Ford Explorer Complaints (2002)

3,572 consumer complaints on file.

#10240144August 28, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
DRIVING ON HIGHWAY 60MPH - CAR BEGAN TO SHIFT RANDOMLY AND THAN WOULD NOT SHIFT AT ALL (AUTOMATIC TRANSMISSION) - HAD TO COAST ACROSS SEVERAL LANES OF TRAFFIC AND TRY TO PULL OUT OF DANGER. TRANSMISSION WAS REPLACED FOR THE COST OF 3,400.00. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10240390August 27, 2008
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT, VISIBILITY, EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
2002 FORD EXPLORER REAR DIFFERENTIAL CLUTCH PART FAILURE. CONSUMER WANTS ASSISTANCE FROM FORD TO COVER THE REPAIRS. *NJ THE CONSUMER STATED NUMEROUS PARTS FAILED ON THE VEHICLE. THOSE FAILURES INCLUDED: THE DIFFERENTIAL COMPASS, HVAC BLOWER MOTOR, ONE OF THE REAR WINDOW LIFT MOTORS AND ONE OF THE SEALS ON THE REAR DIFFERENTIAL FAILED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10239698August 25, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE A 2002 FORD EXPLORER LIMITED THAT HAD AN AUTOMATIC TRANSMISSION FAILURE AT 51,000 MILES. THE TRANSMISSION IS SEALED AND DOES NOT HAVE A DIPSTICK TO CHECK FLUID LEVELS, THEREFORE MAKING IT NON-SERVICEABLE BY THE OWNER. THIS TRANSMISSION APPEARS TO HAVE AN INHERENT DESIGN FLAW RESULTING IN PREMATURE FAILURE. THE CHECK TRANSMISSION LIGHT APPEARED ON THE DASH AND THE TRANSMISSION STARTED SLIPPING WHEN ATTEMPTING TO CHANGE GEARS WHILE DRIVING. THIS CREATED A HAZARDOUS CONDITION BECAUSE THE TRANSMISSION WOULD SLIP OUT OF GEAR WHILE DRIVING CAUSING THE ENGINE TO REV EXTREMELY HIGH. THE TRANSMISSION HAD TO BE REPLACED BY A LOCAL FORD DEALER AT A COST OF OVER $3,500. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10239411August 22, 2008
POWER TRAIN
OVERDRIVE LIGHT BLINKING ON 2002 FORD EXPLORER XLT. THEN SERVICE ENGINE LIGHT CAME ON. WENT TO MECHANIC WHO SAID TRANSMISSION DIED. THIS SHOULD NOT HAPPEN TO A CAR WITH LESS THAN 80K MILES. FORD NEEDS TO FESS UP AND ISSUE A RECALL. THIS IS HAPPENING TO TOO MANY PEOPLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10239162August 21, 2008
POWER TRAIN:DRIVELINE:CONSTANT VELOCITY JOINT, SUSPENSION:FRONT
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE DRIVING 35 MPH, THE CONTACT HEARD A GRINDING NOISE COMING FROM THE FRONT END OF THE VEHICLE. HE EXAMINED THE VEHICLE AND NOTICED THAT THE TIRE WAS RUBBING AGAINST THE A FRAME IN THE FRONT END OF THE VEHICLE. PRIOR TO THE FAILURE, THE CONTACT NOTICED THAT THE BRAKES WERE TAKING A LONGER PERIOD OF TIME TO STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY STATED THAT THE CV JOINT AND BEARING HUBS NEEDED TO BE REPLACED. THE VEHICLE HAS BEEN REPAIRED BY THE DEALER. THE CURRENT AND FAILURE MILEAGES WERE 119,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10238835August 19, 2008
