Ford Explorer Complaints (2003)

1,274 consumer complaints on file.

#10202336September 10, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
TORQUE CONVERTER FAILURE. CONVERTER "RATTLES", NEEDS REPLACEMENT. PRIOR COMPLAINT TO DEALER ABOUT "LURCHING" AND "CLUNKING" WERE FOUND TO BE "NON-DUPLICATIVE" DURING WARRANTY PERIOD. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10202245September 8, 2007
STRUCTURE:BODY
PAINT PROBLEMS PAINT KEEPS ON BLISTERING AND PEELING ALL OVER THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10199818August 16, 2007
AIR BAGS
TL*THE CONTACT OWNS A 2003 FORD EXPLORER. WHILE DRIVING 70 MPH, THE CONTACT SWERVED TO MISS A WILD HOG IN THE ROAD. SHE DROVE INTO THE PATH OF ONCOMING TRAFFIC, SLAMMED ON THE BRAKES, AND THE VEHICLE ROLLED OVER THREE TIMES. THE AIR BAGS FAILED TO DEPLOY. THE VEHICLE WAS TOWED TO THE SHOP WHERE IT CURRENTLY REMAINS. THE VEHICLE WAS DESTROYED. A POLICE REPORT WAS FILED. THE VIN, ENGINE SIZE, AND NUMBER OF CYLINDERS WERE UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 65,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10199605August 14, 2007
ENGINE AND ENGINE COOLING
I WAS GOING BACK HOME TO MIAMI AND MY CAR 2003 FORD EXPLORER SPORT TRAC CAUGHT ON FIRE AT THE EXIT OF THE MIDTOWN TUNNEL IN NEW YORK CITY. THE FIRE STARTED IN THE FRONT MOTOR AT THE PASSENGER SIDE. THE POLICE USED 3 FIRE EXTINGUISHERS BUT ALL THE EFFORT THEY DID WAS NOT ENOUGH. MY CAR WAS COMPLETELY ON FIRE. THE MOTOR, THE SEATS , ALL THE INTERIOR WAS COMPLETELY DESTROY BY THE FIRE. THE FIREMAN ARRIVED AFTER A FEW MINUTES, BUT IT WAS TO LATE. I BOUGHT THIS CAR CASH BRAND NEW FROM SAWGRASS FORD IN FT LAUDERDALE FLORIDA. I DID NOT HAVE FULL COVER AND I LOST EVERY THING.. I WAS IN NEW YORK WITH MY FAMILY AND WITH NO CAR TO GO BACK HOME.. I CALLED FORD AND THEY TOLD ME THAT THEY ARE NOT RESPONSIBLE FOR ANYTHING THAT HAPPEN TO THAT CAR. I AM SURE THIS IS NOT FAIR TO ME OR TO ANYBODY. THE CAR WAS A 2003 AND ONLY HAD ABOUT 46,000 MILES. *JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10199467August 13, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE
I OWN A 2003 FORD EXPLORER. SIX MONTHS AGO I NOTICE A SPLIT ON THE BACK OF MY VEHICLE NEAR THE REAR WINDOW. THE SPLIT WAS ON THE BODY OF THE VEHICLE. AT FIRST I THOUGHT SOMEONE DAMAGED MY VEHICLE. THEN I NOTICED WHEN IT GETS REALLY HOT THE SPLIT CLOSES UP AND DISAPPEARS. I CALLED FORD TO SEE IF THERE WAS A RECALL THEY SAID NO. I TRIED TO EXPLAIN TO THEM THAT THERE OUGHT TO BE. I TOOK A SURVEY. THERE WERE AT LEAST 1 OUT OF EVERY 5 FORD EXPLORERS HAD THE SAME ISSUE. I CONTACTED THE DEALERSHIP AND THEY SAID THAT IT WAS CAUSED BY STRESS ON THE VEHICLE(WHAT EVER THAT MEANS) I THINK FORD NEEDS TO REPAIR THIS PROBLEM BECAUSE IT CAN BECOME "UNSIGHTLY" *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10198427August 3, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
THE TRANSMISSION ON MY 2003 FORD EXPLORER FAILED. I'M TOLD THIS IS A CONSISTENT PROBLEM BUT FORD WON'T STAND BY THEIR PRODUCT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10197513July 25, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE
