Ford Explorer Complaints (1998)

2,085 consumer complaints on file.

#555221September 28, 2000
TIRES:TREAD/BELT
FIRESTONE WILDERNESS AT TIRE(P235 75 R15) EXPERIENCED TREAD SEPARATION. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#732777September 28, 2000
TIRES
ALL TIRES ARE ORIGINAL EQUIPMENT AND ARE DEVELOPING CRACKS ALONG THE ENTIRE OUTSIDE CIRCUMFERENCE OF THE SIDEWALL OF THE TIRE WHERE IT MEETS THE TREAD. THESE CRACKS HAVE CONTINUED TO ENLARGE AND TWO SEPARATE TIRE DEALERS IN MY HOME AREA HAVE OBSERVED THE TIRES AND STATED THAT THEY ARE SEPARATING AND SHOULD NOT BE DRIVEN ON. I HAVE ADVISED FORD VIA A LOCAL DEALER AND VIA E-MAIL TO THE MAIN HEADQUARTERS AND HAVE HAD NO SATISFACTION. THESE TIRES ARE KEPT AT A 32 PSI MINIMUM AND ARE EVEN REMOVED IN THE WINTER MONTHS. I WOULD THINK THAT SOMEONE FROM FIRESTONE WOULD WANT TO VIEW THESE BEFORE THEY COMPLETELY SEPERATE AND THEY MAY HOLD A BETTER CLUE AS TO THE SEPERATION PROBLEM THAT IS TAKING PLACE. (DOT NUMBER: W2HL TIRESIZE: P235/75R15)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#871786September 28, 2000
ELECTRICAL SYSTEM:IGNITION
PERIODICALLY VEHICLE WOULD STALL, ESPECIALLY WHEN VEHICLE IS PULLING INTO AN INTERSTATE. CONSUMER HAD TAKEN VEHICLE TO DEALERSHIP ON FOUR DIFFERENT OCCASIONS. DEALERSHIP ONLY ATTEMPTED TO FIX VEHICLE ON THE 3RD OCCASION. DEALERSHIP HAS NOT BEEN ABLE TO RECOGNIZE THE CAUSE OR ISSUE A REMEDY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#732621September 27, 2000
TIRES:TREAD/BELT
WHEN THE VOLUNTARY RECALL WAS ANNOUNCED, I CONTACTED AN AUTHORIZED CENTER, WAS PLACED ON A WAITING LIST, AND WAS TOLD I SHOULD HAVE REPLACEMENT TIRES IN THREE WEEKS. LAST WEEKED, FOUR WEEKS LATER, I WAS INFORMED THAT NO PROGRESS HAD BEEN MADE AND IT COULD POSSIBLY BE 9 MONTHS BEFORE I RECEIVED REPLACEMENT TIRES. BECAUSE OF SAFETY CONCERNS, I HAD THE FIVE TIRES REPLACED WITH ANOTHER MANUFACTURER'S TIRES YESTERDAY. ACCORDING TO THE RECALL NOTICE, I AM ONLY ELIGIBLE FOR $100 PER TIRE REIMBURSEMENT. UNFORTUNATELY THIS AMOUNT DOES NOT COVER THE COST OF MY REPLACEMENT TIRES. I DO NOT BELIEVE THE $100 PER TIRE REIMBURSEMENT IS EQUITABLE BECAUSE MY OUT OF POCKET EXPENSE FOR THE REPLACEMENT TIRES IS APPROXIMATELY $200. IN VIEWING FIRESTONES WEBSITE EARLIER TODAY, I NOTICED UNDER A CUSTOMER SATISFACTION PLAN, CONSUMERS WHO REPLACE OTHER TIRES UNDER A NHTSA CONSUMER ADVISORY ARE ELIGIBLE FOR A $140 PER TIRE REIMBURSMENT. GIVEN THE FACT THAT THIS ADDITIONAL AMOUNT WOULD COVER THE OUT-OF-POCKET COST OF MY REPLACEMENT TIRES, WHY IS THERE DISPARITY IN THE REIMBURSEMENT AMOUNTS?*AK (DOT NUMBER: VDHL1PY507 TIRESIZE: P235/75R15)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#732686September 27, 2000
TIRES
NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK (TIRESIZE: 255/70R16)( DOT NUMBER: TIRE SIZE: 255/70R16 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#732693September 27, 2000
TIRES
