Ford Explorer Complaints (2002)

3,572 consumer complaints on file.

#10237454August 8, 2008
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, ELECTRICAL SYSTEM, STRUCTURE:BODY, POWER TRAIN:AUTOMATIC TRANSMISSION
PURCHASED A 2002 FORD EXP EDDIE BAUER ED USED WITH 35,000 MILES. TRANSMISSION HAD TO BE REPAIRED WITHIN 3 WEEKS DUE TO 4WD MALFUNCTION COVERED BY WARRANTY. PASSENGER SIDE WINDOW MOTOR ASSEMBLY HAS BEEN REPLACED ONCE, AND WINDOW REGULATOR HAS BEEN REPLACED ONCE, AND IS IN NEED OF A SECOND REPLACEMENT. TOOK TO LOCAL DEALERSHIP AND WAS TOLD WINDOW WAS NOT MEANT TO BE LOWERED HALFWAY. THE REAR HATCH HAS ALSO CRACKED COMPLETELY DOWN FROM WINDOW TO LOWER PANEL. DEALERSHIP WILL NOT ACKNOWLEDGE ISSUES WITH THIS OCCURRING, BUT UPON FURTHER RESEARCH HAVE FOUND THIS TO BE A COMMON PROBLEM WITH THIS VEHICLE MAKE AND MODEL. OVERDRIVE LIGHT BLINKS CONTINUOUSLY AND DEALERSHIP REPORTS IT TO BE A MALFUNCTIONING ELECTRICAL SWITCH REPAIR COST AT AROUND $400. HAVE CONTINUED TO DRIVE VEHICLE, BUT WILL NO LONGER DRIVE VEHICLE AFTER DISCOVERING THAT THIS IS A PRECURSOR TO TRANSMISSION FAILURE. MAY POSSIBLY TRADE-IN THIS VEHICLE AND LOSE MONETARY VALUE FOR PRIVATE SALE. WILL NOT BE RESPONSIBLE FOR SELLING THIS VEHICLE TO A PRIVATE PARTY AND RISK INJURY TO NEXT OWNER. SHAME ON FORD FOR NOT TAKING CARE OF THEIR CUSTOMERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10237286August 6, 2008
POWER TRAIN
REAR DIFFERENTIAL DOES NOT ALLOW SPEED DIFFERENCES BETWEEN WHEELS. CAR TURNS LIKE IT HAS A LOCKED OR FIXED AXLE. CAUSES A SHUDDER WHEN TURNING. COULD RESULTS IN CONTROL PROBLEMS WITH THE VEHICLE DURING SUDDEN MANEUVERS. ISSUE IS DUE TO FAULTY CLUTCH PACK IN THE FORD FACTORY DIFFERENTIAL OR INCORRECT DIFFERENTIAL FLUID SPECIFICATION FROM FACTORY. NOT REALLY SURE WHICH. SOLUTION WAS TO REPLACE THE CLUTCH PACK. FORD HAS ALSO SPECIFIED A DIFFERENT DIFFERENTIAL FLUID FROM THE FACTORY INSTALLED FLUID IN ONE OF THEIR TECHNICAL SERVICE BULLETINS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10237180August 6, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
O/D LIGHT CAME ON AND THE TRANSMISSION STARTED TO SLIP I HAVE BEEN TOLD THAT FORD KNOWS ABOUT THIS BUT IS NOT DOING ANYTHING ABOUT IT. I UNDERSTAND THAT OVER 60 OTHER PEOPLE HAVE HAD THIS HAPPEN TO THEM . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10237024August 5, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. TWO WEEKS AFTER PURCHASING THE VEHICLE, THE CONTACT HAD TO TAKE THE VEHICLE BACK TO HAVE THE REAR END REPLACED FOR FREE. SHE ASKED THE DEALER TO CHECK THE TRANSMISSION AND THEY INFORMED HER THAT IT WAS FINE. WHILE DRIVING AT AN UNKNOWN SPEED, THE OVERDRIVE LIGHT FLASHES INTERMITTENTLY AND THE CHECK ENGINE LIGHT ILLUMINATES. THE VEHICLE STALLS AND LOSES POWER BEFORE 30 MPH, BUT AFTERWARDS THE VEHICLE FUNCTIONS PROPERLY. THE CONTACT NOTIFIED THE DEALER ABOUT THE FAILURE AND HAD THE VEHICLE TOWED TO A TRANSMISSION SHOP FOR REPAIR. THE CONTACT WAS INFORMED THAT THE THIRD GEAR BAND IN THE TRANSMISSION FAILED; THEREFORE, A NEW TRANSMISSION WAS NEEDED. THE VEHICLE HAS NOT YET BEEN REPAIRED. THE FAILURE MILEAGE WAS 58,000 AND CURRENT MILEAGE WAS 63,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10236948August 4, 2008
