Ford Explorer Complaints (1997)

1,773 consumer complaints on file.

#852758November 10, 1999
ELECTRICAL SYSTEM
INTERMITTENTLY VARIOUS COMPONENTS WILL BECOME INOPERABLE DUE TO A DEFFECT IN THE ELECTRICAL SYSTEM. DEALER HAS INSPECTED THE VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#784293November 8, 1999
EQUIPMENT:MECHANICAL:CARRIER/RACK
THE ROOF RACK RIPPED OFF WHILE DRIVING, THE THUMB SCREWS DESIGNED TO LOOSEN THE CROSSBAR VIBRATED LOOSE COMPLETELY. *MJS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#852595November 5, 1999
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
THE REAR DOORS WILL NOT OPEN FROM THE INSIDE. OCCUPANTS HAVE OPENED DOORS FROM THE OUTSIDE. DEALER HAS NOT SEEN VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#714221November 2, 1999
ENGINE AND ENGINE COOLING:ENGINE
CAM CHAIN TENSIONNERS REPLACED AT 19004 MILES DEC. 1998 BUT STILL MAKING RATTLING NOISE WHEN STARTING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#549411October 29, 1999
VEHICLE SPEED CONTROL
VEHICLE EXPERIENCED TWO CAR CRASHES DUE TO POSSIBLE FAILURE OF THE SPEED CONTROL (RECALL COMPONENT) PRIOR TO NOTICE, ALSO SPEED CONTROL REPAIRED FOUR TIMES PRIOR TO ACCIDENTS. MJS (99V-062)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#713989October 28, 1999
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
DEALER CLAIMED COULDN'T DUPLICATE.2ND TIME-REPLACED MULTIFUNCITON SWITCH AND FLASHER. NOW OK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#713984October 27, 1999
ENGINE AND ENGINE COOLING:ENGINE
WHILE TRAVELING ABOUT 35MPH, CHECK ENGINE LIGHT APPEARED. TOOK VEHICLE TO DEALER WHO INDICATED THAT THE INTAKE GASKET WAS LOOSE AND RESULTED IN THE CHECK ENGINE LIGHT COMING ON. DEALER NOTED THAT THE GASKET ALLOWED DIRT TO ENTER THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#851843October 26, 1999
PARKING BRAKE:CONVENTIONAL, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
EMERGENCY PARKING BRAKE DOESN'T ENGAGE WHEN PUSHING ALL THE WAY TO THE FLOOR. THE BRAKES ARE HARD, BUT WILL SLIP OUT. DEALERSHIP HAS BEEN NOTIFIED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#548566October 25, 1999
VEHICLE SPEED CONTROL
VEHICLE HAD CONTINUAL PROBLEMS WITH THE CRUISE CONTROL, NOT ABLE TO BE RECTIFIED, 2 ACCIDENTS OCCURRED DUE TO FAULTY CRUISE CONTROL WHICH DID NOT SIGNAL ONE WHEEL TO ACTIVATE PROPERLY AND LOCKED UP INSTEAD CAUSING COMPLETE LOSS OF CONTROL. MJS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#851435October 21, 1999
AIR BAGS:FRONTAL
WHILE WAITING AT THE STOP LIGHT A VAN HAD FAILED TO STOP PROPERLY & REARENDED EXPLORER. VEHICLE THEN REARENDED ANOTHER VEHICLE IN FRONT. UPON IMPACT WITH OTHER VEHICLE, THE AIR BAGS DID NOT DEPLOY. VEHICLE WAS TOWED TO DEALER. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#713622October 20, 1999
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
