Ford Explorer Complaints (1998)

2,085 consumer complaints on file.

#870185September 11, 2000
TIRES
CONSUMER HAD FOUND CRACKS ON THE FOUR SET OF TIRES. DEALER HAD REFUSED TO REPLACE THEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#870200September 11, 2000
TIRES:TREAD/BELT
PE00 020 ; FRONT PASSENGER TIRE WENT FLAT. THEN, A COUPLE OF MONTHS LATER THE REAR PASSENGER TIRE WENT FLAT. SHE CONTACTED FIRESTONE, AND THEY TOLD HER THAT HE RVEHICLE WAS UNDER RECALL DUE TO VIN. THE TIRE WAS FIRESTONE P23570R15.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#870201September 11, 2000
TIRES:TREAD/BELT
PE00 020; CONSUMER NOTICED THAT ALL FOUR TIRES HAS STRESS MARKS AND CRACKING ON THE TOP OF TIRES. CONSUMER STATED THAT SHE WENT TO FIRESTONE, AND THE ATTENDANT TOLD HER THAT VEHICLE WASN'T INCLUDED IN RECALL DUE TO VIN. *AK THE CONSUMER HAD THE TIRES INSPECTED AND WAS TOLD THAT THE TIRES HAS CRACKS LIKE OTHER FIRESTONE TIRES. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#870217September 11, 2000
TIRES:TREAD/BELT
TRAVELING 65MPH & HEARD A NOISE. TIRE WENT FLAT. EXCHANGED IT WITH THE SPARE. TREAD HAD SEPARATED FROM THE FIRESTONE WILDERNESS AT TIRE P235/75R15. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#870220September 11, 2000
TIRES:TREAD/BELT
JUST BROUGHT VEHICLE 9/6/00. ONE WENT FLAT & WAS PLUGGED & PLACED BACK ON VEHICLE. NO GUARANTEED ISSUED ON TIRE FOR RECALL & IT WAS RECALLED. MECHANIC TOOK TIRE OFF & REPLACED IT. OTHER 3 TIRES NOT ON RECALL. TOOK VEHICLE TO DIAGNOSTIC STORE & HAD THEM INSPECTED. ALL 3 TIRES HAD CRACKS. THE LOCATION OF THE CRACKS WAS BY THE TREAD ON THE CASINGS. TIRES NOT REPLACED. FIRESTONE WILDERNESS AT P235/75R15 WITH 73,000 MILES ON IT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#730935September 10, 2000
TIRES
WE FOUND CONTINUOUS CRACKS IN ALL FOUR OF OUR 15" WILDERNESS TIRES ON THURSDAY, AUGUST 10, 2000. FIRESTONE REFUSED TO REPLACE THEM BECAUSE THE DOT CODE WAS VNHL INDICATING THAT THEY WERE MADE IN QUEBEC. OUR FORD DEALER, JIM ROSS, TOLD US TO GO ANYWHERE AND BUY ANY TIRES, AND THAT FORD OF FIRESTONE WOULD REIMBURSE US. HE SAID THEY WERE SCAREY LOOKING. HE WAS WORRIED ABOUT MY WIFE, LUANNE, DRIVING ON THEM. LUANNE BOUGHT 4 NEW MICHELINS AND HAD THEM PUT ON FOR $507.32. SINCE THE DAMAGED FIRESTONES WERE NOT MADE IN DECATUR, IT LOOKS LIKE WE WILL NOT GET OUR MONEY BACK. WE ARE UPSET ABOUT LOSING THIS MUCH MONEY, BUT MY FAMILY'S SAFETY IS MORE IMPORTANT THAN $500. I HOPE YOUR OFFICE CAN LOOK INTO THIS PROBABLE PROBLEM WITH THESE TIRES THAT SO FAR HAVE ESCAPED THE RECALL, BEFORE MORE LIVES ARE LOST AND PROPERTY DAMAGED. THANK YOU SO MUCH FOR YOUR TIME. SINCERELY, BILL DUGAN( DOT NUMBER: VNHL )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#730964September 10, 2000
