Ford Explorer Complaints (1998)

2,085 consumer complaints on file.

#557263November 13, 2000
TIRES
FIRESTONE WILDERNESS AT TIRES (P235 75 R15) FAILED. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#557226November 13, 2000
TIRES:TREAD/BELT
ALL FOUR TIRES HAVE CRACKS AROUND THE TREAD AS IF TO SEPARATE FROM THE TIRE, CONSUMER REPLACED ALL FOUR TIRES (FIRESTONE WILDERNESS AT P235/75R15 DOTVNHL1PY307). NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#736161November 11, 2000
TIRES
MAY OF 2000, I WAS ENTERING THE INTERSTATE AND NOTICED THAT MY VEHICLE WAS GETING HARDER TO STEER. I MERGED FROM THE FAST LINE TO THE SLOW LANE IN ORDER TO PULL OFF TO THE EMERGENCY LANE. WHEN I GOT OUT TO CHECK MY FRONT PASSENGER TIRE HAD GONE FLAT. NO WARNING AND IT WAS FINE NOT 5 MINUTES BEFORE THAT. I CALLED A TOW TRUCK TO FIX IT AND HE TOLD ME THAT IT CAME COMPLETELY OFF THE RIM. I WENT TO THE DEALER TO OBTAIN 2 NEW FRONT TIRES AND PAID OVER $200.00 FOR THEM. THE VIN STARTED WITH VN AND THE 2 NEW ONES START WITH W2. I THEN HEARD ABOUT THE RECALL AND JUST FIGURED THAT GOD MUST HAVE BEEN WITH ME ON THAT DAY TO MAKE MY TIRE GO FLAT BEFORE I COULD PICK UP ANY REAL SPEED. I KNOW THAT YOU ARE NOT HAVING FIRESTONE RECALL ANY OTHER WILDERNESS AT TIRE, HOWEVER I THINK YOU SHOULD RECONSIDER. I HAVE TAKEN THESE TIRES OFF MY VEHICLE AS I AM NOT COMFORTABLE WITH THEM. I REPLACED THEM WITH GOODYEAR. I THINK THERE IS A BIGGER PROBLEM WITH THE WILDERNESS AT TIRES THAN IS BEING SAID. *AK (DOT NUMBER: VN TIRESIZE: 23575R15)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#736058November 9, 2000
SUSPENSION:FRONT:SPRINGS:TORSION BAR
CAR HAS NEVER DRIVEN PROPERLY. DEALER JUST DISCOVERED ON THIRD COMPLAINT (WHEELS LIFT OFF GROUND) THAT THE TORSION BAR WAS INSTALLED ON THE WRONG SIDE DURING MANUFACTURING. THIS MISTAKE COULD HAVE KILLED SOMEONE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#736066November 9, 2000
EQUIPMENT:APPLIANCE:AIR CONDITIONER, UNKNOWN OR OTHER
THE TEMPERATURE GAUGE READS COLD ALL THE TIME, THE ENGINE WHISTLES SOMETIMES AT LOW SPEED AND IDLE AND THE CONDENSOR WENT UP - ALL PRETTY MUCH AT THE SAME TIME THESE STARTED. (TIRESIZE: P3575R)( DOT NUMBER: TIRE SIZE: P3575R )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#874540November 7, 2000
TIRES:TREAD/BELT
CONSUMER WANTS A REFUND FOR FIRESTONE TIRES THAT HE REPLACED BEFORE RECALL WAS ANNOUNCED, FIRESTONE IS NOT WILLING TO DO SO. *AK THE TIRES WERE FIRESTONE WILDERNESS 15 INCH TIRES. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#557432November 6, 2000
TIRES:TREAD/BELT
CONSUMER REPLACED FITESTONE ATX TIRE PRIOR TO RECALL NOTICE AND REQUEST REIMBURSEMENT BUT WAS TOLD HE HAD NO RECOURSE WITHOUT THE OLD TIRES. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#874454November 6, 2000
STEERING:RACK AND PINION
DEFECTIVE RACK AND PINION RUBBS AGAINST FRONT TIRES, CAUSING MORE WEAR AND TEAR ON TIRES. PLEASE PROVIDE FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#735729November 4, 2000
VEHICLE SPEED CONTROL:LINKAGES
SUDDEN RAPID ACCELERATION NOT CAUSED BY DRIVER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#557080November 3, 2000
TIRES:TREAD/BELT
CONSUMER STATES THAT FIRESTONE DEALER ATTEMPTED TO REPLACE TIRES THAT WERE RECALLED WITH TIRES THAT WERE NOT RECOMMENDED BY THE VEHICLE MANUFACTURER, NO OTHER SPECIFIC INFORMATION ON TIRES GIVEN. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#557375November 3, 2000
TIRES:TREAD/BELT
THE ORIGINAL FIRESTONE ATX (P235/75R50) TIRES ON THE VEHICLE WERE REPLACED DUE TO TREAD SEPARATION PRIOR TO RECALL (00T-005) NOTIFICATION, CONSUMER REQUESTING REIMBURSEMENT. *MJS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#735683November 3, 2000
TIRES:TREAD/BELT
