Ford Explorer Complaints (1997)

1,773 consumer complaints on file.

#556094October 13, 2000
TIRES, SUSPENSION
FIRESTONE WILDERNESS AT TIRE EXPERIENCED BLOWOUT, A REPLACEMENT TIRE WAS PUT ON AND IT WAS NOISY. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#556008October 13, 2000
TIRES
FIRESTONE WILDERNESS AT TIRE(15") EXPERIENCED BLOWOUT, CAUSING VEHICLE ROLLOVER AND CONSUMER TO OBATIN INJURIES. *SLC
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#555974October 12, 2000
TIRES:TREAD/BELT
THREE OF THE CONSUMER FOUR TIRE ARE CRACKING BUT ARE NOT INCLUDED IN RECALL 00T-005 BECAUSE THE DOT NUMBER ON THE INSIDE OF THE TIRE DOES NOT HAVE THE MARKING OF "VD" (FIRESTONE WILDERNESS AT P235/75R15 105/MS DOT VNHL). NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#556067October 12, 2000
ENGINE AND ENGINE COOLING:ENGINE, FUEL SYSTEM, GASOLINE:CARBURETOR SYSTEM
WHILE DRIVING THE TENSIONER FAILED CAUSING THE ENGINE TO STALL WITHOUT WARNING OR INDICATION OF TROUBLE, CONSUMER REQUEST REIMBURSEMENT. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#734171October 12, 2000
ELECTRICAL SYSTEM:IGNITION
I DIDN'T THINK THERE WAS A PROBLEM INITIALLY BUT THE VEHICLE HAS STALLED MULTIPLE TIMES AT VARIOUS SPEEDS. UNTIL THE CALIFORNIA COURT CASE AGAINST FORD ABOUT THE IGNITION SYSTEM THERE HAS BEEN MULTIPLE REPAIRS FROM THE FUEL FILTER TO THE INJECTORS. ALL OF THIS DID NOT SOLVE THE PROBLEM. I PLEADE TO FORD THE NHTSA PLEASE RECALL THIS PROBLEM BEFORE PEOPLE GET HURT OR KILLED IN ACCIDENTS. I AM A PROUD FORD OWNER AND LOVE MY EXPLORER PLEASE HELP YOUR LOYAL CUSTOMERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#734122October 12, 2000
TIRES
I AM QUESTIONING WHETHER OR NOT THE TIRES RESULTED IN THE ROLL OVER TOTALING THE SUV( DOT NUMBER: )
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#734085October 11, 2000
TIRES:SIDEWALL
SINCE NEW, THE TIRES IN QUESTION HAVE BUBBLES ON EVERY SIDEWALL. AND THE TIRES ARE ALREADY CRACKING.*AK (TIRESIZE: P235/75R15)( DOT NUMBER: TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#872710October 11, 2000
ENGINE AND ENGINE COOLING:ENGINE
WHILE DRIVING ABOUT 25 MPH AND ALL OF A SUDDEN VEHICLE JUST DIED. THIS HAPPENED WITHOUT ANY WARNING. VEHICLE WOULD NOT RESTART. THIS WAS DUE TO A BROKEN TIME CHAIN TENSIONER. ENTIRE ENGINE WAS BEING REPLACED. FORD REFUSED TO HELP CONSUMER WITH THIS MATTER. *AK MANUFACTURER CHANGED THE DESIGN DUE TO TIMING CHAIN TENSIONER PROBLEM WITH THIS MAKE OF VEHICLES. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#555880October 10, 2000
TIRES:TREAD/BELT
TIRES WERE WORN AT TIME OF PURCHASE (USED) AND EXPERIENCED A FLAT PRIOR TO RECALL NOTICE 00T-005, CONSUMER PURCHASED 4 NEW TIRE AND REQUEST REIMBURSEMENT. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#555865October 10, 2000
