Ford Explorer Complaints (2002)

3,572 consumer complaints on file.

#10371292December 12, 2010
UNKNOWN OR OTHER, POWER TRAIN
I HAVE A 2002 FORD EXPLORER AND THE TRANSMISSION JUST WENT OUT ON IT. I WILL TELL THE STORY FROM THE BEGINNING. OK SO I WAS ABOUT 30 MINS AWAY FROM MY HOME AND DRIVING ON THE FREEWAY BACK HOME WHEN THE OD LIGHT STARTED BLINKING VERY FAST. THEN I GET OFF THE FREEWAY AND STOP AND THE RED LIGHT THEN WHEN I STARTED TO GO THE TRANSMISSION STARTED DOING ALL SORTS OF CRAZY [XXX] IT WAS CHANGING GEARS LIKE CRAZY AND FINALLY SETTLE OUT. THEN RIGHT BEFORE I TURN IN MY DRIVE THE TRANSMISSION JUST QUITS! IT JUST STOPPED! I PUT IT IN PARK THEN DRIVE AND NOTHING...NO SOUND.. NO MOVEMENT IT WOULD JUST ROLL BACKWARDS. SO NOW IT SITTING ON THE SIDE OF THE ROAD WHERE I PUSHED IT TO. ALL OF THIS HAPPENED IN 30 MINS! NOTHING WAS WRONG BEFORE THIS HAPPENED.!!!! PLEASE SOMEONE HELP AND LETS GET THIS TO BE RECALLED! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10369875December 10, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
2002 FORD EXPLORER TRANSMISSION JUMPED WHEN PUT IN REVERSE HIT A PARKED CAR. WHEN YOU SLOW DOWN IT SLIPS OUT OF GEAR AND WONT GO. I HAVE TRANSMISSION PROBLEMS WITH THE VEHICLE. IM SCARED THAT IT WILL FAIL AGAIN WHILE ON THE FREEWAY AND MY FAMILY AND I WILL BE HURT OR EVEN KILLED. ITS NOT SAFE TO DRIVE. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10369937December 10, 2010
POWER TRAIN, EQUIPMENT
I WAS TRAVELING TO MT. WASHINGTON, KY. FROM LORAIN, OHIO, ( APPROX. 330 MILES). WE STOPPED AT THE REST ARE AT THE HALFWAY MARK, BETWEEN WASHINGTON CH, OH. & JEFFERSONVLLE, OH. WHEN WE CAME BACK OUT, STARTED THE CAR, & IT WOULDN'T GO INTO REVERSE. PUSHED IT OUT OF THE PARKING SPOT & IT WOULDN'T GO IN DRIVE EITHER. ABOUT 30 MILES BEFORE, IT MADE SOME CLUNKING NOISES & IT FELT LIKE WE HAD A FLAT TIRE. I TOOK IT OUT OF CRUISE CONTROL & IT DROVE NORMALLY UNTIL THE REST AREA. I HAD TO HAVE IT TOWED TO WASHINGTON COURTHOUSE & THEN BACK HOME ON MONDAY, NOV., 29TH, (AT MY OWN EXPENSE). APPROXIMATE COST OF REPAIR TO DATE WAS $2969. I HAD MY DAUGHTER & 6 YR. OLD GREAT GRANDDAUGHTER WITH ME & I FEEL THIS COULD HAVE POSSIBLY ENDED WITH DISASTROUS RESULTS. FORD HAS KNOWN ABOUT THESE FAULTY TRANSMISSIONS PROBABLY FROM DAY 1. I'M NOT TRYING TO JUST BLAST FORD, HAPPEN TO BE AN EMPLOYEE. I FEEL THEY NEED TO MAN UP & TAKE CARE OF THIS PROBLEM BEFORE IT LEADS TO SERIOUS CONSEQUENCES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10369808December 9, 2010
STRUCTURE
VEHICLE RECALLED FOR A PART CAUSING ENGINE FIRES. TRANSMISSION FAILURE, MAKES THE VEHICLE UNABLE TO SHIFT COST OF REPAIR I CANNOT AFFORD AT THIS TIME ( NEW IS $ 3000 ). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10369672December 8, 2010
STRUCTURE
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE THE VEHICLE WAS PARKED WHEN SHE NOTICED A LARGE CRACK IN THE REAR LIFT GATE, DIRECTLY BELOW THE REAR WINDOW. THE FAILURE WAS NOT DIAGNOSED BY A DEALER OR REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 92,000. UPDATED05/04/11 *BF UPDATED 05/09/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10370005December 6, 2010
SUSPENSION:REAR:SPRINGS:COIL SPRINGS, WHEELS:LUGS/NUTS/BOLTS/STUDS
2002 FORD EXPLORER. CONSUMER STATES PROBLEM WITH TIRES *TGW THE CONSUMER EXPERIENCED A TIRE BLOW ON THE RIGHT REAR TIRE. WHEN TRIPLE AAA ARRIVED, THE CONSUMER WAS INFORMED THE REAR COIL SPRING ALONG WITH 3 LUG NUTS HAD FAILED. IN JULY 2010, THREE MORE LUG NUTS BROKE AGAIN. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10369253December 5, 2010
