Ford Explorer Complaints (2002)

3,572 consumer complaints on file.

#10265191April 14, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
WE DROVE OUR 2002 FORD EXPLORER TO VISIT FAMILY 1 HOUR AWAY WITHOUT ANY PROBLEM. AFTER WE ARRIVED WE NEEDED TO MAKE A QUICK TRIP TO THE STORE AND THE CAR DIDN'T EVEN MAKE IT OFF THE BLOCK BEFORE THE OD LIGHT BLINKED AND THE CAR WOULDN'T SHIFT GEARS. IT WOULDN'T GET PASSED 20 OR 25 MPH. WE HAD TO LEAVE THE CAR THERE AND GET A RIDE ALL THE WAY HOME. THE NEAREST TRANSMISSION SHOP FIXED THE TRANSMISSION FOR ABOUT $1000 WITH A 6 MONTH WARRANTY. I HOPE IT LASTS AND THAT FORD WILL ACKNOWLEDGE THIS PROBLEM SOON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10265092April 13, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
2002 FORD EXPLORER TRANSMISSION FAILURE AT 49,562 MILES. UNABLE TO ACCELERATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10265188April 13, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE A 2002 FORD EXPLORER,WHICH I BOUGHT NEW,THE DEALER HAS PERFORMED ALL SCHEDULED MAINTENANCE, NOW HAVE 65,000 MILES AND IT NEEDS A NEW TRANSMISSION. I UNDERSTAND THIS TO BE A DEFECT WITH THEIR SEALED TRANSMISSION AND FORD WANTS $3800.00 TO REPLACE / REBUILD. I FEEL THIS IS NOT RIGHT AND NEED SOME HELP WITH THIS MATTER. THANK YOU VERY MUCH IN ADVANCE FOR ANY HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10265013April 12, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
2002 FORD EXPLORER WITH TRANSMISSION PROBLEM, APPEARS TO BE A COMMON COMPLAINT, THIS TRANSMISSION IS FAULTY AND SHOULD BE RECALLED. DRIVING NORMAL AND TRANSMISSION STARTED ACTING UP. TOOK IT TOO DEALER AND SAYS HAS TO BE REPLACE AT $4000. TRANSMISSION HAS ALWAYS BEEN MAINTAINED AT THE RECOMMENDED INDIVIDUALS. TRANSMISSION IN THE 2002 EXPLORER IS DEFECTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10264890April 10, 2009
ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THE SPARK PLUGS WERE BLOWING OUT OF THE ENGINE WHILE DRIVING VARIOUS SPEEDS. AS A RESULT, THE ENGINE SHUTS OFF AND THE VEHICLE LOSES COMPLETE POWER. ON TWO OCCASIONS, THE DEALER REPAIRED THE VEHICLE AT THE COST OF $2,000. THE DEALER HAS NOT EXPLAINED WHAT CAUSED THE FAILURE. THE FAILURE MILEAGE WAS 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10264891April 10, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
I OWN A 2002 EDDIE BAUER EXPLORE. AT 70,000 MILES WAS TOLD AFTER CHECK TRANSMISSION LIGHT CAME ON AND GEARS WOULD NOT SHIFT THAT I NEEDED A NEW TRANSMISSION. FORD WANTED OVER 4,000.00 TO FIX IT. UNABLE TO AFFORD THAT MUCH I TOOK IT TO A TRANS REPAIR SHOP AND HAD A REBUILT TRANS INSTALLED AS WELL AS A NEW TORQUE CONVERTER. WAS TOLD BY THE REPAIR SHOP THAT THEY SEE ALOT OF THIS. AFTER TAKING MY CAR APART THE REASON MY TRANS WENT IS BECAUSE THERE WAS SOME KIND OF EXPLOSION IN THE TORQUE CONVERTER AND THE DEBRIS WENT INTO THE TRANS AND CAUSED THE DAMAGE TO THE TRANS. FORD DENIES ANY SUCH DEFECT. ALSO MY DUAL CLIMATE CONTROL AIR CONDITIONING HASN'T WORKED IN 2 YEARS AND FORD WANTS OVER 1000.00 TO FIX IT. I