Ford Explorer Complaints (1998)

2,085 consumer complaints on file.

#869762September 6, 2000
SEAT BELTS
FRONT SHOULDER BELT TIGHTENED UP SO MUCH THAT IT PINNED CONSUMER WHEN DRIVING ON ROUGH SURFACES. CONSUMER LIVED WERE THERE WERE MAJORITY OF ROUGH ROADS. DEALER SAID THERE WERE NO PROBLEM WITH SEAT BELT, IT WAS DOING WHAT IT WAS SUPPOSE TO DO. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#554348September 5, 2000
TIRES:TREAD/BELT
WHILE DRIVING TWO OF THE FIRESTONE WILDERNESS AT TIRE TREADS SEPARATED CAUSING BLOWOUTS. *MJS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#564965September 5, 2000
TIRES
I HAVE A WILDERNESS AT TIRE WHICH WAS MANUFACTURED AT THE CANADIAN FIRESTONE FACTORY. I DONT RECALL THE DOT NUMBER BUT I HAD FOUND THAT IT WAS A CANADIAN TIRE. I INSPECTED THE TIRES AFTER THE RECALL WAS ANNOUNCED AND FOUND THAT THE RIGHT REAR TIRE HAD A VISIBLE CRACK WHICH WENT AROUND THE ENTIRE CIRCUMFERENCE OF THE TIRE. THE CRACK WAS ON THE TIRE AT THE POINT THAT THE TREAD MEETS THE SIDEWALL. THE CRACK WAS ON THE SIDE OF THE TIRE WHICH HAD THE RAISED WHITE LETTERS. AFTER REMOVING THE TIRE, I SAW NO CRACK ON THE INSIDE SURFACE. ANYWAY, I HAVE REPLACED THE TIRES AND STILL HAVE THE OLD ONES. IF THIS TIRE MAY BE OF ANY USE TO YOU IN YOUR INVESTIGATION, YOU ARE WELCOME TO HAVE IT. *AK( DOT NUMBER: TIRE SIZE: 23575R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#730200September 5, 2000
TIRES
I HAVE A WILDERNESS AT TIRE WHICH WAS MANUFACTURED AT THE CANADIAN FIRESTONE FACTORY. I DONT RECALL THE DOT NUMBER BUT I HAD FOUND THAT IT WAS A CANADIAN TIRE. I INSPECTED THE TIRES AFTER THE RECALL WAS ANNOUNCED AND FOUND THAT THE RIGHT REAR TIRE HAD A VISIBLE CRACK WHICH WENT AROUND THE ENTIRE CIRCUMFERENCE OF THE TIRE. THE CRACK WAS ON THE TIRE AT THE POINT THAT THE TREAD MEETS THE SIDEWALL. THE CRACK WAS ON THE SIDE OF THE TIRE WHICH HAD THE RAISED WHITE LETTERS. AFTER REMOVING THE TIRE, I SAW NO CRACK ON THE INSIDE SURFACE. ANYWAY, I HAVE REPLACED THE TIRES AND STILL HAVE THE OLD ONES. IF THIS TIRE MAY BE OF ANY USE TO YOU IN YOUR INVESTIGATION, YOU ARE WELCOME TO HAVE IT. *AK( DOT NUMBER: TIRE SIZE: 23575R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#730282September 5, 2000
TIRES
CRACKS AT TREAD CAP( DOT NUMBER: VN TIRE SIZE: 15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#869543September 5, 2000
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
VEHICLE OCCASIONALLY LOSES POWER OR STALLS SEVERAL SECONDS AFTER NORMAL ACCELERATION FROM A FULL STOP. PROBLEM OCCURS MOST FREQENTLY AT INTERSECTIONS WHEN MAKING A LEFT TURN. DEALERSHIP IS AWARE OF THE PROBLEM. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#869627September 5, 2000
TIRES:TREAD/BELT
PE00 020; CONSUMER HAD THE TIRE CHANGED AT THE FIRESTONE STATION, AND FRONT TIRE TREAD BEGAN TO SEPARTE. OTHER THREE TIRES WERE SHOWING STRESS LINES AROUND THE SIDEWALL. TIRES ARE FIRESTONE WILDERNESS#AT P2557016. *AK FIRESTONE WILDERNESS AT P255/70/R16 *MW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#869589September 5, 2000
TIRES:TREAD/BELT
