Ford Explorer Complaints (1997)

1,773 consumer complaints on file.

#736768November 22, 2000
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM, UNKNOWN OR OTHER
ENGINE CHECK LIGHT CAME ON AND STAYED ON WHEN WEATHER GOT COLD. THE FORD SERVICE SAID THE THE AIR INTAKE VALVE GASKETS SHRANK AND WAS LETTING IN TOO MUCH AIR AND CARBON MONOXIDE INTO TO THE GAS TANK. I'VE NEVER SEEN OR HEARD OF THIS HAPPENING WITH TRUCK UNDER 100,000 MILES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#557850November 21, 2000
TIRES
CONSUMER HAS FIRESTONE WILDERNESS AT TIRES (P235/75R15 DOT#VNHL) ON VEHICLE, THE TIRES ARE EXPERIENCING CRACKING AND SMALL SLITS ON THE OUTER AND INNER SIDEWALLS, A SERVICE TECHNICIAN VERIFIED THE SYMPTOMS ON THESE TIRES ARE THE SAME THAT ARE OCCURRING WITH THE RECALLED TIRES. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#557533November 21, 2000
TIRES:TREAD/BELT
THE FIRESTONE WILDERNESS AT TIRES (P235 75 R15) ARE CRACKING AROUND THE TREAD. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#875365November 21, 2000
TIRES:TREAD/BELT
AFTER HEARING NEWS HYPE ABOUT TIRES & CHECKED THEM NOTICED THAT ALL FOUR TIRES WERE CRACKED OR SPLIT NEAR OR ON TREAD & SIDEWALL CASING. TOOK TIRES TO FIRESTONE RETAILER & WAS INFORMED TIRES WILL NOT BE EXCHANGED DUE TO NOT BEING ON RECALL. THERE WAS WEAR ON SIDEWALL & TREAD. HAS INVOICE WITH INFORMATION. FIRESTONE WILDERNESS AT WITH 40,000 MILES, P235/75R15, DOT W2H1. *AK *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#557773November 20, 2000
TIRES
FIRESTONE WILDERNESS AT TIRES EXPERIENCED FLAT TIRES ON 7 DIFFERENT OCCASIONS, THE FIRST TIRE WENT FLAT ONLY ONE WEEK AFTER PURCHASING VEHICLE, CONSUMER RECEIVED RECALL NOTICE 00T005 AND IS REQUESTING REIMBURSEMENT. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#557779November 20, 2000
TIRES
THE FIRESTONE TIRES MADE NOISE AND DID NOT HANDLE WELL, THE CONSUMER TOOK TIRES TO BE CHECKED OVER AND WAS TOLD THE TIRES WERE OKAY, THE CONSUMER DID NOT FEEL COMFORTABLE WITH TIRES AND REPLACED THEM, NOW CONSUMER HAS RECEIVED RECALL LETTER AND HAS NO PAPER WORK THAT STATES WHETHER THE TIRES WERE INCLUDED IN RECALL 00T005, HOWEVER IS STILL REQUESTING REIMBURSEMENT. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#557766November 20, 2000
TIRES:TREAD/BELT
CONSUMER NOTICED AN OBLONG WORN PLACE ON THE TREAD NEAR THE SIDEWALL THAT WORN DOWN TO THE CORD ON A FIRESTONE WILDERNESS AT TIRE (P235/75R15), CONSUMER REPLACED ALL THE TIRES AND LATER RECEIVED THE RECALL LETTER BUT DIDN'T HAVE THE DOT#'S TO SEE IF THE TIRES SHOULD HAVE BEEN INCLUDED, THE SPARE TIRE WAS NOT INCLUDED IN THE RECALL SO THE DEALER ASSUMED THE OTHER TIRES WERE NOT INCLUDED, THE CONSUMER IS REQUESTING REIMBURSEMENT. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#557785November 20, 2000
TIRES:TREAD/BELT
THE FIRESTONE WILDERNESS AT TIRES (P235/75R15) EXPERIENCED TREAD SEPARATION WHICH CAUSED VIBRATION AND NOISE WHILE DRIVING, THE DEALER WOULD NOT REPLACE THESE BECAUSE THEY WERE NOT PART OF THE RECALL, THE CONSUMER PURCHASED OTHER REPLACEMENT TIRES. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#557763November 20, 2000
TIRES:TREAD/BELT
FIRESTONE WILDERNESS AT TIRE (P235/75R15) EXPERIENCED TREAD SEPARATION AND CAUSED THE VEHICLE TO SUSTAIN DAMAGE, THE CONSUMER REPLACED ALL FOUR TIRES AND IS REQUESTING REIMBURSEMENT. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#557750November 20, 2000
TIRES
TIRES WERE CUPPED AND MADE THUMPING NOISE WHILE DRIVING, CONSUMER NOTICED THAT EVENTHOUGH THE TIRES HAD PLENTY TREAD THERE WAS EXCESSIVE WEAR ON THE EDGES OF THE TIRES AND THE STEEL BELTS WERE EXPOSED, CONSUMER REQUEST REIMBURSEMENT FOR FAULTY TIRES. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#736538November 18, 2000
VEHICLE SPEED CONTROL:CRUISE CONTROL
ENGINE IDLE IS ERRATIC WHEN ENGINE IS WARM, VEHICLE IS IN NEUTRAL OR PARK AND HEATER OR AIR CONDITIONER IS ON. THIS COMPONENT HAS NOW FAILED TWICE. IS THIS A COMMON PROBLEM?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#736389November 16, 2000
