Ford Explorer Complaints (1996)

1,450 consumer complaints on file.

#728756August 23, 2000
TIRES
ON THE FIRST INCIDENT ONE OF THE TIRES WAS IN PRETTY BAD SHAPE AND READY TO EXPLODE, IT CAUSED MY CAR TO BE MISALIGNED. DURING THE ALIGNMENT THEY DISCOVERED THE DEFECT AND REPLACE THE TIRE FOR THE SAME TYPE. ON THE SECOND INCIDENT THE TIRE PEELED-OFF WHILE I WAS DRIVING ON THE FREEWAY AT 65MPH. I WAS LUCKY TO BEING ABLE TO CONTROL THE CAR AND PULL TO THE SIDE, BUT IT WAS VERY SCARY AND I ALMOST CRASHED. AT THAT TIME I WAS DRIVING WITH MY WIFE (PREGNANT 6 MONTHS) AND MY 3 YEAR OLD SON. THE TIRE PROBLEM CAUSED A LOT OF DAMAGE TO THE CAR AND PART OF IT WAS COVERED BY THE INSURANCE. PLEASE HELP ME GET A REFUND FROM THESE PROBLEMS AS NOW FIRESTONE HAS ACCEPTED RESPONSIBILITY IN THIS QUALITY ISSUE. THANKS. FRANCISCO BUITRON.( DOT NUMBER: TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#728813August 23, 2000
TIRES
SIDEWALL PUNCTURE TO LEFT REAR TIRE. DRIVER LOST CONTROL, RIGHT REAR TIRE DEBEADED, VEHICLE ROLLED THREE TIMES AND LANDED ON PASSENGER SIDE AGAINST INTERSTATE GUARDRAIL.( DOT NUMBER: TIRE SIZE: P235/75R15 )
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#728835August 23, 2000
TIRES
THE TIRE IN QUESTION SHED A LARGE LUMP OF TREAD WHILE DRIVING AT SPEED ON THE INTERSTATE OVER MEMORIAL WEEKEND 1999. THE FORD EXPLORER WAS CARRYING TWO CHILDREN (ONE YEAR AND SEVEN YEARS OLD) AND THE TWO MONTH PREGNANT DRIVER (AGED 32). A LOUD 'THUMP' WAS HEARD FROM THE REAR, FOLLOWED BY A SCRAPING SOUND (PRESUMABLY AS THE TREAD CAUGHT AROUND THE WHEEL ARCH). THE TIRE SHOWS SIGNS OF THE SHED TREAD HAVING RUBBED AGAINST THE REST OF THE TIRE AS IT CONTINUED TO REVOLVE WITH THE TREAD CAUGHT IN THE WHEEL ARCH. THE FOLLOWING WEEK FIRESTONE WAS CONTACTED AND EXPRESSED NO CONCERN WHATSOEVER, SAYING THAT THE TIRE HAD PROBABLY HIT SOMETHING IN THE ROAD OR BEEN PREVIOUSLY CURBED, CAUSING THE TREAD SHED. THE TIRE, AND OTHERS ON THE VEHICLE, WERE REPLACED (WITH THE LATEST VERSION OF THE SAME TIRE TYPE), AT THE DRIVER'S EXPENSE. I WAS MOST CONCERNED WHEN I NOW LEARN OF A RECALL ON ALL SUCH TIRES AND CONTACTED FIRESTONE ON THE FREEPHONE NUMBER. I WAS NOT SATISFIED WITH THE 'STANDARD' REPLACEMENT ANSWER, AS I STILL HAD THIS TIRE IN MY POSSESSION. I WAS GIVEN VARIOUS OTHER NUMBER TO CALL WITHIN THE COMPANY, BUT RECEIVED NOTHING MORE THAN THE STANDARD "TAKE IT TO THE DEALER FOR REPLACEMENT" ANSWER. I FEEL THAT FIRESTONE SHOULD AT VERY LEAST HAVE VOLUNTEERED TO RECOVER THE TIRE AND ANALYZE THIS EXAMPLE FOR THEIR RECORDS. I THEREFORE CONTACTED NHTSA FOR THEIR ADVICE AND HAVE BEEN SENT A LABEL FOR RETURN OF THE TIRE. THIS TIRE DID NOT ACTUALLY BURST IN THIS INCIDENT, BUT FROM THE CONDITION IT WAS IN ON REMOVAL, WAS VERY CLOSE TO THAT POINT. HAD FIRESTONE TREATED THIS CASE SERIOUSLY AT THE TIME, DEATHS AND SERIOUS INJURIES COULD HAVE BEEN AVOIDED.( DOT NUMBER: VDHL1PM126 TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#728837August 23, 2000
TIRES
TREAD CAME OFF WHILE DRIVING. THE TIRE DAMAGED THE REAR QUARTER PANEL OF THE SUV AND BROKE THE PASSENGER SIDE REAR TAILLIGHT. NO ACCIDENT WAS CAUSED AS A RESULT OF THE TIRE DECOMPOSITION.( DOT NUMBER: TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#728849August 23, 2000