I WAS INSPECTING THE TIRES AND TESTING THE INFLATION PRESSURE BEFORE DRIVING OUR EXPLORER WHEN I NOTICED A CRACK RUNNING ALL THE WAY AROUND THE TIRES WHERE THE SIDEWALL MEETS THE TREAD ON BOTH REAR TIRES. I ALSO NOTICED THE FRONT TIRES STARTING TO SHOW SIGNS OF CRACKING IN THE SAME LOCATION. WE IMMEDIATELY WENT TO THE FIRESTONE DEALER AND HAD THE TIRES REPLACED UNDER PRO-RATED WARRANTY. FORTUNATELY FOR MYSELF, MY WIFE AND OUR 16-MONTH-OLD SON, I DISCOVERED THIS PROBLEM BEFORE IT RESULTED IN A BLOW-OUT SITUATION. I STRONGLY BELEIVE THAT FIRESTONE SHOULD BE MADE TO RECALL ALL WILDERNESS AT TIRES AS THERE IS OBVIOUSLY A SERIOUS FLAW WHICH POSES A THREAT TO ANYONE WHO OWNS THESE TIRES. I ALSO FEEL THAT IT IS UNFAIR THAT I HAD TO PAY ANY AMOUNT TO HAVE THESE DEFECTIVE TIRES REPLACED AND WOULD LIKE TO SEE THEM RECALLED SO I CAN RECEIVE TOTAL REIMBURSEMENT. THANK YOU FOR YOUR TIME. *AK (DOT NUMBER: VNHL TIRESIZE: P235/75R15)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#732513September 26, 2000
TIRES
FIRESTONE AND FORD REFUSE TO CO OPERATE. NO SAFETY DEFECT LISTED IN THE SUMMARY. *AK( DOT NUMBER: VDHL TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#732583September 26, 2000
TIRES
ALL 4 TIRES CRACKING ON INSIDE AND OUTSIDE OF TIRE NEAR TREAD LINE AS WELL AS THE CENTER MINOR DIAMETER. TWO INDEPENDENT SERVICE CENTERS DECLARED UNSAFE. FIRESTONE CLAIMS "NORMAL WEAR" WILL NOT PRO-RATE TIRES.*AK (DOT NUMBER: W2 TIRESIZE: P255/70/16)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#732596September 26, 2000
TIRES:TREAD/BELT
THIS TIRE WAS ADJUSTED BY FIRESTONE WITH A NEW WILDERNESS AT, THE SPARE WHICH WAS NEW WAS PUT ON THE GROUND TO MATCH THE NEW TIRE. I WAS AFRAID OF THE OTHER TIRES BECAUSE THEY SHOWED SIGNS OF SEPARATING ALSO, A HAIRLINE CRACK APPEARING ON THE SIDEWALL OF THE TIRE. SO THESE TIRES WERE ALSO REPLACED. NOW AFTER THIS NEWS OF DEFECTIVE TIRES, I INSPECTED MY TIRES AND THE ORIGINAL SPARE NOW SHOWS SIGNS OF TREAD SEPARATION. SO OF FIVE ORIGINAL TIRES, ONE HAD THE TREAD SEPARATE, AND THE OTHER FOUR SHOW SIGNS OF IMINENT FAILURE. *AK (DOT NUMBER: VNHL TIRESIZE: P235/75R15)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#732601September 26, 2000
ELECTRICAL SYSTEM:IGNITION
THIS VEHICLE HAS REPEATED STALLING PROBLEMS (ONLY ACCELERATING FROM A STOP OR FROM LOW SPEEDS). THIS TROUBLE HAS BEEN REPORTED FOUR TIMES TO THE DEALERSHIP AND THEY ALWAYS SAY NOTHING IS WRONG. ON SEPT 21 MY WIFE WAS ALMOST HIT IN THE PASSENGERS SIDE WHILE PULLING INTO TRAFFIC. THE VEHICLE HAS ALSO STALLED ONCE AT THE DEALERSHIP WITH A SERVICE TECH. INSIDE. THEY IMMEDIATELY SEARCHED FOR TROUBLE CODES AND FOUND NONE. THE PROBLEM DOES NOT OCCUR OFTEN BUT IT OCCURS WHEN YOU HAVE TO ACCELERATE FROM A STOP OR INTO TRAFFIC. I AM CONCERNED ABOUT THE WELL-BEING OF MY FAMILY AND THE DEALERSHIP IS NOT MAKING ANY REASONABLE OFFERS TO REMEDY THE PROBLEM. ANY RESPONSE WOULD BE APPRECIATED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#871552September 26, 2000
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
AT 2700 MILES MOTOR BLEWOUT. VEHICLE SOUNDED LIKE IT WAS RATTLING IN A TIN CAN. CONSUMER HAS CONTACTED THE DEALERSHIP.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#871496September 26, 2000
TIRES:TREAD/BELT
ORIGINAL EQUIPMENT ON A 1998, EXPLORER, P235/75R15, DOT#: WTHL. TREAD ON ALL FOUR TIRES IS STARTING TO SEPARATE ALONG THE SIDEWALL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#871529September 26, 2000
