Ford Explorer Complaints (2002)

3,572 consumer complaints on file.

#10336081June 13, 2010
FUEL SYSTEM, GASOLINE
CAME HOME TO FIND STOING GASOLINE FUMES AND A STREAM OF GAS LEAKING ON THE DRIVEWAY FROM UNDER THE EXPLORER. CLIMBED UNDERNEATH IT TO FIND A HOSE LEAKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10335905June 12, 2010
POWER TRAIN:DRIVELINE
2002 FORD EXPLORER DIFFERENTIAL SUBJECT TO INCREASED WHINING @ 85000 MILES AND RAPIDLY FAILED OVER THE COURSE OF ONE WEEK @ 99,000 MILES. R SIDE WHEEL BEARINGS HAVE FAILED AT SAME TIME. DIFFERENTIAL HAS LOCKED UP AND DRIVE GEAR JUMPS GEAR TEETH DURING ANY TURN. DEALER CLAIMS THEY'VE NEVER SEEN SUCH A FAILURE BUT LOCATED A FORD 'FIX KIT' VERY QUICKLY SO AM VERY SUSPICIOUS OF THEIR STATEMENT. I PULLED THE EXPLORER FROM THE DEALER FOR SECOND OPINION AND REP TOLD ME TO 'PARK IT' AND NEVER TO DRIVE IT UNTIL REPAIRED DUE TO POTENTIAL OF HIGHWAY LOCKUP WITH EXTREME CONSEQUENCES. FORD IS HIDING THIS DEFECT FROM THE PUBLIC. HAVE JUST FILED COMPLAINT WITH FORD ONLINE WHO ARE REPLYING WITH FORM LETTER EMAIL REFUSALS TO HELP . DRIVE GEAR FAILURE ON ANY VEHICLE IS UNHEARD OF, AND SHOULD NEVER FAIL. VEHICLE SITS ON A TRUCK CHASSIS AND SHOULD BE STURDIER THAN IT IS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10335983June 12, 2010
POWER TRAIN
I PULLED INTO MY DRIVEWAY AND WENT TO PUT MY VEHICLE INTO PARK AND THE GEAR SHIFT WAS LIKE A BROKEN LIMB IN MY HAND. I CHECKED WITH SEVERAL AUTO PART STORES AND THE REPLACEMENT PART IS A DEALER ONLY PART. FORD WILL NOT SELL THE PART TO CUSTOMER FOR PERSONAL REPAIR. PLUS THE COST TO REPAIR IS VERY COSTLY. I WAS SEEKING INFORMATION AND FOUND SEVERAL OTHER COMPLAINTS ON AUTOBEEF-CAR COMPLAINTS.COM. SEEMS LIKE FORD NEEDS TO RECONSIDER THIS AS RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10335761June 11, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
THE SUV, WHICH IS A 2002 FORD EXPLORER. JUST STARTED TO DRIVE REALLY SLOWLY AND AN O/D LIGHT CAME ON WHICH TELLS ME THAT I PRETTY MUCH NEED A NEW TRANSMISSION. THIS IS THE THIRD TIME THAT THIS HAS HAPPENED TO MY VEHICLE. THE CONSEQUENCES ARE THE VERY EXPENSIVE PRICE ON FIXING THE PROBLEM. THE FIRST 2 TIMES FORD FIXED IT WITH A REBUILT TRANSMISSION AND NOW THEY WANT ME TO PAY AGAIN. SORRY NOT GOING TO HAPPEN. THIS IS A VERY COMMON ISSUE PLEASE MAKE FORD RECALL THESE VEHICLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10334933June 7, 2010
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
AFTER STARTING THE IGNITION ON MY 2002 FORD EXPLORER, MY HUSBAND AND I NOTICED AN OBNOXIOUS SMELL IN THE CAR. MY HUSBAND PULLED OVER AND LOOKED UNDER THE CAR AND DID NOT SEE ANYTHING. I LOOKED AT THE DRIVER'S DOOR AND SAW SMOKE COMING FROM THE POWER WINDOW BUTTONS. MY HUSBAND TURNED OFF THE IGNITION. HE FELT THE BUTTONS AND THEY WERE VERY HOT. EVENTUALLY THE SMOKE SUBSIDED. HE LATER ON REMOVED THE FUSE THAT CORRELATED WITH THE POWER WINDOWS. HE DROVE THE CAR HOME WITHOUT INCIDENT. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10335132June 7, 2010
AIR BAGS
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THE AIR BAG LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT CALLED A LOCAL DEALERSHIP AND WAS ADVISED TO TAKE THE VEHICLE IN FOR A DIAGNOSTIC TEST AT HIS EXPENSE. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 121,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10334423June 3, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