THE PLASTIC TRIM PANEL ON THE REAR HATCH OF MY FORD EXPLORER XLS CRACKED FROM TOP TO BOTTOM, WITH NO PROVOCATION. I UNDERSTAND THIS IS A COMMON PROBLEM. MY LOCAL DEALER SERVICE REP SAID THEY HAD REPAIRED "DOZENS OF THEM", AFTER HE TOLD ME FORD WOULD NOT STAND BEHIND THIS OBVIOUS DEFECT. THE CRACK EXPANDS AND CONTRACTS NOTICEABLY WITH TEMPERATURE CHANGES, AND I BELIEVE THE COMPOSITE IS NOT PROPERLY FORMULATED RESULTING IN INSTABILITY OF THE MATERIAL DURING TEMPERATURE CHANGES. CLEARLY, THIS IS A MANUFACTURING DEFECT FOR WHICH FORD SHOULD PROVIDE A REMEDY. MY EXPLORER STILL LOOKS GREAT, AND THIS IS THE ONLY BLEMISH. AT THE QUOTED COST OF OVER $700 TO REPLACE THE ENTIRE HATCH ASSEMBLY (THE ONLY OPTION OFFERED), I WILL LIVE WITH THE ANNOYING CRACK AND TELL EVERYONE I SEE ABOUT FORD'S UNWILLINGNESS TO HELP. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10197324July 24, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE
2003 FORD EXPLORER. LIFTGATE PANEL CRACKED FROM RIGHT UNDER GLASS ALL THE WAY TO BOTTOM OF PANEL RIGHT THRU THE MIDDLE OF FORD EMBLEM. APPEARS TO BE COMMON PROBLEM WITH THIS MODEL. FROM ALL I READ FORD WILL NOT FIX PROBLEM EVEN THOUGH IT IS THEIR FAULT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10197235July 23, 2007
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
TL*THE CONTACT OWNS A 2003 FORD EXPLORER. THE CONTACT STATED THAT SHE HEARD A CLICKING SOUND DURING DECELERATION. A MECHANIC DIAGNOSED THE CAUSE OF FAILURE AS A WORN OUT RANGE HUB IN THE TRANSFER CASE. THE CONTACT STATED THAT SHE COULD NEVER GET OUT OF 4 WHEEL DRIVE, WHICH BURNS MORE GAS AND ACTIVATES COMPONENTS THAT ARE UNNECESSARY DURING NORMAL DRIVING. THE CURRENT MILEAGE IS 73,000 AND FAILURE MILEAGE WAS 70,000. UPDATED 02-01-08 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10196848July 19, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE
I HAVE A 2003 FORD EXPLORER. I HAVE, OR IT LOOKS TO BE SEVERAL STRESS CRACKS BELOW THE BACK GLASS OF THE HATCH. THEY RANGE ANYWHERE FROM AN INCH TO SEVEN OR EIGHT INCHES. I TOOK THIS TO THE FORD HOUSE IN HALTOM CITY, THEY SAID THERE WAS NOTHING THAT COULD BE DONE BUT TO CHECK WITH OTHER OWNERS TO SEE IF THIS IS HAPPENING TO THEIR EXPLORER. I HAVE SINCE NOTICED LITERALLY AT LEAST 75 EXPLORERS WITH THE SAME THING. THE ONES I HAVE SPOKE WITH HAVE THE SAME PROBLEM. FORD DOES NOT WANT TO REPLACE THIS COST. I THINK AFTER 2003, FORD CHANGED THE WAY THEY MADE THE BACK HATCH AND IT DOESN'T HAVE THE SAME SEVEN OR EIGHT INCH MOLDING UNDER THE GLASS. I AM AFRAID THAT IF I OPEN THE GLASS SECTION ON MINE OR CLOSE IT, IT WILL BREAK THE GLASS OR THE GLASS WILL COME OUT. WHAT CAN WE DO ABOUT THIS?*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10196699July 18, 2007
VEHICLE SPEED CONTROL:CRUISE CONTROL
CRUISE CONTROL TURNS OFF DURING VEHICLE OPERATION. MULTIPLE OCCURRENCES ON MULTIPLE DATES. 2003 FORD EXPLORER XLT 4 DOOR, 4WD 4.0L-6 CYLINDER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10196743July 18, 2007
POWER TRAIN:MANUAL TRANSMISSION
