Ford Explorer Complaints (1996)

1,450 consumer complaints on file.

#838929June 7, 1999
PARKING BRAKE:CONVENTIONAL, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
CROSSED INTERSECTION & APPLIED BRAKES TO SLOW DOWN. VEHICLE FAILED TO SLOW DOWN. USED EMERGENCY BRAKES & VEHICLE KEPT GOING. FINALLY SHIFTED INTO PARK & VEHICLE STOPPED. TOWED VEHICLE TO HOME. NOTICED THICK HEM OF CARPETING HAD MOVED OVER ACCELERATOR PEDAL. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#838887June 4, 1999
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
CONSUMER WAS DRIVING WHEN GAS PEDAL BROKE OFF FIREWALL. DEALER NOTIFIED, AND INFORMED CONSUMER THAT REPAIRS WOULD BE MADE AT CONSUMER EXPENSE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#838785June 3, 1999
STRUCTURE:BODY:DOOR
LEFT REAR DOOR HANDLE BROKE. DEALER AND MANUFACTURER HAVE BEEN NOTIFIED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#707155June 3, 1999
POWER TRAIN:DRIVELINE:DRIVESHAFT
THIS IS IN RE: TO A VIBRATION ISSUE WHICH HAS BEEN ONGOING SINCE BEFORE MY VEHICLE REACHED 11,000 MILES. I HAVE GIVEN NO LESS THAN 25 OPPORTUNITIES TO 2 FORD DEALERS, AND THIER REPRESENTATIVES, AND HAVE GOTTEN NO MORE THAN A "NO PROBLEM FOUND" OR "THIS IS A TIRE ISSUE" (OR THE 2 TECHNICIANS WHO STATED THE OBVIOUS "I HAVE NO IDEA..." ONE STATED, " IF YOU FIND OUT WHAT IT IS, LET US KNOW, ALL RIGHT?". I HAVE SINCE THE LAST DEALER VISIT, AND SUBSEQUENT FORD MOTOR COMPANY CUSTOMER SERVICE CENTER CALLS, TAKEN MY TRUCK TO 3 DIFFERENT AUTO REPAIR SHOPS. 3 OF 3 SAID IT WAS DRIVE TRAIN RELATED. 2 OF 3 SAID IT WAS THE DRIVESHAFT OR ATTACHED COMPONENTRY. PATTERSON DRIVESHAFTS IN INDIANAPOLIS REBALANCED AND TRUED THE DRIVE SHAFT AND 50% OF THE VIBRATION PROBLEMS WERE IMMEDIATELY DONE AWAY WITH, (THIS WAS IN ONE DAY, FIRST VISIT). ONE FORD DEALER SERVICE SHOP ASSERTED THEY HAD REPLACED THE DRIVESHAFT ON ONE OF THE SERVICE CALLS. BUT THIS IS ONLY SOMETHING WRITTEN ON A RECEIPT TO ME, SINCE THIS PARTICULAR SERVICE CALL SEEMED TO DO LITTLE, IF ANYTHING FOR THE PROBLEM. I CALLED FORD C.S.D. TO ASK HOW THIS CAN BE THAT AN "OUTSIDE" SERVICE COMPANY COULD FIND THIS PROBLEM CAUSE WITH SEEMINGLY LITTLE EFFORT. I WAS TOLD BY THE FMC REP. THAT WE(FORD)DO NOT RECOGNIZE THE 'OPINION' OF OUTSIDE CONTRACTORS, RELATIVE TO REPAIRS". (I HAVE SINCE BEEN TOLD THAT PATTERSON DRIVESHAFT IS ONE OF FORD'S MOST USED DRIVESHAFT CONTRACTOR/TECHNICIANS), THEY KNOW FROM WHENCE THEY SPEAK. THEN RECENTLY, I HEARD FROM A FRIEND ABOUT YOUR WEBSITE, (I HAD CALLED ONCE SEVERAL MONTHS AGO). THIS IS GREAT! I CAN SEE NO LESS THAN 3 TSB'S ON MY PARTICULAR ISSUE, AND SOME MORE COMPLAINTS THAT I'VE VOICED TO FORD ("NO PROBLEM FOUND"), I SEE ARE LISTED TOO. NOW IF I ONLY KNEW WHAT TO DO FROM HERE. I HAVE PAID FOR FURTHER DIAGNOSTICS, AND BEEN TOLD THAT THIS MAY TAKE UPWARDS OF 16 HOURS @ $78.00 PER HOUR TO PINPOINT THE LAST OF THE VIB. PROBLEMS(THOUGH THE VIBRATION NOW FEELS MORE PREVALANT (PLEASE CONTACT ME FMI).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#707156June 3, 1999
UNKNOWN OR OTHER
THIS IS IN ADDITION TO PREVIOUS COMMUNICATION... I HAVE VERY STRONG EVIDENCE THAT, FORD IS NOT ONLY NEGLIGENT IN NOT ADMITTING WRONG DOING AND, OR JUST DOING WHAT IT TAKES TO FIX MY VEHICLE. I CAN SEE NOW, WITH YOUR WEBSITE INFO AND INFORMATION RECENTLY GIVEN TO ME, THAT THERE IS GROSS NEGLIGENCE IN OTHER SERVICE ISSUES AND A "BUYBACK" (RECENTLY LEARNED PROCEDURE) WHICH SHOULD HAVE TAKEN PLACE ON MY 1995 FORD EXPLORER BOUGHT FROM SHARP FORD WHICH HAD VERY SERIOUS PROBLEMS. THEN, FURTHER INSULT TO INJURY, I AM BEING TOLD THAT THERE WAS A "DISAPPEARING TRADE-IN" (ANOTHER RECENTLY LEARNED TERM) ON THAT 1995 EXPLORER. PLEASE TRY TO CONTACT ME OR HAVE ONE OF YOUR REPRESENTATIVES DO SO TO TRY AND STOP THIS FROM HAPPENING TO OTHERS. NO AFETY DEFECT LISTED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#545750May 25, 1999
VEHICLE SPEED CONTROL
