Ford Explorer Complaints (1997)

1,773 consumer complaints on file.

#737883December 16, 2000
TIRES
TWO TIRES FAILED AT APPROXIMATELY THE SAME TIME. DEALER WAS UNABLE TO BALANCE EITHER ONE. INDICATED THAT PROBABLE CAUSE WAS BELT SLIP. DO NOT USE VEHICLE FOR OFF ROAD OR OTHER SEVERE SERVICE. (DOT NUMBER: VNCU IPX TIRESIZE: 255/70R16)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#737867December 15, 2000
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
BROKEN AIR BLEND DOOR, CAUSING NO HEAT FOR DEFROSTERS OR HEATER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#737843December 15, 2000
SEAT BELTS:FRONT:RETRACTOR
I WAS UNABLE TO RELEASE MY CHILD FROM HIS SEAT BELT. WHEN EVERYONE ELSE FAILED TO BE ABLE TO RELEASE THE CHILD, I CARRIED THE VEHICLE (WITH THE CHILD STILL CONSTRAINED) TO THE DEALER. THE DEALER'S BODY SHOP HAD TO REMOVE THE BOLTS FROM THE ROOF OF THE VEHICLE TO RELEASE THE CHILD. IF THERE HAD BEEN AS ACCIDENT AND A FIRE, THE CHILD WOULD HAVE PERISHED BECAUSE THE SEAT BELT WAS JAMMED AND WOULD NOT ALLOW FOR RELEASE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#876597December 15, 2000
TIRES:TREAD/BELT
TREAD ON ALL FOUR TIRES IS SEPARATING. THERE ARE CRACKS ALL AROUND CASING NEAR THE WHERE IT MEETS THE SIDEWALL. HAD NOT TAKEN VEHICLE OR TIRES TO RETAILER. FIRESTONE, WILDERNESS AT, P235/75R15 , DOT CODE VN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#558136December 14, 2000
SEAT BELTS:FRONT:ANCHORAGE
CONSUMER HAS A CHILD SAFETY SEAT IN THE REAR MIDDLE, WHEN A PERSON SITS NEXT TO THE CHILD SAFETY SEAT AND BUCKLES THEIR SEAT BELT, THE RELEASE IS ON THE SIDE OF THE RESTRAINT AND THE CHILD SAFETY SEAT PREVENTS ACCESS TO THE RELEASE, IN AN EMERGENCY THE RELEASE WOULD BE IMPOSSIBLE TO GET TO AND THE CONSUMER WOULD LIKE THE DESIGN OF THE SEAT BELT RELEASES CHANGED. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#558131December 14, 2000
TIRES:TREAD/BELT
ALL FOUR OF THE FIRESTONE WILDERNESS AT 235-75-R15 TIRES HAVE EXPERIENCED TREAD SEPARATION WHERE THE TREAD AND THE TIRES COMES TOGETHER, TIRES ARE NOT INCLUDED IN THE RECALL. *MJS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#737745December 13, 2000
POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT:SEAL
THE LAST REPAIR WAS A THIRD TIME THE FRONT END SEAL HAVE FAILED. THE SERVICE DEALER CUSTOMER SERVICE ATTENDENT STATE THAT HE HAD SIX EXPLORERS THAT MORNING FOR THE SAME FAILURE. FORD MOTOR CO. COULD NOT PROVIDE ME WITH INFROMATION REGARDING IF THIS WAS A COMMON OCCURANCE FOR THIS VEHICLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#876451December 13, 2000
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
WHILE DRIVING AT 50 MPH HEARD A LOUD NOISE, AND THEN SAW SMOKE COMING OUT OF ENGINE. VEHICLE WAS TOTALLED. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#737702December 12, 2000
SUSPENSION:FRONT
NO SUMMARY LISTED FOR ABOV EVEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#876358December 12, 2000
TIRES:TREAD/BELT
FIRESTONE ATX TIRES P235/75R15 EXPERIENCED TREAD SEPARATION ON BOTH FRONT TIRES, CONSUMER IS REQUESTING REIMBURSEMENT. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#737648December 11, 2000
POWER TRAIN:AUTOMATIC TRANSMISSION
SEE DESCRIPTION FROM ANOTHER DISSATISFIED OWNER AT ODI ID: 702324. NO SAFETY DEFECT LISTED IN SUMMARY. *AK( DOT NUMBER: )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#737655December 11, 2000
SUSPENSION:REAR
I WAS DRIVEWAY DOWN HIGHWAY AT APPROX 65 MPH. CAR STARTED SHIFTING LEFT TO RIGHT EXCESSIVELY. I HAD ALSO HEAR A PIECE OF METAL HIT THE UNDERSIDE OF MY RUCK. WHEN I REACHED HOME I CHECKED SUSPENSION AND FOUDN STABILIZER BAR HANGING LOOSE. ON RIGHT SIDE. I CHECKED DRIVERS SIDE AND FOUND THAT STABILIZER BAR LOOSE WITH MISSING COMPONENTS AND SLIGHTLY RUSTED. HAD PROBABLY BEEN LOOSE FOR SOME TIME. BOTH ARE CURRENTLYCOMPLETELY DISCONNECTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#737607December 10, 2000