1. TRANSMISSION PROBLEMS WHEN I STOPPED FAST 2. TRANSMISSION GOES INTO NEUTRAL AND TAKES ABOUT 10 SECONDS TO POP BACK INTO GEAR. 3. TOOK TO DEALERSHIP WHERE I WAS TOLD THEY COULD REPLACE A $1,000 PART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10334216June 2, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION, POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE DRIVING AT APPROXIMATELY 75 MPH, THE VEHICLE STOPPED MOVING FORWARD. THE VEHICLE WAS TOWED TO AN INDEPENDENT REPAIR SHOP WHERE THE TRANSMISSION WAS REPLACED. THE FAILURE HAD NOT OCCURRED SINCE THE REPAIR. THE CONTACT ALSO STATED THAT WHILE ATTEMPTING TO SHIFT THE VEHICLE INTO PARK, THE GEAR SHIFTER BROKE OFF OF THE STEERING COLUMN. THE VEHICLE WAS TOWED TO AN INDEPENDENT REPAIR SHOP WHERE THE CONTACT WAS INFORMED THIS WAS A KNOWN PROBLEM WITH THAT MODEL. THE VEHICLE WAS IN THE PROCESS OF HAVING THE STEERING COLUMN REPLACED. THE FAILURE MILEAGE WAS 113,997. THE CURRENT MILEAGE WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10334369June 2, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
O/D LIGHT KEEPS FLASHING AND TRANSMISSION SLIPS AND THE VEHICLE ONLY HAS 80 THOUSAND MILES. THIS IS UNACCEPTABLE BY FORD PLEASE DO SOMETHING THEY ARE TAKING WE THE CONSUMERS FOR GRANTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10334080June 1, 2010
POWER TRAIN
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED WHILE DRIVING AT SPEEDS OF 30 MPH, THE VEHICLE BEGAN TO DECREASE IN SPEED WITHOUT WARRANT. THE OVER DRIVE WARNING LIGHTS WERE ILLUMINATED ON THE DASHBOARD AND THE CONTACT WAS ABLE TO DRIVE THE VEHICLE TO HIS RESIDENCE WITHOUT INCIDENT. THE MANUFACTURER WAS CONTACTED BUT OFFERED NO ASSISTANCE. THE DEALER WAS NOT CONTACTED AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10334081June 1, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT WHILE SHIFTING THE VEHICLE INTO REVERSE, THE GEAR SHIFT SELECTOR BROKE OFF FROM THE STEERING COLUMN. THE VEHICLE WAS NOT TAKEN IN TO BE EXAMINED AND THERE WERE NO REPAIRS. THE FAILURE AND CURRENT MILEAGES WERE UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10332695May 28, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION, ELECTRICAL SYSTEM, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
OH WHERE DO I BEGIN. I HAVE 90,000 MILES ON MY SUV. MY RADIO GOES OFF AND ON RANDOMLY. DOOR AJAR IS ON RANDOMLY. WHEN SHIFTING FROM PARK TO DRIVE, IT STICKS AND I HAVE TO TAP IT TO GO INTO DRIVE. REAR WHEEL BEARING HAD TO BE REPLACED. O/D LIGHT CAME ON AND FLASHING. ONE TIME I THOUGHT IT WAS IN PARK AND WHEN GETTING OUT OF MY CAR, IT BEGAN TO ROLL AFTER TAKING MY FOOT OF THE BRAKE. I SEE THESE SEEM TO BE PROBLEMS FOR SEVERAL FORD EXPLORER OWNERS. PLEASE PLEASE PLEASE GET THIS ACROSS TO FORD THAT THESE NEED TO BE RECALLED, IF NOT I WILL NOT BE A FORD OWNER EVER AGAIN AND TELL EVERYONE I KNOW NOT TO BUY A FORD! WHAT IS GOING TO TAKE, A DEATH OR INJURY?? TAKE RESPONSIBILITY FORD! HOPE THIS NEVER HAPPENS TO YOU BUT THEN AGAIN, YOU PROBABLY DON'T EVEN DRIVE A FORD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10331898May 24, 2010
POWER TRAIN
I HAVE A 2002 FORD EXPLORER XLT. IT HAS 118,000 MILES. ABOUT 2 MONTH AGO MY O/D LIGHT START TO FLASH REALLY FAST. I TOOK IT TO AAMCO AND THEY SAY ITS THE TORQUE CONVERTER CLUTCH WITH ERROR CODE P0741 TCC. THEY WANT ME TO FIX THIS WITH $1700. THIS HAS HAPPEN TO MANY PEOPLE. THE O/D OFF LIGHT COMES ON EVERY TIME I DRIVE MY SUV PAST 40 MPH AND IT DOESNT COME BACK OFF UNTIL I TURN THE CAR OFF AND THAN IT GOES BACK AGAIN AFTER 40 MPH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10331956May 24, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
