Ford Explorer Complaints (1998)

2,085 consumer complaints on file.

#731861September 19, 2000
TIRES:TREAD/BELT
FIRESTONE TIRES MADE AT PLANT OTHER THEN DECATUR. OUR FAMILY IS LEAVING ON A 1200 MILE TRIP IN ABOUT TWO WEEKS. FIRESTONE ORIGINALLY CHECKED TIRES AND INDICATED TO ME THAT THEY ARE OK BECAUSE THEY WERE MADE AT THEIR WASHINGTON STATE PLANT AND NOT THE DECATUR PLANT AND THAT THEY ARE NOT SUBJECT TO THE RECALL. I ACCEPTED THERE EXPLANATION BUT AFTER SEVERAL WEEKS OF POOR PUBLICITY ON THE PART OF FORD AND FIRESTONE I DECIDED TO HAVE THEM CHECKED BY ANOTHER DEALER. THE TIRES WERE PULLED FROM THE EXPLORER AND IT WAS FOUND THAT ONE TIRE(RIGHT FRONT) INDICATED THE TREAD WAS PULLING WAY FROM THE REST OF THE TIRE. ALL TIRES WERE PROPERLY INFLATED AND ROTATED SINCE THE VEHICLE WAS PURCHASED NEW IN 1998. I REPLACED THE TIRES WITH ANOTHER BRAND THAT IS ACCEPTABLE TO FORD AND PAID FOR THE TIRES MYSELF. I HAVE KEPT THE TIRES AND THE ONE THAT WAS FAILING IN CLEARLY MARKED AND HIGHLIGHTED. I TOOK THE TIRES TO BOTH MY FORD DEALER AND THE LOCAL FIRESTONE DEALER AND WAS ADVISED THAT THERE IS NOTHING THEY CAN DO TO REIMBURSE ME BECAUSE THEY ARE NOT BEING RECALLED. THE COST WAS $482. FOR 4 TIRES. THE TECHNICIAN THAT REPLACED THE TIRES IS EXPERIENCED AND HAS BEEN IN THE TIRE BUSINESS FOR 5-6 YEARS. HE INDICATED THAT IN HIS OPINION THE TIRE MET ALL THE CRITERIEA OF THOSE BEING RECALLED AND THAT THE POSSIBLITY OF FAILURE WAS VERY HIGH PARTICULARLY WITH THE TYPE OF DRIVING WE WOULD BE DOING(LONG DISTANCE, WARM CLIMATE AND HIGH SPEEDS). MY CONCERN IS THAT FIRESTONE MAY HAVE A DESIGN DEFECT IN THE TIRE NO MATTER IN WHICH PLANT IT IS MADE. I BELIEVE THE INVESTIGATION INTO THIS TIRE SHOULD BE BROADENED TO INCLUDE ALL PLANTS MAKING THE WILDERNESS AT.( DOT NUMBER: TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#731880September 19, 2000
TIRES
TIRES NOT MADE AT PLANT ON RECALL, ALTHOUGH THE "CUPPING" PROBLEM PERSISTS(RELATING TO ARTICLE IN USA TODAY A FEW WEEKS AGO)( DOT NUMBER: )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#554452September 18, 2000
TIRES:TREAD/BELT
FIRESTONE WILDERNESS AT TIRES ARE EXPERIENCING TREAD SEPARATION, CONSUMER IS REQUESTING REPLACMENT TIRES AT NO CHARGE. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#554740September 18, 2000
LATCHES/LOCKS/LINKAGES:HOOD:LATCH
CONSUMER HASN'T BEEN ABLE TO SCHEDULE APPOINTMENT FOR RECALL 99V164. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#554724September 18, 2000
TIRES:TREAD/BELT
FIRESTONE WILDERNESS HT TIRES 225 70 R15 EXPERIENCED TREAD SEPARATION, CONSUMER WANTS REIMBURSEMENT. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#870793September 18, 2000
TIRES:TREAD/BELT
CONSUMER HAS A 1998, FORD, EXPLORER. DRIVER'S FRONT TIRE HAS A CRACK ON THE INSIDE LEFT. DEALER RECOMMENDED AN INDEPENDENT DEALER TO LOOK AT THE TIRES. TIRE SIZE P23575R15, DOT#W2HL. TIRES WERE REPLACE AT CONSUMER'S COST. TIRES WERE THE ORIGINAL TIRES WITH 40,000 MILES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#731756September 18, 2000
TIRES:TREAD/BELT
