Ford Explorer Complaints (1998)

2,085 consumer complaints on file.

#10469634August 8, 2012
WHEELS
TL* THE CONTACT OWNS A 1998 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE WAS PARKED WHEN HE NOTICED THAT ALL OF THE WHEELS WERE DETERIORATING. THE CONTACT STATED THAT CHROME PORTIONS OF THE WHEELS WERE DETACHING WHILE DRIVING AT VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE CONTACT WAS ADVISED TO HAVE THE WHEELS WELDED AND BOLTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10465398July 12, 2012
ENGINE
TL* THE CONTACT OWNED A 1998 FORD EXPLORER. THE CONTACT STATED THAT WHILE PARKED, THE VEHICLE ENGULFED INTO FLAMES WITH THE SOUND OF A LARGE EXPLOSION. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE, WHICH ORIGINATED UNDERNEATH THE HOOD AREA. THE VEHICLE WAS DECLARED AS DESTROYED AND REMAINED AT THE RESIDENCE FOR FURTHER INVESTIGATION. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10461016June 8, 2012
EXTERIOR LIGHTING:HEADLIGHTS, ELECTRICAL SYSTEM
MAY 20, APPROXIMATELY 03:30AM, WHILE DRIVING ABOUT 35MPH TO WORK IN THE DARK WITH HEAD LIGHTS ON; HEADLIGHTS UNEXPECTEDLY TURNED OFF. LUCKILY THAT SECTION OF THE STREET, HAD STREET LIGHTS WORKING PROPERLY; BUT, I WAS APPROACHING AN UNLIT STRETCH OF WINDING ROAD WITH A 45MPH SPEED LIMIT. THIS COULD HAVE BECOME VERY DANGEROUS. (DASHBOARD LIGHTS WERE NOT AFFECTED.) TURNING THE NORMAL HEADLIGHT SWITCH DID NOT SEEM TO FIX THE PROBLEM. I TRIED THE BRIGHT LIGHT FUNCTION, WHICH IS PART OF THE TURN SIGNAL LEVER. THEY DID NOT COME ON AT FIRST; HOWEVER WHEN JIGGLING THE "TURN SIGNAL LEVER," I NOTICED A "LOOSENESS IN THE LEVER, AT THE BASE WHERE IT CONNECTS TO THE STEERING COLUMN." WIGGLING IT, TURNED THE HEAD LIGHTS BACK ON, TEMPORARILY; BUT, WIGGLING FROM VIBRATION IN TRAFFIC CAUSED THEM TO TURN "OFF" AGAIN. THE TURN SIGNAL LEVER ON THE 1998 FORD EXPLORER IS USED TO CONTROL THE "BRIGHT LIGHTS" AND ALSO CONTROLS WINDSHIELD WIPERS. I AM NOT CERTAIN; BUT, I BELIEVE I HAD THE TURN SIGNAL LEVER ASSEMBLY REPAIRED SEVERAL YEARS AGO BY A FORD DEALER IN SAN DIEGO...NEITHER OF THE DEALERS I USED TO HAVE SERVICE MY VEHICLE ARE STILL IN BUSINESS. I BELIEVE THE PROBLEM WITH THE TURN SIGNAL LEVER AT THAT TIME, HAD TO DO WITH THE WIPERS CUTTING OFF UNEXPECTEDLY; AND, EVENTUALLY, NOT WORKING ALL TOGETHER. FIRST: IS THIS SOMETHING THE GOVERNMENT SHOULD INVESTIGATE "BEFORE" HAVING THE VEHICLE REPAIRED? SECOND: SHOULD FORD BE THE ONE INVESTIGATING THIS PROBLEM? THIRD: SHOULD FORD REPLACE THE TURN LEVER ASSEMBLY AND PROVIDE THE LABOR AT THEIR EXPENSE? ... ON A PERSONAL NOTE, AFTER WORKING FOR THE SAME COMPANY FOR 12 YEARS AND BEING A WORKAHOLIC, I JUST GOT LAID OFF LAST WEEK. THIS EXPENSE IS DEFINITELY GOING TO COST SEVERAL HUNDRED DOLLARS IN PARTS AND LABOR, WHEN I CAN LEAST AFFORD IT. AT THIS TIME, I CAN RULE OUT TRYING TO APPLY FOR A NIGHT JOB. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10453787April 2, 2012
SERVICE BRAKES, HYDRAULIC, VEHICLE SPEED CONTROL, STEERING
THE EXPLORER BRAKE PEDDLE WENT TO THE FLOOR TO STOP THE VEHICLE . THERE WAS SMOKE COMING FROM UNDER THE HOOD . IN A FEW SECONDS , THE TRUCK WAS IN FLAMES. POLICE AND FIREMEN WERE CALLED TO THE LOCATION . THEY PUT THE FIRE OUT IN A FEW MINUTES . *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10446784February 6, 2012
ELECTRICAL SYSTEM, VISIBILITY
TL* THE CONTACT OWNS A 1998 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30-70 MPH, THE VEHICLE WOULD LOOSE POWER BUT THE ENGINE WOULD CONTINUE TO RUN. THE VEHICLE WOULD EVENTUALLY STALL BUT WAS ABLE TO BE RESTARTED AFTER SEVERAL MINUTES. IN ADDITION, THE WIPER BLADES WOULD ALSO FAIL AND WOULD NOT OPERATE AS THEY SHOULD WHEN INCLEMENT WEATHER AROSE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THEY ADVISED THE CONTACT THAT THE WIRING IN THE ENTIRE VEHICLE NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10444970January 23, 2012
ENGINE AND ENGINE COOLING, VEHICLE SPEED CONTROL