ELECTRICAL SYSTEM
DOOR AJAR CONSTANTLY ON. INTERIOR DOME LIGHT FRONT AND CARGO COME ON AND OFF FOR MINUTES AT A TIME. BEEPS AND CHIMES SPORADICALLY FOR NO GIVEN TIME OR REASON WHILE DRIVING, STOPPING, TURNING OR ANY OTHER ACTION. A DISTRACTION TO DRIVING; ESPECIALLY DOME LIGHTS AT NIGHT AND BEEPS/CHIMES WHICH CAN ALSO INTERFERE WITH RADIO SOUND OUTPUT AND ATTENTION. HAS BEEN IN AND OUT OF DEALER WITH NO RESULT. HAVE PROVIDED OTHER ONLINE COMPLAINTS TO SERVICE MANAGER REGARDING SAME ISSUE WITH NO RESULT. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10238838August 19, 2008
TIRES:VALVE
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. THE VEHICLE HAS TECH INTERNATIONAL, MODEL TR413 VALVE STEMS. AFTER THE VEHICLE HAD BEEN PARKED FOR APPROXIMATELY 20 MINUTES, THE CONTACT NOTICED THAT HIS FRONT PASSENGER SIDE TIRE WAS COMPLETELY FLAT. A REPLACEMENT BRIDGESTONE DUELER HT TIRE WAS PURCHASED AND THE VALVE STEM WAS REPLACED IN OCTOBER OF 2007. THE VEHICLE WAS DRIVEN TO A DEALER AND THEY REPLACED THE VALVE STEM BECAUSE IT WAS SPLIT AT THE POINT WHERE IT MEETS THE RIM. THE SERIAL AND PART NUMBERS WERE UNKNOWN. THE CURRENT MILEAGE WAS 67,000 AND FAILURE MILEAGE WAS 66,500. UPDATED 09/10/08. *LJ UPDATED 09/16/08. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10238852August 19, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION, EQUIPMENT
I AM VERY CONCERNED AT ALL OF THE TRANSMISSIONS COMPLAINTS THAT THE NHTSA HAS HAD ON THE FORD 2002 EXPLORER AND NOTHING IS BEING DONE ABOUT THIS. I HAVE SENT IN 1 OF MANY COMPLAINTS BECAUSE OF COURSE I AM ONE OF THE UNLUCKY CITIZENS OF THE U.S. WHO BELIEVED THAT THE FORD EXPLORER WAS A VERY DEPENDABLE VEHICLE. HELLO IS IT GOING TO TAKE SOMEONE ACTUALLY GETTING KILLED FOR THIS VEHICLE TO BE RECALLED FOR THE TRANSMISSION. I ALMOST GOT REAR ENDED AND JUST IN THE PAST 4 MONTHS THERE HAS BEEN COMPLAINTS OF PEOPLE GOING IN DITCHES, RUNNING OFF THE SIDE OF THE ROAD, DO YOU THINK THAT SOMEONE COULD REALLY RESEARCH THIS [XXX] ISSUE AND GET THIS [XXX] VEHICLE RECALLED BEFORE SOMEONE DOES GET HURT OR AT LEAST MAKE FORD REPLACE THE TRANSMISSIONS AND REIMBURSE ANYONE WHO HAS HAD THEIR TRANSMISSION REPLACED. OH THEY MIGHT AS WELL JUST GIVE EVERYONE A NEW VEHICLE BECAUSE FROM WHAT I AM READING ALL 2002 FORD EXPLORERS HAVE HAD TRANSMISSIONS PROBLEMS. WHY ISN'T ANYONE DOING ANYTHING ABOUT THIS. *TR INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10238898August 19, 2008
SUSPENSION, SUSPENSION:REAR
FIRST THE BACK (BOTH) WHEEL BEARINGS WENT. SOUNDED LIKE A NASTY GRINDING NOISE, VERY LOUD. I HAD THEM REPLACED AT 750.00 TO REPLACE THEM AND THAT WAS NOT INCLUDING THE FACT THAT THEY DESTROYED MY BRAKES AND THEY HAD TO BE REPLACED ALSO..VERY EXPENSIVE.. NO WARRANTY..THAN REPLACED THE DRIVERS FRONT BEARING AND NOT THE PASSENGER SIDE BEARING IS GOING..WILL REPLACE VERY SOON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10238896August 19, 2008