TIRE SEPARATED IN JULY 2000. FORTUNATELY, TIRE DID NOT BLOW. I REPLACED ALL 4 TIRES AT A COST OF $473.56. I PURCHASED FOUR FIRESTONE WILDERNESS AT TIRES FOR MY FORD EXPLORER ON JULY 5, 2000, TO REPLACE THE FIRESTONE WIDERNESS AT TIRES THAT CAME WITH THE VEHICLE. I WROTE A LETTER TO FIRESTONE ON AUGUST 11, 2000, NO ACKNOWLEDGEMENT OR REPLY. I SUBMITTED A CLAIM FORM TO FIRESTONE ON AUGUST 24, 2000, ALL I GET IS A RUN AROUND. I WROTE TO FORD MOTOR COMPANY ON SEPTEMBER 15, 2000, A FORD CUSTOMER SERVICE REP CALLED ME TO ACKNOWLEDGE RECEIPT OF THE LETTER, AND GAVE ME THE 800 NUMBER FOR FIRESTONE, AND SAID IT IS NOT FORD'S PROBLEM. ON SEPTEMBER 23, 2000, I WENT TO A FIRESTONE DEALER IN WYCOFF, NJ, THEY PUT MY NAME ON A LIST AND SAID THEY WOULD CALL ME WHEN REPLACEMENT TIRES COME IN. ALL I GET IS A RUN AROUND, NEITHER FIRESTONE, NOR FORD WILL TAKE ANY RESPONSIBILITY FOR THIS FIASCO. ALL I WANT NOW IS ONE THOUSAND DOLLARS, TO REIMBURSE ME FOR THE TIRES I BOUGHT IN JULY, AND ALLOW ME TO PURCHASE GOODYEAR TIRES FOR THE EXPLORER THAT NOW SITS IN MY DRIVEWAY. THANK YOU, JOHN P. WEINDLER.*AK (TIRESIZE: P235/75R15)( DOT NUMBER: TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#556971November 3, 2000
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, STEERING:LINKAGES:TIE ROD ASSEMBLY, STEERING:GEAR BOX (OTHER THAN RACK AND PINION), POWER TRAIN:AXLE ASSEMBLY
UPPER BALL JOINTS FAILED. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#874326November 3, 2000
ENGINE AND ENGINE COOLING:ENGINE
WHILE DRIVING ABOUT 40 MPH ENGINE LOCKED UP. EXPLORER WAS ABLE TO BE DRIVEN TO DEALERSHIP. TIMING CHAIN WAS REPLACED AT OWNER'S EXPENSE BECAUSE IT WAS STRETCHED AND SLIPPED OFF. FORD IS AWARE OF THIS PROBLEM BECAUSE OF SERVICE BULLETIN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#874362November 3, 2000
ELECTRICAL SYSTEM:IGNITION
VEHICLE HESITATES WHEN PULLING ONTO THE HIGHWAY. IT HAS BEEN TAKEN TO THE DEALERSHIP 14 TIMES FOR THIS PROBLEM. DEALERSHIP WAS NOT ABLE TO DETEMINE WHAT WAS CAUSING THIS PROBLEM. THIS HAS BEEN AN ONGOING PROBLEM FOR THE LAST 5 MONTHS. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#874374November 3, 2000
TIRES:TREAD/BELT
NOTICE REPORT ON TV & CHECKED OUT TIRES. NOTICED CRACKS ON SIDEWALLS BETWEEN TREAD & THE CASINGS. CRACKS WEREON ALL FOUR TIRES & WENT ALL THE WAY AROUND. HAVE NOT BEEN IN CONTACT WITH TIRE RETAILER. FIRESTONE WILDERNESS AT P235/75R15.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#874412November 3, 2000
TIRES:TREAD/BELT
HEARD NEWS ON TV & CHECKED TIRES. NOTICED CRACKS 1/2 INCH FROM TREAD ON CASING. TOOK VEHICLE TO FIRESTONE RETAILER & FORD TO HAVE TIRES REPLACED. TIRES ON RECALL & COULD NOT GET REPLACED DUE TO A 4 MONTH WAIT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#735645November 2, 2000
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
FIRE UNDER HOOD WHILE VEHICLE PARKED, WITH POWER OFF. VEHICLE SAT FOR 5 HRS, THEN FIRE STARTED. FLAMES UNDER HOOD AND FROM REAR WINDOW DEFOGGER CONNECTION. BATTERY THEN EXPLODED. NO FIRE UNDER CAR. PASSENGER COMPARTMENT UNTOUCHED. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#557410November 1, 2000
TIRES:TREAD/BELT
CONSUMER REPLACED ALL FOUR FIRESTONE TIRES ON THE VEHICLE DUE TO TREAD SEPARATION, AT THE TIME OF REPLACEMENT THE TIRES WERE NOT INCLUDED IN THE RECALL AND THE DEALERSHIP REPLACED THEM, HOWEVER CONSUMER IS REQUESTING REIMBURSEMENT AND FEELS THEY MAY BE INCLUDED IN THE SUBSEQUENT RECALL (00T-005). *MJS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#557160November 1, 2000
TIRES:TREAD/BELT
THE RIGHT FRONT AND BOTH REAR FIRESTONE WILDERNESS AT TIRES(P235 75 R15) ARE EXPERIENCING TREAD SEPARATION, CONSUMER IS REQUESTING THAT FIRESTONE PAY FOR THE REPLACEMENT TIRES. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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