Ford Explorer Complaints (2002)

3,572 consumer complaints on file.

#10267655May 4, 2009
SUSPENSION:REAR
REAR COIL SPRING BROKE AFTER ONLY 76,000 MILES. LIGHT DRIVING MOST TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10267662May 4, 2009
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT EVERY TIME GASOLINE IS PUMPED INTO THE VEHICLE, FUEL WOULD SPEW OUT AND SPLASH ONTO THE CONTACT. THE DEALER STATED THAT THE REPAIRS WOULD COST $1,000, EVEN THOUGH THERE WAS A RECALL FOR THE 2002 FORD EXPEDITION. THE CONTACT FEELS THAT THE MANUFACTURER SHOULD BE RESPONSIBLE FOR THE REPAIRS. THE CURRENT MILEAGE WAS 70,000 AND FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10267718May 4, 2009
AIR BAGS
MY AIR BAG LIGHT GOES ON AND OFF ALOT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10267720May 4, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION, SUSPENSION:REAR
I OWN A 2002 FORD EXPLORER, PURCHASED NEW IN 2001. FIRST A FEW YEARS AFTER THE VEHICLE WAS PURCHASED, MY O/D LIGHT STATED FLASHING. I BROUGHT THE VEHICLE TO MY LOCAL FORD DEALER AS IT WAS STILL UNDER WARRANTY. THE TRANSMISSION WAS OVERHAULED AND HAVEN'T HAD A PROBLEM. IN 2008 I HAD ROUTINE BRAKE REPLACEMENT DONE ON MY VEHICLE AT A LOCAL GARAGE AND WHEN THIS WAS DONE THE TECHNICIAN WORKING ON THE VEHICLE NOTICED THAT MY REAR COIL SPRINGS WERE BROKEN AND NEARLY FELL OUT. I HAD THIS PROBLEM REPLACED WITH NEW SHOCKS AND SPRINGS AND DID NOT THINK SOMETHING LIKE THIS WOULD HAPPEN BECAUSE THE VEHICLE HAD LOW MILEAGE. NOW JUST RECENTLY WITH 61000 MILES ON MY VEHICLE THE O/D LIGHT BEGAN TO FLASH AGAIN, I HAD PROBLEMS SHIFTING FROM PARK TO REVERSE, THEIR WAS A DEFINITE SLIP, AND ALSO NOTICED A FEW DAYS BEFORE THE LIGHT CAME ON THAT THEIR WAS A SHUDDER WHEN UPSHIFTING FROM 4TH TO 5TH GEAR. I BROUGHT THE VEHICLE TO MY LOCAL FORD DEALER AND THEY DETERMINED THAT I NEEDED TO REPLACE THE TRANSMISSION. DUE TO THE COST OF THIS BEING OVER $4000.00, I DECIDED TO BRING IT TO A REPUTABLE TRANSMISSION REPAIR FACILITY. I DID GET A LOWER QUOTE AND AUTHORIZED THE REPAIR. I SPOKE TO THE OWNER OF THE BUSINESS AND HE ADVISED ME THAT THE TRANSMISSION NEEDED TO BE REMANUFACTURED AND THEY ALSO FOUND WATER OR COOLANT IN THE TRANSMISSION FLUID. THE OWNER ALSO ADVISED ME OF THE FACT THAT THEIR IS A VENT FOR THE TRANSMISSION AND IT WAS PLUGGED WITH SOME SORT OF PLUG WHICH SHOULD NOT BE THEIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10267429May 1, 2009
STRUCTURE:BODY:HATCHBACK/LIFTGATE