POWER TRAIN
2002 FORD EXPLORER XLT, 79,409 MILES, PLACING CAR INTO PARK FROM DRIVE AND THE GEAR SHIFT BREAKS OFF IN MY HAND. THE TRANSMISSION IS NOW BETWEEN REVERSE AND PARK WITH NO WAY OF ME BEING ABLE TO TURN THE CAR OFF. I USED THE EMERGENCY BREAK SO THAT IT WOULD NOT ROLL OUT OF THE PARKING SPOT (BECAUSE OF COURSE I WAS ON AN INCLINE) AND THE CAR RAN FOR ONE HOUR AND TWENTY MINUTES BEFORE IT GOT TO THE DEALER AND THEY WERE ABLE TO TURN IT OFF. IT IS COSTING $1000.00 TO FIX. I FOUND OUT THAT I AM NOT THE ONLY ONE THAT THIS HAS HAPPENED TO. NOT FROM MY DEALER WHO SAID THEY HAVE SEEN NOTHING LIKE THIS BUT FROM CARCOMPLAINTS.COM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10236771August 3, 2008
POWER TRAIN
I HAVE A 2002 FORD EXPLORER WITH 103,000 MILES ON IT. THE REAR END OF THE SUV HAS STARTED MAKING A HUMMING NOISE. I TOOK IT TO MY MECHANIC AND THEY SAID THE ENTIRE REAR DIFFERENTIAL AND WHEEL BEARINGS WILL NEED TO BE REPLACED. AFTER SOME RESEARCH I HAVE DISCOVERED MANY MANY 2002 FORD EXPLORER OWNERS HAVE THE SAME PROBLEM. THIS PROBLEM WILL COST OVER $1000 TO FIX. IF IT IS NOT FIXED IT IS AN ISSUE THAT WILL SERIOUSLY PUT MY FAMILY IN DANGER WHEN RIDING IN THIS CAR. THIS PROBLEM NEEDS TO BE MADE A RECALL. PLEASE ADVISE ME WHAT TO DO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10236589August 1, 2008
POWER TRAIN:DRIVELINE, SUSPENSION
I'M READING MANY, MANY, MANY AND MULTIPLE COMPLAINTS ABOUT THE SAME THINGS FOR THE 2002 FORD EXPLORER. MAINLY THE WHEEL BEARINGS GOING WHICH CAN CAUSE THE WHEELS TO FALL OFF WITH THE POTENTIAL FOR SEVERE INJURY OR DEATH AND THE REAR DIFFERENTIAL GOING OUT. FORD NEEDS TO RECALL THESE VEHICLES AND FIX THIS MATTER! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10236562July 31, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION FAILURE IN 2002 FORD EXPLORER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10236565July 31, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE A 2002 FORD EXPLORER THAT I HAVE TAKEN BACK TO THE DEALERSHIP AROUND 4 TIMES REGARDING THE TRANSMISSION. EACH TIME THEY TELL ME THEY FIXED IT AND A FEW WEEKS OR MONTHS LATER IT IS HAVING PROBLEMS AGAIN. IT SHIFTS ROUGH AND SOMETIMES FEELS LIKE IT IS SLIPPING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10236583July 31, 2008
POWER TRAIN
DIFFERENTIAL ON MY 2002 FORD EXPLORER XLT HAS BEEN REBUILT TWICE UNDER WARRANTY,AND NEEDS RECALLED AGAIN. THIRD INCIDENT HAPPENED TWO DAYS AFTER EXTENDED WARRANTY EXPIRED. FORD SAYS TOUGH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10236219July 29, 2008
SUSPENSION:REAR
JUST FOUND OUT REAR COIL SPRINGS ARE BOTH BROKE. WITH SIMPLE SEARCH ON WEB, FOUND NUMEROUS OTHER OWNERS OF 2002 FORD EXPLORERS HAVE SAME ISSUE. THIS IS A FACTORY DEFECT, I SHOULDN'T HAVE TO PAY FOR IT. PLUS, ITS UNSAFE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10236309July 29, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING MY 02 FORD EXPLORER XLT I NOTICED THE O/D LIGHT WOULD COME ON AND IT WOULD BE HARD TO SHIFT. THE WAS A RATTLING NOISE COMING FROM TRANSFER CASE WHICH HAD A BROWNISH FLUID LEAKING FROM IT. WENT TO DEALER AND WAS TOLD THE TRANSMISSION HAD TO BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10235972July 28, 2008
