Ford Explorer Complaints (1998)

2,085 consumer complaints on file.

#889711June 4, 2001
SUSPENSION:FRONT
VEHICLE EXPERIENCED POOR DIRECTIONAL CONTROL AFTER VEHICLE HIT A BUMP OR POTHOLE IN ROAD WHILE TRAVELING AT SPEEDS IN EXCESS OF 35 MPH. DEALERSHIP INFORMED CONSUMER THAT THERE WAS NOTHING WRONG WITH VEHICLE. PLEASE PROVIDE ANY ADDITIONAL INFORMATION/ATTACHMENTS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#746374June 4, 2001
EQUIPMENT:MECHANICAL:CARRIER/RACK
THE INSERTS, WHICH HOLD THE ROOF RACK TO THE ROOF, CAME LOOSE WHILE DRIVING ON THE HIGHWAY WITH LUGGAGE ON THE ROOF. HAD I NOT FURTHER TIED THE LUGGAGE TO THE FRONT BUMPER, I BELIEVE THAT THE ROOF RACK COULD HAVE COME LOOSE FROM THE ROOF, WITH POTENTIALLY SEVERE CONSEQUENCES TO OTHER VEHICLES. I DID TALK TO THE DEALER WHEN I RETURNED FROM THE TRIP, BUT THE VEHICLE WAS OUT OF WARRANTY BY THAT TIME, AND THEY SAID THAT THEY DID NOT KNOW HOW TO REPAIR THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#746294June 2, 2001
EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
AM/FM/CASST/CD RADIO DISPLAY QUIT WORKING. TOLD TOUGH LUCK BY DEALER, BUY A NEW ONE FOR $400. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#561421June 1, 2001
TIRES:TREAD/BELT
PRIOR TO RECALL 00T-005, CONSUMER REPLACED FIRESTONE WILDERNESS AT TIRES ON 3 SEPARATE OCCASIONS DUE TO SEPARATION, AFTER HEARING ABOUT RECALL, CONSUMER ATTEMPTED TO GET REIMBURSEMENT, HOWEVER FIRESTONE DENIED CLAIM BY STATING THE TIRES WERE PURCHASED PRIOR TO AUGUST 9 2000, TIRE SIZE P235/75R15, DOT FOR ONE SET WAS 8XHL1PY, CONSUMER HAS REPLACED FIRESTONE TIRES WITH ANOTHER BRAND AND HAS NOT EXPERIENCED ANY OTHER TIRE SEPARATIONS. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#889570June 1, 2001
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
THROTTLE GETS STUCK, AND VEHICLE DOESN'T MOVE. DEALER COULD ONLY TELL CONSUMER THAT THROTTLE NEEDS PARTS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#746259June 1, 2001
STEERING:GEAR BOX (OTHER THAN RACK AND PINION), STEERING:HYDRAULIC POWER ASSIST SYSTEM
STEERING WHEEL STARTED SHAKING SLIGHTLY AT LOW SPEED ON 5/23/01. I ENTERED A FREEWAY AND JUST AS I WAS APPROACHING 70 MPH, THE ENTIRE VEHICLE STARTED SHAKING VIOLENTLY TO THE POINT I NEARLY LOST CONTROL. STARTED TO PULL OFF ROAD, BUT SHAKING ABATED. TOOK VEH TO DEALER & AFTER ROAD TEST & INSP. WAS TOLD THAT AIR BUBBLES HAD FORMED IN THE STEERING SYS., THAT CERTAIN EXPLORERS WERE KNOWN TO DEVELOP THIS DEFECT AFTER VARYING MILEAGES, AND THAT FORD SAYS THIS PROBLEM IS A "NO FIX" AND NOTHING CAN BE DONE ABOUT IT. DEALER ALSO SD THAT THEY HAD REPLACED ENTIRE RACK & PINION SYSTEMS ON EXPLORERS STILL UNDER WARRANTY, BUT IT HAD NO EFFECT ON SHAKING. HEARD THIS A.M. THAT FIRESTONE IS ACCUSING FORD OF COVERING UP STEERING DEFECTS THAT CONTRIB. TO EXPLORERS ROLLING; IT RANG A BELL & THOUGHT YOU FOLKS SHOULD KNOW ABOUT MY EXPERIENCE... WILL MAKE MY VEH. AVAIL. FOR INSP., SHOULD YOU FOLKS OR MFR. WANT TO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#746175May 31, 2001
