Ford Explorer Complaints (1996)

1,450 consumer complaints on file.

#547381July 20, 1999
TIRES
FRONT TIRE BLOW OUT AND BACK TIRE SHREDDED CAUSING VEHICLE TO SPIN OUT AND COLLIDE WITH WALL (FIRESTOINE RADIAL ATX P235/75 R15). MJS
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#708820July 19, 1999
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
THE VEHICLE IS A 2 DOOR, FORD EXPLORER SPORT. EACH OF THE TWO REAR PASSENGER SEATS HAVE A SEAT BELT. THE LEFT SEAT (LOOKING IN THE FORWARD DIRECTION ) HAS THE SEAT BELT CONNECTOR ON THE RIGHT SIDE. THE RIGHT SEAT HAS THE SEAT BELT FASTENER ON THE LEFT SIDE. THE PROBLEM IS THAT THE TWO FASTENERS ALMOST TOUCH AND IF SOMEONE HAS TO PUSH THE BUTTOM ON EITHER ONE TO UNFASTEN IT, IT IS VERY VERY DIFFICULT TO SEPARATE THE FASTENERS TO PUSH THE BUTTON. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#782540July 18, 1999
STEERING:LINKAGES:TIE ROD ASSEMBLY
TOW ROD RUSTED AND BROKE, CAUSING VEHICLE TO VIBRATE WHILE DRIVING, AS DRIVER TOUCH THE BRAKE TO SLOW VEHICLE SHE LOST CONTROL, HIT A GUARD RAIL AND LANDED ON THE ROOF BREAKING MOTHERS NECK.*ET
Crash:
No
Fire:
No
Injuries:
4
Deaths:
0
#708738July 17, 1999
SEATS:FRONT ASSEMBLY:RECLINER
WHEN THE SEATBACK RECLINE MECHANISM BROKE, I FELL BACKWARDS AND NEARLY LOST CONTROL OF THE VEHICLE. I AM ONLY REPORTING THIS NOW BECAUSE OF A COMMENT MADE BY A SERVICE WRITER AT THE DEALERSHIP WHERE I HAD IT FIXED. HE TOLD ME THEY HAD SEEN OTHER FAILURES LIKE THIS AND IN FACT HAD ANOTHER CUSTOMER COMING IN THE FOLLWING WEEK TO HAVE THE RECLINE MECHANISM REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#842510July 16, 1999
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
LOCKING MECHANISM BROKE OFF INSIDE DOOR, MAKIN G IT IMPOSSIBLE FOR OCCUPANTS TO GET OUT IN CASE OF AN EMERGENCY WITH BOTH DOORS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#547197July 14, 1999
VISIBILITY:GLASS, SIDE/REAR
THE REAR WINDOW SHATTERED WHILE VEHICLE WAS PARKED, NO REASON WHY IT SHATTERED. *YC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#708581July 13, 1999
TIRES
WE WERE ON OUR WAY NORTH ON !-17 TO THE GRAND CANYON WHEN AT ABOUT 30 MILES SOUTH OF FLAGGSTAFF, MY HUSBAND WAS DRIVING AT ABOUT 70 MILES/HR. WE HEARD A POP COMING FROM THE RIGHT REAR TIRE AND SUDDENTLY AFTER, MY HUSBAND LOST CONTROL OF THE SUV AND CRASHED. *AK( DOT NUMBER: ? TIRE SIZE: 235/75R15 )
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#839534July 7, 1999
TIRES:TREAD/BELT
DUE TO ONE DEFECTIVE FIRESTONE TIRE, VEHICLE FLIPPED OVER AT 70 MPH. THE TREAD ON THE TIRE SPLIT, BUT THE TIRE DID NOT DEFLATE, CAUSING THE TREAD TO GET WRAPPED AROUND THE REAR AXLE. VEHICLE LOST CONTROL, RESULTING IN A CRASH/INJURIES. DEALER HAS NOT BEEN CONTACTED. *AK
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#841828July 7, 1999
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHEN DRIVING AT ANY SPEED AND APPLYING THE BRAKES, THEY FAILED TO STOP VEHICLE PROPERLY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#546527July 6, 1999
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE), ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
EGR VALVE AND SENSOR FAILED.NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#841637July 2, 1999
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
ACCELERATOR PEDAL FAILED DUE TO A FAULTY WELD. DEALER/ MANUFACTURER NOTIFIED AND REFUSED TO REPAIR UNLESS COST GOES TO CONSUMER. CAN NHTSA PROVIDE ADDITIONAL INFORMATION OR HELP IN THIS MATTER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#707921June 26, 1999
TIRES:TREAD/BELT
