOR ME. IT HAS YET TO GET FIXED BUT I DO PLAN ON GETTING IT DONE SOON. PLEASE HELP WITH THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10221658March 10, 2008
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 1999 FORD EXPLORER. THE VEHICLE SPEED CONTROL SWITCH WAS DISCONNECTED. THE CONTACT WAS INFORMED THAT THE VEHICLE WOULD BE REPAIRED IN NOVEMBER OF 2007 OR MARCH OF 2008. THE DEALER RECENTLY STATED THAT THEY DO NOT HAVE ANY IDEA AS TO WHEN THE PARTS WILL BE AVAILABLE REGARDING THE VEHICLE SPEED CONTROL RECALL. THE CONTACT STATED THAT THERE IS ONLY ONE DEALER IN HER AREA AND SHE NEEDS THE SPEED CONTROL TO DRIVE ON THE INTERSTATE. THERE HAD BEEN NO FAILURE TO DATE. THE FUEL SYSTEM AND RECALL NUMBER WERE UNKNOWN. THE CURRENT MILEAGE WAS 120,366. UPDATED 04-07-08 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220685March 10, 2008
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 1999 FORD EXPLORER. THE CONTACT RECEIVED A RECALL NOTICE FOR THE VEHICLE SPEED CONTROL IN AUGUST OF 2007. THE PARTS FOR THE RECALL REPAIR ARE UNAVAILABLE. HE HAS NOT HAD THE CRUISE CONTROL DISCONNECTED AND WILL HOLD FORD RESPONSIBLE IF THE VEHICLE CATCHES FIRE. THERE HAD BEEN NO FAILURE TO DATE. THE RECALL NUMBER WAS UNKNOWN. THE CURRENT MILEAGE WAS 137,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220164March 5, 2008
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 1999 FORD EXPLORER. THE CONTACT RECEIVED A SAFETY RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 07V336000 (VEHICLE SPEED CONTROL) IN SEPTEMBER OF 2007. SHE CALLED FORD ON MARCH 5, 2008 AND WAS INFORMED THAT THE PART WOULD BE UNAVAILABLE UNTIL JUNE OF 2008. THERE HAD BEEN NO FAILURE TO DATE. THE PURCHASE DATE WAS UNKNOWN. THE CURRENT MILEAGE WAS 178,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10219532February 28, 2008
VEHICLE SPEED CONTROL
1999 FORD EXPLORER WITH RECALL FOR THE SPEED CONTROL. CONSUMER STATED THAT THE DEALER DISCONNECTED THE SPEED CONTROL BUT DID NOT REPAIR THE PROBLEM. HE STATES THAT THE DEALER IS STILL TRYING TO GET THE PARTS TO REPAIR THIS PROBLEM. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10219380February 28, 2008
VEHICLE SPEED CONTROL:CRUISE CONTROL
TL*THE CONTACT OWNS A 1999 FORD EXPLORER. THE CONTACT RECEIVED A RECALL NOTICE FOR THE VEHICLE SPEED CONTROL: CRUISE CONTROL IN NOVEMBER OF 2007. THE DEALER DID NOT HAVE THE PARTS AVAILABLE; HOWEVER, THEY DISCONNECTED THE CRUISE CONTROL. AS OF FEBRUARY 28, 2008, THE PARTS ARE STILL UNAVAILABLE. THE CONTACT STATED THAT IT IS A GREAT INCONVENIENCE FOR THE CRUISE CONTROL NOT TO WORK AND THAT FORD SHOULD HAVE THE PARTS BY NOW. THERE HAD BEEN NO FAILURE TO DATE. THE RECALL NUMBER WAS UNKNOWN. THE CURRENT MILEAGE WAS 135,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10219080February 25, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION FAILURE, TWICE. FIRST @ 90,000 MILES, SECOND @ 115,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10218620February 20, 2008