CHAIN TENSIONERS HAVE DETERIORATED AND BROKEN UP. ENGINE NOW RATTELS AND GRINDS. I HAVE FEAR OF MAJOR ENGINE DAMAGE. AFTER TALKING TO FORD DEALERS IN RENO NV AND ONE IN SUSANVILLE CA I HAVE BEEN TOLD EVERY THING FROM "YOUR ON YOUR OWN " TO " FORD IS WORKING ON A PERMANANT FIX SO BE PATIENT. IS FORD GOING TO FIX MY PROBLEM . I UNDERSTAND THIS TO BE A MAJOR WIDESPREAD PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#713557October 19, 1999
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
FORD ACKNOWLDGES PROBLEMS IN THEIR SERVICE BULLETINS RELATING TO THIS PARTICULAR PART. THE SERVICE ALERTS WARN OF CATASTROPHIC ENGINE FAILURE WHICH IS WHAT HAPPENED TO MY VEHICLE. THIS "DEFECT" COST ME $2178.68. FORD REFUSES TO COVER ANY OF THESE COSTS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#850616October 13, 1999
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES
WHEN BRAKES WERE APPLIED THE PEDAL COLLAPSED, CAUSING AN EXTENDED STOPPING DISTANCE. DEALER HAS REPAIRED THE VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#713116October 11, 1999
VEHICLE SPEED CONTROL
THE VEHICLE WAS PURCHSED NEW WITH 7 MILES ON ODOMETER FROM CHARLES GABUS FORD IN DES MOINES, IA. A FEW DAYS AFTER PURCHASE, I NOTICED AND REPORTED TO DEALER THAT THE ACCELERATOR PEDAL WOULD STICK AT THE TOP, MEANING THAT IT REQUIRED EXTRA PRESSURE TO PUSH IT DOWN. INITIALLY THE CABLE WAS LOOKED AT AND LUBRICATION APPLIED, BUT DID NOT ALLEVIATE THE PROBLEM. CHARLES GABUS FORD THEN SUGGESTED REPLACEMENT OF THE THROTTLE BODY. THIS WAS ACCOMPLISHED WITHIN 2 MONTHS OF PURCHASE AND ALLEVIATED THE PROBLEM FOR A FEW MONTHS. WHEN THE PROBLEM REOCCURED, CHARLES GABUS KEPT THE VEHICLE FOR 3-4 DAYS TO FURTHER INSPECT THE PROBLEM TO SEE WHETHER DISCONNECTING THE CRUISE CONTROL HAD ANY EFFECT. IT DID NOT, SO THE THROTTLE BODY WAS CHANGED AGAIN. THIS WAS AROUND FEBRUARY 1998. THE PROBLEM ONCE AGAIN STARTED OCCURING IN AUGUST 1998. AT THAT TIME, I HAD JUST MOVED TO ST. LOUIS, BUT WAS STILL WORKING WITH THE SERVICE MANAGER AT CHARLES GABUS FORD IN DES MOINES. I WAS TOLD THAT FORD HAD NOW REDESIGNED THE THROTTLE BODY AND I WAS GIVEN THAT NEW PART NUMBER, WHICH WAS ORDERED AND REPLACED BY A DEALERSHIP IN ST. LOUIS (MCMAHON FORD) IN SEPTEMBER 1998. THE VEHICLE WAS STILL UNDER WARRANTY AT THAT TIME. IN MAY 1999, I RECEIVED A LETTER FROM FORD THAT IT WAS PROVIDING ADDITIONAL WARRANTY COVERGE FOR THE THROTTLE BODY FOR 6 YEARS OR 72,000 MILES UNDER SERVICE PROGRAM NUMBER 99M02. IN SEPTEMBER 1999, THE PROBLEM RESURFACED AND THE THROTTLE BODY IS SCHEDULED TO BE REPLACED THIS WEEK. THE CONCERN IS THAT I HAVE JUST VERIFIED THAT THE THROTTLE BODY TOUTED AS THE SOLUTION IN THE LETTER IS THE SAME THROTTLE BODY PART NUMBER REPLACED A YEAR AGO. THEREFORE, IT SEEMS PROBABLE FORD HAS NOT FOUND THE FIX, AND WHY SHOULD OWNERS PAY FOR THIS DEFECT (AND THE RESULTING DIMINSHED VALUE OF THE VEHICLE) REGARDLESS OF MILEAGE? A YEAR FROM NOW, WHEN THE ACCELERATOR STARTS STICKING AGAIN, I WILL HAVE MORE THAN 72,000 MILES. ANY SUGGESTIONS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#712993October 8, 1999