I HAVE FIRESTONE WILDENESS AT TIRES MADE IN CANADA. I TOOK THE TIRES TO THE FIRESTONE DEALER FOR INPECTION. THE TECHNICIAN TOLD ME THAT THE TIRES ARE @ A EARLY STAGE OF TREAD SEPARATION. EVENTHOUGH, MY WILDENESS AT TIRES ARE MADE IN CANADA AND NOT PART OF A RECALL, THEY HAVE THE TREAD SEPARATION PROBLEMS.( DOT NUMBER: TIRE SIZE: 235-75-15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#731798September 18, 2000
TIRES:TREAD/BELT
NOTICED TREAD STARTING TO SEPARATE( DOT NUMBER: VHNL TIRE SIZE: 23575R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#731818September 18, 2000
TIRES
ALTHOUGH THESE TIRES ARE NOT OFICIALLY RECALLED YET, I INSPECTED THE OUTER AREA OF THE SIDEWALL AND NOTICED THAT I HAVE HAIRLINE CRACKS ON 3 OUT OF 4 OF MY TIRES!! THIS IS EXACTLY AT THE EDGE OF THE TIRE, ABOUT 5/8" DEEP AROUND THE CIRCUMFERENCE OF THE TIRE. IT IS JUST STARTING TO DELAMINATE AT THIS EDGE. I HOPE THIS RECALL IS WIDENED TO INCLUDE THIS DOT CODE. ALSO, HOW DO I FIND OUT ABOUT THE GOVERMENT'S LIST OF TIRES/ I WANT TO REPLACE THESE AS SOON AS POSSIBLE( DOT NUMBER: VNHLIPY457 TIRE SIZE: 23575R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#870798September 18, 2000
TIRES
PE00 020; CONSUMER TOOK VEHICLE TO FIRESTONE. FRONT PASSENGER'S AND THE REAR DRIVER'S TIRES HAD STRESS MARKS GOING ALL AROUND THE TIRES. CONSUMER REPLACED THREE TIRES. ONE OF THE TIRES WAS RECALLED. THEY WERE FIRESTONE, WILDERNESS#AT, P23575R15, #DOT VNHL. THERE WERE NO INJURIES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#731670September 16, 2000
TIRES:SIDEWALL
AFTER DRIVING FROM OKLAHOMA CITY, OK TO SILVER CITY, NM AT HIGH SPEEDS (70 MPH) AND IN HIGH TEMPERATURES (100 DEGREES F), I NOTICED THAT A LINE OF CRACKS HAD FORMED ON ALL FOUR TIRES ON THE SIDEWALLS WHERE THE TREAD JOINS THE SIDEWALL. A TIRE DEALER IN S( DOT NUMBER: W2HL1PY138 TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#731691September 16, 2000
TIRES
STEVE OLINGER, A SERVICE MANAGER AT WALKER FORD HAD MY CAR INSPECTED AND FOUND THAT THREE OF MY TIRES WERE SUBJECTED TO THE FIRESTONE RECALL. HE THEN TOLD ME THAT FORD WOULD NOT REPLACE THE TIRES BECAUSE FORD AND FIRESTONE HAD AGREED NOT TO REPLACE TIRES WITH OVER 50,000 MILES. I HAVE CALLED AND VISITED FIRESTONE AND THEY HAVE SAID FORD IS WRONG. I TOLD FORD THIS BUT THEY HAVE RESTATED THEIR POLICY TO ME.( DOT NUMBER: TIRE SIZE: 15 INCH )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#731502September 15, 2000
SUSPENSION:FRONT, TIRES
VEHICLE EXPERIENCES VIBRATION AND SLIGHT DRIFT TO THE RIGHT AROUND 65 MPH. ROTATED TIRES EVERY 5000 MILES, HOWEVER INSIDE OF FRONT TIRES EXPERIENCE SEVERE CUPPING. AT 35000 MILE SERVICE, BROUGHT TO BANKSTON FORD (FRISCO TX) FOR MAINTENANCE. TIRES ROTATED, BUT NOTHING NOTED ON SERVICE REPORT ABOUT SEVERE CUPPING ON INSIDE OF TIRES BY BANKSTON. GREW FRUSTRATED WITH LACK OF SERVICE AND DISREGARD FOR SAFETY, TOOK TO GOODYEAR DEALER. TIRES WERE WORN TO THE 2ND LAYER AND NEAR FAILURE, AND SHOWN TO ME BY TECH. REPLACE WITH GOODYEARS & HAD ALIGNMENT CHECKED, NEEDED SLIGHT TOE IN ADJUSTMENT. VEHICLE STILL VIBRATES AT 65 MPH, ALREADY SEEING CUPPING WEAR PATTERN ON INSIDE OF BRAND NEW GOODYEARS WITH LESS THAN 500 MILES!. *AK( DOT NUMBER: TIRE SIZE: P255/70R16 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#731537September 15, 2000