STEERING
WHILE PICKING UP MY PASTOR AT THE DULLES AIRPORT, I SHIFTED MY 2002 FORD EXPLORER INTO PARK. BEFORE I COULD EVEN REACH PARK, THE SHIFT HANDLE DETACHED ITSELF FROM THE STEERING COLUMN AND WAS LIMP IN HAND. THE ONLY THING LEFT ATTACHED, WAS THE WIRING CABLE. I COULDN'T GET THE KEYS IN OR OUT OF THE IGNITION, MOST LIKELY BECAUSE IT WASN'T IN PARK NOR IN REVERSE. OF NOTE, BECAUSE OF THAT, IT WAS VERY HARD TO GET A TOW TRUCK GUY TO ACCEPT THE RESPONSIBILITY FOR DRAGGING IT ONTO THE FLAT BED TRUCK. THE PIECE THAT BROKE WAS JUST A SMALL ALUMINUM CAST PIN. WHEN THE FORD DEALERSHIP CALLED ME THE NEXT DAY WITH A QUOTE FOR REPAIR, I WAS SHOCKED AT THE PRICE, $2145.00. I WAS TOLD I NEEDED A WHOLE NEW STEERING COLUMN BECAUSE THE PART THAT'S BROKEN COULDN'T BE REPAIRED WITH IN THE COLUMN ITSELF. THAT'S WHEN I WENT ON LINE AND SEARCHED FOR SIMILAR PROBLEMS. I WAS AGHAST TO FIND HUNDREDS WITH SIMILAR OR EXACT SAME PROBLEMS I HAD. MY QUESTION IS, WHY ISN'T THERE A RE-CALL FOR THIS PARTICULAR DEFECT SINCE SO MANY PEOPLE ARE HAVING PROBLEMS WITH THIS SMALL PIN? IF NO RECALL, WHY CAN'T FORD HELP FINANCIALLY OR AT LEAST, PARTIALLY TO HELP OFFSET THIS HIGH EXPENSE FOR SUCH A SMALL FIX? I AM ON A FIXED INCOME AND A SEVERAL THOUSAND DOLLAR REPAIR SETS US BACK SIGNIFICANTLY. DOES ANYBODY HAVE A SOLUTION? DOES ANYBODY HAVE ANY OTHER OPTIONS TO GET FORD TO HELP WITH THIS PROBLEM, I'M DESPERATE. THANK YOU ALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10369113December 3, 2010
VISIBILITY
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE THE VEHICLE WAS PARKED, THE REAR HATCH WINDOW EXPLODED WITHOUT WARNING. THE DEALER REPAIRED THE WINDOW ACCORDING TO RECALL 01I010000 (VISIBILITY: GLASS, SIDE/REAR) BUT THE FAILURE OCCURRED AGAIN. THE VEHICLE HAD NOT BEEN REPAIRED. THE VIN WAS UNAVAILABLE. THE CURRENT AND FAILURE MILEAGES WERE UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10368471December 1, 2010
SUSPENSION:REAR
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE A TECHNICIAN NOTICED THAT BOTH REAR COIL SPRINGS FRACTURED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10368016November 28, 2010
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
NO LEFT TURN SINGLE OR BRAKE LIGHTS, WHEN THE STEERING WHEEL IS TILITED DOWN WE FOUND THE TURN SINGLES DO NOT WORK OR BRAKE LIGHTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10367841November 25, 2010
POWER TRAIN, STEERING
THE GEAR SHIFT LEVER FELL OFF THE STEERING COLUMN WHILE PUTTING THE CAR INTO PARK. IT IS HELD ON ONLY BY THE ELECTRICAL CONNECTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10367854November 25, 2010
FUEL SYSTEM, GASOLINE
THE FUEL GAUGE, MOST OF THE TIME, DOES NOT WORK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10367240November 23, 2010
STRUCTURE:BODY
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT WHEN USING THE REAR LIFTGATE, IT WOULD NOT STAY OPEN AND IT WOULD CLOSE UNEXPECTEDLY. THE VEHICLE HAD PREVIOUSLY BEEN REPAIRED ACCORDING TO RECALL 04V442000 STRUCTURE BODY HATCHBACK/LIFTGATE, HINGE AND ATTACHMENTS. THE VEHICLE WAS NOT REPAIRED. THE CONTACT CALLED THE MANUFACTURER WHO STATED THAT THE REPAIRS HAD BEEN DONE ACCORDING TO THE RECALL AND HE HAD TO PAY FOR THE REPAIRS AT HIS OWN EXPENSE. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10367688November 23, 2010
POWER TRAIN
