Ford Explorer Complaints (2002)

3,572 consumer complaints on file.

#10298524January 6, 2010
POWER TRAIN
AUTOMATIC SHIFTER BROKE OFF FROM COLUMN DURING DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10298262January 5, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
TAKING KIDS TO SCHOOL TRANSMISSION FAILED -PULLED OUT INTO TRAFFIC FROM STOP TRANS. WAS IN DRIVE 1ST OK 2ND OK THIRD WOULD NOT ENGAGE & ENGINE OVERREVED. THIS CAUSED VERY DANGEROUS NEAR MISS & POTENTIALLY MULTIPLE CAR PILE UP- I RECEIVED NO WARNING LIGHT CHECK ENGINE ANYTHING WAS RUNNING FINE WITH NO SIGNS OF TROUBLE JUST,WENT OUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10297979January 4, 2010
VISIBILITY, STRUCTURE
2002 FORD EXPLORER REAR WINDOW - THE HINGES OR THE SLIDES ON THE SIDE DID NOT HOLD THE WINDOW UP FOR THE WINDOW SECTION OF THE REAR DOOR. WHILE PARKED, THE GLASS DOOR CAME DOWN ONTO THE HEAD OF A PERSON, THE GLASS IN THE WINDOW EXPLODED HITTING THE PERSON IN THE HEAD, CAUSING THE PERSON TO FALL BACKWARDS INTO THE BOTTOM FRAME OF THE REAR WINDOW ASSEMBLY. THE PERSON SUFFERED A LARGE KNOT ON THEIR HEAD AND GLASS CUTS. THE FORD DEALER SERVICE DEPARTMENT ADVISED THIS IS A "COMMON PROBLEM" THEY HAVE WITH THIS VEHICLE AND THAT FORD IS AWARE OF IT BUT HAS NOT DONE ANYTHING ABOUT A RECALL OR TO REPAIR THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10297998January 4, 2010
STRUCTURE:BODY, EQUIPMENT
I OPENED THE LIFTGATE GLASS TO MY FORD EXPLORER IN ORDER TO LOAD GROCERIES INTO THE BACK. THE GLASS CAME DOWN ON MY HEAD AND I PUSHED IT BACK UP OFF OF ME WHEN IT EXPLODED ALL OVER THE PLACE. THE MOLDING CAME DOWN ONTO MY HEAD AND MY BACK (I WAS STILL LEANING INTO THE CAR). BECAUSE IT WAS VERY COLD OUT, I WAS WEARING A HEAVY COAT WITH A HAT AND THE HOOD PULLED UP ONTO MY HEAD, SO THIS CUSHIONED THE IMPACT ONTO MY BACK AND HEAD. GLASS WAS EVERYWHERE. THERE HAVE BEEN SEVERAL RECALLS ON THIS PIECE OF EQUIPMENT SINCE WE HAVE HAD THE TRUCK, BUT THE LAST ONE WAS ABOUT 5 YEARS AGO. THE DEALER TOLD ME IT WOULD BE MY RESPONSIBILITY TO FIX. I DON'T BELIEVE THAT LIFTGATES SHOULD JUST BE FALLING OFF OF CARS OR EXPLODING, EVEN IF THE CAR IS 8 YEARS OLD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10297901January 3, 2010
POWER TRAIN
STARTED VEHICLE PUT INTO GEAR AND CAR WILL NOT MOVE WON'T GO IN REVERSE WON'T GO INTO DRIVE. WILL GO INTO GEAR BUT WILL NOT MOVE FORWARD OR BACKWARD. I HAVE HAD VARIOUS PROBLEMS WITH THIS VEHICLE JUST GOT IT OUT OF THE SHOP FOR 1600.00 IN THE MIDDLE OF NOVEMBER 2009 FOR WHEEL BEARINGS , TIE RODS, AND OIL CHANGE. NOW WITHIN LESS THAN 2MTHS I AM STUCK WITHOUT A VEHICLE TO GET TO WORK AGAIN. PLEASE HELP BILL COLLINS FORD DOESN'T SEEM TO GIVE ME ANY HELP JUST CONSTANT REPAIR WORK AND HIGH COSTS WITH NO REPAIRS REALLY BEING DONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10297737January 1, 2010
LATCHES/LOCKS/LINKAGES
2002 FORD EXPLORER DOOR LOCKS WILL NOT FUNCTION PROPERLY IN FREEZING WEATHER, DOORS POP OPEN WHILE DRIVING! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10297754January 1, 2010
STRUCTURE:BODY