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. WHEN ENTERING THE VEHICLE, THE CONTACT NOTICED THAT THE REAR LIFTGATE BELOW THE WINDOW WAS CRACKED. HE WAS CONCERNED THAT THE WINDOW PANEL WOULD FAIL AND CAUSE THE GLASS TO SLIDE OUT AND SHATTER. NO REPAIRS WERE MADE TO THE VEHICLE. THE CONTACT IS IN THE PROCESS OF TAKING THE VEHICLE TO THE DEALER AND NOTIFYING THE MANUFACTURER. THE FAILURE AND CURRENT MILEAGES WERE 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10267459May 1, 2009
LATCHES/LOCKS/LINKAGES, POWER TRAIN:AUTOMATIC TRANSMISSION
I BOUGHT A 2002 FORD EXPLORER WITH 19,000 MILES ON IT ALSO THINKING WHAT A GREAT DEAL I HAVE HAD THE TRUCK FOR 3 YEARS IT NOW HAS 76,000 MILES ON IT. THE CHECK ENGINE LIGHT HAS BEEN COMING ON AND THE O/D LIGHT WILL START BLINKING I TOW A BOAT SO I TOOK IT TO A TRANSMISSION SHOP THEY SAID IT WAS VERY COMMON FOR THIS TO HAPPEN WITH THE YEAR OF TRUCK THAT I HAVE. THEY SAID THE CAUSE WAS SERVO PISTON BORE WHAT EVER THAT MEANS THEY ALSO SAID THAT IF I DON'T REPAIR IT FOR $2,400.00 THAT THE LIGHTS WILL CONTINUE TO COME ON AND THE TRUCK WILL CONTINUE TO SLIP. THE OTHER WEIRD THING IS I'LL BE DRIVING AND I HEAR A DING YOU KNOW THE SOUND YOU HAVE WHEN YOU LEAVE YOUR KEYS IN THE TRUCK BUT I'M DRIVING MY TRUCK WHEN THIS HAPPENS AND THE DOOR LOCK WILL GO OFF LIKE I'M LOCKING THE DOORS. I REALLY LOVE MY TRUCK THE BODY IS IN EXCELLENT SHAPE I STILL OWE ON MY TRUCK SO BUYING SOMETHING NEW ISN'T AN OPTION. THE SAD THING IS I TOW A BOAT EVERY WEEKEND AND I'M WORRIED THAT SOMETHING MIGHT HAPPEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10267211April 29, 2009
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
ROLLING DOWN PASSENGER SIDE WINDOW WHEN I HEARD A LOUD POP AND THE WINDOW SLID DOWN AND WILL NO LONGER GO UP OR DOWN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10267292April 29, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE A 2002 FORD EXPLORER THAT IS NOW HAVING TRANSMISSION PROBLEMS WHICH WILL COST IN THE NEIGHBORHOOD OF $3000 TO FIX. AFTER DOING SOME RESEARCH ON THE INTERNET I CAN'T BELIEVE THE NUMBER OF OWNERS WHO HAVE THE SAME PROBLEM. FORD APPARENTLY KNOWS OF THIS PROBLEM AND HAS DECLINED TO ACCEPT RESPONSIBILITY. I KNOW ITS NOT A SAFETY ISSUE BUT WE ARE HAVING TO PAY FOR REPAIRS OF A FAULTY PRODUCT IN BAD TIMES WHEN SOME OF US DON'T HAVE JOBS. I AM ASKING THE NHTSA TO HELP ADDRESS THIS PROBLEM TO FORD. THANK YOU! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10267157April 28, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10266804April 27, 2009
POWER TRAIN