WHEN DRIVING THE O/D LIGHT CAME ON AND STARTED FLASHING ERRATICALLY, THEN I WAS UNABLE TO SHIFT FROM 1ST TO 2ND GEAR. THE ONLY WAY I CAN SHIFT FROM 1ST TO 2ND GEAR IS IF I LET THE RPM'S GO UP ABOVE 3,000 AND 4,000. THEN I CAN TAKE MY FOOT OFF THE GAS AND IT WILL SWITCH INTO 3RD GEAR. I HAVE NOT DROVE THE TRUCK SINCE IT STARTED DOING THIS, THE ONLY TIME I HAVE DROVE IT WAS TO GO TO THE MECHANIC. THE MECHANIC SAYS IT IS WHAT MAKES THE GEARS SHIFT THAT IS CAUSING THE PROBLEM. THE ONLY WAY TO FIX IT IS TO PUT A NEW OR REBUILT TRANSMISSION INTO MY 2002 FORD EXPLORER. ON THE WAY HOME FROM THE MECHANIC IT STARTED SLAMMING INTO GEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10367051November 22, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
2002 FORD EXPLORER TRANSMISSION FAILURE WITH ONLY 87,899 MILES ON VEHICLE , I COMPLAINED TO THE DEALER 4DAYS AFTER HAVING THE ABOUT HARD SHIFTING AND GEARS BANGING .THEY MADE ADJUSTMENT TO THE PCM ,BUT A MONTH LATER IT STARTED AGAIN,3YR LATER WITHOUT PUTTING OVER 30,000 ON THE TRANNY IS BROKEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10366966November 20, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
O/D LIGHT STARTED FLASHING, SUDDENLY MY CAR STOPPED SHIFTING CORRECTLY. THE CAR WAS NEVER DRIVEN HARD AND IS AN AUTOMATIC. AFTER TAKING IT TO A TRANSMISSION SHOP AND DOING SOME RESEARCH I FOUND THAT MY TRANSMISSION NEEDED REPLACED AND THAT IT WAS NOT COVERED UNDER WARRANTY AND COSTS AROUND 3000 DOLLARS TO REPLACE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10365881November 15, 2010
STRUCTURE
MY FORD 2002 EXPLORER HAS EXCESSIVE BUBBLING AND PEELING OF PAINT ON THE FRONT EDGE OF THE HOOD. REPORTED THREE TIMES TO FORD ONLY TO BE TOLD, "NOT COVERED BY MY WARRANTY". SEEN HUNDREDS OF SIMILAR COMPLAINTS ON INTERNET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10365594November 13, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
GOT INTO MY 2002 FORD EXPLORER TODAY AND MY OVERDRIVE LIGHT WAS FLASHING AND WHEN I DROVE OFF, IT REVVED UP IN THE 300-400 RPM AND SHIFTED VERY HARD. I HAVE NEVER DRIVEN OFFROAD OR VERY HARD AT ALL. TAKING IT TO A MECHANIC MONDAY, BUT WE HAVE DEALT WITH ENOUGH CARS TO KNOW THAT THE TRANSMISSION IS GOING TO BLOW UP SOON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10365322November 10, 2010
SUSPENSION:REAR
DURING THE 90,000 MILE SERVICING OF THIS VEHICLE, IT WAS DISCOVERED THAT THE REAR COIL SPRINGS ON OUR 2002 FORD EXPLORER XLT HAD RUSTED COMPLETELY THROUGH AND NEEDED TO BE REPLACED. WE DO NOT RESIDE IN A COASTAL AREA RESULTING IN EXPOSURE TO THE SALTY OCEAN SPRAY NOR DO WE DRIVE THIS VEHICLE IN OFF ROAD SITUATIONS THAT WOULD CAUSE WATER TO ACCUMULATE UNDER THE VEHICLE. FOR THESE REASONS THERE IS NO APPARENT CAUSE FOR THE COIL SPRINGS TO PREMATURELY RUST THROUGH. I DON'T WANT TO THINK WHAT WOULD HAVE HAPPENED TO MY WIFE OR I IF THESE SPRINGS WOULD HAVE FALLEN COMPLETELY OFF WHILE THE VEHICLE WAS BEING OPERATED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10364385November 8, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
2002 FORD EXPLORER TRANSMISSION EXPERIENCED PROBLEM. THE OVERDRIVE LIGHT BEGAN FLASHING AND THE VEHICLE SHIFTED INTO NEUTRAL. THERE WAS NO DOWN HILL ENGINE BRAKING. I STOPPED THE VEHICLE AND TURNED THE ENGINE OFF. WHEN I RESTARTED THE VEHICLE THE OVERDRIVE LIGHT WAS OFF AND REMAINED OFF FOR A FEW WEEKS. IT IS NOW BACK ON AGAIN. I FEEL THAT THE TRANSMISSION SHIFTING INTO NEUTRAL AND NOT PROVIDING BRAKING WHEN GOING DOWN A HILL IS A SAFETY HAZARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Explorer