FUEL SYSTEM, GASOLINE
MY FUEL TANK LIGHT KEEPS COMING ON, STATING THAT I NEED TO CHECK MY CAP. WHEN I CHECK THE CAP IT IS ON TIGHT AND HAVE NO IDEA WHY THE LIGHT COMES ON.. IT'S NOT ON ALL THE TIME... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10238899August 19, 2008
STRUCTURE, VISIBILITY:REAR WINDOW WIPER/WASHER
RIGHT BELOW THE REAR WINDOW CRACKED FROM WINDOW DOWN TO THE BOTTOM OF DOOR. (TOP HALF) I THOUGHT AT FIRST THAT SOMEONE MUST HAVE TRIED TO BREAK IN USING A PRY BAR. WENT THROUGH THE CAR WASH AND WHEN I CAME OUT I NOTICED THE CRACK. PISSED ME RIGHT OFF..I HATE DRIVING DAMAGED CARS.. THIS WAS NOT CALLED FOR..WHY DID IT CRACK? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10238793August 18, 2008
SUSPENSION:REAR
REAR SPRING BREAKAGE BOTH REAR SPRINGS WERE BROKEN VEHICLE NOT USED FOR ROUGH DUTY THE DEALER IT WAS PURCHASED FROM SAID THERE WAS NO RECALLS OR CAMPAIGNS BUT PARTS MANAGER STATED HE HAS SOLD SEVEN SETS OF SPRINGS FOR THESES VEHICLES I BELIEVE THIS NEEDS TO BE ADDRESSED BEING IT IS A SAFETY AND HANDLING ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10238804August 18, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE A 2002 FORD EXPLORER WITH JUST UNDER 78,000 MILES. I WAS DRIVING HOME FROM WORK AND THE AUTOMATIC TRANSMISSION WENT OUT WITH NO WARNING AT ALL. CAUSING THE TRUCK TO SHAKE AND SLOW DOWN VERY FAST. IN THE RESULT OF THAT. I JUMPED AND HIT THE CURB AND POPPED ON TIRE. I COULD HAVE DIED OR MY KIDS. IF I HAD BEEN ON THE INTERSTATE OR HIGHWAY. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10238591August 17, 2008
POWER TRAIN
I HAVE A 2002 FORD EXPLORER XLT WITH APPROXIMATELY 98,700 MILES ON IT. WHILE DRIVING DOWN THE ROAD THERE IS A WHINING NOISE COMING FROM THE REAR END. WHEN I TOOK IT TO A FORD DEALER IN MCCONNELLSBURG PA I WAS INFORMED THAT THE REAR END WAS FAILING, AS WELL AS THE FRONT BEARINGS OF THE SUV WERE FAILING. THE BEARINGS HAD PREVIOUSLY BEEN REPLACED 2 YEARS AGO. I WAS ALSO ADVISED BY THE DEALERSHIP THAT FORD MOTOR CO, KNOWS ABOUT THE PROBLEM WITH THE REAR DRIVE TRAIN AND ALL ITS COMPONENTS, AS THEY HAVE PUBLISHED SEVERAL SERVICE ADVISORY ON IT. FORD MOTOR CO, HOWEVER WILL NOT RECALL THE VEHICLE(S) TO FIX THE PROBLEM WHICH CAN COST THE CONSUMER OUT OF POCKET ANYWHERE FORM $1,200 TO $1,800. FORD MOTOR CO, DOES NOT FEEL THAT THIS IS AN ISSUE AND REFUSES TO ADDRESS IT AS SUCH. I GUESS THEY WILL WAIT UNTIL PEOPLE START DYING FROM ACCIDENTS THAT THEY KNOW CAN HAPPEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10238330August 14, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
