Ford Explorer Complaints (1997)

1,773 consumer complaints on file.

#878557January 19, 2001
STRUCTURE:BODY:TAILGATE
REAR TAILGATE DOORS WILL NOT OPEN FROM INSIDE OF VEHICLE. DEALR HAS BEEN CONTACTED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#878595January 19, 2001
VEHICLE SPEED CONTROL:LINKAGES
SUDDEN ACCELERATION WHEN ENGINE IS COLD. VEHICLE BEEN IN DEALER SHOP ON TWO OCCASIONS, AND UNABLE TO LOCATE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#878442January 18, 2001
EQUIPMENT:APPLIANCE:AIR CONDITIONER
AIR CONDITIONING SWITCH WAS STUCK AND OWNER COULD NOT DEFROST WINDOWS, RESULTING IN DECREASED VISIBILITY. MECHANIC REPLACED BLENDER UNIT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#878515January 18, 2001
SUSPENSION
WHILE DRIVING COULD HEAR POPPING NOISE COMING FROM BOTTOM OF VEHICLE. HAD TAKEN VEHICLE TO REPAIR SHOP, AND THEY SAID IT WAS A PROBLEM WITH SUSPENSION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#559024January 11, 2001
TIRES:TREAD/BELT
ALL FOUR FIRESTONE RADIAL ATX TIRES (P235/75R15) WERE REPLACED DUE TO BELT SEPARATION, CONSUMER IS REQUESTING REIMBURSEMENT. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#739211January 11, 2001
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
THE BRAKES DOES NOT STOP THE EXPLORER WITHIN ANY ALLOWED TIME, EVEN IF ONE SET OF WHEELS ARE ON DRY PAYMENT. I HAVE CLOSE TO 3 COLLISION BECAUSE THE VEHICLE WOULD NOT STOP, EVEN THOUGH I DID EXACTLY WHAT I WAS SUPPOSE TO WITH ABS BRAKES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#739132January 10, 2001
TIRES:TREAD/BELT
TIRE BEGAN TO SEPARATE ON OUTSIDE EDGE BUT I HAD IT REPLACED BEFORE FAILURE OCCURRED. TIRE MANUFACTURED AT WILSON, NC PLANT. I REPLACED THE TIRES WITH GOODYEAR WRANGLER RTS OF THE SAME SIZE. HAD TO PAY FOR REPLACEMENT SINCE CODE W2HL NOT IN RECALL. (DOT NUMBER: W2HL TIRESIZE: P235/75R15)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#877886January 10, 2001
TIRES:SIDEWALL
REAR DRIVER'S FIRESTONE WILDERNESS AT TIRE P235/75R15 BLEWOUT ON 3 DIFFERENT SPOTS ON SIDEWALL, CAUSING DAMAGE TO VEHICLE, THERE ARE STRESS MARKS COMING FROM THE RIM AND UP ON OTHER TIRES. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#558845January 9, 2001
TIRES
THE FIRESTONE TIRES DO NOT HAVE THE PROPER DOT NUMBER THEREFORE FIRESTONE/FORD WILL NOT REPLACE THE TIRES, THE TIRES HAVE NOT FAILED. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#877749January 9, 2001
VEHICLE SPEED CONTROL
WHEN TURNING CRUISE CONTROL OFF VEHICLE STARTED TO ACCLERATE UP TO 90-100MPH. ONLY WAY TO SLOW DOWN IS TO PUT VEHICLE OUT OF GEAR. CONTACTED DEALER, AND DEALER SAID THAT THEY COULD NOT DO ANYTHING BECAUSE THEY DID NOT KNOW WHAT THE PROBLEM WAS. *AK THE VEHICLE WAS IDLING VERY HIGH. *YH
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#738997January 8, 2001
TIRES
NOT ON RECALL AND INSPECTED BY DEALER BEFORE FAILURE. NO SAFETY DEFECT LISTED IN SUMMARY. (DOT NUMBER: W2HL TIRESIZE: P235/75/15)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#739006January 8, 2001
TIRES
THE RIGHT REAR TIRE ON MY FORD EXPLORER SPORT FAILED WHILE TRAVELLING AT APPROXIMATELY 45 MPH ON A DRY FLAT COOL ROADWAY IN APRIL 1999. THE NATURE OF THE FLAT WAS VERY UNUSUAL...SO CATASTROPHIC THAT I MADE A SEARCH OF THE ROADWAY FOR SEVERAL FEET TO LOOK FOR DEBRIS. I FOUND NONE, HOWEVER THE TIRE LOOKED AS THOUGH THE TREAD HAD BEEN PEELED AWAY FROM THE TIRE ABOUT HALFWAY UP THE SIDEWALL. THE TIRES WERE ADEQUATELY INFLATED AND THE FAILURE OCCURED QUICKLY. THE TIRE HAD ALMOST 19,000 MILES ON IT AT THE TIME. UNFORTUNATELY, THE TIRE WAS REPLACED AND TAKEN BY THE TIRE DEALER. I REPLACED IT AT MY OWN COST. THERE WERE NO INJURIES IN THIS ACCIDENT. I WOULD LIKE THIS TO SHOW UP IN THE RECORD BECAUSE I AM SUSPICIOUS THAT THE 16" WILDERNESS AT TIRES MAY ALSO ME FAULTY, DESPITE WHAT FIRESTONE AND FORD SAY. *AK (TIRESIZE: P255/70R16)( DOT NUMBER: TIRE SIZE: P255/70R16 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#739019January 8, 2001
