Ford Explorer Complaints (1997)

1,773 consumer complaints on file.

#861846May 12, 2000
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
CONSUMER WAS STUCK IN THE CAR BECAUSE SEAT BELT WOULD NOT UNLATCH ENROUTE TO DEALER. PROVIDE FURTHER DETAILS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#861697May 10, 2000
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
HYDRAULIC LIFT CYLINDER BRACKET BROKE AWAY FROM THE FRAME ON THE DRIVER'S SIDE. DEALERSHIP IS AWARE OF THE PROBLEM. PROBLEM HAS NOT BEEN CORRECTED. PLEASE PROVIDE ANY FURTHER INFORMATION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#722465May 9, 2000
ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY
DEALER SAID OVERHEAT WAS DUE TO FAULTY THERMOSTAT (2ND TIME). SUGGESTED FLUSHING THE SYSTEM EVERY 30,000 MILES TO CLEAN THE SYSTEM. WHEN IT OVERHEATED THE FIRST TIME THERE WAS AND STILL IS LESS THEN 30,000 MILES ON THE VECHILE. THE WARRANTY RUNS OUT ON MAY 24, 2000. TODAY IS MAY 9, 2000. I WOULD LIKE THE PROBLEM RESLOVED AND GUATANTEED FOR A WHILE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#722247May 3, 2000
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
CAR STALLS AT SPEED.. PREMATURE FAILURE OF INTAKE GASKETS..FORD MAY HAVE REDESIGNED BUT NO RECALL.. CAUSED LOSS OF CONTROL 17 YEAR OLD DRIVER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#861242May 2, 2000
AIR BAGS:SIDE/WINDOW
WHEN TRUCK CRASHED INTO A HORSE HEAD-ON, TRAVELING ABOUT 38 MPH, THERE WAS NO DEPLOYMENT OF THE DRIVER'S SIDE OR PASSENGER'S SIDE AIR BAGS. DRIVER WAS INJURED. DAMAGES ESTIMATED AT $10,000 DOLLARS. *AK *ML
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#721911April 25, 2000
SEATS:FRONT ASSEMBLY:RECLINER
THIS BROKEN LEVER IS A DESIGN PROBLEM, NOT A SAFETY ISSUE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#860905April 25, 2000
FUEL SYSTEM, GASOLINE:CARBURETOR SYSTEM
DEFECTIVE INTAKE MANIFOLD IS CAUSING VEHICLE TO STALL AFTER STARTING VEHICLE WHEN IT IS COLD. PARTS ARE ON NATIONAL BACK ORDER. CONSUMER HAS BEEN WAITING AT LEAST 31/2 MONTHS, AND CANNOT GET VEHICLE FIXED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#860855April 24, 2000
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
WHILE TRAVELING ON THE ROAD THROTTLE PEDAL GOT STUCK TO THE FLOOR. VEHICLE FLIPPED OVER AND LANDED BETWEEN TWO TELEPHONE POLES. VEHICLE WAS TOWED TO REPAIR SHOP TO RELEASE THE PEDAL. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#721678April 19, 2000
UNKNOWN OR OTHER
BACK ORDER SINCE JANUARY BECAUSE REPLACING BAD ON ALL EXPLORERS AND NO RECALL. NO SAFETY DEFECT MENTIONED IN THE SUMM ARY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#860575April 19, 2000
SUSPENSION:REAR:SPRINGS:AIR SUSPENSION SYSTEM
AUTOMATIC LEVELING SYSTEM MALFUNCTIONED, CAUSING REAR OF VEHICLE TO RISE ABOUT 10-12 INCHES HIGH WITHOUT WARNING, AND WITHOUT PUSHING ANY BUTTONS. DEALER COULD NOT DETERMINE THE CAUSE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#721620April 18, 2000
STRUCTURE:BODY:DOOR
