Ford Explorer Complaints (1997)

1,773 consumer complaints on file.

#881503February 27, 2001
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
DOOR LOCK WILL NOT OPERATE WITH INSIDE LOCK BUTTONS OR HAND REMOTE LOCKS. *AK *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#881542February 27, 2001
VEHICLE SPEED CONTROL
VEHICLE IS SHOWING SAME SYMPTOMS AS MENTIONED IN RECALL 00V422000 REGARDING 4.0 L ENGINES. THROTTLE IS STICKING AND CONSUMER HAS TO FORCE PEDAL TO MOVE. THIS IS A CONTINUOUS EVENT THAT SEEMS WORSE AFTER CRUISE CONTROL HAS BEEN USED. *AK *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#741492February 25, 2001
TIRES
JOHN SEEGERS. NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK (DOT NUMBER: VNHL TIRESIZE: P235/75R15)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#741499February 25, 2001
TIRES
I WAS INSPECTING AND ROTATING MY TIRES AND NOTICES THE FRONT DRIVERS SIDE TIRE WAS RIPPING AT THE RIM. THIS COULD HAVE FAILED DURING OPERATION AND HAVE CAUSED A SERIOUS ACCIDENT. I EMAILED GOODYEAR ON THIS ISSUE AND ASKED HOW THEY WOULD HANDLE THIS ISSUE. I HAVE THE TIRE STILL ON THE RIM AND HAVE PHOTOS WHICH COULD BE EMAILED. PLEASE ADVISE. I WOULD LIKE TO BUY NEW TIRES ASAP. (TIRESIZE: P235/75R15)( DOT NUMBER: TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#881357February 23, 2001
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
SAME PROBLEM AS IN RECALL 98V060000, JUMP STARTING. CONSUMER JUMPED STARTED VEHICLE, AND FUEL LINES BLEWOUT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#559813February 22, 2001
TIRES:TREAD/BELT
THE CONSUMER SUBMITTED A CLAIM FOR REIMBURSEMENT OF FAULTY FIRESTONE WILDERNESS AT TIRES, THE TIRES WERE CLEAR THE RECALLED TIRE BEARING VDHL IN THE DOT SERIAL NUMBER, THE MANUFACTURER DENIED REIMBURSEMTN STATING THE THE TIRES WERE NOT INCLUDED IN RECALL 00T-005. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#559810February 22, 2001
TIRES:TREAD/BELT
THE CONSUMERS FIRESTONE WILDERNESS ATM TIRES WERE DETERMINED TO BE DEFECTIVE BY THE DEALER, THE DEALER HAD NO TIRES AVAILABLE TO REPLACE THE DEFECTIVE ONES SO THE CONSUMER PURCHASED TIRES FROM ANOTHER TIRE CENTER, THE CONSUMER RETURNED THE DEFECTIVE TIRES TO FIRESTONE THEN WAS TOLD THAT HIS TIRES WERE NOT A MATCHED SET AND THAT ONLY TWO WERE ELEGIBLE TO BE RETURNED, THE CONSUMER REQUEST REIMBURSEMENT FOR FAULTY TIRES. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#881126February 22, 2001
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
AFTER VEHICLE IS TURNED ON HAS TO TAP OR PUMP GAS PEDAL SO THAT ENGINE WILL NOT TURN OFF, AND COULD MOVE WITHOUT A PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#559787February 21, 2001
SUSPENSION
VEHICLE LEANS TO THE LEFT, VEHICLE TAKEN TO DEALERSHIP, ADJUSTMENT TO TORSION BAR MADE, DID NOT APPEAR TO CORRECT PROBLEM, VEHICLE TAKEN BACK TO DEALERSHIP, OWNER WAS TOLD BAR OR UNDERLYING SPRINGS NEED TO BE REPLACED. CJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#880973February 21, 2001
FUEL SYSTEM, GASOLINE:CARBURETOR SYSTEM, POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
CONSUMER HAD TO REPLACE O RING IN INTAKE MANIFOLD, AND TRANSFER BOX OF 4- WHEEL DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#880902February 20, 2001
SUSPENSION:FRONT:CONTROL ARM
FRONT BALL JOINTS ARE WEARING EXCESSIVELY DUE TO A LACK OF LUBRICANT. NEW BALL JOINTS DO NOT REQUIRE LUBRICATION. MECHANIC REFUSES TO REPLACE OLD BALL JOINTS WITH NEWER BALL JOINTS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#741083February 18, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
I AM SENDING THIS INFORMATION AS REQUESTED BUT MY MAJOR CONCERN IS THAT I HAVE NOT BEEN PERSONALLY INFORMED FOR THE RECALLS TO THE FORD XLT EXPLORER EXCEPT THE ONE FOR THE FIRESTONE TIRES AND THE ONE FOR THE MOTOR OIL PUMP. MY WIFE AND MYSELF CONTACTED BAYAMON FORD DEALER FOR INFORMATION ON OTHER RECALLS THAT APPEARED IN THE NEWS AND NO RESPONSE WAS RECEIVED FROM THE DEALER. COULD YOU UPDATE ME IN THIS ISSUE? SHOULD I CONTACT THE FORD COMPANY? *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#559729February 16, 2001