TIRES
TREAD SEPARATED FROM TIRE DURING NORMAL USE ON INTERSTATE, CAUSING VEHICLE TO SWERVE AND BECOME DIFFICULT TO CONTROL. AS THE TREAD WAS SEPARATING, IT FLAPPED AGAINST THE REAR FENDERWELL AND CAUSED DAMAGED TO THE BUMPER, TRIM AND REAR FENDER.( DOT NUMBER: TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#553947August 22, 2000
TIRES:TREAD/BELT
THE FIRESTONE ATX TIRE ON THE VEHICLE EXPERIENCED TIRE BLOWOUT DUE TO TREAD SEPARATION WHICH CAUSED DAMAGE TO THE VEHICLE, UPON INSPECTION THE REMAINING TIRES SHOWED SIGNS OF SEPARATION AS WELL, ALL FOUR TIRES REQUIRED REPLACEMENT. *MJS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#728686August 22, 2000
TIRES:TREAD/BELT
ON JULY 29, 2000 WE HAD A BLOWOUT ON THE DRIVERS SIDE/BACK TIRE. IT RESEMBLED AN ORANGE THAT HAD BEEN PEELED WITH THE OUTER EDGE LODGED IN THE BOTTOM OF THE EXPLORER. THE INSIDE OF THE TIRE WAS IN SHREDS. WE HAD PURCHASED THESE TIRES IN MARCH OF 2000 AND THEY HAD LESS THAN 3000 MILES ON THEM. FIRESTONE AND FORD WILL NOT TALK TO ME BECAUSE THEY ARE P255 AND NOT P235. WE ARE LUCKY WE WERE NOT KILLED ON THE INTERSTATE WE WERE ON. COULD SOMEONE PLEASE HELP ME. AFTER A MONTH NO ONE WILL TAKE MY CALLS OR TELL ME I AM WASTING MY TIME WHEN I COME IN PERSON BECAUSE WE HAVE 16 INCH TIRES. DO WE HAVE TO DIE TOO?( DOT NUMBER: W2CU -VNCU TIRE SIZE: P255/70R16 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#728634August 22, 2000
TIRES:TREAD/BELT
CRACKING BY TREAD,UPPER SIDEWALL AND BY RIM. LOCAL FIRESTONE DEALER SAID THAT WAS WHAT WE'RE LOOKING FOR. SAID I HAD TO WAIT ABOUT 2 MO. FOR BRIDGESTONE REPLACEMENTS. BOUGHT GOODYEARS AND THREW OUT THE FIRESTONES. I DO HAVE SOME PHOTOS OF THE TIRES.( DOT NUMBER: VNCU1PL285 TIRE SIZE: P255/70R16 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#728682August 22, 2000
TIRES:TREAD/BELT
I WAS DRIVING ON I20 AT APPROX. 50 MPH WHEN THE TREAD CAME OFF THE LEFT REAR TIRE, CAUSING DAMAGE TO THE LEFT REAR OF THE VEHICLE. (NO INJURY OCCURRED.) I HAD BEEN TO THE FIRESTONE OFFICE IN TYLER, TX TWICE SINCE THE RECALL. THE FIRST TIME THEY LOOKED AT THE TIRES AND SAW THAT THEY WERE ALREADY BEGINNING TO BREAK LOOSE, BUT HAD NO TIRES TO REPLACE THEM, SO THEY PUT MY NAME ON THE LIST. LAST FRIDAY I CHECKED TO SEE WHEN THEY WOULD HAVE THE TIRES. THEY REFUSED TO EVEN LOOK AT THE CONDITION OF THE TIRES THEN, JUST SAID THAT THERE WERE ABOUT 140 MORE AHEAD OF MINE. THEY SAID THAT MY NAME WAS #2 ON THE ATX LIST, BUT THAT WILDERNESS ATS WERE THE ONLY ONES THEY WERE CHANGING OUT NOW. THEY SAID IT WOULD BE 2 MORE WEEKS BEFORE MY NUMBER WOULD COME UP, EVEN THOUGH I TOLD THEM AGAIN THAT THE TREAD WAS ALREADY COMING LOOSE AND THAT I DRIVE 50 MILES A DAY BACK AND FORTH TO WORK ON HIGHWAYS.( DOT NUMBER: VNHL1PM095 TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#728700August 22, 2000
TIRES
I HAD TWO TIRES THAT BLEW OUT ON ME RESULTING IN TWO MAJOR DENTS IN MY VEHICLE.( DOT NUMBER: TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#728739August 22, 2000
TIRES
WHILE TRAVELING SOUTH ON I-95, TO FLORIDA THE FRONT TIRE, DRIVERS SIDE, BLEW OUT AT 65 MPH.( DOT NUMBER: TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#868351August 22, 2000
TIRES:TREAD/BELT