WHILE PARKING MY 2002 EXPLORER, I WENT TO SHIFT IT INTO PARK AND FELT A 'POP'. THE GEAR SHIFTER COMPLETELY BROKE OFF IN MY HAND. LUCKILY IT DIDN'T SHIFT OUT OF PARK AND I WAS ABLE TO DRIVE IT TO A MECHANIC TO LOOK AT. HOWEVER THIS HAPPENED ON A SATURDAY, SO THERE WAS NO WAY TO GET IT FIXED. I DID SOME RESEARCH ONLINE AND FOUND THIS SEEMS TO BE A COMMON PROBLEM WITH THIS YEAR AND MODEL. I'M VERY UPSET THAT A PART SO CRITICAL IS MADE SO POORLY. I FEEL THAT THIS IS A MAJOR SAFETY CONCERN AND FEEL THAT FORD SHOULD DO SOMETHING ABOUT THE ISSUE. THIS IS GOING TO COST ME ALOT OF MONEY TO FIX....MONEY THAT I DON'T HAVE. THE QUOTE FROM MY LOCAL DEALERSHIP IS $1600 BECAUSE THEY HAVE TO REPLACE THE ENTIRE COLUMN! SO IN THE MEANTIME I'M STUCK AT HOME WITHOUT A RIDE. PLEASE LOOK INTO THIS ISSUE. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10266585April 24, 2009
STEERING, POWER TRAIN:AUTOMATIC TRANSMISSION
COMPLAINANT HAS HAD DIFFICULTY SHIFTING INTO PARK SINCE THE VEHICLE WAS PURCHASED USED IN DECEMBER 2007. DECEMBER 2008 JUST AFTER CHRISTMAS VEHICLE ROLLED BACKWARDS DOWN A SLIGHT INCLINED DRIVEWAY. THE COMPLAINANT PARKED THE VEHICLE AND WAS IN THE HOME FOR APPROXIMATELY 35-45 MINUTES WHEN THE COMPLAINANTS WIFE ASKED WHERE WAS THE VEHICLE WHY WASN'T IT IN THE DRIVEWAY. THE CONSUMER WENT OUTSIDE AND FOUND THE VEHICLE ROLLED BACKWARDS DOWN THE DRIVEWAY AND CAME TO REST IN THE YARD (GRASS). THE COMPLAINANT ALSO NOTED AND ADDITIONAL INCIDENT WHERE THE VEHICLE STALLED AND THE COMPLAINANT COULD NOT GET THE VEHICLE IN PARK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10266668April 24, 2009
STEERING
WENT TO SHIFT VEHICLE TO DRIVE FROM PARK POSITION, SHIFT LEVER WENT DOWN WITHOUT SHIFTING VEHICLE INTO GEAR., UPON INSPECTION THE BOTTOM OF THE CASE WHERE THE SHIFT LEVER IS HELD BY A PIN HAD BROKEN OFF, THE ONLY WAY TO REPAIR THIS SITUATION IS TO CHANGE THE ENTIRE STEERING COLUMN ACCORDING TO TWO (2) FORD DEALERS I VISITED. UPON SEARCHING THIS PROBLEM ON THE INTERNET, I FIND IT AMAZING OF HOW MANY OTHER PEOPLE HAVE THE SAME PROBLEM. IT COST $1265.00 TO REPLACE THE UNIT NOT INCLUDING LABOR COST. I BELIEVE THAT THIS IS FATIGUE ON THAT PIECE OF METAL. FORD SHOULD BE MADE AWARE OF THIS AS A DEFECTIVE PRODUCT AND A RECALL SHOULD TAKE PLACE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10266212April 21, 2009
ENGINE AND ENGINE COOLING
2002 FORD EXPLORER 74,000 MILES. HEARD A BANGING NOISE COMING FORM MOTOR. TOOK TO REPAIR SHOP - STATED TO ME THAT THIS IS A TIMING CHAIN ISSUE. TIMING CHAIN NEEDS TO BE REPLACED AND WILL COST $1500.00 - $2000.00. DEALER SAID THAT FORD IS AWARE OF THIS ISSUE AND HAS HAD SEVERAL COMPLAINTS. (SEE CAR COMPLAINTS.COM). THEY SAID TO CALL FORD AND SEE IF THEY WILL RECTIFY. TO NO AVAIL FORD SAID NO. THE DEALER STATED THAT FORD USED CHEAP PARTS FOR THE TIMING CHAIN AND WILL NOT BACK UP THEIR WORK. WHAT A CROCK. PLEASE INVESTIGATE THIS ISSUE AS IT SHOULD BE CONSIDERED A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10266176April 20, 2009
