Ford Explorer Complaints (1994)

1,207 consumer complaints on file.

#841319June 29, 1999
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
HATCHBACK HYDRAULIC CYLINDER SNAPPED, RESULTING IN MINOR INJURIES. A RECALL HAS BEEN ISSUED ON THE VEHICLE MAKE AND MODEL, HOWEVER THIS VEHICLE WAS NOT INCLUDED DUE TO VIN. DEALER AND MANUFACTURER HAVE BEEN NOTIFIED. RECALL 95I-007. *AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#841263June 28, 1999
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
CONSUMER CONTACTED DEALER IN REFERENCE NHTSA RECALL 95I007/MANUFACTURER'S RECALL 95S21, HATCHBACK HYDRAULIC CYLINDER FAILURE. MANUFACTURER STATED THAT RECALL HAS EXPIRED, AND DEALER REFUSED TO TAKE CARE OF RECALL REPAIRS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#707926June 26, 1999
POWER TRAIN:AUTOMATIC TRANSMISSION
THIS IS THE THIRD TIME THE TRANSMISSION HAS HAD TO BE REPLACED SINCE I HAVE OWNED THIS CAR. I WOULD LIKE TO FIND OUT WHY THE TRANSMISSION CONTINUES TO NOT SUPPORT THE SUV. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#546259June 22, 1999
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
REAR LIFTGATE GAS ASSIST CYLINDER ATTACHMENT BRACKET PULLED AWAY FROM THE INSIDE OF THE LIFTGATE, CAUSING FAILURE. *YC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#707771June 22, 1999
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
SMOKE FREQUENTLY ENTERS THE VEHICLE THROUGH THE VENTILATION SYSTEM. *AK
Crash:
No
Fire:
Yes
Injuries:
4
Deaths:
0
#840590June 21, 1999
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
ONE OF THE HYDRAULIC CYLINDER SUPPORTS ON THE HATCHBACK REAR DOOR. SEPARATED FROM THE VEHICLE, CAUSING THE DOOR TO SLAM DOWN ON OWNER'S CHILD. DEALER HAS FIXED VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#839456June 11, 1999
VEHICLE SPEED CONTROL
WHILE DRIVING AT 65MPH WITHOUT CRUISE CONTROL ON, VEHICLE WOULD NOT SLOW DOWN AFTER LETTING OFF THE GAS PEDAL, BUT ACCELERATED. CONSUMER PUT THE VEHICLE IN NEUTRAL IN ORDER TO SLOW DOWN AND TURNED ENGINE OFF. VEHICLE DID NOT SLOW DOWN, BUT ACCELERATED AND CRASHED. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#838110June 8, 1999
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
WHILE OPENING REAR HATCH DOOR HINGES TORE AWAY FROM DOOR CYLINDER, CAUSING DOOR TO HIT CONSUMER IN THE HEAD. DEALER NOTIFIED, AND INFORMED CONSUMER THAT THE VEHICLE UNDER A RECALL AND REPAIRS WOULD BE CHARGED TO CONSUMER. SEEKING HELP IN NHTSA THIS MATTER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#838778June 3, 1999
LATCHES/LOCKS/LINKAGES:TAILGATE:LATCH
THE TAILGATE LIFT ARM FELL OFF. THE OWNER HAS CONTACTED THE DEALER AND MANUFACTURER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#838838June 3, 1999
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
REAR HATCH HYDRAULIC CYLINDER SNAPPED OFF THE WELD BRACKET ,INJURING OWNER . A SAFETY IMPROVEMENT HAS BEEN ISSUED ON MAKE AND MODEL. VEHICLE HAS EXCEEDED THE MILEAGE. MANUFACTURER HAS BEEN NOTIFIED.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#999999May 21, 1999
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
WINDOW BINDS AND MAKES NOISE GOING UP, ALIGNED WINDOW AND LUBRICATED HOWEVER EXPERIENCED PROBLEM AGAIN. MJS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#838180May 19, 1999
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
4-WHEEL DRIVE MALFUNCTIONED, CAUSING A LOSS OF CONTROL, AND VEHICLE ROLLED OVER WHICH RESULTED IN INJURIES. PLEASE PROVIDE FURTHER INFORMATION. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#837481May 5, 1999
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
HYDRAULIC LIFT SUPPORT BRACKET ON RIGHT SIDE OF THE REAR HATCHBACK DOOR BROKE, CAUSING DOOR TO DROP DOWN SUDDENLY. NO ONE WAS INJURED. DEALER/MANUFACTURER ARE AWARE OF THE PROBLEM. PROBLEM HAS NOT BEEN CORRECTED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#706257May 5, 1999
