Ford Explorer Complaints (2002)

3,572 consumer complaints on file.

#10294508December 4, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE A 2002 FORD EXPLORER AND MY TRANSMISSION BAND BROKE. I HAVE KEPT UP MAINTENANCE WITH THIS VEHICLE AND NOW I HAVE OVER $4,000 WORTH OF REPAIR. I CAN'T SHIFT INTO 3RD GEAR AND MY O/D LIGHT IS BLINKING. I'VE SEEN HUNDREDS OF COMPLAINTS ON THIS ISSUE AND FORD NEED TO BE HELD RESPONSIBLE FOR THEIR PRODUCT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10294386December 3, 2009
WHEELS
FAULTY BEARINGS AND HUB IN 2002 FORD EXPLORER. APPARENTLY, A VERY COMMON PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10294309December 2, 2009
WHEELS
I PURCHASED A NEW 2002 EXPLORER SPORT 4X4, AND DROVE IT CONSERVATIVELY UNDER NORMAL CONDITIONS; NO OFF-ROAD, NEVER TOWED, GARAGED, ETC. WITH THE ORIGINAL TIRES AND SUSPENSION SYSTEM, AT 27,000 MILES, THE LEFT FRONT WHEEL BEARING (REFERRED TO AS A JOINT IN THE FORD SHOP MANUAL) AND HUB ASSEMBLY (A SINGLE, SEALED UNIT) FAILED SO BADLY THE VEHICLE COULD NOT BE DRIVEN. THIS WAS REPLACED AT A FORD DEALERSHIP, BUT AS I WAS OVER THREE YEARS SINCE PURCHASE, THE REPAIR WAS NOT COVERED BY THE WARRANTY, AND COST $500.00. AFTER THE REPAIR, AT 65 MPH, A FAIRLY BAD VIBRATION WAS PRESENT IN THE FRONT-END. AT 36,000 MILES, THE RIGHT FRONT WHEEL BEARING AND HUB ASSEMBLY ALSO COMPLETELY FAILED, AND REQUIRED A TOW TO THE FORD DEALERSHIP FOR REPLACEMENT. THE VIBRATION IS GONE, SO WAS CAUSED BY THE RIGHT BEARING, BUT NOT CAUGHT BY THE TECHNICIAN WHEN THE LEFT SIDE WAS REPLACED. AS FORD WILL ADMIT, THEIR PARTS ARE NOW MANUFACTURED IN CHINA AND MEXICO. PREMATURE PART FAILURE IS RAMPANT, SO OBVIOUSLY THERE IS LITTLE QUALITY CONTROL. ADDITIONALLY, CHINA HAS A HUGE COUNTERFEIT AUTO PARTS PROBLEM, AND IT SEEMS REASONABLE THESE PARTS ARE BEING USED IN NEW AMERICAN VEHICLES. I DO HAVE THE LEFT FRONT HUB ASSEMBLY, WHICH FAILED AT 27,000 MILES. THIS PART FAILURE HAS THE POTENTIAL TO CAUSE SERIOUS INJURY OR DEATH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10294334December 2, 2009
VEHICLE SPEED CONTROL
I CURRENTLY OWN A 2002 FORD EXPLORER SPORT TRAC. DURING THE THANKSGIVING HOLIDAY, WHILE MY VEHICLE WAS STATIONARY, THERE WAS A SPARK, THEN A FIRE UNDER MY HOOD. THE FLAME IGNITED AND MELTED THE SPEED CONTROL SWITCH. AFTER SPEAKING TO MY REGULAR MECHANIC HE MENTIONED THAT THERE IS A RECALL ON THIS PIECE AND WE SHOULD HAVE IT LOOKED AT BY FORD. UPON HAVING IT TOWED TO A FORD DEALERSHIP THEY TOLD ME MY VIN WAS NOT INCLUDED IN THE RECALL LIST AND THEREFORE WOULD NOT BE COVERED. I SPOKE TO A REPRESENTATIVE WITH FORD CUSTOMER SERVICE WHO CONFIRMED WHAT THE DEALERSHIP SERVICE DEPARTMENT HAD STATED. WHEN I ASKED HOW MY VEHICLE COULD HAVE THE SAME ISSUE AS RECALL #09S09 (SPEED CONTROL DEACTIVATION SWITCH RECALL) BUT NOT BE INCLUDED, ALL THE REPRESENTATIVE WOULD REPEAT IS THAT THE RECALLS ARE VIN SPECIFIC AND THERE WAS NOTHING ELSE SHE COULD DO. MY QUESTION IS THAT IF THIS IS THE SAME ITEM/ISSUE AS THE RECALL, THEN WHY ISN'T MY VEHICLE COVERED IN THE RECALL? CAN YOU PLEASE PROVIDE ME ANY ASSISTANCE ON RESOLVING THIS ISSUE? THE VEHICLE IS CURRENTLY AWAITING AN ESTIMATE AND BEING REPAIRED AT ANCIRA FORD IN FLORESVILLE, TX. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10294243December 2, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