TL*THE CONTACT OWNS A 2003 FORD EXPLORER. WHILE DRIVING 10 MPH, THE VEHICLE SHIFTED INTO FOUR WHEEL DRIVE WITHOUT WARNING. THE CONTACT PRESSED THE RESET BUTTON ON THE DASHBOARD, WHICH DEACTIVATED THE FOUR WHEEL DRIVE FEATURE. SHE ALSO STATED THAT THE DOOR OPEN LIGHT REMAINED ILLUMINATED. THE DEALER HAS NOT INSPECTED THE VEHICLE. THE CURRENT AND FAILURE MILEAGES WERE 63,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10196468July 16, 2007
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
CONSTANT LOUD SQUEAL COMING FROM SERPENTINE BELT, REPLACED BY DEALERSHIP AND I HAD TO PURCHASE, STILL SQUEAL, WARRANTY AND REPLACED, STILL SQUEALED DEALERSHIP CALLED FORD, FORD SUGGESTED STRONGER BELT THAT NORMALLY DOES NOT GO IN THIS TRUCK. CURRENTLY NO SQUEAL. TOTAL BELTS: 4 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10195298July 4, 2007
ELECTRICAL SYSTEM:IGNITION
I HAVE A 2003 FORD EXPLORER THAT CUTS OFF AFTER TAKE OFF, BUT WHILE YIELDING TO ONCOMING TRAFFIC OR BRAKING TO MAKE A TURN. THE STEERING COLUMN LOCKS AND THE CAR MUST BE BROUGHT TO A FULL STOP TO PLACE IN PARK AND RESTART. THIS IS EXTREMELY DANGEROUS. WE HAVE COMPLAINED TO OUR LOCAL DEALER, DICK MASHETER, WHO HAS BEEN UNABLE TO DUPLICATE. THIS PROBLEM HAS BEEN HAPPENING SINCE THE VEHICLE WAS NEW, BUT HAPPENED TWICE YESTERDAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10194757June 27, 2007
ENGINE AND ENGINE COOLING
WHEN WE STARTE D OUR CAR FOR THE FIRST TIME AFTER IT HAD SAT AT AN AIRPORT PARKING LOT FOR A WEEK, WE HEARD A TICKING NOISE UPON START UP OUF OUR VEHICLE (2003 FORD EXPLORER EDDIE BAUER WITH V8 ENGINE). UPON TAKING IT TO A REPAIR SHOP THEY STATED THE NOISE IS COMING FROM THE VALUE GUARD AREA IN THE WOULD NEED TO REPLACE BOTH CYLINDER HEADS (PER FORD NEED TO REPLACE BOTH & CANNOT REPLACE JUST ONE). THE COST OF THIS REPAIR WOULD BE $4,000.00. UPON FURTHER RESEARCH, IT APPEARS THAT THIS IS A COMMON PROBLEM FOR OUR MODEL & YEAR. WITH ALL THE OTHER PROBLEMS WE HAVE HAD TO PAY OUT OF POCKET FOR, IT WOULD BE NICE TO HAVE FORD LOOK INTO THIS ISSUE AND POSSIBLE HAVE A RECALL. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10193978June 22, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE
TL*THE CONTACT OWNS A 2003 FORD EXPLORER. THE CONTACT NOTICED A SEVEN-INCH CRACK IN THE PLASTIC MOLDING OF THE HATCHBACK DOOR HINGE. RECALL # 04V442000 (STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS) WAS FOUND. THE DEALER STATED THAT HIS VIN WAS EXCLUDED FROM THE RECALL, HOWEVER THE CONTACT FEELS THAT IT SHOULD BE INCLUDED. THE CURRENT MILEAGE IS 46,000 AND FAILURE MILEAGE WAS 34,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10193976June 22, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
2003 FORD EXPLORER HAS STRUCTURE: BODY: HATCHBACK 6" VERTICAL CRACK IN PLASTIC BELOW HATCHBACK WINDOW. RECALL 04V442000 DOES NOT APPLY TO MY VIN NUMBER HOWEVER IS SAME PROBLEM. SPENT 40 MINUTES ON PHONE WITH FORD AND THEY STATED THAT I MUST COMPLETE A COMPLAINT FORM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10194035June 22, 2007
UNKNOWN OR OTHER
TL-THE REAR END OR THE TRANSMISSION AND THEY CANNOT FIND THE PROBLEM. YOU PUSH ON THE ACCERLARTOR THE ENGINE REVVED UP AND THEN IT SLAMMED INTO GEAR. IT YOU COME TO A STOP SING SOME TIMES IT WILL GO AND SOMETIMES NO IT FEELS AS IT SOME THING DROPS FROM UNDER THE TRUNCK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10193423June 15, 2007
