Ford Explorer Complaints (2002)

3,572 consumer complaints on file.

#10244913October 8, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
CHECK TRANSMISSION MESSAGED APPEARED AND OD OFF LIGHT STARTED BLINKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244604October 7, 2008
SUSPENSION:REAR
MY 2002 FORD EXPLORER HAS BROKEN REAR SUSPENSION SPRINGS. MY VEHICLE HAS 75,000 MILES ON IT. I HAVE NOTICED THAT THERE ARE NUMEROUS CUSTOMERS WITH THIS SAME PROBLEM. THIS MAY BE DUE TO BAD STEEL OR HEAT TREATMENT OF THE PARTS. I AM REQUESTING ACTION ON THIS ITEM. I DO NOT DO ANY HAULING OR TOWING TO CAUSE THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244608October 7, 2008
SUSPENSION:REAR
NORMAL DRIVING CAR WITH VERY LITTLE LIGHT TOWING HAD REAR COIL SPRING FAILURE. I WAS ABLE TO DRIVE THE CAR TO THE MECHANICS TO GET FIXED HOWEVER THERE IS ABSOLUTELY NO REASON THIS PART SHOULD FAIL AT ONLY 80,000 MILES. I HAVE DRIVEN CARS WITH FACTORY SPRINGS THAT HAD 200K ON THEM. AND SOMEONE COULD HAVE BEEN HURT, INCLUDING MYSELF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244650October 7, 2008
STRUCTURE:BODY
MY 2002 FORD EXPLORERS HOOD IS CORRODING. IT'S BEEN OVER A YEAR SINCE THE FIRST SPOT APPEARED. I REALLY DIDN'T PAY MUCH ATTENTION TO IT BECAUSE I THOUGHT IT WAS JUST FROM WEAR AND TEAR, BUT THEN 2 MONTHS AGO 2 MORE SPOTS APPEARED. ON 10/3/08 I WENT TO A BODY SHOP TO SEE HOW MUCH IT WOULD COST TO PAINT, AND I SURPRISED TO HEAR HIM TELL ME THAT THE PROBLEM IS REALLY A FORD PROBLEM BECAUSE IT LOOKED LIKE THE HOOD IS MADE OF ALUMINUM AND THE PAINT ISN'T STICKING. THAT SAME DAY, I WENT TO THE FORD DEALER NEAREST TO ME AND I WAS TOLD THAT INDEED THERE IS A PROBLEM WITH THESE HOODS AND CONFIRMED WHAT THE GUY AT THE BODY SHOP SAID. HE THEN TOLD ME THAT SINCE MY CAR IS A 2002, 5 YEARS HAS PASSED AND I CANNOT HAVE IT REPLACED FOR FREE. THIS IS UNFAIR. I WAS NOT AWARE OF THE PROBLEM, AND NO ONE AT FORD INFORMED US. HAD I KNOWN THAT IT WAS THEIR PROBLEM, I WOULD HAVE HAD IT REPLACED WHEN THE FIRST SPOT APPEARED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244567October 6, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
PARKED IN THE DRIVEWAY AHEAD OF MY WIFE'S CAR. STARTED THE FORD EXPLORER AND PUT IT IN REVERSE, NOTHING HAPPENED, IT DID NOT ENGAGE. THEN ALL OF A SUDDEN IT ENGAGED AND LEAPED BACKWARDS INTO MY WIFE'S CAR. SINCE THIS IT HAS HAPPENED SEVERAL MORE TIMES. I HOPE THAT A PERSON ISN'T STANDING BEHIND ME WHEN IT HAPPENS. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10244325October 3, 2008
SERVICE BRAKES, HYDRAULIC
PURCHASED A 2002 FORD EXPLORER IN 2003 WITH 30,000 MILES ON IT. ALMOST INSTANTLY A HUMMING NOISE CAME FROM WHAT I THINK IS THE FRONT DRIVER SIDE, MAY BE MORE AREAS, AND WAS UNSURE WHAT TO DO WITH IT. REPLACED BRAKES A FEW YEARS LATER AND MECHANIC TOLD ME BEARINGS WERE WARPED AND NEEDED TO BE REPLACED. I ASKED THE MECHANIC WHAT THE CONSEQUENCE WOULD BE IF NO REPAIRS WERE MADE AND HE STATED NONE. I READ A MESSAGE BOARD ABOUT THE 2002 EXPLORER AND THIS SEEMS TO BE AN ISSUE FOR MANY OWNERS. I ALSO RESEARCHED THE CONSEQUENCE OF A BEARING NOT BEING REPLACED AND THE CONSEQUENCES CAN RESULT IN DEATH. PLEASE TAKE THE TIME TO RESEARCH THIS ISSUE BEFORE SOMEONE REALLY GETS HURT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244196October 2, 2008