TIRES
TIRE COMPLETELY SEPARATED AND ALMOST CAUSED ROLLOVER. THIS IS NOT ONE OF RECALLS , BUT IT IS DEFECTIVE AND MAYBE SHOULD BE INCLUDED.( DOT NUMBER: VNHL TIRE SIZE: P23575R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#730855September 9, 2000
WHEELS
THERE IS A THUMPING ON THE DRIVER'S SIDE FLOOR BOARD, WHILE TURNING THE WHEEL. THIS THUMPING FEELS AS IF SOMETHING IS BINDING IN THE FRONT DRIVER SIDE WHEEL. HAS BEEN TO THE DEALERSHIP 3 PREVIOUS TIMES AND WILL BE RETURNING FOR THE 4TH. ASAP THIS IS A LEASED VEHICLE. AND THE OWNER OF THE DEALERSHIP IS AWARE OF ALL THE PROBLEMS THIS VEHICLE HAS HAD. I ALSO HAVE RECEIPTS OF EVERY TIME THIS VEHICLE HAS BEEN IN FOR SERVICE. MY CONCERN IS THAT, IF I WANTED A VEHICLE WITH ALL THESE PROBLEMS, I MIGHT AS WELL OF PURCHASED A USED ONE. IN ORDER TO GET OUT OF THE LEASE, THE DEALERSHIP WANTS TO CARRY OVER THE REMAINING LEASE TO ANOTHER VEHICLE. I FEEL I DIDN'T CAUSE THESE PROBLEMS, SO WHY HAVE I BEEN SUBJECT TO BEING PENALIZED FOR THE REMAINING LEASE OF 1 YR. CAN YOU HELP?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#730867September 9, 2000
VISIBILITY:WINDSHIELD WIPER/WASHER
WIPER MOTOR FOR REAR WINDOW FAILED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#730870September 9, 2000
VISIBILITY:WINDSHIELD WIPER/WASHER
WIPER MOTOR ON REAR WINDOW FAILED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#730720September 8, 2000
TIRES
TO WHOM THIS MAY CONCERN, I AM WRITING A COMPLAINT AS A LAST RESORT IN HOPES THAT SOMEONE WILL HELP ME WITH MY FIRESTONE TIRES. I HAVE A 1998 EXPLORER WITH WILDERNESS AT TIRES THAT ARE NOT MADE AT THE DECATUR PLANT AND NOT CURRENTLY UNDER A RECALL. HOWEVER, I HAVE 3 TIRES THAT HAVE 37K MILES ON THEM (PURCHASED WITH VEHICLE) THAT HAVE CRACKS AND SPLITTING ALONG THE ENTIRE CURCUMFRANCE OF THE TIRES WHERE THE SIDEWALL MEETS THE TREADS. I HAVE BROUGHT MY TIRES INTO FIRESTONE, THEY BLAME FORD FOR THE 26LB AIR PRESSURE AND SAY THE CRACKING IS "NORMAL" AND "COSMETIC". I ALSO BROUGHT MY VEHICHLE INTO FORD AND THEY SAID THEY CAN DO NOTHING AS THEYDID NOT MAKE THE TIRE. THE MECHANIC DID AGREE HOWEVER, THE TIRE IS DEFECTIVE. I ALSO BROUGHT MY VEHICLE INTO A GOODYEAR STORE, AND THEY TOO ADVISED ME THAT THE 3 TIRES ARE DEFECTIVE AND THE TREADS ARE SEPERATING FROM SIDEWALL. I DO NOT HAVE THE MONEY TO REPLACE 4 TIRES, MUCH LESS 5 AND I KNOW FOR A FACT MY FIRESTONE TIRES ARE DEFECTIVE, EVEN IF THEY WHERE NOT MADE IN THE ILLINOIS PLANT. I AM NOT GETTING HELP FROM EITHER FORD OR FIRESTONE, BOTH REFUSE TO ACCEPT RESPONSIBILITY. I WOULD HOPE SOMEONE WILL BE ABLE TO CONACT ME AND TELL ME HOW TO PROCEED. I HAVE A FAMILY OF 5 AND DO NOT WANT TO RISK THEIR LIVES. I THANK YOU FOR YOUR TIME. ....STACEY O'CONNELL( DOT NUMBER: )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#730747September 8, 2000