TIRES:TREAD/BELT
TREAD SEPARATION ON INSIDE OF TIRE - STEEL BELT EXPOSED. OBSERVANT MOTORIST AT GAS STATION NOTED THE PROBLEM. TIRES OUT OF LINE ALTHOUGH THEY ARE ROTATED EVERY 6000 MILES AND HAD ALIGNMENT AT 20,691 MILES. WAS AT DEALERSHIP ON 11/3/00 AT 33011 MILES AND NO ONE NOTICED THE PROBLEM. LEASED VEHICLE WITH END OF CONTRACT 7/31/01. WANT OUT OF CONTRACT NOW. SEEING DEALER ON 12/11/00 TO DISCUSS AND TRY TO GET SATISFACTION OF TIRE REPLACEMENTS. *AK (DOT NUMBER: W2HL1PY137 TIRESIZE: P235/75R15)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#737567December 9, 2000
SUSPENSION:FRONT
SERIOUS NOISE PROBLEM AT RIGHT FRONT END DURING ANY MOVEMENT OF THE VEHICLE. UNSURE IF THIS IS A SAFETY ISSUE AND CURRENTLY CONCERNED TO TRAVEL ANY LENGTHY DISTANCE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#558327December 7, 2000
TIRES:TREAD/BELT
ONE TIRE CAME APART AND CONSUMER REPLACED ALL FOUR TIRES WITH A DIFFERENT BRAND, CONSUMER REQUEST REIMBURSEMENT (FIRESTONE WILDERNESS AT P235/75R15). NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#737450December 7, 2000
TIRES
ALL THESE TIRES SHOULD BE TAKEN OFF THE ROAD. THERE IS NO INDICATION THAT THIS IS A MANUFACTURING. ISSUE RATHER THAN A DESIGN ISSUE. *AK( DOT NUMBER: )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#876047December 6, 2000
CHILD SEAT:HARNESS BUCKLE:INFANT
WHENEVER PLACING CCS SEAT IN MIDDLE OF BACK SEAT, AND WHOEVER SITS ON EITHER SIDE OF SEAT WILL BE TRAPPED. PUSH RELEASE BUTTON ON THE CCS IS TOO CLOSE TO THE SEAT BELT BUCKLES ON REGULAR SEATBELTS, AND CONSUMER CAN'T GET HER HANDS BETWEEN BUTTONS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#737391December 6, 2000
TIRES
THRED SEPERATED FROM TIRES ,BUT WAS INFORMED IT WAS NOT ONE ON RECALL (TIRESIZE: 175-70R-15)( DOT NUMBER: TIRE SIZE: 175-70R-15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#737392December 6, 2000
TIRES
TIRE THERD SPERATED FROM BODY OF TIRE (TIRESIZE: 235-75R-15)( DOT NUMBER: TIRE SIZE: 235-75R-15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#737419December 6, 2000
TIRES
I HAVE A 1997 FORD EXPLORER WITH FIRESTONE WILDERNESS AT TIRES. THESE TIRES DO NOT BELONG TO THE RECALL. I HAD MY TIRES INSPECTED A COUPLE OF WEEKS AGO BY THE FIRESTONE DEALER. WHO SAID THEY WERE FINE. I KEEP THE PRESSURE IN THE TIRES ABOUT 30 PSI. ON THANSGIVING WEEKEND, WHILE I WAS ON THE HIGHWAY I HAD MY REAR TIRE SHREDDED. WE ALMOST LOST CONTROL OF OUR VEHICLE BUT MANAGED TO PULL OFF THE ROAD EVENTUALLY. I CALLED FIRESTONE AND FORD AND WAS GIVEN THE RUN AROUND FOR A COUPLE OF DAYS. I CALLED FORD, WHERE THEY INDICATED TO ME THAT THEY WERE NOT RESPONSIBLE FOR THE TIRES AND ONLY RESPONSIBLE FOR TAKING INFORMATION ABOUT INCEDENTS. FIRESTONE SAID THAT REAR TIRE FAILURES ARE COMMON , AND I SHOULD NOT BELIEVE IN THE HYPE ABOUT THE TIRES SINCE THEY ARE A SAFE PRODUCT. HE ALSO SAID TO ME THAT FORD EXPLORER'S HAVE A HIGH INCEDENCE OF TIRES FAILING FROM THE REAR LEFT SIDE, AND IT IS A FAIRLY COMMON OCCURENCE. EVENTUALLY AFTER MUCH ARGUMENT, A LOCAL FIRESTONE DEALER HAS AGREED TO REPLACE ONE TIRE FREE OF CHARGE.THIS WAS ONLY BECAUSE WE COULD NOT RETEMINE WHY THE TIRE HAD SHREDDED. IT LOOKED TO BE LIKE THE TRED SEPERATED IN ONE PORTION AND SUBSEQUENTLY TORE THE REST OF THE TIRE OFF. THE FIRESTONE GUY SAID IT WAS NOT THE "TYPICAL" TREAD SEPARATION. HE ALSO OFFERED TO REPLACE MY TIRES FOR ABOUT $500 IF I DID NOT FEEL SAFE WITH THE CURRENT SET. AT THIS POINT I FEEL VERY UNSAFE DRIVING MY VEHICLE. NIETHER FORD NOR FIRESTONE SEEM TO FEEL IT IS THEIR RESPONSIBILITY TO ADDRESS MY FEARS. IS THERE ANYTHING THAT CAN BE DONE ABOUT THIS?. I HAVE NAMES CONTACT NUMBERS AND REPRESENTATIVES WITH WHOM I HAVE SPOKEN. *AK (DOT NUMBER: W2HL TIRESIZE: P23575R15)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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