TIRES
LEFT FRONT TIRE BLEW-OUT WHILE CRUISING ON FREEWAY AT 70 MPH. NO PROBLEM CONTROLLING THE VEHICLE AND PULLING TO A STOP ON INSIDE MEDIAN. TIRE COMPLETELY DESTROYED. TIRE WAS REPLACED UNDER WARRANTY AT GOOD YEAR STORE IN PORTLAND, OR. *AK (DOT NUMBER: 275800GRF TIRESIZE: P235/75R15)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#738952January 7, 2001
SUSPENSION:FRONT
CALL RED HICKEY FOR IMPORTANT CAUSE FINDING OF TIRE WEAR IN SUSPENSION 828 253 4311 HE HAS INVESTIGATED IT ON MANY EXPLORERS. AS SOON AS YOU ROTATE YOUR TIRES THE TROUBLE STARTS. THE WEAR ON OUR VEHICLE AT BOTH FRONT IS NOT THE AIR PREASURE. HICKEY SAYS IT IS A FORD DESIGN FLAW KNOWN AND IGNORED FOR YEARS AND OVERLOOKED BY MOST SHOPS. HE IS IN THE ALLIGNMENT BUSINESS THE LAST 40 YEARS AND KNOWN AS AN EXPERT IN THE AREA FOR PROBLEMS OTHERS CAN'T FIX.*AK (DOT NUMBER: W2HLIPY TIRESIZE: P235/75R15)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#738953January 7, 2001
TIRES
ALL 4 OF MY TIRES WERE BAD AT 44,000 MILES. *AK (TIRESIZE: 225/70/16)( DOT NUMBER: TIRE SIZE: 225/70/16 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#738879January 6, 2001
TIRES:TREAD/BELT
MY SISTER TOOK HER VEHICLE INTO AUDUBON FORD FOR ROUTINE SERVICE AND BECAUSE IT WAS PULLING TO THE RIGHT. THE MECHANIC TOLD HER THAT THE TREAD ON THE TIRES WAS SEPARATING AND THE TIRES NEEDED REPLACED. SHE THEN TOOK THE VEHICLE TO SAM'S CLUB AUTOMOTIVE FOR A SECOND OPINION. THEY CONCURRED AND SHE BOUGHT 5 NEW TIRES. THIS WAS 3 DAYS BEFORE SHE WAS OFFICIALLY NOTIFIED BY FORD OF THE TIRE RECALL. SHE WENT TO FIRESTONE IN NEW ORLEANS AND EXPLAINED TO THEM THE PROBLEM. SHE WAS TOLD THEY WOULD NOT REIMBURSE HER BECAUSE: THE TIRES WERE REPLACED 3 DAYS BEFORE SHE WAS NOTIFIED, SAM'S CLUB MIGHT HAVE SOLD THE TIRES TAKEN OFF THE VEHICLE, SHE COULD NOT PRODUCE THE TIRES FOR THEM, AND SHE DID NOT KNOW THE NUMBERS ON THE SIDE OF THE TIRES. THIS IS BULL. FORD CAN TELL BY THEIR RECORDS WHAT TIRES WERE ON THE VEHICLE AND WHERE THEY CAME FROM. FIRESTONE CAN ALSO CHECK WITH THE SELLING DEALER'S MECHANIC TO VERIFY THERE WAS A PROBLEM WITH THE TIRES. ARE YOU SUPPOSED TO USE A DEFECTIVE PRODUCT UNTIL THE RECALL STARTS AND HOPE YOU DON'T DIE BECAUSE OF IT? THANK YOU IN ADVANCE FOR YOUR HELP IN THIS MATTER.*AK (TIRESIZE: P23570R16)( DOT NUMBER: TIRE SIZE: P23570R16 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#558643January 5, 2001
TIRES:TREAD/BELT
WHILE DRIVING THE TIRE TREAD SPLIT RESULTING IN A BLOWOUT, DURING A TIRE ROTATION AND BALANCE THE TIRE DEALER STATED THE TREAD WAS SPLITTING ON ANOTHER TIRE, CONSUMERS TIRE WERE NOT INCLUDED IN RECALL 00T-005 BECAUSE THEY DID NOT HAVE THE CORRECT DOT CODE (FIRESTONE WILDERNESS, TIRES HAD 35K MILES). NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#738790January 4, 2001
SUSPENSION:FRONT
VEHICLE LEANS TO THE LEFT FRONT. LEFT FRONT OF VEHICKLE IS LOWER THAN THE RIGHT SIDE. MAKES TURNING TO THE RIGHT TRICKY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#558847January 3, 2001
TIRES:TREAD/BELT
FIRESTONE FR 480 TIRE EXPERIENCED A BLOWOUT DUE TO TREAD SEPARATION, CONSUMER IS REQUESTING REIMBURSEMENT FOR THE REPLACEMENT TIRE PLUS THE COST OF THE THREE REMAINING TIRES. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#558559January 3, 2001
TIRES:TREAD/BELT
CONSUMERS TIRES WERE REPLACED BECAUSE THE TREAD WAS BEGINNING TO SEPARATE (DOT CODE W2HL), CONSUMER REQUEST REIMBURSEMENT. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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