TIRES:SIDEWALL
MY MICHELIN CROSS TERRAIN TIRE BLEW OUT AT THE SIDEWALL. IT WAS A CLEAR SUNNY DAY, 30 MPH, ON A SMOOTH HIGHWAY. I CHECK MY TIRE PRESSURE REGULARLY SO I KNOW THE TIRE WAS PROPERLY INFLATED. I CONTACTED MICHELIN AND THEY REFERRED ME TO MELODY LAKES TIRE AND AUTO. MY WIFE CALLED AND THE RECEPTIONIST TOLD HER IT WOULDN'T DO ANY GOOD TO COME IN BUT SHE COULD. THE RECEPTIONIST TOLD MY WIFE THE PROBLEM WAS "HEAT INFRACTION?" AND IT WAS NOT COVERED. IT IS INCREDIBLE TO ME A RECEPTIONIST, OVER THE PHONE, CAN DIAGNOSE TIRE PROBLEMS. MICHELIN, NOR THE DEALER HAD ANY INTENTIONS TO DETERMINE WHY A BLOWOUT OCCURRED, LET ALONE TRY TO FIX IT. I WILL FORWARD THIS COMPLAINT TO THE NHTSA AND HOPEFULLY YOU WILL HAVE TO LISTEN TO THEM. I HAVE 4 MORE OF THOSE DEFECTIVE TIRES WHICH I HAVE NO IDEA WHEN THEY WILL BLOW!! UPDATED 02-01-08. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10192655June 7, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE
I HAVE 2003 FORD EXPLORER XLT. ONE MORNING IN MID-MARCH OF THIS YEAR, I OBSERVED A CRACK IN THE PLATIC PANEL UNDER THE WINDOW ON THE TAILGATE. MY WIFE AND I KNEW WE HAD NOT HAD ANY TYPE OF IMPACT IN THAT AREA THAT WOULD HAVE CAUSED THE PANEL TO CRACK. I TOOK THE VEHICLE INTO THE FORD DEALERSHIP AND SPOKE WITH A SERVICE TECHNICIAN ABOUT IT. SINCE THE VEHICLE WAS JUST OVER 3 YEARS OLD AND HAVE JUST OVER 30K MILES ON IT, THE CRACKED PANEL WAS NOT COVERED UNDER WARRANTY. HOWEVER, THE TECHNICIAN TOLD ME THAT HE HAD SEEN A NUMBER OF THESE PROBLEMS AND IT WAS CAUSED BY THE WAY THE PANEL WAS ATTACHED. I HAD THE CRACK REPAIRED - COST OVER $400. I SENT A LETTER TO THE FORD CUSTOMER RESPONSE CENTER IN DETROIT WITH PICTURES AND COPIES OF THE REPAIR INVOICE ASKING THEM TO REIMBURSE ME FOR THE REPAIR COST. AFTER 30 DAYS, I HAD NOT HEARD FROM THEM. SO I SENT COPIES OF THE LETTER BY CERTIFIED MAIL TO THE FORD DEALERSHIP, THE CUSTOMER RESPONSE CENTER AND TO THE CEO OF FORD. THE DEALERSHIP CALLED ME AND SAID THIS WAS A FORD PROBLEM, NOT A DEALERSHIP PROBLEM, SO THE DEALERSHIP WAS NOT GOING TO TAKE ANY ACTION. I FINALLY RECEIVED A CALL FROM THE FORD CUSTOMER RESPONSE CENTER, AND THEY WANTED TO KNOW IF I WOULD ACCEPT A 50% REIMBURSEMENT FOR THE REPAIR. I AGREED ONLY TO FIND OUT THE NEXT DAY FROM THE FORD DEALERSHIP THAT INFORMATION ABOUT THIS PROBLEM COULD BE FOUND ALL OVER THE INTERNET. I AM VERY UPSET THAT THE FORD MOTOR COMPANY COULD BE SO UNETHICAL TO NEGOTIATE A SETTLEMENT THAT IS CLEARLY EVIDENT A DESIGN FLAW. I BELIEVE THEY SHOULD SHOULD BE REQUIRED TO REIMBURSE ANY OWNER OF A 2003 FORD EXPLORER WHO HAS THIS CRACKED PANEL REPAIRED. I ALSO THINK A CLASS ACTION SUIT SHOULD BE BROUGHT AGAINST FORD SEEKING COMPENSATORY AND PUNITIVE DAMAGES FOR FAILING TO REIMBURSE FOR THE REPAIR AND ACTING UNETHICALLY BY TRYING TO PLACE SOME OF THE BLAME ON THE OWNERS BY TRYING TO NEGOTIATE THE REIMBURSEMENT AMOUNT FOR A FLAW THAT IS CLEARLY THEIR OWN FAULT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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