Ford Explorer Complaints (2003)

1,274 consumer complaints on file.

#10192169May 31, 2007
ELECTRICAL SYSTEM, EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
THE MESSAGE CENTER ON 2003 FORD EXPLORER CAN'T BE SEEN IN DAYLIGHT CAUSING A VERY DANGEROUS SITUATION WHILE DRIVING AND TRYING TO READ THE COMPASS , MILEAGE, MILES /GAL, ANY READOUT OF THE AUTO. ALMOST CAUSED MY WIFE AND I TO RUN OFF THE ROAD WHILE TRYING TO READ THE COMPASS. NIGHT READING IS FINE, BUT DAYLIGHT IS TERRIBLE.. THIS SITUATION SHOULD BE FIXED BY FORD BEFORE SOMEONE GETS KILLED TRYING TO READ THE MESSAGE CENTER IN DAYLIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10191768May 26, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE
WITHOUT IMPACT, '03 FORD EXPLORER LIFTGATE PANEL CRACKED FROM GLASS, AROUND FORD EMBLEM, TO BOTTOM OF PANEL. VERY COMMON PROBLEM. NO COOPERATION FROM FORD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10191640May 24, 2007
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
TL*THE CONTACT OWNS A 2003 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AND WAS TOWED TO THE DEALER. THE DEALER STATED THAT THE CATALYTIC CONVERTER WAS BAD AND NEEDED TO BE REPLACED. THE PART WAS SUPPOSED TO BE AVAILABLE ON MAY 10, 2007, BUT IT STILL HAS NOT ARRIVED. THE REPAIR IS COVERED UNDER WARRANTY. THE ENGINE SIZE WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 56,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10191463May 22, 2007
VISIBILITY
TL*THE CONTACT OWNS A 2003 FORD EXPLORER. THE CONTACT STATED THAT THE PLASTIC UNDERNEATH THE REAR LIFTGATE'S GLASS DOOR HAS BEGUN TO CRACK. THE DOOR STILL OPERATES PROPERLY. THE VIN WAS UNAVAILABLE. THE CURRENT MILEAGE IS 78,000 AND FAILURE MILEAGE WAS 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10190893May 16, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE, EQUIPMENT:OTHER:LABELS
CRACKING IN THE LIFTGATE PANEL. THE PANEL BELOW THE GLASS ON MY EXPLORER HAS CRACKED DOWN THE MIDDLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10190894May 16, 2007
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
TL*THE CONTACT OWNS A 2003 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE'S BOTTOM REAR LIFTGATE HAS CRACKED. HE STATED THAT THERE IS A SAFETY RECALL ON THE HINGES FOR THE LIFTGATE. THE CONTACT BELIEVES THAT THE LIFTGATE FALLS REPEATEDLY AND CAUSED THE LIFTGATE WINDOW TO CRACK. THE ENGINE SIZE WAS UNKNOWN. THE CURRENT MILEAGE IS 64,370 AND FAILURE MILEAGE WAS 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10196911May 10, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
2003 FORD EXPLORER. CONSUMER STATES THAT THE VEHICLE BOTTOM REAR LIFTGATE IS CRACKED. CONSUMER BELIEVES CONCERN IS RELATED TO RECALL ON THE HINGES FOR THE LIFTGATE. THE CONSUMER BELIEVED THE CRACKS ON THE LIFTGATE WERE DUE TO WEAKNESS. UPDATED 07/08/07. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10190223May 8, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE
REAR LIFTGATE HAD A CRACK JUST BELOW THE GLASS ON THE 2003 EXPLORER. I AM CONCERNED THAT THE GLASS WILL BECOME LOOSE AND FALL OUT AND HURT SOMEONE. THIS SAME PROBLEM HAPPENED ON MY 2002, FORD EXPLORER. I HAVE SEEN SEVERAL EXPLORERS WITH THIS SAME CRACK. FORD SHOULD REPLACE THE LIFTGATE WITH A BETTER DESIGNED ONE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10190004May 7, 2007
STRUCTURE:BODY:TAILGATE:HINGE AND ATTACHMENTS
THE REAR TAILGATE ON THE 2003 FORD EXPLORER CRACKED WHEN I CLOSED IT AFTER TAKING AN ITEM OUT OF THE BACK OF THE CAR. I HAD SEEN MANY OTHER VEHICLES OF THE SAME MAKE AND YEAR WITH THIS PROBLEM BUT DID NOT KNOW WHAT MAY HAVE CAUSED THE PROBLEM UNTIL IT HAPPENED TO ME. I DID NOT ABUSE THE TAILGATE ,AND I DID NOT USE ANY EXTRA EFFORT TO CLOSE IT THAN I NORMALLY WOULD. I CALLED MY LOCAL FORD DEALER , AND THEY TOLD ME TO BRING IT AND THEY WOULD FIX IT AT NO CHARGE. WHEN I CALLED LATER ON THE DAY I DROPPED IT OFF. THEY INFORMED ME THEY HAD PERFORMED THE RECALL WORK ON THE HINGE AND BALL PIVOT, BUT THEY COULD NOT REPAIR THE TAILGATE BECAUSE THE VEHICLE WAS OUT OF WARRANTY. I CONTACTED FORD AND THEY TOLD ME THEY WERE AWARE OF THE PROBLEM WITH THE TAILGATE SITUATION ON THIS VEHICLE BUT IT HAD NOT BEEN POSTED AS A RECALL ITEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10189777May 4, 2007
ENGINE AND ENGINE COOLING
IN FEBRUARY OF 2006, I TOOK MY 2003 FORD EXPLORER IN TO HAVE IT FIXED. AT THE TIME, MY VEHICLE ONLY HAD APP. 36,300 MILES ON IT. I HAD TO HAVE ALL THE SPARK PLUGS REPLACED BECAUSE THEY HAD GONE BAD. I WAS TOLD THE SPARK PLUGS SHOULD HAVE LASTED FOR 90,000 TO 100,000 MILES. IN APRIL OF 2007, WITH APP. 43,000 MILES ON THE VEHICLE, THE CHECK ENGINE LIGHT CAME ON. I TOOK IT IN FOR REPAIR AND WAS TOLD THE SPARK PLUG WIRES WERE ARCING AND WERE BURNED. I WAS TOLD THAT THE WIRES WERE ROUTED BADLY AND THAT THEY LAY AGAINST HOT AREAS OF THE CAR. I NOW HAVE TO REPLACE ALL THE WIRES. THE GARAGE HAS CALLED ALL THE DEALERS AND DISTRIBUTORS IN MY AREA FOR THE WIRES AND WAS TOLD THAT THEY CAN'T GET THE WIRES, THAT THEY SEEM TO HAVE BEEN PULLED OFF OF THE SHELF. IF THE WIRES ARE ROUTED BADLY AND LAY AGAINST HOT THINGS, I WOULD THINK EVENTUALLY THAT WOULD START A FIRE. THE GARAGE IS GOING TO GIVE ME THE OLD WIRES JUST IN CASE I NEED THEM. I WOULD THINK AN INVESTIGATION NEEDS TO BE DONE TO SEE IF, IN FACT, THE WIRES ARE ROUTED BADLY AND COULD START A FIRE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10189810May 4, 2007
POWER TRAIN:AXLE ASSEMBLY
REAR AXLE WAS MAKING A LOUD NOISE, WAS TOLD THAT IT WAS DUE TO THE SEAL WAS BROKEN AND NEEDED TO BE REPLACED. THIS WAS REPLACED AND THE NOISE STILL CONTINUES. OTHER CONSUMERS HAVE HAD THIS SAME PROBLEM AND NOTHING HAS EVER HAPPENED WITH THIS ISSUE. IT COST A LOT OF MONEY TO HAVE THE AXLE WORKED ON AND IT IS STILL NOT FIXED! *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10189840May 4, 2007
STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS, STEERING:RACK AND PINION