O/D LIGHT FLASHING ON MY 2002 FORD EXPLORER SPORT TRAC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10294138December 1, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
MY 2002 FORD EXPLORER SPORT IS HAVING TRANSMISSION PROBLEMS. IT SLIPS ALL OF THE TIME, MAKES GRINDING NOISES AND AT TIMES DOES NOT LET ME DRIVE (GOES NO WHERE WHILE STEPPING ON THE GAS PEDAL. SIMILAR TO WHAT IS HAPPENING TO A LOT OF PEOPLE OUT THERE WITH THIS SAME MAKE AND MODEL OF CAR. IT HAPPENS ON AND OFF, IT STARTED A COUPLE OF MONTHS BACK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10293996November 30, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
MY 2002 FORD EXPLORER TRANSMISSION WENT AND NO RECALL AS THIS HAS BEEN AN ISSUE TO MANY OWNERS. THERE SEEMS TO BE A VERY LARGE AMOUNT OF PEOPLE THAT HAVE HAD TO REPLACE THERE TRANSMISSIONS ONCE, TWICE AND POSSIBLY THREE TIMES !!!! FORD WILL DO NOTHING FOR YOU AT ALL AND THEY ARE VERY AWARE OF THE PROBLEMS WITH THIS VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10294058November 30, 2009
AIR BAGS
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE DRIVING 15 MPH SHE LOST VEHICLE CONTROL, AND THEN THE VEHICLE ROLLED OVER. THE AIRBAGS DID NOT DEPLOY. THE MANUFACTURER WAS NOTIFIED AND SHE WAS ADVISED THAT THE NON-DEPLOYMENT OF THE AIR BAGS WERE NORMAL. THE CURRENT AND FAILURE MILEAGES WERE 174,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10294078November 30, 2009
SUSPENSION:REAR
2002 FORD EXPLORER DRIVER SIDE REAR COIL SPRING BROKEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10293756November 28, 2009
AIR BAGS
MY SUV HIT A CONCRETE WALL ON THE I-94 EASTBOUND FREEWAY, THE IMPACT TORN MY FRONT END A PART. A HIGHWAY PATROLMEN SAID THAT THE IMPACT SHOULD HAVE DEPLOYED BOTH MY FRONT AIRBAGS, BUT IT DIDN'T, NOW I AM CONCERNED. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10293530November 25, 2009
POWER TRAIN
IM ANOTHER SAD STORY OF A 2002 EXPLORER. THE TRANSMISSION STARTED SLIPPING,CLUNKING AND THE O/D LIGHT IS FLASHING. JUST PAID THIS PIECE OF JUNK OFF AND NOW WAITING TO HERE FROM THE DEALER WHERE WE BOUGHT IT FOR THAT OH FAMILIAR QUOTE OF 3000 TO 4000 TO FIX. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10293285November 23, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
VEHICLE HANGS UP IN PARK ALMOST EVERY TIME IT IS USED; VERY DIFFICULT TO GET IT INTO A DRIVE OR REVERSE GEAR; GENERALLY MUST BE TURNED OFF AND RESTARTED IN N TO GET MOVING AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10293297November 23, 2009
VEHICLE SPEED CONTROL
VEHICLE SPEED CONTROL REACTIVATION PROBLEMS TO FORD TRUCK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10293323November 23, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