TIRES:TREAD/BELT
CONSUMER RECIEVED RECALL 00T-005 FOR FIRESTONE TIRES WHICH WERE REPLACED PRIOR TO RECALL NOTIFICATION, THREE WERE REPLACED BECAUSE OF UNEVEN WEAR AND TIRE NOISE, THE OTHER TWO HAD BEEN REPLACED PRIOR TO THIS TIME BECAUSE OF WEAR, THE RECALL REIMBURSEMENT PLAN FAILS TO ADDRESS THE PERIOD OF TIME IN WHICH CONSUMER REPLACED HIS TIRES. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#733947October 10, 2000
ENGINE AND ENGINE COOLING:ENGINE
I HEARD A NOISE WHILE LEAVING PARKING LOT. IMMEDIATELY THERE WAS A RATTLING SOUND IN THE MOTOR, THEN THE TRUCK STALLED.. THE VEHICLE WAS TOWED INTO THE DEALERSHIP. THEIR DIAGNOSIS IS THE ENGINE NEEDS TO BE REPLACED BECAUSE OF A TIMING CHAIN FAILURE THAT JUMPED LOOSE AND KNOCKED A HOLE IN THE LEFT VALVE COVER. THERE WAS NO PRIOR WARNING OR OCCURENCE BEFORE THIS HAPPENED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#872606October 10, 2000
ENGINE AND ENGINE COOLING:ENGINE
WHEN DRIVING CONSUMER NOTICED A RATTLING NOISE COMING FROM ENGINE COMPARMENT. VEHICLE CUT OFF WITHOUT PRIOR WARNING. CONSUMER CONTACTED DEALER, DEALER NOTED THAT ENGINE HAD A HOLE WHICH WAS CAUSED BY THE TIMING BELT THAT CAME OFF. ENGINE NEEDED TO BE REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#872636October 10, 2000
TIRES:SIDEWALL
PE00 020; WAS CHECKING TIRES AND NOTICED THAT ALL FOUR TIRES ARE CRACKING ALL AROUND THE SIDEWALLS. FIRESTONE, WILDERNESS#AT, P25570R16, DOT VNCU1TX237. HE WILL GET IN TOUCH WITH FIRESTONE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#872664October 10, 2000
ENGINE AND ENGINE COOLING:ENGINE
ENGINE CRANKSHAFT BROKE. WHILE SITTING IN VEHICLE HEARD A FUNNY NOISE. THEN, VEHICLE DIED, AND WOULD NOT START AGAIN. CONSUMER FELT THIS WAS A MANUFACTURING DEFECT BECAUSE OF THE WAY THE CRANKSHAFT FELL OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#733778October 9, 2000
TIRES
RR TIRE SEPARATED WHILE DRIVING DOWN FREEWAY AT APPX 55 MPH. NO INJURIES. REPLACED WITH RECALLED TIRE VDHL. I HAVE REPLACED ALL 4 TIRES WITH GOODYEAR, AS OF 8/28/00. WILL BE REIMBURSED FOR 1 TIRE. HAVE REMAINING 3 TIRES IN POSSESSION. BELIEVE THESE SHOULD BE RECALLED AS WELL. ALL SHOW CRACK ALONG TREAD NEAR STEELBELT LINE. BELIEVE THIS IS A DESIGN PROBLEM. I HAVE ORIG 3 TIRES AND PHOTOS OF TIRE THAT SEPERATED. (DOT NUMBER: W2HLIPY476 TIRESIZE: P235/75R15)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#733847October 9, 2000
TIRES