CONSUMER HAS A 1998 FORD EXPLORER WITH ORGINGAL TIRES, SIZE P235/75R15. THERE IS A PROBLEM WITH ALL 4 TIRES. RIGHT REAR TIRE HAS MAJOR CRACKING ALL THE WAY AROUND. DEALER SAID THE TIRE WASN'T INCLUDED IN RECALL. TIRES SIZE P235/75R15.*AK FIRESTONE WILDERNESS AT P235/75/R15 *MW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#869605September 5, 2000
TIRES
VEHICLE WAS TAKEN TO A FIRESTONE DEALERSHIP WHO HAD FOUND CRACKS ON THE SIDE OF THE TIRE, AND ALSO INSIDE THE TREAD. RUBBER HAD JUST BEGAN TO START PEELING. DEALERSHIP WOULD ONLY PRORATE THE TIRES AND REPLACE IT AFTER 3-5 WEEKS DUE TO NONE WERE IN STOCK. TIRE IS A P255/70R16 FIRESTONE WILDERNESS AT. THE APPROXIMATE TIRE MILEAGE IS 22000. TIRES WERE THE ORIGINAL TIRES PURCHASED WITH VEHICLE. VEHICLE IS A 1998 FORD TRUCK EXPLORER.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#869505September 5, 2000
TIRES:TREAD/BELT
PE00020, 1998; FORD, EXPLORER, TIRE 25570R16, DOT W2CU1PX168; ALL FOUR TIRES HAD STRESS CRACKS ALONG THE INNER PART OF THE TREAD. TOOK OFF THE TIRES. *AK ALL FOUR TIRES WERE REPLACED. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#730053September 4, 2000
TIRES, AIR BAGS
ON SEPTEMBER 17,1999 AT APPROXIMATELY 45 MILES PER HOUR, I SWERVED TO AVOID HITTING AN ON COMING VEHICLE. UPON APPLYING THE BRAKES, THE FRONT AND REAR DRIVERSIDE TIRES BLEWOUT CAUSING MY VEHICLE TO "ROLLOVER" SEVERAL TIMES. AT "NO TIME" DID THE AIRBAGS DEPLOY. UPON ARRIVAL OF THE POLICE, I WAS TRANSPORTED TO A LOCAL HOSPITAL WITH "SEVERE" HEAD INJURIES. MY TRUCK WAS COMPLETELY TOTALED. I HAVE IN MY POSSESION PICTURES OF THE INCIDENT, INCLUDING THE TIRES AND "NO" AIRBAGS.( DOT NUMBER: )
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#730062September 4, 2000
TIRES:TREAD/BELT
PRIOR TO ANNOUNCED RECALL THIS SUMMER,THE TIRES WERE MAKING NOISE LIKE 18 WHEELERS DO PRIOR TO LOSING THEIR TREAD. I TOOK IT TO MY LOCAL FIRESTONE DEALER AND THEY INSPECTED THE TIRES AND SAID THEY WERE OK. HOWEVER, I HAVE HAD THE TIRES ROTATED AND REBALANACED AND THEY STILLL MAKE THE NOISE. I HOPE THIS WILL HELP IN YOUR INVESTIGATION.( DOT NUMBER: W2UU TIRE SIZE: P225/70/R1 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#729980September 2, 2000
TIRES
TIRE BLEW OUT AND CAUSED VEHICLE TO SWERVE RIGHT AND TO COLLIDE WITH THE REAR TRAILER OF AN 18 WHEEL TRACTOR-TRAILER, AND THEN VEHICLE PROCEEDED OFF ROAD ACROSS SHOULDER OF HIGHWAY AND THROUGH THE ADJACENT FENCE. VEHICLE RECEIVED EXTENSIVE DAMAGE AND BOTH OCCUPANTS WERE INJURED AND REQUIRED MEDICAL TREATMENT.( DOT NUMBER: VDHL TIRE SIZE: P235/75R15 )
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#729983September 2, 2000
TIRES:SIDEWALL
TIRE BLEW OUT WITH HOLE ON SIDEWALL OF TIRE ON THE INNER SIDE OF THE TIRE. FIRESTONE DEALER CLAIMED I PROBABLY HIT SOMETHING WHICH CAUSED TIRE FAILURE. THIS VEHICLE WAS NEVER DRIVEN IN OFF ROAD CONDITIONS AND I BELIEVE IT WAS A CASE OF TIRE FAILURE.( DOT NUMBER: W2HL TIRE SIZE: 235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#554299September 1, 2000
TIRES:TREAD/BELT