STRUCTURE:BODY
2002 FORD EXPLORER DEVELOPED A CRACK BELOW THE REAR HATCH WINDOW EXTENDING DOWN AND TO THE RIGHT OF THE FORD EMBLEM. SINCE THEN I HAVE OBSERVED THESE ON DOZENS OF EXPLORERS. MY VEHICLE WAS NOT INVOLVED IN AN ACCIDENT, NOR WAS THE HATCH BEING USED WHEN THIS OCCURRED. I FEEL IT IS A SAFETY ISSUE SINCE THE GLASS COULD FALL OUT ON THE HIGHWAY. FORD IN NO WAY ACKNOWLEDGES THE ISSUE THAT HAS HUNDREDS OF COMPLAINTS ON MESSAGE BOARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10265940April 18, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
I AM HAVING THE SAME PROBLEMS ALL THE OTHER PEOPLE ARE HAVING THAT OWN A 2002 EXPLORER. O/D OFF LIGHT FLASHING, SERVICE ENGINE SOON LIGHT ON, SLIPPING 2ND TO 3RD GEAR, SHUTTERING IN 5TH GEAR, TOLD BY ASE CERTIFIED MECHANIC TRANSMISSION WAS GOING OUT. PLEASE MAKE FORD RECALL THESE VEHICLES AND FIX THE PROBLEMS THAT THEY KNEW ABOUT BUT SOLD THE VEHICLES ANYWAY. DO THIS BEFORE SOMEONE HAS TO DIE IN A WRECK BECAUSE THEN IT WILL BE TOO LATE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10265956April 18, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
2002 EXPLORER, 1ST INCIDENT, HAD OD LIGHT FLASHING W/VERY HARD SHIFT. HAD TRANSMISSION REBUILT. ABOUT 6 MONTHS LATER, SLIPPING AT 30 TO 40 MILES PER HOUR, HAD TRANSFER CASE REBUILT. 6 WEEKS LATER TRANSMISSION SLIPPING AGAIN AT 30 TO 40 MPH WITH LOUD WHINE WHEN STOPPING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10265881April 17, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
I OWN A 2002 FORD EXPLORER WITH SEVENTY THOUSAND MILES AND HAVE THE SAME PROBLEM THAT THOUSANDS OF OTHER EXPLORER OWNERS HAVE. THE TRANSMISSION WILL NOT SHIFT FROM SECOND TO THIRD GEAR. HAVING DRIVEN ONLY A FEW BLOCKS WHEN THIS OCCURRED, I RETURNED HOME AND AT THAT TIME THE CHECK TRANSMISSION LIGHT CAME ON. FROM WHAT I HAVE READ ONLINE FROM OTHER OWNERS THE EXPLORER SEEMS TO BE A POORLY DESIGNED AND ENGINEERED VEHICLE. I HAVE NO EXPECTATIONS OF YOU OR ANYONE AT FORD DOING ANYTHING TO RESOLVE THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10265292April 14, 2009
VISIBILITY:REAR WINDOW WIPER/WASHER
I POPPED OPEN THE REAR LIFT GATE WINDOW OF MY 2002 FORD EXPLORER, AND AS IT DID NOT OPEN FULLY, I PUSHED IT UPWARD SLIGHTLY OUT THE WAY. THE GATE WINDOW ASSEMBLY COLLAPSED, SHATTERED, AND FELL ON MY HEAD. FORTUNATELY, I WAS NOT INJURED, BUT IT WAS UNNERVING TO SAY THE LEAST. INVESTIGATING FURTHER, I SEE THAT THIS IS ACTUALLY NOT AN UNCOMMON OCCURRENCE: HTTP://WWW.CARCOMPLAINTS.COM/FORD/EXPLORER/2002/WINDOWS_WINDSHIELD/REAR_LIFT_GATE_WINDOW_EXPLODED.SHTML SOMETHING NEEDS TO BE DONE, AND SOON, OUR SOMEBODY IS GOING TO GET BLINDED