ELECTRICAL SYSTEM:IGNITION
NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#746109May 30, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK (DOT NUMBER: UNKOWN TIRESIZE: 22575)
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#889115May 24, 2001
VISIBILITY:SUN/MOON ROOF ASSEMBLY
WHILE TRAVELING AT HIGHWAY SPEED OF 55-60 MPH SUN ROOF CAME OFF VEHICLE. DEALER WAS NOTIFIED, AND INFORMED CONSUMER THAT IT WAS OUT OF WARRANTY AND NOT COVER UNDER A RECALL. FEEL FREE TO PROVIDE US WITH ANY FURTHER DETAILS ON THIS MATTER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#561295May 22, 2001
TIRES:TREAD/BELT
WHILE DRIVING ON THE INTERSTATE, CONSUMER STATES SHE HEARD A TREMENDOUS NOISE AND THE VEHICLE BECAME HARD TO STEER, SHE PULLED OVER TO THE SIDE OF THE ROAD AND DISCOVERED THAT THE LEFT REAR TIRE WAS IN SHREDS, CONSUMER TOOK VEHICLE TO A FIRESTONE DEALER AND WAS ADVISED THAT THE FIRESTONE WILDERNESS AT TIRE (P235/75R15) WAS NOT DEFECTIVE, CONSUMER HAD TIRE REPLACED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#745691May 22, 2001
TIRES
THE TIRE BLEW OUT AND FIIRESTONE WOULD MAKE NO REPLACEMENT UNDER THE ROAD HAZARD GUARANTEE.*AK( DOT NUMBER: )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#888808May 21, 2001
TIRES:TREAD/BELT
PE00 020; CONSUMER WAS TRAVELING ABOUT 75MPH ON HIGHWAY AND HEARD A NOISE. HE WAS ABLE TO PULL OVER TO SHOULDERS. HE NOTICED THAT LEFT REAR TIRE TREAD HAD SEPARATED. FIRESTOINE, WILDERNESS, ATP23575R15, 105 M/S #DOT W28L. FIRESTONE WILL BE NOTIFIED. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#745595May 21, 2001
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
THROTTLE STICKS PARTICULARLY WHEN COLD. SIMILAR TO THAT OF RECALL 00V422000 BUT FORD CLAIMS THAT THIS VEHICLE IS NOT INCLUDED IN RECALL. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#745612May 21, 2001
TIRES
DURING AUGUST, 2000, I CONTACED NHTSA RELATIVE TO THE TIRE FAILURE ON MY EXPLORE; HOWEVER, THE AGENT I TALKED WITH ON THE TELEPHONE DID NOT TAKE ANY INFORMATION OR SUGGEST ANY ACTION TO BE TAKEN. I WAS INFORMED AT THAT TIME THAT A RECALL WAS IMMIENT. THEREFORE, I MAILED THE NECESSARY DOCUMENTS TO FIRESTONE AND FORD MOTOR COMPANY ON OR ABOUT AUGUST 23, 2000. SINCE THAT TIME I HAVE HAD VERY LITTLE CORRESPONDENCE WITH EITHER COMPANY. THE ONLY THING FIRESTONE HAS SAID IS THAT MY ACCIDENT OCCURED IN OCTOBER 1999, WHICH WAS PRIOR TO THE JANUARY 1, 2000 RECALL DATE. PLEASE ADVISE AS TO HOW TIRES DETERMINED TO BE DEFECTIVE AS OF JANUARY 2000 WERE NOT IN FACT DEFECTIVE AND SUBJECT TO THE SAME RECALL AS THOSE ON MY EXPLORER. THE TIRE ON THE LEFT REAR BLEW OUT ON I-59 BETWEEN BIRMINGHAM AND TUSCALOOSA ON OR ABOUT OCTOBER 14, 1999. THE NEXT DAY I REPLACED ALL TIRES WITH A NEW SET. I LOOK FORWARD TO HEARING FROM YOU SOON REGARDING THIS MATTER.. NO SAFETY DEFEC TLISTED. *AK( DOT NUMBER: )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#888625May 18, 2001
SEATS
