Ford Explorer Complaints (1997)

1,773 consumer complaints on file.

#740752February 11, 2001
EXTERIOR LIGHTING:HEADLIGHTS
THE HEADLIGHTS WENT OUT WHILE I WAS PASSING ANOTHER VEHICLE ON AN ICY ROAD AT NIGHT BETWEEN DRIGGS, IDAHO AND VICTOR, IDAHO. I CLICKED THE DIMMER WHEN THEY WENT OUT, AND TRIED TO PUT THE DIMMER LEVER INTO ANY OTHER POSITION AND THE LIGHTS WOULD NOT COME ON. I HELD THE DIMMER SWITCH UP AGAINST THE STEERING WHEEL IN THE "BRIGHT" FLASHER POSITION AND THEY CAME ON, BUT BLINDING ONCOMING TRAFFIC SO THAT THEY FLASHED THEIR LIGHTS AT ME. I DROVE THIS WAY TO MY HOME ABOUT SEVEN MORE MILES. THIS IS VERY DANGEROUS! BROADWAY FORD (66 MI FROM OUR HOME) CHARGED US $134.41 TO REPLACE THE MULTI-FUNCTION SWITCH WHICH THEY THINK CAUSED THE PROBLEM, AND I UNDERSTAND FORD RANGERS HAVE BEEN RECALLED FOR THIS PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#880264February 9, 2001
TIRES:TREAD/BELT
PE00 030 ; CONSUMER WAS TRAVELING 75MPH ON HIGHWAY AND HEARD A NOISE. HE WAS ABLE TO PULL OVER TO SHOULDER, AND SAW THAT LEFT REAR TIRE EXPERIENCED TREAD SEPARATION.FIRESTONE, WILDERNESS AT, P2357515, DOT W2HLIPY037 . FIRESTONE HAS BEEN NOTIFIED. *AK TIRE FAILURE CAUSED DAMAGE TO VEHICLE. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#880122February 8, 2001
TIRES
ORIGINAL FIRESTONE WILDERNESS AT TIRES, TRAVELING BETWEEN LANES WITH SNOW SLUSH ON ROAD, TIRES DIDN'T GRIP WELL WHEN PASSING OTHER VEHICLES. SIZE P235/75R15 DOT# W2HL1PY. *AK CONSUMER REPLACED ALL TIRES, DEALER STATED TIRES WERE ROUNDED ON THE EDGES. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#879931February 6, 2001
TIRES:TEMPORARY/EMERGENCY SPARE TIRE
AFTER BUYING VEHICLE, FOUND OUT THAT SPARE (P255/70R15) TIRE IS A DIFFERENT SIZE THAN REGULAR TIRES (P255/70R16) ON VEHICLE. CONSUMER BELIEVES IT IS UNSAFE IN CASE OF REPLACING TIRES WITH SPARE ONE.*AK *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#740465February 5, 2001
VEHICLE SPEED CONTROL:CRUISE CONTROL, ELECTRICAL SYSTEM
NOV '00 - TRUCK WOULD NOT START, HAD TO GET JUMP START. TOOK INTO THE DEALER FOR SERVICE. DIAGNOSIS - IDLE AIR CONTROL VALVE REPLACED. DEC '00 - TRUCK WOULD NOT START, HAD TO JUMP START. TOOK TO A LOCAL MECHANIC. DIAGNOSIS - GEM MODULE REPLACED. JAN '01 - TRUCK WOULD NOT START OR JUMP START. TOWED TO DEALER. DIAGNOSIS - CRANK POSITIONING SENSOR REPLACED. TOLD BY DEALER THAT THESE ALL WERE ELECTRONIC PARTS. NO EXPLANATION AS TO WHY THEY WOULD FAIL WITH SUCH LOW MILEAGE. CURRENTLY, THE 4WD INDICATOR LIGHTS ON THE DASH FLASH PERIODICALLY. LEFT VOICE MESSAGE WITH DEALER SERVICE ON 2/5 TO DISCUSS/FIX. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#879617February 1, 2001
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHILE DRIVING ABOUT 20 MPH STEPPED ON BRAKES PEDAL TO STOP, BUT BRAKES DID NOT WORK, RESULTING IN EXTENDED STOPING DISTANC. THIS PROBLEM HAPPENED TWICE THE SAME DAY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#559333January 31, 2001
TIRES:TREAD/BELT
INSPECTION REVEALED THAT ALL FIRESTONE WILDERNESS AT P23475R15 TIRES HAVE CRACKS AROUND TREAD LINE, DOT # W2HL, DEALERSHIP WILL NOT REPLACED FREE OF CHARGE BECAUSE TIRES NOT INVOLVED IN RECALL (OOT-005). CJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#559291January 31, 2001
TIRES:TREAD/BELT