CONSUMER'S SON WAS DRIVING DOWN ROAD AND DRIVER THOUGHT THAT HE HAD A BLOWOUT, BUT DISCOVERED THAT TREAD HAD PEELED OFF OF TIRE. SIZE OF TIRE WAS WILDERNESS P255/70 R 16.*AK FIRESTONE WILDERNESS AT P255/70/R16 *MW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#868356August 22, 2000
SUSPENSION, TIRES:TREAD/BELT
WHILE WIFE WAS DRIVING FELT SOME VIBRATION AND STARTED TO SLOW DOWN, THEN AUTOMIBILE BEGAN TO SWAY- LATER, FOUND OUT FROM THE POLICE OFFICER THAT FIRESTONE TIRE THAT WAS ON AND TREAD HAD BEGAN TO PEEL OFF. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#868308August 22, 2000
TIRES:TREAD/BELT
WHILE DRIVING ABOUT 50 MPH RIGHT REAR TIRE SUFFERED A BLOWOUT. CONSUMER KEPT CONTROL OF VEHICLE WHILE NOT STEPPING ON THE BRAKES. THEN, FOUND OUT OF A TREAD SEPARATION. FIRESTONE, WILDERNESS HT, 225/70R15. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#868325August 22, 2000
TIRES
WHILE DRIVING 60 MPH LEFT FRONT TIRE WAS FLAT. THEN, CONSUMER TOOK TIRE FOR REPAIRS, BUT FOUND OUT THAT TIRE HAD CRACKS ON EACH SIDE WHICH HAD TO BE REPLACED. FIRESTONE, WILDERNESS, 255/70R16. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#553906August 21, 2000
TIRES
VEHICLE EXPERIENCED TWO TIRE BLOWOUTS DUE TO DEFECTIVE FIRESTONE ATX TIRES PRIOR TO RECALL(00T-005), CONSUMER IS REQUESTING REIMBURSEMENT. *MJS DEALER REFUSED TO HONOR THE NATIONALLY ISSUED RECALL AND REPLACEMENT OF TIRES. *YH P235-75-R15 *DB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#9001525August 21, 2000
TIRES:TREAD/BELT
AT 70 MPH REAR TIRE SEPARATED CAUSING LOSS OF CONTROL, TEMP ABOUT 102 DEGREES ON THAT DAY ABOUT 2PM, TOTALED
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#728476August 20, 2000
TIRES
4 FIRESTONE TIRES 1 ATX AND 1 AT OF THE ONES RECALLED BLEW. 2 OTHER FIRESTONE TIRES AT NOT RECALLED DID NOT BLOW.( DOT NUMBER: ATX < ATVD TIRE SIZE: 235 75 R15 )
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#728481August 20, 2000
TIRES
THE STEEL BELT COMPLETELY PEELED AWAY FROM THE TIRE, CAUSING A BLOWOUT. A DADE COUNTY D.O.T. REPRESENTATIVE ASSISTED ME AT ROADSIDE. BOTH OF US WERE AMAZED AT THE POOR CONDITION OF THE SHREADED REMAINS OF THE TIRE.( DOT NUMBER: TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#728348August 18, 2000
TIRES
TRAVELING ON INTERSTATE AT 70 MPH AND HEARD A KNOCKING NOISE. PULLED OVER TO THE SIDE OF THE INTERSTATE. THE LEFT REAR TIRE HAD PEELED COMPLETELY OFF. REPLACED THE TIRE WITH SPARE. WENT TO FIRESTONE DEALER AND WAS TOLD THAT ALL FOUR TIRES MIGHT SHOULD BE REPLACED SINCE ONE WAS BAD. I REPLACED ALL 4 TIRES WITH THE ATX. SUBMITTED CLAIM TO FIRESTONE FOR DAMAGE TO CAR AND TIRE NOT KNOWING AT THE TIME, THERE WAS A PROBLEM. I THOUGHT IT WAS SHORT OF A MIRACLE THAT FIRESTONE ACTUALLY PAID FOR THE TIRE AND DAMAGE. NOW, I KNOW WHY. MY HUSBAND HAS THE WILDERNESS AT TIRES AND WE ARE PROCEEDING TO GET HIS TIRES CHECKED OUT. THERE IS A WAITING LIST IN SC (BEING THAT WE ARE THE LAST STATE FOR THE RECALL) FOR TIRES TO BE REPLACED. I AM ON A LIST BUT I AM NOT HAPPY THAT I HAVE TO WAIT, KNOWING WHAT IT IS REALLY LIKE AND WHAT COULD HAVE HAPPENED.( DOT NUMBER: TIRE SIZE: 235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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