REAR DEFROSTER HAD BEEN ON TO UN FOG THE GLASS. REAR LIFTGATE GLASS SHATTERED AFTER PRESSING THE RELEASE BUTTON TO RELEASE THE LIFTGATE. VEHICLE IS A 2002 FORD EXPLORER. WEATHER WAS 19 DEGREES F WITH WINDCHILL OF 10 DEGREES F. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10297774January 1, 2010
VISIBILITY
REAR WINDOW SUPPORTS FAILED AND WERE IN A FORD RECALL. FORD REPLACED THEM SEVERAL YEARS AGO, BUT NOW THE REAR WINDOW WILL NOT STAY UP AND IS DANGEROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10297507December 30, 2009
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
A VERTICAL CRACK IN THE LIFT-GATE BELOW THE REAR WINDOW. NO APPARENT OTHER DAMAGE TO VEHICLE. DISCOVERED WHEN PREPARING TO OPEN REAR HATCH. EXTENDS FROM WINDOW DOWNWARD TO LATCH/RELEASE POINT. *TR UPDATED IVOQ 01/08/10.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10297521December 30, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
FORD EXPLORER 2002 - TRANSMISSION FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10297551December 30, 2009
SUSPENSION:FRONT:WHEEL BEARING
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE WHEEL BEARINGS ON THREE OF THE WHEELS HAVE TO BE REPLACED. A REPRESENTATIVE FROM THE MANUFACTURER STATED SINCE THE WARRANTY EXPIRED, HE WAS INELIGIBLE FOR A FREE REMEDY. THE FAILURE MILEAGE WAS 61,000. UPDATED 01/12/10 *BF UPDATED 01/14/10.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10297556December 30, 2009
WHEELS
IN 03/2008 I WENT IN THINKING I HAD BRAKE PROBLEM AND ENDED UP WITH A RIGHT REAR WHEEL BEARING REPLACED. I WAS TOLD THIS IS A COMMON PROBLEM ON THIS YEAR AND MODEL FORD. NOW ITS 12/2009 AND I HAVE THE SAME NOISE, I GO TO THE DEALER AND TELL HIM I THINK ITS THE LEFT FRONT BEARING AND AFTER FURTHER INSPECTION THEY SAY THE NOISE WAS COMING FROM THE LEFT FRONT BUT THE LEFT REAR IS ABOUT READY TO FALL OFF. I AM GLAD I WENT TO GET THE TRUCK CHECKED BEFORE IT FELL OFF AT 65 MPH ON I80. I COULD HAVE BEEN KILLED. I HAVE RESEARCHED ONLINE AND THERE HAVE BEEN MANY INCIDENTS WITH THE WHEEL BEARINGS/HUBS ON 2002 FORD EXPLORERS THEY KNOW THERE IS A PROBLEM AND FORD IS NOT FIXING IT. WHAT DOES IT TAKE TO GET THE PROBLEM RECALLED? ACCIDENTS WITH DEATHS? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10297111December 28, 2009
STRUCTURE:BODY
I GOT A FORD EXPLORER 2002 AND THE HATCHBACK DOOR IS CRACKED, I HAD A FORD EXPLORER 2003 BEFORE AND IT HAD THE SAME PROBLEM AND I HAD SEEN OTHER FORDS EXPLORERS FROM YEAR 2000 TO 2004 WITH THIS PROBLEM. I CONTACTED THE FORD HEADQUARTERS COMPANY AND I WAS TOLD THAT THEY COULDN'T FIX THE CRACK BECAUSE I HAD TO CONTACT YOU TO COMPLAIN SO THIS WILL BECOME A RECALL AND THEY WILL FIX IT FOR ME OTHERWISE THEY ARE UNABLE TO FIX IT. I ONLY BUY FORD CARS BECAUSE I LIKE AMERICAN CARS AND ALSO I FEEL I AM HELPING THE ECONOMY KEEPING JOBS FOR THE AMERICAN PEOPLE BUT I COULD BUY ANY OTHER BRAND! I REALLY APPRECIATE YOU TAKING THE TIME TO READ MY COMPLAIN AND MAYBE FIND A SOLUTION FOR THIS PROBLEM. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10297121December 28, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