FOR ABOUT A WEEK STRANGE NOISES WERE OBSERVED UPON SHIFTING FROM PARK INTO REVERSE. DURING A 5 MILE TRIP INTO TOWN, POWER STEERING PUMP NOISE WAS OBSERVED WHEN TURNING. UPON REACHING DESTINATION I EXPERIENCED DIFFICULTY MANEUVERING INTO A PARKING SPACE AND OBSERVED A LOT OF STEERING PUMP NOISE. UPON RETURN HOME I CHECKED THE RESERVOIR TO FIND IT EXTREMELY LOW AND A CHECK UNDER THE VEHICLE REVEALED FLUID HAD BEEN LEAKING AND DISTRIBUTED ALL THE WAY TO THE BACK OF THE VEHICLE. UPON FILLING AND STARTING THE VEHICLE, NO APPARENT LOCATION WAS OBSERVED EXCEPT THE CONNECTION TO THE RACK & PINION LOOKED TO BE LEAKING BUT THE ONLY EVIDENCE WAS APPARENT LACK OF DUST BUILD UP WHICH WAS EVIDENT AROUND THE ATTACHMENT PLATE WHICH INDICATES THERE HAS BEEN ENOUGH FLOW TO REMOVE BUILDUP FROM LEAKING CONDITION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10189538May 2, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE
PLASTIC UNDER (ATTACHED TO) REAR LIFTGATE WINDOW CRACKED. CRACK RUNS TOP TO BOTTOM, AROUND THE FORD EMBLEM. ENTIRE LIFTGATE NEEDS REPLACING. FORD SAYS I HAVE TO PAY FOR IT. I HAVE SEEN SEVERAL EXPLORER ON THE HIGHWAY WITH THE SAME DEFECT. DON'T REALLY KNOW IF THIS WOULD BE A SAFETY ISSUE, BUT I'M SURE THE INTEGRITY OF THE STRUCTURE WOULD BE COMPROMISED IN A ROLLOVER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10189230April 30, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE
TL* THE CONTACT OWNS A 2003 FORD EXPLORER XLT SPORT. WHILE CLOSING THE LIFTGATE THE REAR WINDOW SHATTERED. THERE WAS NO PRIOR DAMAGE TO THE WINDOW. THE FAILURE RESULTED IN A FEW CUTS ON THE CONTACT'S HANDS. THE CURRENT AND FAILURE MILEAGES WERE 38,254.*AK UPDATE 05/21/07.*JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10189262April 30, 2007
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT, POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE), TIRES:TREAD/BELT
TL* THE CONTACT OWNS A 2003 FORD EXPLORER. AFTER INSTALLING TWO NEW TIRES ON THE FRONT OF THE VEHICLE THE CONTACT HEARD A THUMPING SOUND WHILE DRIVING. THE DEALER STATED THAT THE SOUND WAS CAUSED BY THE DIFFERENCE IN TREAD BETWEEN THE NEW TIRES AND OLDER REAR TIRES, CAUSING THE FRONT DIFFERENTIAL AND TRANSFER CASE TO FAIL. THE CURRENT AND FAILURE MILEAGES WERE 96,000.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10189147April 28, 2007
POWER TRAIN:AXLE ASSEMBLY
REAR PINION GEAR ON 2003 FORD EXPLORER CAUSES HIGH PITCHED WHINING SOUND, AND IS WELL KNOWN TO FORD DEALERSHIPS IN THE AREA. THE STATED COST TO REPAIR (REPLACE PINION RING, PINION GEAR, SEALS) IS IN EXCESS OF $1,100. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10189085April 27, 2007
STRUCTURE:BODY:TAILGATE
FOLLOWING THE ACTIONS TAKEN BY THE FORD DEALERSHIP TO CORRECT THE FAULT WITH THE REAR DOOR/LIFTGATE RECALL, A LARGE CRACK DEVELOPED ON THE LIFTGATE FROM THE BOTTOM OF THE GLASS TO THE BOTTOM OF THE LIFTGATE. I HAVE NOTICED THIS SAME CRACK ON SEVERAL OTHER EXPLORERS. I HAVE BEEN TOLD THAT THIS IS NOT SOMETHING THAT FORD RECOGNIZES AS AN ITEM FOR "RECALL." I AM UNSURE OF THE INTEGRITY OF THE STRUCTURE OF THE REAR DOOR/LIFTGATE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10188937April 26, 2007
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH, EQUIPMENT