I HAD TREAD SEPARATION ON TWO TIRES WITHIN A WEEK. FIRST INCIDENT WAS REPORTED TO FIRESTONE. REPORT#017116. SECOND INCIDENT WILL BE REPORTED ON MONDAY 6-28-99. I AM NOT TAKING ANY MORE CHANCES. I AM REPLACING REMAING 2 FRONT TIRES AND THE DAMAGED TIRES TODAY. I WANT FIRESTONE TO PAY FOR ALL BAD TIRES. I WANT YOU TO INVESTIGATE, THIS IS SERIOUS. IF YOU NEED ANYMORE INFORMATION LET ME KNOW. THANKS. *AK( DOT NUMBER: VDHL1PM TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#840548June 21, 1999
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
AFTER TAKING FOOT OFF THE ACCELERATOR PEDAL VEHICLE CONTINUES TO ACCELERATE. DEALER CAN NOT IDENTIFY THE PROBLEM. PLEASE GIVE ANY FURTHER DETAILS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#840251June 17, 1999
VEHICLE SPEED CONTROL
CONSUMER WAS DRIVING APPROXIMATELY 55-65 MPH ON TWO OCCASIONS WHEN THE VEHICLE WOULD NOT STOP. HE TOOK VEHICLE IN FOR RECALL #97V-074 FORD, THROTTLE LINKAGES AND CONTROL FAILURE. DEALERSHIP SAID THIS WAS NOT THE PROBLEM. ALSO, WOULD NOT HONOR THE RECALL. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#840426June 17, 1999
AIR BAGS:FRONTAL
WHILE DRIVING DRIVER'S AIR BAG DEPLOYED WITHOUT ANY WARNING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#707451June 11, 1999
VEHICLE SPEED CONTROL, VEHICLE SPEED CONTROL:CABLES, POWER TRAIN:AUTOMATIC TRANSMISSION
SPEED CONTROL FAILED TO DISENGAGE WHEN BRAKING OR USING OFF BUTTON, THROTTLE CABLE HUNG UP SHIFTED TO NEUTRAL, BUT TRANSMISSION SHIFTED BETWEEN NEUTRAL AND REVERSE AND DESTROYED TRANSMISSION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#707413June 10, 1999
POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT:SEAL
THE SEALS THAT ARE BEING REPLACED HAVE BEEN RE-DESIGNED AND ARE NOT COVERED UNDER ANY EXTENDED SERVICE PLAN (EVEN THE "PREMIUMCARE"). *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#839099June 9, 1999
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
THE REAR RIGHT DOOR WILL NOT OPEN FROM THE INSIDE. DEALER HAS BEEN NOTIFIED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#707346June 9, 1999
SUSPENSION:FRONT
THE FRONT TIRES HAVE"CUPPED" WITHIN 2000 MILES OF PURCHASING THE VEHICLE. I HAVE BEEN TO THE DEALER AND TO GOODYEAR OVER THIS ISSUE. I HAVE NOTICED THAT BRAKING TAKES LONGER TO ACCOMPLISH BECAUSE OF THE UNEVEN WEAR PATTERN THAT HAS DEVELOPED. I'VE HAD TO REPLACE 2 TIRES AT 46,000 MLES(AS COMPARED WITH 70,000 MILES ON A 1992 EXPLORER THAT I OWNED THAT WAS EQUIPPED WITH FIRESTONE TIRES). GOODYEAR HAS TOLD ME THAT I HAVE TO ROTATE MY TIRES EVERY3,000 MILES TO PREVENT THIS WEAR PATTERN. I BELIEVE THIS IS EXCESSIVE MAINTENANCE AND COST TO THE CONSUMER. GOODYEAR HAS ALSO TOLD ME THAT THESE TIRES WERE NOT ENGINEERED FOR THIS VEHICLE, BUT FORD EQUPIPED THESE VEHICLES WITH THESE TIRES AS STANDARD EQUIPMENT IN 1996. I'VE NOTICED THAT SINCE1997, FORD HAS GONE BACK TO FIRESTONE TIRES FOR EXPLORERS. I HAVE CALLED THE FORD CONSUMER HOT LINE. I SPOKE WITH THE PERSON ANSWERING THE CALLS AND EXPLAINED THE PROBLEM. I WAS TOLD I WOULD HEAR FROM A FORD REP, BUT AFTER A YEAR I HAVE HEARD NOTHING. GOODYEAR HAS LOOKED AT ALL MECHANICAL COMPONENTS, INCLUDING SUSPENSION BUSHING AND ALIGNMENT THAT COULD BE CAUSING THIS PROBLEM AND HAS FOUND NOTHING WRONG. I BELIEVE THIS PROBLEM MAY BE INHERENT TO FORD PUTTING TIRES ON THIS AUTMOBILE THAT ARE NOT MATCHED TO THE VEHICAL SUSPENSION. *AK( DOT NUMBER: TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#546023June 7, 1999
SUSPENSION:FRONT:SPRINGS:AIR SUSPENSION SYSTEM
CHECK AIR RIDE LIGHT ILLUMINATES INTERMITTENTLY. MJS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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