SUSPENSION:REAR
1. ROARING NOISE IN REAR END 2. LEFT AND RIGHT REAR BEARINGS SHOT 3. REPLACE LEFT AND RIGHT BEARINGS AND HUBS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10236122July 28, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
A 2002 FORD EXPLORER, IN WHICH I HAVE FOLLOWED ALL THE MAINENTANCE SCHEDULES, NEEDS A NEW TRANSMISSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10236128July 28, 2008
STEERING
THE STEERING WHEEL LEVER BROKE OFF MY FORD EXPLORER 2002. THIS OCCURS OFTEN ON FORD EXPLORERS BECAUSE IT IS MADE OF ALUMINUM. THE REPAIR IS TO CHANGE THE WHOLE STEERING COLUMN AND THAT COSTS BETWEEN $800-1300 DOLLARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10235937July 27, 2008
SUSPENSION:REAR
BOTH REAR SPRINGS ARE BROKEN AT THE TOP. ALSO, DRIVER REAR TIRE BLEW OUT ON INSIDE SIDEWALL WITH ABOUT 50% TREAD LEFT (SUSPECT BROKEN SPRING GOUGED THE TIRE). ALSO HAD TO REPLACE RIGHT REAR WHEEL BEARING (NOISY AND WOBBLY) AND PARKING BRAKE SHOES (COMPLETELY WORN OFF FROM TILTED AXEL HUB). 110,000 MILES. ALSO BOTH FRONT WHEEL BEARINGS WERE REPLACED AT 95K MILES (MAKING NOISE). WHERE IS THE SAFETY RECALL? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10235856July 26, 2008
SUSPENSION
WHEEL BEARINGS ERODED AFTER ONLY 75K MILES; TIRES IN DANGER OF FALLING OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10235696July 24, 2008
SUSPENSION:FRONT:WHEEL BEARING, SUSPENSION:REAR
RIGHT REAR WHEEL MAKING NOISE AND IS LOOSE. WHEEL HUB/BEARING IS LOOSE AND WOBBLY. PARKING BRAKE PADS WORN COMPLETELY OFF FROM WHEEL BEING TILTED. FAILED WHEEL BEARING!!! 106,000 MILES. 2002 FORD EXPLORER. ALSO REPLACED BOTH FRONT WHEEL HUBS FOR SAME REASON AT ABOUT 95,000 MILES (NOISY AND ROUGH BEARING). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10235524July 23, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
PURCHASED 2002 EXPLORER NEW, HAVE HAD MULTIPLE TRANSMISSION PROBLEMS SINCE. SOMETIMES DEALERS COULD FIND THE PROBLEM AND WOULD REPAIR, OTHER TIMES THEY COULDN'T. CAR NOW NEEDS NEW TRANS AGAIN, FORD WON'T COVER SINCE OUT OF WARRANTY. PER MULTIPLE TRANSMISSION SHOPS, THE DESIGN OF THE TRANNY ITSELF IS POOR. HAS METAL PIN THAT SLIDES BACK AND FORTH AT AN ANGLE (RATHER THAN STRAIGHT), SO PIN IS PUSHED UP AGAINST ALUMINUM PLATE, CAUSING A HOLE. SHOPS SAY THIS IS VERY COMMON FOR 2001 & 2002 EXPLORERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10235558July 23, 2008
AIR BAGS:FRONTAL
MY DAUGHTER WAS IN A COLLISION IN 2003 IN MY 2002 FORD EXPLORER. I HAD IT ONLY A COUPLE OF WEEKS. THE AIRBAG DIDN'T DEPLOY, AND NOW THAT IT IS 5 YEARS LATER,THE AIR BAG LIGHT STAYS ON,BUT I HAVE NOT BEEN IN A CRASH. I TOOK IT TO THE LOCAL DEALERSHIP IN HOUSTON, BUT THEY WERE OF NO HELP! *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0

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