ALSO OWN A 2007 MUSTANG GT WITH ONLY 6000 MILES ON IT AND NOW THE REAR WINDOW IS LEAKING WHEN IT RAINS!! FORD SHOULD NOT ASK FOR ANY BAIL OUT MONEY FROM OUR GOVERNMENT IF THEY ARE GOING TO CONTINUE TO BUILD JUNK. NEEDLESS TO SAY MY NEXT VEHICLE WILL BE A FOREIGN CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10264446April 8, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION OD LIGHT BLINKING STARTED OVER A YEAR AGO AND WE TOOK TO NEARBY DEALER AND THEY CHARGED AROUND $900 TO SERVICE TRANSMISSION AND OD LIGHT STOPPED BLINKING. FEW MONTHS AGO THE LIGHT CAME UP AGAIN AND THIS TIME DEALER SAYS IT NEEDS A NEW TRANSMISSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10264479April 8, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
THE VEHICLE CAME WITH A PROBLEM TRANSMISSION, I HAD TO HAVE IS REPAIRED TWICE IN A 7 YEAR PERIOD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10264332April 7, 2009
ELECTRICAL SYSTEM
APPROACHED STOP SIGN AT A SLOW RATE OF SPEED - BASICALLY COASTING 30 - 40 FEET FROM A DRIVEWAY, AS THE BRAKES WERE APPLIED, THE ENGINE STARTED TO REV UP, LIKEN TO THE CRUISE CONTROL ENGAGING, AND BRAKES COULD NOT RESTRAIN VEHICLE AND IT WAS BASICALLY PUSHED THROUGH THE STOP SIGN AND COLLIDED WITH AN ONCOMING VEHICLE, THERE WAS INSUFFICIENT TIME TO PUT THE VEHICLE IN NEUTRAL OR TURN OFF THE ENGINE, THIS WAS THE FIRST TIME THIS EVER HAPPENED, VEHICLE WAS IN GOOD CONDITION AND MECHANICALLY WELL MAINTAINED, THE WEATHER WAS CLEAR AND THE ROADS WERE DRY, THE VEHICLE WAS TAKEN TO A DEALERSHIP TO HAVE ON-BOARD COMPUTER READ - NO ERROR CODES WERE NOTED, AS A RESULT OF THE ACCIDENT - THE VEHICLE WAS TOTALED. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10264274April 6, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
O/D LIGHT COMING ON. TRANSMISSION NOT SHIFTING OUT. THIS IS MY ONLY MEANS OF TRANSPORTATION. I HAVE 3 CHILDREN IN SCHOOL AND FOUND OUT THE TRANSMISSION NEED TO BE REBUILT. I CAN NOT AFFORD THIS. ANYTHING WILL HELP. PLEASE....... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10264198April 5, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION FAILURE 5 TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10264002April 2, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
IN 2007 MY 2002 FORD EXPLORER, EDDIE BAUER EDITION WAS HAVING PROBLEMS SHIFTING GEARS AROUND 30-40 MPH. THE RPM'S WOULD REV UP HIGH THEN JUMP INTO THE NEXT GEAR. I TOOK IT INTO A CERTIFIED TRANSMISSION CENTER AND THEY TOLD ME I NEEDED A NEW TRANSMISSION. I INSTALLED A REMANUFACTURED TRANSMISSION AND WITHIN 1 YEAR MY VEHICLE IS DOING THE SAME EXACT THING. THE REPLACEMENT ONLY HAD A SIX MONTH WARRANTY. I THEN STARTED RESEARCHING ONLINE 2002 EXPLORER TRANSMISSION PROBLEMS AND HAVE FOUND AN OVERWHELMING AMOUNT OF COMPLAINTS ABOUT THE SAME EXACT THING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10263714March 31, 2009
SUSPENSION:REAR
THE COIL SPRING ON MY 2002 FORD EXPLORER SNAPPED OFF AT THE TOP AND NOW RESTS ATOP MY SWAY BAR. I HAVE READ OF SEVERAL COMPLAINTS OF THIS HAPPENING SINCE IT HAS HAPPENED TO ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10263777March 31, 2009
