Ford Explorer Complaints (1997)

1,773 consumer complaints on file.

#555514October 4, 2000
TIRES
FIRESTONE EXPERIENCED STEEL BELT PROTRUDING THROUGH, CONSUMER REQUESTS DEALER REIMBURSE FOR REPLACEMENT TIRES. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#733485October 4, 2000
TIRES
THE RIGHT FRONT TIRE WAS SO BAD THAT JACK FURRIERS WESTERN TIRE CENTER REMOVED IT AND PUT ON MY SPARE UNTIL THEY CAN GET THE REPLACEMENT TIRES. JIM CLICK FORD, JOHN FARINSKI-SERVICE ADVISOR, TOLD ME THAT FORD COULD NOT HELP IN MY CASE. (DOT NUMBER: O2 TIRESIZE: 255.70R.15)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#872311October 4, 2000
TIRES:TREAD/BELT
PE00 020; CONSUME R WAS TRAVELING ABOUT 65MPH ON HIGHWAY AND HEARD A RATTLING NOISE AND FELT VIBRATION INSIDE VEHICLE. HE WAS ABLE TO PULL OVER TO THE SHOULDER, AND NOTICED THAT LEFT FRONT TIRE TREAD HAD SEPARATED. FIRESTONE, WILDERNESS#ATX, P2375R15 # . THERE WERE NO INJURIES TO REPORT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#872289October 4, 2000
TIRES:TREAD/BELT
CONSUMER HAD FOUND OUT CRACKS ON TIRE TREADS. DEALER TOLD CONSUMER THAT TIESCOULD SEPARATE IF KEPT DRIVING .THEN, REPLACED FOUR TIRES. FORD, EXPLORER, 1997, P235/75 R15, DOT SN. *AK FIRESTONE DEALER REPLACED FOUR TIRES. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#555792October 3, 2000
TIRES
CONSUMERS TIRES ARE NOT INCLUDED IN THE RECALL 00T-005 BECAUSE THE SERIAL NUMBER DOES NOT START WITH VD, CONSUMER BELIEVES THE SHOULD BE COVERED AND REQUEST REIMBURSEMENT. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#555790October 3, 2000
TIRES:TREAD/BELT
FIRESTONE ATX TIRE RIGHT REAR TREAD SEPARATED AND TWO ADDITIONAL TIRES FAILED ON THE HIGHWAY TWO YEARS PRIOR TO RECALL NOTICE 00T-005, CONSUMER REQUEST REIMBURSEMENT. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#555978October 3, 2000
TIRES:TREAD/BELT
TIRE TREAD SEPARATING IS FROM SIDEWALL (FIRESTONE WILDERNESS AT 235-75-25-R). *ET
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#733324October 3, 2000
TIRES
FAILURE IDENTICAL TO THOSE DESCRIBED IN NEWS WITH VD SERIAL NUMBERS. NO SAFETY DEFECT MENTIONED. *AK (DOT NUMBER: W2HL 1 PY TIRESIZE: P235/75R15)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#733355October 3, 2000
TIRES
FROM THE ORIGINAL PURCHASE OF THE VEHICLE, I FOUND THAT THE WILDERNESS AT TIRES DID NOT HOLD THE ROAD WELL UNDER ANY SURFACE CONDITIONS. DURING THE TIME I HAD THESE TIRES ON MY TRUCK, I WAS INVOLVED IN 2 ACCIDENTS. WHEN THE DEALER WAS UNABLE TO ALIGN MY VEHICLE AFTER THE 2ND ACCIDENT, I BROUGHT THE TRUCK TO ANOTHER TIRE SHOP (WINSTON TIRES, CANYON COUNTRY, CA), TO HAVE THE ALIGNMENT DONE, AND ON INSPECTING THE TIRES, THEY FOUND THAT THE 2 OF THE TIRES WERE BEGINNING TO SEPARATE, AND AN ALIGNMENT COULD NOT BE PERFORMED. I REPLACED THE TIRES WITH BF GOODRICH ALL TERRAIN TIRES, AFTER WHICH I WAS ABLE TO ALIGN THE TRUCK. WITH THE NEW TIRES I FOUND THAT MY EXPLORER'S HANDLING, BRAKING, STEERING, AND TRACTION WERE CONSIDERABLY IMPROVED. I STILL HAVE A COUPLE OF THE ORIGINAL TIRES WHICH FIRESTONE HAS GENEROUSLY OFFERED ME $10/ TIRE FOR SINCE I REPLACED THE WILDERNESS AT TIRES PRIOR TO 1/1/2000. I FEEL THAT FIRESTONE SHOULD PAY FOR MY REPLACEMENT TIRES REGARDLESS OF WHEN I PURCHASED THEM. I LIVE IN SOUTHERN CALIFORNIA, WHERE SUMMERTIME TEMPERATURES REGULARLY EXCEED 100 DEGREES, AND THE HIGHWAY IS THE ONLY WAY TO TRAVEL. PLEASE CONTACT ME IF I CAN OFFER ANY FURTHER DETAILS ON THESE TIRES, WHICH I CONSIDERED THE WORST TIRES I EVER HAD, EVEN BEFORE THE RECALL BEGAN, AND FREQUENTLY EXPRESSED THIS IN FORD QUALITY QUESTIONAIRES THAT THEY WERE NOT DOING THEMSELVES A FAVOR BY PUTTING THESE TIRES ON THEIR TRUCKS.*AK (DOT NUMBER: W2XXXXX TIRESIZE: 255 70 16)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#555339October 3, 2000