STRUCTURE:BODY:TAILGATE
PURCHASED USED VEHICLE 01/99 FROM FORD DEALERSHIP. WITHIN WEEKS OF PURCHASE, HEARD RATTLING FROM REAR HATCH. UPON INSPECTION, DISCOVERED LIFT BRACKET PULLING AWAY FROM LIFTGATE. RESEARCHED AND FOUND SAFETY CAMPAIGN #95I007000, HOWEVER, FORD APPARENTLY ONLY COVERED REPAIRS THROUGH 60K MILES. (THE VEHICLE HAD MORE THAN 60K MILES WHEN I BOUGHT IT.) THIS IS A POTENTIALLY SERIOUS SAFETY HAZARD, AND I FIND IT VERY DISTURBING THAT THE FORD DEALERSHIP DID NOT CHECK INTO THIS SAFETY ISSUE AND REPAIR IT PRIOR TO RE-SELLING THE VEHICLE, NOR DID THEY MAKE MENTION OF THE POTENTIAL ISSUE WHEN THEY SOLD ME THE VEHICLE. THIS MIGHT HAVE DEVELOPED INTO A VERY DANGEROUS SITUATION WITH PERSONAL INJURY HAD I NOT NOTICED THE DEFECT MYSELF. ADDITIONALLY, THE COST TO MAKE THIS REPAIR IS ESTIMATED AROUND $200. FORD SHOULD BE REQUIRED TO DISCLOSE THIS TYPE OF INFORMATION UPON RE-SALE OF A VEHICLE IF THEY DECLINE RESPONSIBILITY FOR CORRECTING THE PROBLEM AFTER 60K MILES. WHAT SIGNIFICANCE DOES 60K MILES HAVE IN A SITUATION LIKE THIS? IS FORD SAYING THAT IF THE BRACKET FAILS AFTER 60K MILES, THAT WOULD BE NORMAL WEAR & TEAR AND NOT A MFG. DEFECT? IF THIS IS THE MESSAGE THEY ARE SENDING WHERE CUSTOMERS' PERSONAL SAFETY IS AT STAKE, AND THEY CONSIDER 60,000 MILES AN APPROPRIATE TIME TO CONSIDER A SAFETY DEFECT THE VEHICLE OWNER'S RESPONSIBILITY - I DOUBT THAT I WILL PURCHASE ANOTHER FORD PRODUCT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#545205April 26, 1999
ELECTRICAL SYSTEM:WIRING
ELECTRICAL WIRING FAILURE CAUSING ELECTRICAL SHORT AND BURNING. MJS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#837054April 26, 1999
EQUIPMENT:APPLIANCE:AIR CONDITIONER
WHILE DRIVING BACKWARDS SMELLED SMOKE AND SAW SMOKE COMING FROM AIR CONDITIONER VENTS. COULD NOT FIND FLAME. WENT OUT BY ITSELF. DEALER CONTACTED AND WAS NOT AWARE OF PROBLEM. PROBLEM STILL EXISTS. PROVIDE FURTHER INFORMATION. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#706008April 26, 1999
WHEELS:LUGS/NUTS/BOLTS/STUDS
THE FRONT LEFT WHEEL BEARINGS NEEDED REPLACEMENT. IN THE PROCESS OF DOING THAT WE DISCOVERED THAT BOTH THE OUTER LOCK NUT AND INNER LOCK NUT WERE SO LOOSE THEY WERE REMOVED BY HAND WITHOUT THE NEED OF A SOCKET. NO PRIOR SERVICE HAD BEEN DONE TO THE WHEEL / HUB ASSEMBLIES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#705805April 20, 1999
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
THIS IS THE SECOND INSTANCE OF A "FIRE" IN THE HEATER/AIRCONDITIONER DUCTS. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#705705April 16, 1999
PARKING BRAKE:CONVENTIONAL
PARKING BRAKE GOES TO FLOOR WHEN PUSHING PEDAL. THEN I RELEASE IT, AND REAPPLIED IT UNTIL IT WORKS. BUT IT HAS DISENGAGED BY ITSELF MANY TIMES NOW, SO I DON'T TRUST IT ANYMORE. I AM AWARE THAT THIS IS A DEFECT THAT FORD HAS KNOWN ABOUT, AND HAS RELEASED A FIX, BUT THE DEALER ACTED LIKE THEY KNEW NOTHING, AND WANTED TO CHARGE ME FOR A REPLACEMENT BRAKE ASSEMBLY. I HAVE BEEN TOLD BY A FEW OTHERS WITH THIS PROBLEM THAT THE FIX DOESN'T LAST MORE THAN A FEW MONTHS BEFORE IT THE PROBLEM STARTS AGAIN. SO THEY GIVE UP ON IT AND JUST DON'T TRUST IT TO HOLD THE TRUCK. I GET MY THIRD PARTY INFO FROM THE EXPLORER FORUM ON THE INTERNET. IT IS A NEWS GROUP WITH MANY MEMBERS AND IT CAN BE FOUND AT "REC.AUTO.MAKERS.FORD.EXPLORER" - THANKS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#836605April 8, 1999
VEHICLE SPEED CONTROL
THE CONSUMER SET CRUISE CONTROL AT 60 MPH AND VEHICLE ACCELERATED BY ITSELF. CONSUMER HAD TO SLAM ON THE GAS PEDAL IN ORDER TO GET THE VEHICLE TO SLOW DOWN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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