SEAT BELTS:FRONT:ANCHORAGE
SEAT BELT ANCHORS OF REAR SEATS STICK UP. WHEN PASSENGER SAT ON THE ANCHOR WHILE TRYING TO MOVE TO THE MIDDLE SEAT, THE ANCHOR HIT THE PASSENGER'S SPINE TAIL CAUSING SEVERE PAIN. LOWER BACK PROBLEM SINCE INJURY.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#712874October 6, 1999
SEAT BELTS
I WAS RECENTLY IN AN ACCIDENT, BOTH AIRBAGS DID DEPLOY BUT NOT THE FULL EXTENT THAT AN AIRBAG SHOULD DEPLOY TO. THAT THEN CAUSED ME FALL FORWARD UPON IMPACT, WHICH THEN CAUSED MY HEAD TO STRIKE THE WINDSHIELD OF MY CAR. THERE IS A MARK I BELIEVE ON THE WINDOW PROVING THIS, AND ALSO I HAD A HEADACHE FOR 3 DAYS FOLLOWING THE ACCIDENT. MY CONCERN IS THAT IF I WOULD HAVE BEEN HIT HARDER, MY HEAD COULD HAVE POSSIBLY GONE THREW THE WINDOW. I HOPE THAT YOU CAN BE ABLE TO CONTACT ME AGAIN INVOLVING THIS MATTER!! SINCERLY, HOLLY K HENDRICKSON
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#712776October 4, 1999
STEERING, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
ENGINE MISSES AND STALLS IN VARIOUS SITUATIONS INCLUDING HIGHWAY SPEEDS AND FROM A STOP. DEALER HAS BEEN UNABLE TO REPAIR AFTER REPLACING IGNITION WIRES AND VACCUUM ASSEMBLY. I CONSIDER THIS TO BE A VERY DANGEROUS SITUATION BECAUSE OF LOSS OF POWER STEERING AND BRAKES. IT ALSO CAUSES THE VEHICLE TO ACT AS IF THE BRAKES HAVE BEEN APPLIED CAUSING A STOP FROM HIGH SPEEDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#712702October 2, 1999
SERVICE BRAKES, HYDRAULIC:POWER ASSIST
LOST POWER ASSIST TO BRAKING SYSTEM DURING FREEWAY RUSH HOUR. NO WARNING OF LOSS OF POWER BRAKES. ALMOST UNABLE TO STOP IN TIME. LOST OF POWER ASSIST TRACED TO LOSS OF MOTOR VACUUM DUE TO AIR FILTER CLOGGED WITH AUTO TRANSMISSION FLUID. FILTER RECIEVED AUTO TRANS OIL FROM TRANSMISSION FLUID LEAKING FROM OIL COOLER. SEE SERVICE BULLETIN NUMBER 99-4-6, BULLETIN SEQUENCE NUMBER 477, DATE 9903, NHTSA ITEM NUMBER SB60476. DEALER SAYS SERVICE BULLETIN DOES NOT INDICATE THAT AIR FILTER SHOULD BE CHECKED WHEN REPAIRING LEAK OR THAT A CLOGGED AIR FILTER CAN LEAD TO LOSS OF POWER ASSIST TO BREAKS. ALSO NOTE THAT THE ANTILOCK BREAKING SYSTEM WILL NOT WORK WITHOUT THE POWER ASSIST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#550134September 30, 1999
ENGINE AND ENGINE COOLING:ENGINE, SEATS:FRONT ASSEMBLY:RECLINER
THE TIMING CHAIN TENSIONERS DO NOT SUPPORT THE GUIDES AS IT WAS DESIGNED TO DO CAUSING LOUD RATTLING. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#848896September 28, 1999
VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
PE99049, WINDSHIELD WIPERS MALFUNCTION, CAUSING POOR VISIBILITY WHICH MAY RESULT IN A CRASH. HIGH MODE GOES TOO SLOWLY, AND THE LOW MODE GOES TOO FAST. PLEASE PROVIDE FURTHER INFORMATION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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