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 1999 FORD EXPLORER. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 07V336000 (VEHICLE SPEED CONTROL). THE PART WAS UNAVAILABLE. THERE HAD BEEN NO FAILURE TO DATE. THE CURRENT MILEAGE WAS 138,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10218484February 19, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
1999 FORD EXPLORER TRANSMISSION O/D LIGHT FLASHING. TRANSMISSION HAS NOT FAILED YET, BUT IT WON'T BE LONG. I AM WRITING TO ADD MY VOICE TO THE TEN'S OF THOUSANDS OF UNHAPPY FORD CUSTOMERS WHO HAVE HAD THE SAME PROBLEM FOR A DECADE OF FORD TRANSMISSIONS THAT NO ONE SEEMS TO WANT TO HEAR ABOUT OR HELP US WITH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217936February 13, 2008
VEHICLE SPEED CONTROL:CRUISE CONTROL
FAILURE TO PERFORM RECALL 05S28 (FUSE HARNESS FOR SPEED CONTROL FIRE PREVENTION) AS PER ORIGINAL RECALL LETTER TO CUSTOMERS. DEALER CLAIMS LACKS OF PARTS. ORIGINAL PART AVAILABILITY WAS TO BE NOV2007, THEN JAN2008, NOT IT IS MAY2008. FORD MOTOR HAS REQUESTED CUSTOMERS TO DISABLE CRUISE CONTROLS ON AFFECTED VEHICLE, BUT IT IS NOT MOVING PROMPTLY TO PROVIDE A SOLUTION. THIS RAISES QUESTION AS TO WHETHER OR NOT FORD MOTOR IS TRYING TO SAVE RECALL COST DUE TO ATTRITION OF AFFECTED VEHICLE OR TO CUSTOMERS GIVING UP ON THE PROCESS. THIS RECALL CAMPAIGN DOES NOT COMPLY WITH THE INTEND OF THE RECALL AGREEMENT SINCE NO COMPLETION TIME IS BEING ADHERED TO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217958February 13, 2008
VEHICLE SPEED CONTROL:CRUISE CONTROL
I RECEIVED A RECALL LETTER FROM FORD MOTOR COMPANY IN JULY 2007 FOR A DEFECT IN THE CRUISE CONTROL OF MY 1999 FORD EXPLORER. PER THE RECALL INSTRUCTIONS I TOOK THE VEHICLE TO THE LOCAL FORD DEALER, JONES WEST FORD IN RENO, NV. RATHER THAN FIX THE DEFECT, JONES WEST FORD DISCONNECTED THE RECALL AND SAID THEY WOULD CALL ME WHEN THE PARTS CAME IN. OVER THE NEXT SEVEN MONTHS, AND DESPITE FIVE CALLS, TWO VISITS TO THE DEALER AND TWO CALLS TO THE FORD CORPORATE CUSTOMER SERVICE, FORD HAS REFUSED TO CORRECT THE DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216712February 1, 2008
EQUIPMENT, VEHICLE SPEED CONTROL
I RECEIVED A RECALL FROM FORD IN AUG. "07 TO REPLACE THE WIRING IN MY CRUISE CONTROL. I TOOK MY VEHICLE IN SEPT. '07. THEY DISCONNECTED MY CRUISE CONTROL AND STATED THEY DO NOT HAVE THE PART (05S28) TO REPAIR IT. I HAVE BEEN WITHOUT MY CRUISE CONTROL FOR 5 MONTHS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216605January 31, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION FAILURE 1999 FORD EXPLORER 1. TRANSMISSION STARTED SLIPPING, AFTER A TRANSMISSION FLUSH AT THE VALVOLINE OIL CHANGE COMPANY. MILEAGE ON VEHICLE APPROX 75000 MILES WHEN SERVICE WAS COMPLETED. 2. CATASTROPHIC FAILURE OF TRANSMISSION, RESULTING IN COMPLETE TRANSMISSION REBUILD AT COST OF $3000.00. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216301January 28, 2008