1.NOTHING LEADING UP TO. 2. 2002 FORD EXPLORER TRANSMISSION FAILED ON HIGHWAY CAUSING THE VEHICLE TO VIBRATE HORRIBLY CAUSING US TO GO OFF THE ROAD INTO A DITCH. 3.TRANSMISSION NEEDS REPLACED ON VEHICLE ESTIMATE OF $2800 ON A 2002 MODEL YEAR. I COME TO FIND OUT THIS HAS HAPPEN TO MANY I.E. THOUSANDS 2002 FORD EXPLORERS OWNERS AND NOTHING IS BEING DONE? FORD MOTOR COMPANY BASICALLY TOLD ME TOO BAD AND THEY WONDER WHY THEY ARE HAVING DIFFICULTY. A FORD SERVICE MECHANIC TOLD ME THAT FORD KNOWS THIS TRANSMISSION WAS NOT BUILT PROPERLY AND SOLD IT TO THIS PUBLIC ANYWAY. IF THERE HAS EVER NEEDED TO BE A RECALL THIS IS IT AFTER READING ABOUT ALL THE SEE INCIDENTS HAPPENING TO OTHERS WHILE DRIVING THIS VEHICLE. *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10237803August 12, 2008
SUSPENSION:REAR
VEHICLE WAS PURCHASED IN NOVEMBER 2007 WHERE A COMPLETE INSPECTION WAS MADE OF THE VEHICLE AND ITS COMPONENTS. SINCE THAT TIME, THE VEHICLE WAS NOT DRIVEN OFF-ROAD, HAD ANY HEAVY LOADS, TOWED ANYTHING, OR AN UNUSUALLY HARD DRIVING. STRANGE NOISE WAS HEARD COMING FROM THE REAR SUSPENSION, FOUND TO BE THE REAR COIL SPRINGS BOTH SNAPPED AT THE TOP. THE VEHICLE IS KEPT OUTSIDE DURING NEW ENGLAND WINTERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10237806August 12, 2008
STRUCTURE:BODY
REAR GATE PLASTIC THAT IS DIRECTLY BELOW THE REAR WINDOW SNAPPED DUE TO COLD WEATHER MOST LIKELY. DON'T KNOW WHY THERE IS GLASS UNDERNEATH THIS SECTION, THE WHOLE THING SHOULD BE METAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10237922August 12, 2008
STRUCTURE:BODY:HATCHBACK/LIFTGATE
I HAVE A 2002 FORD EXPLORER THAT HAS SEVERAL CRACKS ON THE LIFTGATE THAT JUST APPEARED ONE DAY. I HAVE SEEN SEVERAL OTHER EXPLORERS WITH THE SAME PROBLEM AND AM NOT SURE WHY THIS HAS NOT BECOME A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10237766August 11, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
2002 FORD EXPLORER TRANSMISSION GOES OUT WHILE DRIVING MAKING IT VERY DANGEROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10237624August 10, 2008
POWER TRAIN:DRIVELINE
MY 2002 FOR EXPLORER HAS A GROWLING SOUND COMING FROM THE REAR END. TOOK IT TO THE DEALER SHIP THEY TOOK 30 MINUTES TO TELL ME THAT THE REAR DIFFERENTIAL NEEDED REBUILDING. I THOUGHT THIS WAS A BIT QUICK UNTIL I FOUND OUT THAT THIS IS A COMMON PROBLEM WITH THIS EXPLORER MODEL. THE COST IS 1600 AND I WAS TOLD THAT THE REAR END COULD LOCK UP. THIS SOUNDS LIKE A SAFETY ISSUE THAT SHOULD WARRANT A RECALL. I DID A INTERNET SEARCH FOR THE SAME PROBLEM AND FOUND THAT MANY HAVE EXPERIENCED THE SAME PROBLEM AND EVEN AFTER THE REPAIR IT DOES NOT FIX THE PROBLEM FOR LONG. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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