AT ABOUT 110,000 MILES MY TRANSMISSION ON MY 2002 FORD EXPLORER XLT STARTED SLIPPING. DRIVING DOWN THE EXPRESSWAY MY O/D LIGHT COMES ON AND I AM UNABLE TO ACCELERATE AS THE GEARS ARE NOT SHIFTING CORRECTLY. TOOK IT IN TO A LOCAL TRANSMISSION SHOP AND THEY INSTALLED AN OVERHAULED 5R55W TRANSMISSION. LESS THAN A YEAR LATER I TAKE MY TRUCK TO TRADE IT IN AND THE DEALER SAYS THAT THE TRANSMISSION IS BAD, GOING OUT AND THEY WOULD ONLY OFFER ME $2000 FOR MY TRADE. THE TRANSMISSION IS STARTING TO SLIP AGAIN AT 117,000 MILES AND I WILL AGAIN HAVE TO TAKE IT IN TO BE REPAIRED BEFORE THE OD STARTS FLASHING AGAIN AS I'M DRIVING TO WORK. LUCKILY I AM STILL UNDER THE 1 YEAR WARRANTY FROM THE TRANSMISSION REPAIR SHOP, BUT I WILL BE WITHOUT A VEHICLE AGAIN TO GET BACK AND FORTH TO WORK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10331579May 21, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
THE OVERDRIVE LIGHT ON MY 2002 FORD EXPLORER IS FLASHING (BLINKING) AND THE TRANSMISSION IS ACTING ERRATIC. SHORTLY AFTER BUYING THIS CAR(IN 2003) A SIMILAR ISSUE HAPPENED. I TOOK IT TO A FORD SHOP. THE MECHANIC REQUESTED THE TRANSMISSION BE REPLACED. FORD DENIED THE REQUEST & HAD THE MECHANIC CHANGE ONLY THE SOLENOID(I BELIEVE FOR THE 1ST& 2ND GEAR?). THANKFULLY, THIS WAS UNDER WARRANTY. I'VE TAKEN DECENT CARE OF MY TRANSMISSION SINCE IN REGARDS TO MAINTENANCE. NOW, THIS ISSUE(OR SIMILAR) IS BACK. BEFORE ATTEMPTING TO BRING MY CAR TO FORD OR ANOTHER SHOP, I DECIDED TO CHECK ON THE INTERNET. I CAME ACROSS HTTP://WWW.CARCOMPLAINTS.COM OR MORE SPECIFICALLY: HTTP://WWW.CARCOMPLAINTS.COM/FORD/EXPLORER/2002/TRANSMISSION/O_D_LIGHT_IS_BLINKING.SHTML. TO MY SURPRISE, THIS INCIDENT IS NOT CLOSE TO UNIQUE. I LIKE MY CAR & FORD, BUT THIS IS JUST NOT RIGHT. I HOPE THIS ISSUE CAN PROPERLY BE ADDRESSED BY FORD. THIS WILL PROBABLY BE THE ONLY WAY THEY CAN RETAIN ME AND MY FAMILY AS REPEAT CUSTOMERS... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10331037May 18, 2010
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
ALL 4 WINDOWS ON MY 2002 FORD EXPLORER NO LONGER WORK PROPERLY. YOU EITHER CAN HEAR THEY ARE GOING TO SOON FAIL OR HAVE ALREADY FAILED (THE DRIVER'S SIDE WINDOW HAS ALREADY FAILED AND I HAD TO SPEND OVER $500 FOR THE REPAIR AND NOW MY PASSENGER-REAR WINDOW HAS FAILED AND WILL NO LONGER GO BACK UP). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10330852May 17, 2010
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
REAR PASSENGER SIDE DOOR WILL NOT OPEN FROM INSIDE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10330726May 16, 2010
STRUCTURE
PANEL ON THE REAR UPPER HATCH CRACKED WITH A VERY LOUD POP STARTLING ME THE PANEL HAS NOT BEEN FIXED YET FORD WANTS $500 FOR THE MINOR FIX. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10330722May 16, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
I'M AN OWNER OF A 2002 FORD EXPLORER XLT. RECENTLY WHILE DRIVING ON THE INTERSTATE HIGHWAY, I NOTICED THE O/D LIGHT WAS FLASHING/BLINKING AND MY TRANSMISSION WAS VIBRATING WHILE SHIFTING GEARS. I IMMEDIATELY ACTED QUICKLY BY GRADUALLY PULLING OVER TO COME TO A STOP. AS I LATER TRIED TO ACCELERATE THE VEHICLE, IT WOULD NOT GO PAST 10 MPH, THE TRANSMISSION WAS STUCK IN 1ST GEAR. THANK GOD MY KIDS WERE NOT IN THE TRUCK AT THE TIME. THIS FAULTY TRANSMISSION NEEDS TO BE ACKNOWLEDGE BY FORD MOTOR COMPANY. PLEASE DO NOT LOOK AT THIS AS ANOTHER COMPLAINT, THIS COULD POTENTIALLY BECOME A LIABILITY ISSUE IF NOT ADDRESSED. THE SAME AS WITH ANY OTHER SAFETY ISSUE ITS INVESTIGATED THOROUGHLY, I'M PRAYING THIS IS LOOKED AT AS SERIOUS SAFETY CONCERN ON THE HIGHWAYS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10330319May 13, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION FAILURE, THIS IS THE SECOND TRANSMISSION IN JUST UNDER 2 YEARS. FORD NEEDS TO DO A RECALL. I HAVE HAD THE VEHICLE PROPERLY MAINTENANCED AND ALL THE NECESSARY UPKEEP. THIS IS AWFUL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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