TIRES
BLOWOUT ON GARDEN STATE PARKWAY DURING LAST SUMMER. REAR TIRE BLEW AND MY REAR MIRROR FILLED W BLUE SMOKE AS THE TIRE SHREDDED ALONG THE HIGHWAY. *AK( DOT NUMBER: ?????????? )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#731558September 15, 2000
TIRES
THREE OF THE FOUR TIRES HAVE CIRCUMFERENTIAL CRACKING ~1.5" FROM TIRE OD (@ TREAD LINE). I HAVE REPLACED TIRES ON MY OWN AS FIRESTONE DEALER WILL NOT HAVE REPLACEMENTS TILL DECEMBER. I HAVE RETAINED THE CRACKED TIRES FOR FUTURE SETTLEMENT. PLS NOTE THAT THE CRACKED TIRES ARE CURRENTLY NOT ON THE RECALL LIST.*AK( DOT NUMBER: VNHL TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#731572September 15, 2000
TIRES
THOUGH NOT COVERED IN THE RECALL, MY TIRES ARE SHOWING TINY CRACKS ALONG THE SIDEWALL AT THE TREAD DEPTH. BECAUSE THERE ARE NEARLY 50000 MILES ON THESE THE FIRESTONE DEALER IS SAYING THEY ARE ONLY SUPPOSED TO BE GOOD FOR THAT LONG. WE ARE CONCERNED, BUT TIRES ARE BACKORDERED. WHAT SHOULD I DO?( DOT NUMBER: TIRE SIZE: P235/75/R1 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#731574September 15, 2000
TIRES
THOUGH NOT COVERED IN THE RECALL, MY TIRES ARE SHOWING TINY CRACKS ALONG THE SIDEWALL AT THE TREAD DEPTH. BECAUSE THERE ARE NEARLY 50000 MILES ON THESE THE FIRESTONE DEALER IS SAYING THEY ARE ONLY SUPPOSED TO BE GOOD FOR THAT LONG. WE ARE CONCERNED, BUT TIRES ARE BACKORDERED. WHAT SHOULD I DO?( DOT NUMBER: TIRE SIZE: P235/75/R1 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#870575September 15, 2000
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, ENGINE AND ENGINE COOLING
INTERMITTENTLY, VEHICLE STALLS OUT AND DIES WHEN DECELLERATING. DEALER HAS INSPECTED VEHICLE SEVERAL TIMES, AND HAS REPLACED ENGINE TEMPRATURE SENSOR, BUTPROBLEM STILL EXISTS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#870614September 15, 2000
TIRES:TREAD/BELT
PE00 020; CONSUMER WAS TRAVELING ABOUT 55MPH ON HIGHWAY, HE DIDN'T HEAR A NOISE, BUT LEFT REAR TIRE TREAD SEPARATED. TIRE WAS A FIRESTONE, WILDERNESS#AT, P23575R15. THEN, TWO DAYS LATER RIGHT REAR TIRE WENT FLAT IN FRONT OF CONSUMER'S HOME. HE TOOK THE TIRE TO FIRESTONE. THE ATTENDANT TOLD HIM THAT TIRE COULD NOT BE REPAIRED AT THAT TIME. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#870625September 15, 2000
TIRES:TREAD/BELT
WAS EXITING ONTO A RAMP AT 40MPH WHEN STEERING WHEEL STARTED SHAKING. HAD HEARD A LOUD NOISE PREVIOUSLY. ANOTHER DRIVER WAS HONKING AT EXPLORER . STARTED TO SLOW DOWN & THEN STOPPED. CHECKED THE TIRES. VEHICLE WAS LOPSIDED ON THE RIGHT IN THE REAR. RIGHT REAR TIRE WAS DESTROYED & HAD NO TREAD ON IT. HAD THE SPARE PUT ON BY FORD ROAD SERVICE. BROUGHT ANOTHER FIRESTONE TIRE AS A SPARE. FIRESTONE, WILDERNESS, P255/70R16 WITH 30,000 MILES ON IT. DID NOT HAVE THE TIRE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Explorer