WE WERE INVOLVED IN A MOTOR VEHICLE ACCIDENT ON THE BELOW DATE. A PERSON WENT THROUGH A RED LIGHT AND HIT OUR 2003 FORD EXPLORER ON THE RIGHT REAR WHEEL AREA AT APPROX 40 MPH. THERE WAS OVER $ 6,000 IN DAMAGE ON OUR VEHICLE. WHEN OUR VEHICLE WAS RELEASED TO US FROM THE BODY SHOP 6 WEEKS LATER, OUR HEATER, WHEN TURNED ON WAS MAKING A LOUD BANGING SOUND. IT SOUNDED LIKE SOMETHING WAS KNOCKED LOOSE FROM THE IMPACT. IT IS NOW APRIL 2007, AND WE HAVE BEEN TRYING TO GET OUR INSURANCE COMPANY TO FIX THIS. WE TOOK OUR 2003 FORD TO CAPITAL FORD IN CARSON CITY, NEVADA WHERE WE BOUGHT 3 NEW FORD VEHICLES. CAPITAL FORD TOLD THE INSURANCE COMPANY THAT THIS IS A COMMON PROBLEM WITH THIS VEHICLE. ALLSTATE , OUR INSURANCE COMPANY TOLD US THAT WE WOULD HAVE TO PAY "AT OUR OWN EXPENSE" TO TAKE THE DASH APART ON THIS VEHICLE TO SEE IF THIS WAS ACCIDENT RELATED, AT 10 HOURS LABOR AT $ 90 PER HOUR! I HAVE CHECKED ALL RECALLS WITH THIS VEHICLE, AND CALLED FORD DIRECTLY, AND HAVE FOUND NO PROBLEM WITH THIS HEATER. PLEASE HELP US! *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10188511April 22, 2007
SUSPENSION:FRONT:WHEEL BEARING, SUSPENSION:REAR
MY 2003 FORD EXPLORER LIMITED, WITH 59K MILES, DEVELOPED A LOUD ROARING ROAD NOISE THAT SEEMED TO BE COMING FROM THE TIRES. INSPECTION BY THE FORD DEALER IDENTIFIED 3 DEFECTIVE WHEEL BEARINGS. THE RIGHT FRONT AND BOTH REARS. I KNOW THAT WHEEL BEARINGS SHOULD NOT FAIL WITH SUCH LOW MILEAGE SO I INSTRUCTED THE DEALER TO REPLACE THE 4TH BEARING WHICH THEY SAID WAS NOT MAKING NOISE BECAUSE I WOULDN'T RISK A FAILURE WHILE DRIVING. I KEPT THE OLD BEARINGS AND IT IS NOT POSSIBLE TO DETERMINE WHICH ONE THEY THOUGHT WAS GOOD. THEY ARE ALL EXTREMELY DIFFICULT TO ROTATE AND THERE IS VERY OBVIOUS ROUGHNESS DURING ROTATION. MY EXTENDED WARRANTY COVERED THE COST OF THE FIRST THREE. MY PRIMARY CONCERN IS THE SHORT LIFESPAN OF BEARINGS. THE FRONT BEARINGS WERE SO BAD THAT I FEEL SURE AN EXTENDED TRIP WOULD HAVE CAUSED CATASTROPHIC FAILURE. MY SECOND CONCERN IS THAT FORD HAS NOT ACKNOWLEDGED THIS PROBLEM. ON-LINE RESEARCH HAS CONFIRMED THAT I AM NOT THE FIRST TO HAVE BEARING FAILURE BEFORE 60K ON A 2003 EXPLORER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10188351April 19, 2007
SUSPENSION:FRONT:WHEEL BEARING
I WAS ADVISED BY THE DEALER INVESTIGATING A "SQUEEKING" COMPLAINT THAT MY LEFT WHEEL BEARING NEEDED REPLACING AT A COST OF OVER $300.00. AT THE TIME, IT HAD AROUND 38,000 MILES AND WAS "OUT OF WARRANTY". MY REGULAR NON-DEALER MECHANIC TOLD ME THAT IT WAS A VERY COMMON PROBLEM WITH EXPLORERS, AND THE COST WAS ABOUT RIGHT. I PURCHASED 2 BEARING ASSEMBLIES AND REPLACED THE LEFT ONE. NOW, ONLY A FEW THOUSAND MILES LATER, THE RIGHT ONE IS MAKING SO MUCH NOISE I CAN'T HEAR THE RADIO, SO I WILL HAVE TO REPLACE IT. I HATE TO THINK ABOUT SPENDING $500.00+ EVERY COUPLE OF YEARS REPLACING THESE BEARINGS WHEN EVERY OTHER VEHICLE I HAVE EVER OWNED, ALL GM BY THE WAY, WENT OVER 100,000 MILES WITH NO PROBLEMS. THE DEALER NEVER MENTIONED, AND ACTUALLY DENIED, ANY TSB'S OR PROBLEMS WITH THE BEARINGS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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