TIRES:TREAD/BELT
PE00020; ORIGINAL TIRES ON A FORD EXPLORER. TIRE SIZE P235/75R15, DOT W2HL. TREAD SIGNS OF SEPARATION. *AK THE TIRES WERE NOT ON RECALL. THERE WERE FIRESTONE WILDERNESS 15" BUT 16" WILDERNESS ARE ON THE LIST FOR REPLACEMENT BY THE MANUFACTURER. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#555182September 25, 2000
TIRES:TREAD/BELT
THE FIRESTONE ATX P 235/75R15 1053 M/S TIRES ON THE VEHICLE EXPERIENCED TREAD SEPARATION AND ONE BLOWOUT, THE TIRES ARE NOT INCLUDED IN THE RECALL, CONSUMER IS HAVING DIFFICULTY GETTING REIMBURSEMENT FOR THE DEFECTIVE TIRES AND IS BEING DENIED SERVICE BY THE DEALERSHIP. (ATTORNEY FOR CONSUMER) *MJS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#556027September 25, 2000
TIRES:SIDEWALL
THE TIRE WAS SPLIT ON THE SIDEWALL NEAR TREADS,FORD CLAIMED NO RESPONSIBILITY (FIRESTONE ) *ET
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#732439September 25, 2000
TIRES
TIRES WERE INFLATED TO 22LBS. BECAUSE I COMPLAINED ABOUT ROAD NOISE. I HAD PUT THE PRESSURE @ 28. TIRES CAME BACK @ 22. I HAVE COMPLAINED TO FIRESTONE AND FORD AND BOTH TELL ME TO CONTACT EACH OTHER. THE TIRES ARE NOW @ 28. I HAVE ASKED BOTH IF THE TIRES HAVE BEEN DEGRADED AND AGAIN BOTH TELL ME TO GO TO THE OTHER. I'M AT A LOSE.*AK( DOT NUMBER: TIRE SIZE: 16 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#732441September 25, 2000
TIRES
I WAS DRIVING ON A HIGHWAY GOING THROUGH THE MIDDLE OF TOWN. THERE ARE NUMEROUS STOPLIGHTS SO I WAS ONLY GOING ABOUT 30MPH. AT THIS TIME, MY CAR BEGAN PULLING TO THE RIGHT. I PULLED OVER EXPECTING A FLAT TIRE. WHAT I DISCOVERED WAS A FLAT RIGHT FRONT TIRE; HOWEVER, THE STEEL CABLE THREADS WERE SHOWING THROUGH WHERE THE TREAD WAS WEARING OFF. THE ENTIRE TIRE HAD BEGUN TO COME OFF THE RIM. THE FRONT LEFT TIRE WAS ALSO SHOWING SIGNS OF THE SAME PROBLEM--THE TREAD WAS COMING OFF AND YOU COULD SEE THE STEEL WIRE CABLE COMING THROUGH.*AK( DOT NUMBER: TIRE SIZE: 225-70-15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#871472September 25, 2000
TIRES:TREAD/BELT
PEOO 020; CONSUMER WAS TRAVELING ABOUT 35MPH ON THE ROAD AND FELT VIBRATION. FRONT TIRE AND REAR TIRE TREAD STARTED TO SEPARTE. FIRESTONE, WILDERNESS#AT, P234/75R15, #DOT#W-2 . THERE WERE NO INJURIES, AND SHE HAS CONTACTED FIRESTONE. AND ALL FOUR TIRES WERE REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#871438September 25, 2000
TIRES:TREAD/BELT
PE00-020; TIRE SIZE P25570R16, ORIGNAL EQUIPMENT FORD, 1998, EXPLORER WITH 41,000 MILES. VEHICLE WILL VIBRATE WHEN DRIVING OVER 60 MPH . CONSUMER TOOK IT TO FORD, AND WAS TOLD THAT THERE WAS A SLIPPED BELT ON THE LEFT FRONT AND BOTH REAR TIRES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#871451September 25, 2000
TIRES:TREAD/BELT
PE-00020; ORIGINAL EQUIPMENT ON FORD, EXPLORER, TIRE FIRESTONE WILDERNESS SIZE P25570R16. WHILE DRIVING 68 MPH ON THE HIGHWAY TREAD ON DRIVER'S SIDE/REAR TIRE SEPARATED. *AK DOT # IS VNCU1PX507. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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