TIRES
TIRES CRACKING BETWEEN TREAD AND SIDEWALL FOR THE ENTIRE CIRCUMFERENCE OF THE TIRE ON ALL FOUR TIRES.( DOT NUMBER: VNCU 1PX TIRE SIZE: P255/70R16 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#730812September 8, 2000
TIRES:TREAD/BELT
THE TIRES ON MY FORD EXPLORER ARE NOT ON THE SAFETY RECALL LIST. HOWEVER, I HAD THEM INSPECTED BY A TIRE SHOP AND THEY RECOMMENDED THAT THEY BE IMMEDIATELY REPLACED. THERE IS A CONTINIUOS CRACK ALONG THE TREAD LINE OF ALL FOUR TIRES. EVEN THOUGH THESE TIRES WERE PROBABLY NOT PRODUCED IN THE PLANT EFFECTED BY THE RECALL I FEEL THAT THEY ARE UNSAFE TO DRIVE. THE TIRES DO HAVE 43,000 MILES ON THEM AND WERE KEPT AT THE FORD RECOMMENDED PRESSURE OF 26PSI. I AM AFRAID THAT OTHER CONSUMERS WILL LOOK AT THE SERIAL NUMBERS ON THEIR OWN TIRES AND NOT TAKE THEM IN TO BE CHECKED, BECAUSE THEY ARE NOT THE ONES LISTED IN THE RECALL. ALSO, SOME PEOPLE MAY NOT BE FINANCIALLY ABLE TO AFFORD REPLACEMENT TIRES. THEREFORE, I FEEL THE NHTSA SHOULD CONSIDERED INVESTIGATING WETHER WILDERNESS AT TIRES FROM OTHER FIRESTONE PLANTS SHOULD BE RECALLED. I HAVE SAVED THE OLD TIRES IN CASE THEY ARE RECALLED AT A LATER TIME. IF THERE IS ANYWHERE I CAN SEND THEM TO BE TESTED PLEASE FEEL FREE TO CONTACT ME. SINCERELY, DAWN M. SMITH( DOT NUMBER: W2HL TIRE SIZE: P23575R505 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#870033September 8, 2000
TIRES:SIDEWALL
WHILE DRIVING 70MPH HEARD NOISES HITTING VEHICLE. DRIVER HAD VEHICLE UNDER CONTROL. PULLED OVER & CHECKED THE TIRES. NOTICED LEFT REAR TIRE'S OUTSIDE WALL HAD COME OFF. THERE WAS ABOUT A 6-8 INCH OF RUBBER HOLDING THREAD TO THE TIRE. REPLACED TIRE WITH THE SPARE. STILL HAS THE TIRE. WAS ORIGINAL EQUIPMENT ON VEHICLE. FIRESTONE WILDERNESS AT P235/75R15 WITH 38,000 MILES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#870036September 8, 2000
TIRES:TREAD/BELT
WHILE DRIVING APPROXIMATELY 30-40MPH DUE TO RAIN. SUDDENLY VEHICLE WENT ACROSS HIGHWAY LANES & THEN FLIPPED OVER. LEFT FRONT & REAR TIRES HAD BLOWNOUT COMPLETELY. THIS HAD CAUSED DRIVER TO LOSE CONTROL. TOWED TO BODY SHOP. WAS REPAIRED. HAD THE TWO TIRES ON THE LEFT SIDE REPLACED. THE TIRES WERE SHREDDED. DO NOT HAVE THE TIRES. FIRESTONE AT P255/70R16 WITH 37,000 MILES. *AK (SEE NEW JERSEY POLICE ACCIDENT REPORT)
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#870062September 8, 2000
TIRES:TREAD/BELT