EVEN THOUGH CHECKED AND FOUND NOT TO BE A RECALLED TIRE, WHILE DRIVING AT 55 MPH UP A FREEWAY WE EXPERIENCED TIRE TREAD SEPARATION BUT NO BLOW OUT. WAS ABLE TO DRIVE SLOWLY TO FIRESTONE DEALER WHERE THEY REPLACED THE BAD TIRE. WANTED TO REPORT TIRE SEPARATION FROM WILDERNESS AT FIRESTONE TIRE THAT WAS CLAIMED TO BE GOOD AND NOT ON THE RECALL LIST. I AM NOW STUCK WITH THREE MORE TIRES OF THE SAME NATURE THAT I FEEL MUST BE REPLACED BEFORE ANOTHER TREAD SEPARATION AND EXTENSIVE ACCIDENT. PLEASE SEE INTO ALL FIRESTONE TIRES OF THIS TYPE AS I AM NOW UNSURE THAT ANY ARE SAFE. (TIRESIZE: P275/R15)( DOT NUMBER: TIRE SIZE: P275/R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#733747October 8, 2000
TIRES
TIRE SHREADED WHILE DRIVING ALONG I-81 JUST OUSTSIDE HARRISONBURG, VA. CAR CONTROLLED. SHREADING OF TIRE CAUSED PLASTIC TRIM TO BE DAMAGED. DIGITAL PHOTOGRAPHS OF RUINED TIRE AND DAMAGE TO TIM AVAILABLE. ALL TIRES REPLACED BY THE TIRE STATION, 202, WILLIAMSON RD, ROANOKE, VA, 24011 10/7/2000 AT NO CHARGE. ALLTIRES RETAINED BY AGENT. (DOT NUMBER: W2HL1PY TIRESIZE: P235/75R15)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#733753October 8, 2000
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
MY 1997 EXPLORER WILL TEMPORARLY STALLS WITHOUT WARNING SINCE NEW, USUALLY WHEN PULLING OUT INTO A STREAM OF TRAFFIC.THIS CAUSES A SEVERE SAFETY PROBLEM FOR THE OCCUPANTS OF THE CAR. I HAVE TAKED THE VEHICLE TO TALLAHASSEE, FORD, TALLAHASSEE, FLORIDA SEVERAL TIMES (REMAINING OVERNIGHT THERE FOR OVER 10 DAYS) AND THE ONLY EFFORT TO FIX THIS PROBLEM WAS TO INSTALL A SET OF SPARK PUUGS. THE SERVICE MANAGER ADVISED ME NOT TO BRING THE CAR BACK SINCE THE PROBLEM IS INTERMITTENT AND CAN'T BE FIXED. I FEEL NO ONE HAS TAKEN MY COMPLAINTS SERIOUSLY AND NO REAL EFFORT HAS BEEN MADE TO FIX THIS PROBLEM. THE VEHICLE CONTINUES TO HAVE THE PROBLEM, NOTICIBLY WORSE IN HOT WEATHER AND I HAVE NO MORE SUPPORT FROM FORD MOTOR COMAPNY DESPITE WRITING AND CALLING FORD'S CONSUMER COMPLAINT DIVISION. THE CAR REMAINS TO BE HAZARDOUS TO DRIVE AND I HOPE YOU CAN HELP ME WITH THIS PROBLEM. I AM REALLY SUPRISED AT FORD MOTOR COMPANY FOR PLACING A LONG TIME CUSTOMER IN A DANGEROUS VEHICLE WITH NO SUPPORT IN MAKING NECESSARY REPAIRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#733610October 6, 2000
TIRES
FOR THE LAST 3 MONTHS I HAVE HAD PROBLEMS MAINTAINING AIR PRESSURE IN MY WILDERNESS AT TIRES. AT LEAST TWICE A WEEK 2 OUT OF THE 4 TIRES LOSES 10 POUNDS OF AIR PRESSURE. TIRES HAVE BEEN LOOKED AT BY AN AUTHORIZED FORD DEALERSHIP AND I HAVE BEEN TOLD THEY ARE FINE- NO LEAKS OR PUNCTURES - YET I AM CONSISTENTLY HAVE A PROBLEM MAINTAINING PROPER INFLATION OF THE TIRES. (TIRESIZE: 255/70R/16)( DOT NUMBER: TIRE SIZE: 255/70R/16 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#872466October 6, 2000
TIRES:TREAD/BELT
PE00020; ORIGINAL EQUIPMENT ON A 1997, FORD EXPLORER, TIRE SIZE P23575R15. ALL FOUR TIRES HAVE DEVELOPED CRACKS INSIDE OF THE RIM, ALSO EXTREME VIBRATION OCCURS WHILE DRIVING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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