STEERING
SHIFTER BROKE OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244226October 2, 2008
SUSPENSION, AIR BAGS
2002 FORD EXPLORER, WHEEL BEARINGS WENT OUT (PRE-MATURELY AS ON THOUSANDS OF THIS MODEL CAR)AND AIRBAG DISCONNECTED (FORD MADE CABLE TOO SHORT UNDER DRIVER'S SEAT.) LUCKY WE CAUGHT IT BEFORE WHEEL FLEW OFF AND AIRBAG DIDN'T DEPLOY! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244262October 2, 2008
SUSPENSION
PREMATURE FAILURE OF ALL FOUR WHEEL BEARINGS IN MY 2002 FORD EXPLORER AS WELL AS THE PINION GEAR AND CLUTCH PACKS WITH LESS THAN 50,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244136October 1, 2008
STEERING
WENT TO PUT MY 2002 FORD EXPLORER IN REVERSE AND THE SHIFT LEVEL BROKE OFF FROM THE STEERING COLUMN, LEAVING THE VEHICLE UNABLE TO BE DRIVEN. THIS APPARENTLY HAS HAPPENED TO MANY OTHERS AND THE ONLY REPAIR IS TO REPLACE THE ENTIRE STEERING COLUMN WHICH COSTS OVER $1,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244165October 1, 2008
SUSPENSION:REAR
BROUGHT OUR 2002 FORD EXPLORER XLT INTO THE DEALER WITH 75,000 MILES ON IT TO CHECK OUT A NOISE IN THE REAR END. WAS TOLD IT NEEDED A NEW WHEEL BEARING. THIS IS THE SECOND WHEEL BEARING THAT WE'VE HAD TO REPLACE. THE DEALER ALSO FOUND THAT BOTH REAR COIL SPRINGS WERE BROKEN. SAID THEY MAY HAVE BEEN BROKEN FOR SOME TIME. WILL COST $250 FOR THE WHEEL BEARING AND $500 FOR NEW SPRINGS. WAS TOLD FORD WILL NOT PAY FOR THE DEFECTIVE SPRINGS. HAVE NEVER TOWED ANYTHING WITH THE VEHICLE. HAVE READ ON THE INTERNET ABOUT LOTS OF OTHER PEOPLE EXPERIENCING REAR SPRING FAILURES AS WELL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10243971September 30, 2008
SUSPENSION
BROUGHT MY 2002 EXPLORER (59K MILES) TO DEALER FOR REPAIR AND WAS INFORMED I HAD A BROKEN REAR SPRING. ON DISCUSSION BOARD ON-LINE FOUND ALLOT OF OTHER PEOPLE WITH SAME PROBLEM. VERY COSTLY TO FIX CAN'T UNDERSTAND WHY SPRING WOULD BREAK ON LOW MILEAGE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10243496September 26, 2008
POWER TRAIN
TRANSMISSION FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10243469September 25, 2008
SUSPENSION:REAR
REAR COIL SPRING BROKE AND DAMAGED THE STRUT. DEALER REPAIRED BOTH AT COST TO CONSUMER, ALSO SUGGESTED I REPLACED THE OTHER SIDE BEFORE IT FAILS. THIS FORD EXPLORER HAS NEVER TOWED ANYTHING OR HAS NEVER BEEN OFF ROAD. ALL FOUR WHEEL BEARINGS HAVE BEEN REPLACED ON TRUCK AT 50,000 MILES. BUT TRUCK WAS UNDER EXTENDED WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10243316September 24, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2002 FORD EXPLORER SPORT TRAC. WHILE DRIVING 45 MPH, THE CONTACT NOTICED THAT THE TRANSMISSION SWITCHED TO A LOWER GEAR. IN ADDITION, THE OVERDRIVE LIGHT ILLUMINATED. THE CONTACT NOTICED THAT THE VEHICLE WOULD LOSE CONTROL SLIGHTLY WHEN THE FAILURE OCCURRED. THE FAILURE OCCURS EVERYTIME THE VEHICLE IS DRIVEN. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER. THE VIN WAS UNKNOWN. THE CURRENT MILEAGE WAS 150,000 AND FAILURE MILEAGE WAS 148,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10243368September 24, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
MY FORD EXPLORER TRANSMISSION STARTED SLIPPING, IT IS STARTING TO FAIL. IT SEEM THAT THIS IS A BIG PROBLEM WITH THESE VEHICLES, THERE SHOULD BE A RECALL. THERE HAVE BEEN RECALLS FOR LESS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10243205September 23, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
THE OVERDRIVE LIGHT WAS BLINKING, AND THE CHECK ENGINE LIGHT WAS ON. AFTER HAVING THE CAR SCANNED BY A MECHANIC, WE WERE TOLD THAT THE PC SOLENOID IN THE TRANNY WAS OUT. WE BROUGHT IT TO THE DEALER IT WAS PURCHASED AT, AND THEY PERFORMED THE SAME TEST AND FIXED IT AT A COST OF $1058.18. A WEEK LATER IT IS SHIFTING HARD. PLUS AFTER USING THE 4WHEEL DRIVE ONLY TWICE, IT WOULD NOT GO INTO 4 WHEEL DRIVE. WHEN I TOOK IT TO THE DEALERSHIP THEY TOLD ME THE 4X4 MODULAR HAD FAILED THIS AFTER A 140.50 CHECK, AND THEY WANTED 600.00 TO FIX, THIS WHILE PUTTING BRAKES ON IT. AND WHEN I ASKED WHAT WOULD CAUSE IT GO OUT, THE SERVICE MANAGER TOLD ME " HOW WOULD I KNOW?" *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10243229September 23, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
MY 2002 FORD EXPLORERS TRANSMISSION JUST COMPLETELY STOPPED WORKING AT 94,000 MILES. READING FORUMS ONLINE LED ME TO THIS SITE, AFTER READING MANY, MANY OTHERS' EXACT SAME EXPERIENCES WITH THIS CAR. FORD WILL DO NOTHING ABOUT IT AND MY FAMILY DOES NOT HAVE THE MONEY TO REPLACE A TRANSMISSION! FORD NEEDS A RECALL ON TRANSMISSIONS FOR THIS MAKE AND MODEL! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10242968September 19, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
MY WIFE WAS IN THE LEFT LANE OF A BUSY HWY AND THE TRANSMISSION WENT OUT. THERE WAS NO SHOULDER TO SAFELY PULL OFF ON. I OWN A 2002 FORD EXPLORER, THERE ARE NUMEROUS COMPLAINTS FOR THE EXACT SAME FAILURE. HOW CAN FORD NOT RECALL THIS PROBLEM? MY WIFE WAS LUCKY THAT SHE WAS NOT SERIOUSLY HURT. IT COULD HAVE BEEN ALOT WORSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10242538September 17, 2008
SUSPENSION:REAR
HEARD GRINDING NOISE WHICH MECHANIC DIAGNOSES AS RUSTED AND BROKEN REAR COIL SPRING. SHORTLY AFTER, THE OTHER REAR COIL SPRING BROKE INTO SEVERAL PIECES. METAL USED IN COIL SPRINGS SEEM TO BE DEFECTIVE AND SHOULD NOT NEED TO BE REPLACED AFTER 5 YEARS. NO OFF ROAD DRIVING. NORMAL USE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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