VEHICLE WAS REAR ENDED. UPON IMPACT, DRIVER'S SEAT COLLAPSED, RESULTING IN MINOR INJURIES TO PASSENGER SITTING IN SEAT. DEALER HAS BEEN NOTIFIED.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#745419May 16, 2001
PARKING BRAKE:CONVENTIONAL:MECHANICAL:LINKAGE AND CABLE
THE LEFT REAR PARKING BRAKE CABLE (PART NUMBER FMC F87Z 2A635 GB) WAS FOUND TO BE RUBBING AGAINST THE TIRE. THE RUBBER SHIELDING ON THE CABLE HAD BEEN WORN DOWN TO EXPOSE THE METAL INSIDE THE CABLE. THE SIDE OF THE TIRE FACING THE CABLE WAS BEING WORN DOWN BY THE METAL IN THE CABLE. IT APPEARED THAT THE CABLE MIGHT CAUSE A TIRE FAILURE WHILE DRIVING THE VEHICLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#745371May 15, 2001
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
GAS PEDAL BECAME DETACHED FROM THE CHASSIS DURING AN ACCELERATION WHILE DRIVING;AN ACCIDENT WAS AVOIDED. IT APPEARS THAT THE GAS PEDAL BRACKET, WHICH APPARENTLY WAS TACKWELDED AT THE FACTORY TO THE FIREWALL, CAME LOOSE FROM THE FIREWALL, RSULTING IN THE BRACKET AND GAS PEDAL LITERALLY HANGING BY THE ACCELERATOR CABLE UNDERNEATH THE DASH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#888113May 14, 2001
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
AFTER CONSUMER HAD RECALL 00V422000 REPAIRS DONE THROTTLE WAS STILL EXPERIENCING THE SAME PROBLEM. GAS PEDAL WILL STICK WHILE DRIVING, AND SHE HAS TO KEEP PUSHING TO KEEP PEDAL FROM STICKING IN ONE POSITION. PLEASE PROVIDE ANY ADDITIONAL INFORMATION/ATTACHMENTS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#745278May 13, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
THE 4 WHEEL DRIVE WOULD JERK WHEN ACCELERATING, HAS DONE THIS FOR A COUPLE OF YEARS, THE DEALER FINALLY DISCOVERED THAT THERE WAS A SERVICE BULLETIN FOR THIS PROBLEM WITH THE AUTO 4 WHEEL DRIVE SYSTEM AND MADE COMPUTER ADJUSTMENT WHICH HAS REDUCED BUT NOT ELIMINATED THE PROBLEM. THEY SAY THIS IS NORMAL, IT OCCURS WHEN ACCELERATING USUALLY A FAST ACCELERATION AND IS MORE PRONOUNCED WHEN I PULL MY BOAT. I AM CONCERNED THAT THIS SIGNIFICANT JERKING OVER A PERIOD OF TIME COULD BE CONTRBUTING TO THE TIRE SEPERATION PROBLEMS OR TIRE DAMAGE. I CAN'T BELIEVE THAT ANY CAR MAKER WOULD MARKET A CAR WITH THE PROBLEM THAT I HAVE BEEN HAVING AND SAY THAT IS IS NOT UNUSUAL. I AM WONDERING IF THIS IS A LARGE PROBLEM SINCE THERE HAS BEEN A SERVICE BULLETIN ON IT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#888062May 11, 2001
SUSPENSION:FRONT, STEERING:LINKAGES:TIE ROD ASSEMBLY, SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
THERE WAS SQUEAKING NOISE COMING FROM FRONT OF VEHICLE AS IF SHOCKS WERE GOING BAD IN VEHICLE. IN MARCH, DEALERSHIP INFORMED HER THAT THERE WAS NOTHING WRONG WITH VEHICLE. ON MAY 11, 2001- AFTER THE WARRANTY EXPIRED, DEALERSHIP INFORMED CONSUMER THAT FOLLOWING COMPONENTS NEEDED TO BE REPLACED: BOTH UPPER BALL JOINTS, RIGHT OUTER TIE ROD , AND ALIGNMENT. PLEASE PROVIDE ANY ADDITIONAL INFORMATION/ATTACHMENTS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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