PE00 020; CONSUMER WAS TRAVELING ABOUT 35MPH ON THE HIGHWAY AND STEERING WHEEL WAS SHAKING. HE PULLED OVER TO THE SHOULDER, AND THE LEFT FRONT TIRE HAD BUBBLES. ALSO, RIGHT PASSENGER'S SIDE TIRE TREAD SEPARATED AND HA A HOLE. CONSUMER HAS CONTACTED FIRESTONE. FIRESTONE WILDERNESS #AT , TIRE SIZE P23570R15. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#870006September 8, 2000
TIRES
PE00-020, TIRE SIZE P235/75R15; SIDE OF TIRE MADE IN CANADA. A HAIRLINE CRACK DEVELOPED ABOUT AN INCH DOWN FROM THE TREAD, ALL AROUND THE TIRES. DEFECT WAS OCCURRING ON ALL 4 TIRES.*AK THE CUSTOMER PURCHASED FIVE NEW TIRES TO REPLACE THE TIRES THAT DEVELOPED HAIR LINE CRACKS AROUND THE TREAD. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#730551September 7, 2000
TIRES:TREAD/BELT
TREAD SEPARATED - TIRE IS ONE OF THE RECALLED TIRES; TIRE WENT FLAT GRADUALLY WHICH AVOIDED A SERIOUS ACCIDENT. DAUGHTER WAS TRAVELLING WITH ME AND BOTH SHE AND I COULD HAVE BEEN KILLED OR INJURED. I HAD TRIED TO GET REPLACEMENT TIRES BUT WAS ONLY PUT ON THE WAITING LIST. CALLS TO FORD AFTER THE INCIDENT DID NOT GET ANY ACTION. HELP!!!!!!!( DOT NUMBER: TIRE SIZE: 235R7515 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#730575September 7, 2000
TIRES:TREAD/BELT
TIRE ON DRIVERS REAR FAILED, TREAD SEPARATED COMPLETELY WHILE TRAVELING ON I-10 FREEWAY AT 75 MPH (SPEED LIMIT), CAUSING FORD EXPLORER TO ROLL SEVERAL TIMES. NO FATALITIES OCCURRED, DRIVER ONLY ONE IN VEHICLE, SEAT BELT PROBABLY SAVED LIFE, MULTIPLE CONTUSIONS AND STILL OFF WORK CONTINUING MEDICAL TREATMENT AND FURTHER TESTS. I DO HAVE PICTURES ON DISK THAT WERE TAKEN OF THE TIRE AND TREAD AND OF THE VEHICLE. THE ACTUAL TIRE AND TREAD HAVE BEEN SECURED.( DOT NUMBER: VDHL1PY477 TIRE SIZE: P235/75R15 )
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#730606September 7, 2000
TIRES
OUR EXPLORER WAS IN THE DEALERSHIP'S SHOP TO FIX A TRANSMISSION FAILURE. WHILE IN, I ASKED THEM TO LOOK AT A VIBRATION IN THE STEERING WHEEL THAT INTENSIFIED WHILE BRAKING. THE RESPONSE ON THE WORK ORDER FOR A VEHICLE THAT HAD JUST 17,000 MILES ON IT, "TIRES HAVE RIB WEAR" AND "POOR QUALITY TIRES CAUSING VIBRATION". AT THE TIME FORD NOR FIRESTONE WOULD REPLACE THE TIRES DESPITE THE FACT THAT THEIR OWN PERSONNEL NOTED THAT THE ARE POOR QUALITY TIRES. NOW, WITH ALL OF THE TALK OF UNSAFE FIRESTONE TIRES, I AM VERY CONCERNED THAT THE WILDERNESS HT TIRES ARE NOT INCLUDED IN THE RECALL. I AM VERY CONCERNED THAT THE NHTSA IS NOT LOOKING AT ALL POSSIBLE POOR QUALITY TIRES AND DEMANDING THAT FIRESTONE REPLACE THESE TIRES AS WELL. YOUR ASSISTANCE IN BRINGING THE ISSUE OF THE WILDERNESS HT TIRES OUT WILL BE GREATLY APPRECIATED. BY THE WAY, THE TIRES ARE BULGING AND NOT WEARING WELL AT THIS TIME.( DOT NUMBER: W2UU TIRE SIZE: P235R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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