I BOUGHT A 2002 EXPLORER 4X4 V6 AUTOMATIC. AFTER DRIVING IT FOR A WHILE I HAVE HAD NOTHING BUT DRIVE TRAIN PROBLEMS, TO INCLUDE WHEEL BEARINGS GOING OUT RIGHT AFTER THEY HAVE BEEN FIXED AT LOCAL FORD DEALER. THE WHEELS ALMOST FELL OFF. NOW, THE TRANSMISSION IS GONE OUT AND I FIND OUT THAT IT IS A NORMAL THING TO HAVE THAT HAPPEN. SAFETY, THINK ABOUT MY 2 EIGHT YEAR OLD DAUGHTER IN A BUSY TRAFFIC ON A BRIDGE OVER THE MISSISSIPPI RIVER AND THE TRUCK JUST STOPPED. RIGHT IN RUSH HOUR! SOUNDS LIKE ANOTHER THING WHERE SOMEONE SHOULD STEP UP AND REPLACE AND THINK OF THE SAFETY OF THE DRIVERS AND PASSENGERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10293139November 21, 2009
FUEL SYSTEM, OTHER
ACCELERATOR PEDAL STICKS WHEN WIDE OPEN THROTTLE SCENARIO PRESENTS ITSELF IN REAL WORLD APPLICATION ! 2002 FORD EXPLORER AUTOMATIC,TRANNY, FOUR WHEEL DRIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10293141November 21, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
PREMATURE AUTOMATIC TRANSMISSION FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10293017November 20, 2009
ELECTRICAL SYSTEM
THE RADIO IN MY TRUCK BEGAN TO CHANGE STATIONS WITHOUT THE BUTTON BEING PRESSED. NEXT IT WOULD NOT RELEASE CD'S AND WOULD SWITCH FROM AM TO FM TO CD AND NOT ALLOW ME TO POWER IT OFF. NOW THE DISPLAY IS COMPLETELY GONE, TWO CD'S ARE STUCK INSIDE, AND THE RADIO DOESN'T WORK MORE THAN 5 MINUTES WITHOUT GOING CRAZY. MY PASSENGER SIDE LIGHTS IN THE REAR DON'T WORK MOST OF THE TIME BUT THE BULB HAS BEEN CHANGED. WHEN YOU MOVE THE WIRE A LITTLE IT WORKS BUT THEN STOPS AGAIN. I BELIEVE THE WIRING IS ALSO RESPONSIBLE FOR THE RADIO PROBLEMS. I CAN'T REMEMBER HOWEVER, IF THIS HAS STARTED BEFORE OR AFTER THE TRUCK WAS TAKEN IN FOR A RECALL FOR SOMETHING ELSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10292856November 19, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
SUDDEN TRANSMISSION FAILURE ON HIGHWAY IN HEAVY TRAFFIC. TRANSMISSION LOST 2ND GEAR AND STARTED SLIPPING, JERKING CAUSING US TO OBSTRUCT AN INTERSECTION WITH ONCOMING TRAFFIC ON HIGHWAY. CAUSED A NEAR MISS THAT COULD HAVE RESULTED IN A FATALITY. THE 2002 FORD EXPLORER (V8) IS PARKED IN THE DRIVEWAY. I HAVE SCHEDULED A TRANSMISSION REPLACEMENT WITH A LOCAL SHOP. FORD WON'T DO ANYTHING EXCEPT CHARGE ME FULL PRICE TO REPLACE A TRANSMISSION. KNOWING OF INHERENT EXISTING ISSUES WITH THESE TRANSMISSIONS, THEY SOLD THIS USED VEHICLE TO MY 18 YEAR OLD DAUGHTER 4 MONTHS AGO. COME ALREADY! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10293813November 19, 2009
VEHICLE SPEED CONTROL
RECALL NOTICE 09S09 ON 2002 FORD EXPLORER. *NJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10292654November 18, 2009
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
2002 FORD EXPLORER XLT: REC'D RECALL NOTICE ABOUT CRUISE CONTROL SWITCH WITH FIRE HAZARD AND BRAKE FLUID LEAKAGE DRIVING OR IN PARK. CALLED DEALER 'ARMSTRONG FORD IN HOMESTEAD FORD TWICE. ONCE SENT TO VOICE MAIL OF SERVICE MANAGER WITH NO RETURN CALL. FOLLOWING DAY 11/17 SPOKE WITH SERVICE ADVISOR WHO STATED TO CALL BACK ON FRI OR MON 11/20 OR 11/23 AS PART WAS UNAVAILABLE. I FIND THIS UNACCEPTABLE. IN ADDITION I HAVE ELECTRICAL PROBLEMS THAT CONSISTENTLY CREATE SHORTS WITH PARTS OR DISPLAYS IN CONSOLE WHICH THIS DEALER HAS BEEN UNABLE TO RESOLVE THUS COSTING ME HUNDREDS OF DOLLARS EACH TIME. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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