SUSPENSION:REAR
DURING NORMAL OPERATION THE REAR SPRING ASSEMBLY HAS BROKEN. THEY HAVE BEEN REPLACED ONCE BEFORE AND THE ONES INSTALLED ARE NOW BROKEN. THIS IS VERY HAZARDOUS AS THE SPRING COULD PUNCTURE THE TIRE WHILE VEHICLE IS IN MOTION CAUSING AND ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10263781March 31, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION, EQUIPMENT:MECHANICAL
IN DECEMBER 2008 MY 2002 FORD EXPLORER, EDDIE BAUER WAS HAVING PROBLEMS SHIFTING GEARS AROUND 30-40 MPH. THE RPM'S WOULD REV UP HIGH THEN JUMP INTO THE NEXT GEAR. AT TIMES IT SOUNDED LIKE SOMETHING WAS ABOUT TO BREAK BECAUSE THE JUMP AND NOISE IT MADE WAS SO LOUD. I TOOK IT INTO A CAR SHOP AND THEY TOLD ME I NEEDED A NEW TRANSMISSION. SO I PAID FOR A REMANUFACTURED TRANSMISSION AND WITHIN 3 MONTHS MY CAR IS DOING THE SAME EXACT THING. I HAVE HAD TO TAKE IT BACK 2 MORE TIMES SINCE BRINGING IT IN MARCH 18. I THEN STARTED RESEARCHING ONLINE 2002 EXPLORER TRANSMISSION PROBLEMS AND HAVE FOUND AN OVERWHELMING AMOUNT OF COMPLAINTS ABOUT THE SAME EXACT THING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10263328March 28, 2009
ENGINE AND ENGINE COOLING
TIMING CHAIN RATTLE ON A 2002 FORD EXPLORER. HAD THE FRONTS REPLACED ONCE UNDER WARRANTY AT ABOUT 25,000 MILES AND AGAIN AT 80,000 MILES AT MY EXPENSE. NOW THE REAR CHAIN IS MAKING NOISE, THIS IS AFTER HAVING THE REAR TENSIONER REPLACED LAST MONTH AT 94,000 MILES. THE REAR CASSETTE SEEMS AS IF IT IS READY TO GO. I DON'T KNOW HOW FORD CAN GET AWAY WITH PRODUCING SUCH A POOR PRODUCT. THERE A THOUSANDS OF COMPLAINTS ABOUT THIS PROBLEM AND FORD WON'T DO A THING ABOUT IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10263334March 28, 2009
ENGINE AND ENGINE COOLING
CHECK ENGINE LIGHT ACCELERATING WHEN BRAKING ROTATING TIRE AXLE IDLE ISSUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10263516March 28, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE A 2002 FORD EXPLORER BOUGHT USED MARCH 2008 82,XXX MILES NOW AT 95,XXX THE OVERDRIVE LIGHT FLASHES AFTER BEING DRIVEN ABOUT 3 MILES AND IRREGULAR HARD PASSING GEAR SHIFTS OCCUR.. I HAVE FOUND ON THE INTERNET SEVERAL OTHERS WITH THIS SAME PROBLEM WITH FORD.... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10262807March 23, 2009
SUSPENSION:REAR
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT NOTICED THAT THE REAR OF THE VEHICLE WAS LOWER TO THE GROUND THAN USUAL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND A FORD DEALER AND THEY BOTH VERIFIED THAT THE REAR COIL SPRINGS FAILED. THE FAILURE MILEAGE WAS 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10262829March 23, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
OD BLINKING. WE HAVE THREE 2002 FORD EXPLORER WHICH ALL HAVE THE SAME PROBLEM AND WE HAVE REPLACED EVERYTHING IN THE TRANSMISSION WITH NEW. THIS IS BOLOGNA. SAME AS EVERYONE ELSE'S SHIFTING PROBLEMS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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