TWO FIRESTONE WILDERNESS AT P23575R15 TIRES WENT BAD AND WERE REPLACED AT OWNER'S EXPENSE PRIOR TO RECALL 00T-005, FIRESTONE WAS DENIED REIMBURSEMENT. CJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#879493January 31, 2001
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
BATTERY EXPLODED WHILE VEHICLE WAS IDLING. NO FIRE OR INJURIES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#559263January 30, 2001
TIRES:TREAD/BELT
FIRESTONE WILDERNESS AT TIRE (P235/75R15) FAILED, CONSUMER NOTICED A CHUNK OF TREAD MISSING, STEEL WEBBING VISIBLE, SLIGHT RAISED EFFECT IN TIRE, AND THE BEGINNING OF TREAD SEPARATION, CONSUMER REPLACED ALL TIRES. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#559242January 30, 2001
TIRES:TREAD/BELT
CONSUMER WAITING FOR REIMBURSMENT UNDER RECALL (OOT-005), ALL FIRESTONE WILDERNESS AT TIRES P23575R15 REPLACED. CJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#559330January 29, 2001
ENGINE AND ENGINE COOLING:ENGINE
CONSUMER WAS INFORMED BY DEALER THAT THE CHAIN TENSIONER BROKE AND THE ENGINE NEEDED REPLACED, CONSUMER HAD USED ENGINE PUT IN VEHICLE, CONSUMER RECEIVED A LETTER (O00M12) EXTENDING THE WARRANTY ON THE CAMSHAFT CHAIN TENSIONER (00M12) AND LOWER INTAKE MANIFOLD GASKETS, IF ANY REPAIRS WERE PERFORMED BECAUSE OF A FAULTY CAMSHAFT CHAIN PRIOR TO DECEMBER OF 2000, FORD WOULD GIVE A FULL REIMBURSEMENT, THE USED ENGINE THAT WAS INSTALLED HAS THE SAME DEFECT AND CONSUMER IS REQUESTING A NEW ENGINE BE INSTALLED PLUS REFUND OF THE USED ENGINE, FORD STATED THEY WOULD NOT REPLACE THE ENGINE, ONLY GIVE REIMBURSEMENT FOR THE USED ENGINE. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#740099January 29, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
TRANSFER CASE FAILED WITH NO REASON. THE 4 WHEEL DRIVE IS NEVER USED. WHEN BEING FIXED THEY FOUND CHUNCKS OF METAL IN THE TRANSFER CASE. IT APPEARED TO BE DEFECTIVE. FORD IS IS DENYING THIS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#740008January 27, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
ON 12/18/00-I HAD MY CAR TOWED TO ROMEO FORD,BECAUSE MY MOTOR DIED SITTING AT A RED LIGHT WAITING TO TURN ,ROMEO FORD INFORMED ME THAT SOMETHING IN THE UPPER HALF OF THE MOTOR LET GO AND THAT FORD MOTOR COMPANY DID NOT RECOMEND THE MOTOR BE REPAIRED-THAT A FACTORY REBUILD IS RECOMENDED-MY COST WOULD BE 1,600.00-AND THAT FORD WOULD PICK UP THE REST-I THOUGHT GREAT A NEW MOTOR FOR 1,600.00 DOLLARS-I SAID FIX IT-I GOT THE CAR BACK 01/18/01-RUNS GREAT-ON 01/24/01 I GET IN THE MAIL A SAFTY RECALL PACKET FROM FORD MOTOR COMPANY-IN THIS PACKET IS A WARRANTY EXTENSION ON THE CAMSHAFT CHAIN TENSIONER-(THATS WHAT LET GO TO KILL MY MOTOR) I THOUGHT GREAT MY NEW MOTOR IS COVERED UNDER WARRANTY-I GET MY $1,600.00 BACK! -NOPE- ROMEO FORD -FORD MOTOR COMPANY-WILL NOT HONOR THE WARRANTY EXTENSION-CAN YOU HELP ME?*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#559223January 26, 2001
TIRES:TREAD/BELT
FIRESTONE WILDERNESS AT TIRES REPLACED 5/13/00 BECAUSE OF CONSISTENTLY UNEVEN WEAR AND CONSTANT ROUGH RIDE, CONSUMER SEEKING REIMBURSEMENT UNDER RECALL (OOT-005), AND IS HAVING TROUBLE OBTAINING REFUND. CJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#739864January 24, 2001
TIRES