VEHICLE EXPERIENCED SUDDEN ACCELERATION RESULTING IN COLLISION, INJURIES. (POLICE REPORT ATTACHED). MJS
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#706842May 25, 1999
CHILD SEAT
I AM HAVING TROUBLE FINDING A CAR SEAT THAT FITS THE MIDDLE OF THE BACK SEAT. MY CHILD IS 8 MONTHS OF AGE AND NEEDS TO BE REAR FACING. FOR SOME REASON THE LARGER CAR SEATS DO SEEM TO FIT SECURLY, NO MATTER WHAT WE DO IT'S VERY LOOSE. IS THERE A LISTING OF APPROVED CAR SEATS FOR OUR VEHICLE. THANK YOU. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#706846May 25, 1999
STRUCTURE:BODY:DOOR
REAR DOOR HANDLES ON BOTH SIDES HAVE FAILED. PLEASE CONTACT IF A RECALL IS PENDING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#706823May 24, 1999
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
BOTH REAR DOORS HAVE MALFUNCTIONED AT VAROIUS TIMES, CAUSING THEM TO NOT OPEN FROM THE INSIDE. THIS IS A VERY DANGEROUS CONDITION AND THE DEALER WILL FIX BUT ONLY IF I PAY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#838293May 21, 1999
VEHICLE SPEED CONTROL:LINKAGES
IE98-038. LINKAGE BETWEEN THROTTLE CABLE AND THROTTLE BODY BROKEN, CAUSING VEHICLE TO SUDDENLY ACCELERATE AND LUNGE FORWARD UNEXPECTEDLY, WHICH MAY CAUSE A CRASH. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#706638May 18, 1999
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
HEADLIGHTS INITIALLY FAILED TO COME ON, THEN CAME ON WHEN DIMMER SWITCH WAS ACTIVATED, THEN FAILED WHEN VEHICLE HIT BUMPS ON ROAD, THEN AGAIN WHEN TURN SIGNALS WERE USED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#837738May 11, 1999
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHEN THE BRAKES ARE APPLIED UNDER NORMAL BRAKING CONDITIONS THE ABS SYSTEM WILL KICK IN. A TSB HAS BEEN ISSUED . THE MANUFACTURER HAS BEEN NOTIFIED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#837665May 10, 1999
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
WHEN MAKING A TURN VEHICLE WILL CUT OFF , GIVING THE DRIVER NO INDICATION. THE DEALER HAS REPAIRED VEHICLE TWICE, PROBLEM STILL EXISTS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#836481May 5, 1999
VEHICLE SPEED CONTROL:LINKAGES
WHEN APPROACHING A STOP SIGN AT LESS THAN 5MPH THE VEHICLE ACCELERATED TO A HIGH SPEED, WITHOUT APPLICATION OF THE GAS PEDAL, AND PUSHED THE TRUCK IN FRONT OF IT OUT INTO AN INTERSECTION. DEALER HAS NOT SEEN VEHICLE. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#837192April 28, 1999
POWER TRAIN:AUTOMATIC TRANSMISSION
TWO PISTONS IN THE TRANSMISSION BUSTED, CAUSING THE TRANSMISSION TO GO. THE MANUFACTURER AND DEALER HAVE BEEN NOTIFIED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#705866April 22, 1999
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
BRAKES FAILED TO STOP THE VEHICLE - ANTI-LOCK SYSTEM ENGAGED AT LOW SPEED ON DRY PAVEMENT, PREVENTING THE VEHICLE FROM STOPPING, THUS CAUSING A CRASH. *AK
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#836792April 15, 1999
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
CONSUMER STARTED THE TRUCK UP, BUT IT WOULDN'T START. HE NOTICED SMOKE CMMING FROM UNDER NEATH THE HOOD. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#545023April 15, 1999
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
ACCELERATOR PEDAL STUCK AFTER DRIVER REMOVED FOOT FROM PEDAL AND THER VEHICLE CONTINUED TO ACCELERATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#836732April 14, 1999
AIR BAGS:FRONTAL
ON ICY SURFACE WITH TEMPERATURE OF 30F, DRIVER LOST CONTROL OF VEHICLE AND VEERED INTO A GUARD RAIL ON MEDIAN, BOUNCED OFF AND HIT GUARDRAIL ON SIDE OF ROAD HEAD_ON. UPON IMPACT, AIR BAGS FAILED TO DRPLOY. DRIVER SUSTAINED INJURY. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#705594April 13, 1999
VEHICLE SPEED CONTROL
NO SUMMARY GIVEN BY CONSUMER. *MJS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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