OCCUPANTS CANNOT EXIT REAR SEAT, DOOR HANDLES DO NOT WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#860504April 18, 2000
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
WHILE TRAVELING 0-25 MPH AFTER STOPPING VEHICLE SHUTDOWN WITHOUT ANY INDICATIONS. ALSO, ENGINE CHECK LIGHT FLASHED. DLR HAS BEEN NOTIFIED. PLEASE PROVIDE FURTHER INFORMATION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#860419April 17, 2000
STRUCTURE:BODY:DOOR
REAR PASSENGER'S AND DRIVER'S DOOR HANDLES FROM THE INSIDE ARE INOPERATIVE. IN CASE OF AN EMERGENCY DRIVER/REAR PASSENGER CANNOT GET OUT. DEALER WILL REPAIR AT OWNER'S EXPENSE. *AK.ET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#860302April 13, 2000
FUEL SYSTEM, GASOLINE:CARBURETOR SYSTEM, UNKNOWN OR OTHER
ENGINE CHECK LIGHT CAME ON. CONSUMER TOOK VEHICLE TO A MECHANIC WHO TOLD HER THAT A HOLE WAS PRODUCED IN THE INTAKE MANIFOLD.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#721367April 12, 2000
ENGINE AND ENGINE COOLING:ENGINE
MECHANIC STATED METAL USED IN MAKING CRANKCASE TOO SOFT. THIS PROBLEM SHOULDNT OCCUR WITH THE MILEAGE AND YEAR OF THIS VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#860211April 12, 2000
SUSPENSION, STRUCTURE:BODY
CAR MAKES A RATTLING NOISE WHEN DRIVEN. ALSO, VEHICLE HAS SCRATCHES/CUTS ON ITS BODY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#721295April 11, 2000
SUSPENSION:FRONT
I HAVE A SITUATION WITH MY 1997 FORD EXPLORER 4X4. I RECENTLY TOOK IT IN TO HAVE AN ALIGNMENT DONE. I HAVE JUST PURCHASED THIS VEHICLE FROM THE DEALER ABOVE. WHEN I TOOK IT TO GET ALIGNED THE MECHANIC TOLD ME I NEEDED TO BUY A CASTER ADJUSTER KIT. THIS AMAZES ME THAT FORD WOULDN'T HAVE GOOD ENOUGH ENGINEERS TO PUT THE CORRECT SIZE CASTER ADJUSTERS ON MY VEHICLE. THERE HAS BEEN NO AFTERMARKET WORK DONE TO IT .. IT IS ALL FORD FACTORY SUSPENSION, SO IT IS NOT MY FAULT, IT IS THEIRS. THIS SEEMS LIKE AN INJUSTICE THAT I HAVE TO BUY A $100 KIT BECAUSE FORD DIDN'T GET IT RIGHT THE FIRST TIME. I HAVE TALKED TO 3 OTHER DEALERS, AND THEY DON'T ACT SURPRISED, ACTUALLY I WAS TOLD BY 2 OF THE OTHER DEALER SERVICE DEPARTMENTS THAT THIS IS A COMMON PROBLEM. I WANT MY COMPLAINT ON THE BOOKS, IN CASE THER EARE MORE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#551819April 11, 2000
TIRES:TREAD/BELT
THE DRIVER LOST CONTROL OF THE VEHICLE AND CRASHED AS THE TIRE TREAD SEPARATED. YH
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#860114April 11, 2000
EQUIPMENT:MECHANICAL:CARRIER/RACK
WHILE VEHICLE WAS DRIVEN SPARE TIRE CABLE SHEARED OFF, CAUSING SPARE TIRE TO FALL OFF WHICH COULD HAVE CAUSED AN ACCIDENT. THE CABLE WAS SWINGING BACK AND FORTH AND RUBBING AGAINST METAL. THIS IS A DESIGN FLAW. *AK *ML
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#721111April 6, 2000
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
HEATER WILL NOT CONTROL DUE TO MANUFACTURERS WRONG PART INSTALLED FROM THE FACTORY. THIS IS THE THIRD ONE WE HAVE HAD TO REPLACE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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