OR WORSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10265360April 14, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE A 2002 FORD EXPLORER WITH AN AUTOMATIC TRANSMISSION THAT IS GOING BAD. ONE DAY THE CAR IS FINE AND THE NEXT DAY MY LIGHT WHEN ON - OUT OF THE BLUE. I DIDN'T KNOW THERE WAS A PROBLEM UNTIL MY O/D OFF LIGHT IS BLINKING & THE SERVICE ENGINE SOON LIGHT IS ALWAYS ON. PLUS, CHECK TRANSMISSION LIGHT IS ALSO LIT UP. THIS ALL HAPPENED WITH ABSOLUTELY NO WARNING. I FEEL THE CAR IS DANGEROUS TO DRIVE AND AM NOT SURE WHAT I AM GOING TO DO....EXCEPT I KNOW I CANNOT DRIVE IT ANYMORE. I HAVE THREE YOUNG CHILDREN THAT ARE IN THIS TRUCK ALL THE TIME. I'VE ONLY MADE A FEW PAYMENTS ON IT AND NOW I'M TOLD THAT IT'S GOING TO COST ME OVER $3000 TO REPAIR, WHICH IS ALMOST WHAT THE CAR IS WORTH AT THIS POINT. I WISH I KNEW THAT THIS MANY 2002 FORD EXPLORERS ARE HAVING THIS ISSUE BEFORE I BOUGHT IT. LET ME SAY, I CAN'T BELIEVE THERE HAS BEEN THIS MANY PROBLEMS WITH THE FORD EXPLORER TRANSMISSIONS!!! I THOUGHT I JUST HAD BAD LUCK UNTIL FINDING THE 'AUTO BEEF COMPLAINT' WEB SITE! I WILL SAY THAT THIS FORD WILL BE THE FIRST AND LAST I WILL EVER OWN IF I CAN'T GET HELP WITH THIS TRUCK. THERE WILL NOT BE A PROBLEM ABOUT LEAVING IT BEHIND. I SEE THAT THIS IS A COMMON ISSUE WITH FORD. SEEMS WE HAVE JOINED A LONG AND DISTINGUISHED LIST OF 2002 TRANSMISSION PROBLEMS. WENT LOOKING AROUND GOOGLE TO FIND ANY INFORMATION ON THE SAME SYMPTOMS AND FOUND THIS 'AUTO BEEF' WEB SITE. I HAVE EXPERIENCED THE EXACT SAME ISSUES OF SO MANY OTHER PEOPLE, AND NO ONE KNOWS WHAT CAN BE DONE ABOUT IT. IF YOU DO AN INTERNET SEARCH THERE ARE THOUSANDS OF PEOPLE WITH THIS SAME EXACT ISSUE. SOME VEHICLES REPORT AS LOW AS 20,000 MILES WHEN THE TRANSMISSION FAILS. READ THE THOUSANDS OF COMPLAINTS OUT THERE FROM THE HARD WORKING CONSUMER, AND I THINK YOU WILL AGREE. I DO REALIZE TO ADMIT THAT THE TRANSMISSIONS IN THE 2002 FORD EXPLORER ARE FAULTY WILL COST SOME AMOUNT OF MONEY. HENRY FORD DIDN'T RUN HIS COMPANY FOR AS LONG AS HE DID AND NOT STAND BEHIND HIS WORK. FOREIGN CARS ARE MAKING A KILLING... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10265362April 14, 2009
SUSPENSION:REAR
I OWN A 2002 FORD EXPLORER WITH 65,000 MILES ON IT, HAVE NEVER TOWED ANYTHING OR USED IT FOR HAULING HEAVY LOADS. I TAKE MY SMALL CHILDREN BACK AND FORTH TO SCHOOL AND DRIVE 15 MILES ROUND TRIP TO WORK 3 DAYS A WEEK. BOTH REAR COIL SPRINGS ARE RUSTED AND BROKEN - PASSENGER SIDE BROKEN IN 3 SPOTS, DRIVER'S IN ONE SPOT. THIS HAS RUINED THE REAR STRUTS. CAR IS NOW DANGEROUS TO DRIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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