I HAD TO HAVE TWO TIRES REPLACED IN MAY 2000. ONE WAS DAMAGED FROM BEING INVOLVED IN AN ACCIDENT. THE OTHER HAD GONE FLAT AND, WHEN INSPECTED FOR REPAIR, WAS FOUND TO BE CRUMBLING AND IN SUCH POOR CONDITION THAT IT ALSO HAD TO BE REPLACED. IN SEPTEMBER 2000 I NOTICED CRACKING AROUND THE EXTERIOR WALLS AND TIRE TREAD, AND IN SOME SPOTS IN THE TREAD ITSELF, ON THE LAST TWO ORIGINAL TIRES. I CONTACTED FIRESTONE REGARDING THE RECALL AND WAS TOLD TO BRING THE VEHICLE IN TO HAVE THE TIRES CHECKED. I BROUGHT THE TRUCK INTO FIRESTONE AND WAS TOLD THAT THERE WAS NO PROBLEM WITH THE TIRES AND THAT THERE WAS NOTHING THEY COULD OR WOULD DO SINCE THE TIRES WERE NOT INCLUDED IN THE RECALL. I CONTACTED NHTSA AND WAS TOLD THAT THE RECALL MIGHT BE EXPANDED TO INCLUDE THESE TIRES IN THE FUTURE. I EXPERIENCED LOSS OF TIRE PRESSURE ON A WEEKLY BASIS AND HAD TO PUT AIR INTO THE TIRES AT LEAST ONCE A WEEK (THE TIRES WERE FILLED TO 30 LBS. PSI, NOT AT THE MANUFACTURER'S RECOMMENDED PRESSURE). SINCE WE FELT THAT THERE WAS A SERIOUS SAFETY ISSUE WITH THE TIRES, WE HAVE REPLACED THEM. IF YOU HAVE ANY INTEREST IN EXAMINING THEM, WE STILL HAVE THEM IN OUR POSSESSION. THE EXPLORER IS USED PRIMARILY UNDER MODERATE SPEED AND SHORT DISTANCE CONDITIONS, FOR EXAMPLE, DRIVING TO THE STORE. THESE TIRES WERE NOT SUBJECTED TO ANY CONDITIONS THAT COULD BE AN EXPLANATION FOR THIS CRACKING. THE TIRES WERE NOT SUBJECTED TO ABNORMAL HIGH-SPEED CONDITIONS, EXTREME TEMPERATURES OR ANY OTHER ABUSE. ALTHOUGH WE NO LONGER HAVE THESE TIRES ON OUR TRUCK, IT IS OUR OPINION THAT THESE TIRES SHOULD ALSO BE INCLUDED IN THE RECALL BEFORE THERE ARE ANY MORE INJURIES OR DEATHS DUE TO ACCIDENTS THAT COULD HAVE BEEN AVOIDED. *AK (DOT NUMBER: W2HL TIRESIZE: P235/75R15)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#559118January 22, 2001
TIRES:TREAD/BELT
THE CONSUMERS TIRES WERE SHOWING SIGNS OF TREAD SEPARATION THEREFORE THEY WERE REPLACED, THE CONSUMER REQUESTED REINBURSEMENT BUT WAS DENIED BECAUSE THE REPLACEMENT TIRE WERE PURCHASED FROM A COMPETITOR PRIOR TO AUGUST 9, 2000. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#558964January 19, 2001
TIRES:TREAD/BELT
LEFT REAR GOODYEAR WRANGLER TIRE (P235/75R15) EXPERIENCED TREAD SEPARATION, DEALER STATED THAT ALL TIRES NEEDED REPLACED AND FRONT END NEEDED ALIGNED, CONSUMER IS REQUESTING REIMBURSEMENT. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#559055January 19, 2001
TIRES:TREAD/BELT
CONSUMER RECEIVED RECALL LETTER 00T005, HOWEVER WHEN DEALER WAS INSPECTING THE FIRESTONE TIRES, THEY WERE NOT PART OF THE RECALLED TIRES, THE CONSUMER HAD PREVIOUSLY REPLACED THE TIRES DUE TO TREAD SEPARATION, CONSUMER IS REQUESTING REIMBURSEMENT. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#739632January 19, 2001
EQUIPMENT:APPLIANCE:AIR CONDITIONER
AIR CONDITIONER BLOING ONLY COLD AIR DURING WINTER MONTHS HERE IN NY. MECHANIC SAID BLEND DOOR WAS BROKE AND IN CLOSED POSOTION AND THEREFORE ONLY ABLE TO BLOW COLD COLD AIR. NO HEATER, NO DEFROSTER ONLY COLD AIR FROM ALL DUCKS.MECHANIC REPLACED THE COMPLETE HEATER PLENUM BOX ASSEMBLY SHOING ME BROKEN CHEP PLASTIC PART. THE WHOLE DASHBORD CAME OUT AND WAS 2 DAYS OF WORK. COST OF PLENUM BOX ASSEMBLY WAS 160.00 AND BLEND CONTROL UNIT WAS 80.00. THE REST WAS LABOR. FORD GETS 850.00 FOR JOB AS WELL AS 150. TO DIAGNOSE THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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