ON NOV. 28 2009, I PURCHASED A 2002 FORD EXPLORER XLT 4.0L AUTOMATIC TRANSMISSION 4X4. WITH 80,000 MILES. ON DEC. 10. 2009, THE EXPLORER STARTED NOT GOING INTO ANY GEAR. THEN YOU HAVE TO KEEP TRYING EACH GEAR FINALLY AFTER A FEW MINUTES IT WILL GO INTO REVERSE, BUT FOR THE FIRST 10 MINUTES OF DRIVING IT JERKS AND CLANGS GOING TO DIFFERENT GEARS. DEALER WON'T DO ANYTHING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10297153December 28, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
I NOTICED AROUND JULY OF 2009 THAT MY 2002 FORD EXPLORER WAS ACTING LIKE IT WASN'T GETTING ANY GAS. I HAD IT HOOKED UP TO AN ANALYZER AND THEY TOLD ME I NEEDED TO REPLACE MY MASS AIR FLOW SENSOR. DECEMBER 28, 2009 - $135.00. SO I DID, IT STILL WOULD NOT SHIFT INTO ANY GEARS. I WAS HAVING TO SHIFT THE GEARS MYSELF BY LETTING OFF THE GAS A LITTLE AND THEN ACCELERATING AGAIN. TURNS OUT MY TRANSMISSION IS GOING OUT AND THE CAR ONLY HAS 110,000 MILES ON IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10297227December 28, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE HAD TO REPLACE MY TRANSMISSION TWICE IN THE PAST 18 MONTHS AND NOW IT'S SLIPPING AGAIN. IT JUST HAPPENS ALL HE SUDDEN AND MY CAR RAMPS UP AND THEN TAKES OFF JERKING US AS WE ARE DRIVING. IT'S RIDICULOUS THAT THIS HASN'T BEEN RECALLED ALREADY. THE O/D LIGHT COMES ON AND IT RAMPS UP TO 4000 RPMS BEFORE I HAVE TO TAKE MY FOOT OFF THE GAS TO GET THE TRANSMISSION TO SWITCH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10296942December 25, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
2002 FORD EXPLORER O/D LIGHT FLASHED ON AND OFF ON HIGHWAY ENGINE STARTED TO RACE AND VEHICLE SLOWED DOWN. WHEN TRYING TO START FROM A RED LIGHT THE TRANSMISSION FEELS LIKE IT IS SLIPPING. VEHICLE HAS UNDER 100,000 MILES AND HAS ALWAYS BEEN PROPERLY MAINTAINED INCLUDING A COMPUTER UPGRADE FROM MY DEALER (AT MY EXPENSE) THAT WAS SUPPOSED TO FIX THE TRANSMISSION THAT I COMPLAINED ABOUT WHEN THE TRUCK WAS STILL UNDER WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10296956December 25, 2009
VISIBILITY:GLASS, SIDE/REAR
WENT TO PLACE ITEMS IN REAR. OPENED REAR GLASS, GLASS SHATTERED. MYSELF AND MY WIFE WERE BOTH STANDING UNDER THE HATCH WHEN IT SHATTERED. NO EXCESSIVE FORCE ON THE HATCH WAS GIVEN. WIFE RECEIVED WOUNDS TO THE HEAD AND HANDS. I MYSELF RECEIVED WOUNDS TO HANDS AND ARMS. *TR
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#10296689December 22, 2009
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE REVERSING OUT OF HIS DRIVE-WAY, THE VEHICLE RAPIDLY ACCELERATED INTO THE GARAGE. THE GARAGE WAS SEVERELY DAMAGED. WHILE ATTEMPTING TO EXIT THE GARAGE THE VEHICLE ACCELERATED FORWARD INTO THE NEIGHBORS YARD, AND THEN KNOCKED OVER A TREE. THE VEHICLE WAS TOWED TO A LOCAL REPAIR FACILITY. THE VEHICLE WILL BE TOWED TO AN AUTHORIZED DEALER FOR INSPECTION. THE FORD MANUFACTURER WAS NOTIFIED. HE WAS ADVISED THAT SINCE THE WARRANTY EXPIRED, NO ASSISTANCE WOULD BE PROVIDED. THE FAILURE MILEAGE WAS 87,264.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10296652December 22, 2009
POWER TRAIN
FOR THE 3RD TIME ' 2002 FORD EXPLORER GEAR SHIFT FALLING / BREAKING OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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