EXTERIOR LIGHTING:HEADLIGHTS
TL*THE CONTACT OWNS A 1999 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 60 MPH AT NIGHT, THE HEADLIGHTS FAILED FOR TEN SECONDS BEFORE RETURNING TO NORMAL. THE CONTACT NOTIFIED THE DEALER, BUT THEY COULD NOT DUPLICATE THE FAILURE. THE FAILURE AND CURRENT MILEAGES WERE 110,493. UPDATED 02-25-08 *BF UPDATED *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215829January 23, 2008
VISIBILITY:WINDSHIELD WIPER/WASHER:SWITCH/WIRING
THE WINDSHIELD WIPERS WILL START ON THEIR OWN. WHEN IT HAPPENS, THEY WILL CONTINUE INTERMITTENTLY UNTIL I TURN THE WIPERS ON HIGH THEN TURN THEM BACK OFF. IT IS EXTREMELY INTERMITTENT, SOMETIMES GOING MONTHS BEFORE IT WILL DO IT. HAS BEEN DOING THIS FOR ABOUT A YEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10214588January 12, 2008
TIRES:TREAD/BELT, TIRES
MY 4DR 1999 EXPLORER ROLLED OVER ONE TIME DUE TO A POSSIBLE DEFECTIVE GOODYEAR WRANGLER P235/75R 15 ON RIGHT REAR WHEN IT LOST TIRE PRESSURE WHEN I MADE A LEFT HAND TURN ON A DIRT ROAD CAUSING MINOR INJURIES AND TOTALED IT. I WAS CHARGED WITH ENDANGERING THE WELFARE OF A CHILD WHICH IS MY THREE YR OLD NEPHEW BECAUSE THIS TIRE CAUSED ME TO ROLL MY TRUCK - IT WAS A ACCIDENT BY DUNKLIN COUNTY IN KENNETT, MO. *TR
Crash:
Yes
Fire:
No
Injuries:
4
Deaths:
0
#10213904January 3, 2008
VEHICLE SPEED CONTROL, ENGINE AND ENGINE COOLING, POWER TRAIN:AUTOMATIC TRANSMISSION
1999 FORD EXPLORER CAUGHT FIRE. CONSUMER STATES THAT HIS VEHICLE WAS IN THE SHOP FOR ABOUT 5 TO 6 WEEKS GETTING A NEW ENGINE TRANSMISSION AND RADIATOR, AND RECALL REPAIR DONE. THE VEHICLE CAUGHT FIRE A MONTH AFTER THE REPAIRS WERE MADE. *KB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10213073December 28, 2007
ELECTRICAL SYSTEM
UPON STARTING THE CAR, THE LEFT TURN SIGNAL REMAINED LIT SOLID ON INSTRUMENT CLUSTER AND SMOKE POURED FROM THE STEERING COLUMN. SMOKE CONTINUED AFTER KEY WAS REMOVED IN "OFF" POSITION. WAS CONCERNED THAT FIRE WOULD START. DISCONNECTED BATTERY CABLE AND TOWED TRUCK TO DEALERSHIP. DEALER INSPECTED AND REPLACED MULTIFUNCTION SWITCH AND WIRING HARNESS. DEALER SAID HARNESS CONNECTOR WAS CRACKED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10212351December 19, 2007
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 1999 FORD EXPLORER. THE SPEED CONTROL SWITCH WAS DISCONNECTED IN SEPTEMBER OF 2007 UNDER RECALL NUMBER 05S28. THE DEALER STATED THAT THE PART WAS UNAVAILABLE AND DID NOT HAVE A SPECIFIC DATE FOR WHEN IT WOULD ARRIVE. THE MANUFACTURER STATED THAT THEY DID NOT HAVE A RELEASE DATE. THE CONTACT FEELS THAT THIS HAS SURPASSED A REASONABLE TIME FOR THE REPAIR. THE POWERTRAIN WAS UNKNOWN. THE CURRENT MILEAGE WAS 72,000 AND FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Explorer