TIRES:TREAD/BELT
TREAD SEPARATING FROM TIRE . TAKEN TO TIRE SHOP FOR INSPECTION AND REPLACEMENT OF TIRES. *AK (DOT NUMBER: W2C1PX TIRESIZE: P25570R16)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#736421November 16, 2000
TIRES
HELP! I HAVE A REPORT THAT SAYS THERE IS OVER 2 MILL CLAIMS ON THIS TIRE. STILL NO RECALL. PLEASE HELP ME TO HAVE THESE TIRES RECALLED. WHO CAN I TALK TO? THE DEALER WILL NOT HELP AND FIRESTOME FABRICATED A STORY TO ME! SINCERELY TAMMY FORRESTER 949-587-3299 THANKS*****AK (TIRESIZE: P255/70R16)( DOT NUMBER: TIRE SIZE: P255/70R16 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#557336November 15, 2000
TIRES:TREAD/BELT
FIRESTONE WILDERNESS AT TIRES (P265 75 R16) EXPERIENCED TREAD SEPARATION WHICH WAS CAUSING THE VEHICLE TO PULL AND VIBRATE AT HIGHER SPEEDS. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#557329November 15, 2000
TIRES:TREAD/BELT
FIRESTONE WILDERNESS AT TIRES (P235 75 R15) EXPERIENCED TREAD SEPARATION. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#736338November 15, 2000
TIRES
ALL FOUR OF MY FIRESTONE WILDERNESS AT TIRES ON MY '97 EXPLORER SPORT HAVE CRACKS ON THE SIDEWALLS ABOUT 1/2 INCH FROM THE TOP OF THE TIRES THAT RUN THE FULL CIRCUMFERENCE OF EACH TIRE. (DOT NUMBER: BM07459-3 TIRESIZE: P235/75R15)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#736383November 15, 2000
TIRES
DURING APRIL WHILE DRIVING AT LOW SPEED I NOTICED AND HEARD A THUMPING NOISE IN MY FRONT WHEEL. I TOOK THE CAR TO A LOCAL SERVICE GARAGE THAT I TRUST AND THEY DETERMINE THE PROBLEM WAS WITH A TIRE. THIS GARAGE ROTATED THE TIRES. IT WAS AFTER THIS THAT I LEARNED OF THE FIRESTONE RECALL. I HAD THE TIRES INSPECTED AGAIN BY THIS SERVICE GARAGE AND THEY GAVE ME THE TIRE NUMBERS SO I COULD GO TO THE FIRESTONE DEALER. AT THE FIRESTONE STORE I EXPLAINED THE PROBLEM OF THE "THUMPING TIRE" AND GAVE THEM THE TIRE NUMBERS. THEY TOLD ME THAT MY TIRES WERE NOT PART OF THE RECALL AND THEY DID NOT OFFER TO INSPECT THE TIRES. STILL HAVING CONCERN I WENT BACK TO MY TRUSTED SERVICE STATION IN MARTINSBURG WV AND THEY INSPECTED THE TIRES AGAIN. NOTED SMALL CRACKS AORUND THE RIM AND ALONG THE EDGE OF THE TREAD ON ALL TIRES. NOTING THE POTENTIAL RISK OF TIRE FAILURE I PURCHASE 5 NEW TIRES ON 9/20/2000 FOR $ 420.82. PLEASE NOTE I COULD NOT FIND TIRES AVAILABLE EVEN THOUGH I WENT TO MORE THEN ONE PLACE, E.G., COSTCO - PRICE CLUB. I THEN WENT BACK TO FIRESTONE AND THEY THEN INSPECTED THE TIRES. THEY WERE ABLE TO SEE THE MARKED UP WILDERNESS AT TIRES AND CRACKS. HOWEVER, THEY TOLD ME THAT BECAUSE THESE WERE NOT PART OF THE RECALL THEY COULD DO NOTHING FOR ME. I CURRENTLY HAVE ALL 5 TIRES IF ANYONE IS INTERESTED IN LOOKING AT THEM. I DONOT BELIEVE FIRESTONE ACTED IN GOOD FAITH. ONE FINAL COMMENT, FORD MOTOR COMPANY IS NOT BLAMELESS IN THAT THEY PUT A C GRADE TEMPERTURE TIRE ON A VEHICLE THAT IS KNOWN TO BE USE OFF ROAD IN SAND AND UNDERINFLATED. WHY WOULD THEY DO THAT??? I WOULD WELCOME A RESPONSE FROM ANY INTERESTED PARTY.*AK (DOT NUMBER: W2HL1PY127 TIRESIZE: P235/75R15)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#874955November 14, 2000
TIRES:TREAD/BELT
AFTER HEARING NEWS ON TV CHECKED ALL THE TIRES. NOTICED THAT CRACKS APPEARED AROUND EDGES WHERE TREAD MEETS THE CASING. FIRESTONE, WILDERNESS, P235/75R15, DOT CODE VNHL WITH 30,000 MILES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#557590November 13, 2000
TIRES:TREAD/BELT
ONE OF THE FIRESTONE TIRES ON THE VEHICLE EXPERIENCED TREAD SEPARATION WHILE DRIVING, CONSUMER REPLACED TIRE AT THAT TIME, TIRES ARE NOT INCLUDED IN THE RECALL. *MJS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#557513November 13, 2000
TIRES:TREAD/BELT
THE FIRESTONE WILDERNESS AT TIRES WERE REPLACED PRIOR TO RECALL (00T-005). OWNER REQUESTING REIMBURSEMENT. *CJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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