THE VEHICLE HAS EXPERIENCED MULTIPLE FAILURES OF THE RECALL COMPONENT (00T-005) WHICH HAVE RESULTED IN BLOWOUTS PRIOR TO NOTIFICATION, CONSUMER IS REQUESTING REIMBURSEMENT. *MJS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#729841September 1, 2000
TIRES
ONE TIRE FAILED WHILE DRIVING; THE DEALER INSPECTED AND DETERMINED REMAINING TIRES WHERE ALSO DEFECTIVE.( DOT NUMBER: VDHL TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#729851September 1, 2000
UNKNOWN OR OTHER
NO SUMMARY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#729933September 1, 2000
TIRES
ALL 4 TIRES DEVELOPED CRACKS IN EVERY OTHER CLEAT WHERE THE TREAD JOINS THE TIRE CASING AND ALONG THE BEADS. THERE WAS NO TREAD SEPARATION BUT I FELT IT WAS IMMINENT. PORTSMOUTH FORD DID NOT WANT TO INSPECT THE TIRES UNTILL I INSISTED. THEY THEN TOLD ME I WOULD HAVE TO WAIT FOR THE NEXT AVAILABLE APPOINTMENT WHICH WAS 2 WEEKS AWAY.I FINALLY CALLED THE NATIONAL FORD CUSTOMER SERVICE NUMBER.THEY WOULD NOT EVEN TALK TO ME ABOUT THE DEFECTIVE TIRES UNTILL I VERBALLY FORCED A CUSTOMER SERVICE AGENT TO TAKE A FORMAL COMPLAINT. THE PEOPLE AT THE FIRESTONE NATIONAL 800 NUMBER WOULD NOT GIVE ME ANY INFORMATION ABOUT WARRRANTEE REPLACEMENT. I HAD TO LOCATE A FIRESTONE TIRE SERVICE CENTER IN MANCHESTER, NH. FIRESTONE OFFERED TO REPLACE THE TIRES ALLOWING 50% TREAD WEAR. THE PROBLEM IS THEY COULD NOT PROVIDE REPLACEMENT TIRES FOR 5-6 MONTHS. TO SUM THIS UP, I PURCHASED 4 TIRES OF ANOTHER BRAND TODAY. I HAVE THE LOT NUMBER OF THE DEFECTIVE TIRES: VNCU1TX048 (ALL 4 THE SAME LOT) I TOOK DIGITAL PICTURES OF THE DEFECTS AND HAVE MY RECEIPTS.( DOT NUMBER: NOT KNOWN TIRE SIZE: 255/70R16 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#729938September 1, 2000
TIRES:SIDEWALL
ALL FOUR TIRES HAD A CONTINOUS CRACK IN THE SIDEWALL RUNNING AROUND THE TIRE APPROXIMATELY 1 INCH FROM THE OUTER EDGE OF THE TIRE. THE CRACK IN SOME PLACES WAS WIDE ENOUGH TO STICK A CAR KEY INTO. I CALLED FIRESTONE CUSTOMER SUPPORT AND WAS PROMPTLY INSTRUCTED TO GO TO A DEALER WHO UPON INSPECTION CHANGED OUT ALL 4 TIRES. FIRESTONE DID CHARGE ME $135 TOTAL FOR THE REPLACEMENT TIRES. MY CONCERN IS NOT ABOUT THE MONEY, BUT THAT THESE TIRES WERE NOT LISTED ON THE FIRESTONE RECALL LIST OR NHTSA SAFETY ADVISORY (9/1/00). I CURRENTLY HAVE FIRESTONE WILDERNESS AT TIRES ON MY VEHICLE AND AM CONCERNED ABOUT THESE TIRES. THE DOT # OF THESE TIRES IS NOT ON THE FIRESTONE RECALL OR NHTSA SAFETY ADVISORY. PLEASE CONTACT ME FOR FURTHER INFORMATION OR IF YOU HAVE HAD OTHER COMPLAINTS ABOUT TIRES WITH DOT #'S OUTSIDE THE RECALL AND SAFETY ADVISORY TIRES. I WOULD LIKE TO CHANGE OUT MY TIRES BUT THERE ARE NO TIRES AVAILABLE AT THIS TIME.( DOT NUMBER: VNHL TIRE SIZE: P235/75/15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#869359September 1, 2000
VEHICLE SPEED CONTROL:LINKAGES
THROTTLE IS STICKING IN THE CLOSE POSITION,AND UPON DEPRESSING ACCELERATOR PEDAL, VEHICLE SUDDENLY TOOK OFF IN FULL THROTTLE. CONSUMER HAS CONTACTED DEALER, DEALER HAS REPLACED THROTTLE BODY. PLEASE PROVIDE ANY FURTHER DETAILS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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