TIRES:TREAD/BELT
FIRESTONE TIRES(P235 75 R15) EXPERIENCED TREAD SEPARATION. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#733369October 3, 2000
TIRES
CONTACTED FORD MOTOR COMPANY VIA E-MAIL ON 8/29/00. THEIR RESPONSE WAS TO WAIT FOR FIRESTONE TO RECALL TIRES. ALL FIRESTONE AND FORD DEALERS IN THE AREA WHERE I HAD THE INSPECTED AGREE THAT THE TIRES SHOW DEFECT MARKS SIMILAR TO THOSE BEING RECALLED. HOWEVER, THEY WILL NOT REPLACE THEM BECAUSE FIRESTONE WILL NOT AUTHORIZE OR HAS NOT AUTHORIZED THAT PARTICULAR DOT NUMBER. TIRES ARE BEGINING TO LOOK UNSAFE TO DRIVE AT HIGHWAY SPEEDS. PLEASE ADVISE. (DOT NUMBER: VN TIRESIZE: 235P65R15)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#872150October 3, 2000
TIRES
PE00-020; ORIGINAL EQUIPMENT ON FORD, EXPLORER, 1997, P23575R15, DOT W2HL326 WITH 37000 MILES. ALL 5 TIRES HAVE JAGGED CRACKS WHERE CONSUMER COULD PUSH AGAINST THE TIRES, AND SEE THE SEPARATIONS AROUND THE EDGE. CONSUMER HAS REPLACED TIRES AT OWNERS EXPENSE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#872087October 3, 2000
TIRES
PE0002, ORIGINAL EQUIPMENT, TIRE SIZE P23575R15, DOT # VNHL1PY436. ALL FOUR TIRES FIRESTONE WILDERNESS AT HAD CRACKED AROUND TREAD AND SIDEWALL, BIGGER THAN A HAIRLINE CRACK. FIRESTONE SAID IT WAS DUE TO NORMAL WEAR AND TEAR. *AK *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#872137October 3, 2000
TIRES:TREAD/BELT
REAR DRIVER'S SIDE TIRE LOOKS LIKE IT CAN BE PEELED IT LIKE AN ORANGE, AND CONSUMER CAN SEE THE STEEL DOWN INSIDE OF TIRE.*AK THE DRIVER SIDE REAR TIRE LOST CHUNK OF RUBBER WHILE TRAVELING AT 30 MPH. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#555705October 2, 2000
TIRES:TREAD/BELT
FIRESTONE WILDERNESS AT TIRE EXPERIENCED TREAD SEPARATION, CONSUMER REQUESTS REIMBURSEMENT. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#555709October 2, 2000
TIRES:TREAD/BELT
CONSUMER VEHICLE EXPERIENCED A BLOWOUT PRIOR TO RECALL NOTICE 00T-005 AND CONSUMER REPLACED ALL FOUR TIRES AND REQUESTED REIMBURSEMENT BUT FIRESTONE DENIED REIMBURSEMENT BECAUSE THE TIRES WERE PURCHASED PRIOR TO JANUARY 1, 2000. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#555657October 2, 2000
TIRES
FIRESTONE WILDERNESS AT TIRE EXPERIENCED BLOWOUT, CONSUMER REQUESTS REIMBURSEMENT. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#555986October 2, 2000
TIRES:TREAD/BELT
ALL FOUR TIRES ARE CRACKED AT THE TREAD LINE, CONSUMER REPLACED THEM ON 11-AUG-00 BEFORE THEY FELL APART. TIRES MADE IN CANADA & 3 DIFFERENT DEALERS SAID THEY WERE DEFECTIVE, THERE IS STILL 8/32 TIRE TREAD ON ALL 4 TIRES (FIRESTONE WILDERNESS AT P235/7-15).*ET
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#733171October 2, 2000
TIRES
ALL 4 TIRES ARE SEPARATING, WHICH WAS VERIFIED BY A MECHANIC. THEY OBSERVE THE EXACT SAME PROBLEM AS THE 15 IN TIRES THAT ARE ON RECALL.*AK (TIRESIZE: 16)( DOT NUMBER: TIRE SIZE: 16 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#871967October 2, 2000
TIRES
WAS WASHING VEHICLE WHEN CRACKS WERE NOTICED IN THE TREAD OF THE TIRES. ONE OF THE TIRES, RIGHT FRONT, WAS SPLITTING AWAY FROM THE TREAD. ALL FOUR TIRES HAVE BEEN REPLACED. TIRES WERE MANUFACTED IN CANADA. HAVE THE TIRES. FIRESTONE WILDERNESS P235/75R15 WITH 52,000 MILES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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