TIRES:TREAD/BELT
WHILE DRIVING THE TREAD OF THE TIRE SEPARATED FROM THE CARCASS DAMAGING THE LEFT REAR QUARTER PANEL (FIRESTONE WILDERNESS AT P235-75-R15 DOTVNHL1PY346). NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#559688February 15, 2001
TIRES:TREAD/BELT
CONSUMER REPLACED THE FAULTY FIRESTONE TIRES (P235/75R15) PRIOR TO RECALL 00T005, FIRESTONE IS DENYING REIMBURSEMENT DUE TO REPLACEMENT TIRES BEING PURCHASED 20 DAYS PRIOR TO RECALL START DATE. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#880634February 15, 2001
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHILE MAKING A STOP WHEELS LOCKED UP, CAUSING VEHICLE TO GO INTO A SPIN, RESULTING IN A COLLISION. THERE WERE MINOR INJURIES. *AK THE 4 WHEEL DRIVE STEERING MECHANISM HAD BEEN DAMAGED. *YH
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#740940February 15, 2001
ENGINE AND ENGINE COOLING:ENGINE
WHILE TRAVELING AT LOW SPEED IN LIGHT TRAFFIC, THE CRANKSHAFT ON MY 1997 FORD EXPLORER BROKE CAUSING THE VEHICLE TO STOP QUITE ABRUPTLY. THE MOTOR MUST BE REPLACED AT A COST OF $4500. THIS IS A PART FAILURE THAT PLACES INDIVIDUALS AT CONSIDERABLE RISK. HAD THIS INCIDENT OCCURRED AT HIGH SPEED IN RELATIVELY HEAVY TRAFFIC, E.G. FREEWAY TRAFFIC AT 55 MPH OR HIGHER, THERE WOULD CERTAINLY HAVE BEEN SERIOUS INJURIES AND PROBABLY FATALITIES. TO DATE, FORD MOTOR COMPANY STEADFASTLY REFUSES TO ACKNOWLEDGE ANY RESPONSIBILITY FOR THE PROBLEM AND, FURTHER, REFUSES TO PARTICIPATE IN PAYING FOR ANY PORTION OF THE NECESSARY REPAIRS OR ASSOCIATED COSTS SUCH AS TOWING BILLS AND CAR RENTALS WHILE THE NECESSARY REPAIRS ARE BEING MADE. *AK ALSO SEE 560357.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#740896February 14, 2001
ENGINE AND ENGINE COOLING:ENGINE
WHILE ACCELERATING FROM A TRAFFIC SIGNAL, THE ENGINE SIEZED AND THE VEHICLE CAME TO AN IMMEDIATE STOP. UNABLE TO RESTART THE ENGINE, I HAD THE VEHICLE TOWED TO A SERVICE STATION WHERE INSPECTION BY A MECHANIC REVEALED THAT THE CRANKSHAFT HAD BROKEN. THE VEHICLE WAS THEN TOWED TO CONLON-COLLINS FORD IN CRYSTAL LAKE, IL WHERE THEY CONFIRMED THAT THE CRANKSHAFT WAS BROKEN AND THE ENGINE MUST BE REPLACED AT A COST OF APPROXIMATELY $4,500. I REPORTED THE MATTER TO FORD MOTOR COMPANY'S CUSTOMER ASSISTANCE CENTER. THEY INDICATED THAT THIS PROBLEM HAS NOT BEEN REPORTED PREVIOUSLY AND NO RECALL NOTICES OR SERVICE BULLETINS HAVE BEEN ISSUED WITH REGARD TO THIS PROBLEM. FORD MOTOR COMPANY HAS BEEN RELUCTANT TO DISCUSS BEARING ANY PART OF THE COST FOR REPAIRS OR INCIDENTAL EXPENSES SUCH AS TOWING OR RENTAL OF A REPLACEMENT VEHICLE WHILE REPAIRS ARE UNDER WAY. A CRANKSHAFT SHOULD NEVER BREAK AND ONE CERTAINLY SHOULD NOT EXPECT IT TO FAIL AFTER ONLY 52,000 SUBURBAN MILES. IN MY OPINION, THIS REPRESENTS A SIGNIFICANT SAFETY HAZARD. THERE IS NO QUESTION THAT HAD THIS INCIDENT OCCURED AT HIGH SPEED OR IN HEAVY TRAFFIC, THERE WOULD HAVE BEEN INJURIES AND/OR FATALITIES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#880426February 13, 2001
SUSPENSION:REAR
WHEN MAKING A RIGHT TURN STEERING WHEEL WOULD PULL AND POP. A RECALL HAS BEEN ISSUED ON VEHICLE FOR SWAY BAR;HOWEVER, THIS VEHICLE WAS NOT INCLUDED DUE TO VIN.*AK THE PROBLEM WAS SOLVED AFTER 21/2 YEARS. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#559573February 12, 2001
TIRES:TREAD/BELT
FIRESTONE TIRES (P255 70 R15) EXPERIENCED CUPPING WHICH WAS CAUSING A THUMPING NOISE, DEALER INSPECTED TIRES AND STATED TIRES WERE SAFE, HOWEVER CONSUMER LATER NOTICED EXCESSIVE WEAR ON EDGES OF TIRES AND EXPOSED STEEL BELTS SO HE HAD THEM REPLACED, CONSUMER IS REQUESTING SOME REIMBURSEMENT SINCE FIRESTONE IS DENYING THE REQUEST DUE TO TIRES BEING PURCHASED PRIOR TO JANUARY 2000. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#880310February 12, 2001
TIRES:TREAD/BELT
ORIGINAL MANUFACTURING EQUIPMENT, TIRE SIZE P23575R15 DOT W2HL. WHILE DRIVING 50 MPH, TREAD ON LEFT REAR TIRE SEPARATED AND BLEWOUT, CAUSING DAMAGE TO THE LEFT QUARTER PANEL AND RUNNING BOARD, CONSUMER REPLACED ALL TIRES AND IS REQUESTING REIMBURSEMENT. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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