WHEN BACKING UP AT 5MPH VEHICLE ACCELERATED AT HIGH SPEED WENT UP CURB AND HIT GUARDRAIL. AFTER 2-3- SECONDS VEHICLE DROPPED DOWN TO 0 MPH. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10444907January 23, 2012
POWER TRAIN
VEHICLE ACCELERATES FROM STOPPED AND BRAKE POSITION FOR 3 SECONDS AND THEN RETURNS TO NORMAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10439965December 14, 2011
SERVICE BRAKES, HYDRAULIC, VEHICLE SPEED CONTROL
I WAS DRIVING 45 MPH WHEN THE ACCELERATOR WENT ALL THE WAY TO THE FLOOR, I PUT THE CAR IN NEUTRAL AND THEN SPEEDOMETER WENT ALL THE WAY UP TO THE MAX, AND COASTED OFF TO THE SIDE AS SOON AS I COULD. THIS CAUSED THE ENGINE TO BE DAMAGED AND THE CAR IS NOT DRIVABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10425795September 16, 2011
UNKNOWN OR OTHER
WE USED THE FORD EXPLORER EALIER IN THE DAY TO VISIT LOCAL RELATIVES. WE PARKED THE CAR IN OUR ATTACHED GARAGE AT AROUND 4PM THAT DAY. WE WERE WOKEN UP AROUND 1AM TO NOISES COMING FROM THE GARAGE. UPON OPENING THE GARAGE DOOR FROM OUR LAUNDRY ROOM, I FOUND THE HOOD OF THE FORD EXPLORER IN FLAMES. I SLAMMED THE LAUNDRY ROOM DOOR AND PROCEEDED TO GET OUR 3 YR OLD SON OUT FROM HIS ROOM THAT IS LOCATED ABOVE THE GARAGE AND OUT OF THE HOUSE. MY HUSBAND ALSO WENT INTO THE GARAGE TO SEE WHAT WAS HAPPENING, BY THEN THE TRUCK WAS FULLY ENGULFED IN FLAMES. HE WAS GOING TO TRY TO PUT OUT THE FIRE BUT QUICKLY REALIZED THAT THERE WAS NO CHANCE.THE FIRE WAS TOO BIG BY THEN AND BEING THAT OUR GAS WATER HEATER WAS LOCATED NEXT TO THE VEHICLE, HE QUICKLY EXITED THE GARAGE BUT DID RECEIVE 2ND - 3RD DEGREE BURNS TO HIS HANDS, FEET AND RIGHT FLANK OF HIS BACK. BY THE TIME THE FIRE DEPT ARRIVED ON SCENE, THE GARAGE WAS ENGULFED IN FLAMES. THE FIRE DESTROYED THE GARAGE, THE SUPPORT BEAMS FOR THE SECOND FLOOR ABOVE THE GARAGE AND THE LAUNDRY ROOM. ALSO, THE ENTIRE FIRST FLOOR HAS SMOKE AND WATER DAMAGE AND THE SECOND FLOOR IS MOSTLY SMOKE DAMAGE. *TT
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10424538September 9, 2011
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 1998 FORD EXPLORER. THE CONTACT WAS DRIVING 30 MPH WHEN BURNING FUMES WERE EMITTED INTO THE VEHICLE. THE CONTACT MOVED THE VEHICLE FROM THE ROADWAY, FOUND THAT THERE WERE FLAMES COMING FROM UNDER THE HOOD, AND EXTINGUISHED THE FIRE WITH AN EXTINGUISHER. THE VEHICLE WAS NOT TAKEN TO THE DEALER AND THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 98,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10410069June 30, 2011
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 1998 FORD EXPLORER. THE CONTACT STATED WHILE THE VEHICLE WAS PARKED THE VEHICLE BURST INTO FLAMES. THE FIRE DEPARTMENT WAS CALLED AND EXTINGUISHED THE FIRE. THE VEHICLE WAS DESTROYED. THE CONTACT DID NOT MENTION IF THERE WERE ANY INJURIES. THE FIRE DEPARTMENT CONFIRMED THAT CAUSE OF THE FIRE WAS ELECTRICAL. THE CONTACT CALLED THE MANUFACTURER REGARDING THE FIRE AND FILED A COMPLAINT. THE CONTACT WAS CONCERNED THAT THE FIRE COULD HAVE CAUSED SERIOUS INJURIES. THE FAILURE MILEAGE WAS 23,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10408748June 24, 2011
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 1998 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE WAS PARKED WHEN THE ENGINE CAUGHT ON FIRE. THE FIRE DEPARTMENT APPEARED ON THE SCENE TO EXTINGUISH THE FIRE. THE CONTACT WAS INFORMED THAT THE FIRE WAS ELECTRICAL AND ORIGINATED NEAR THE CRUISE CONTROL SWITCH. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 96,160. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10396034April 15, 2011
TIRES, TIRES:TREAD/BELT
GENERAL TIRE TREAD SEPARATION FORD EXPLORER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10393123March 28, 2011
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 1998 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE WAS PARKED UNOCCUPIED OUTSIDE OF THE CONTACTS RESIDENCE WHEN IT BURST INTO MASSIVE FLAMES. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE AND THE VEHICLE WAS COMPLETELY DESTROYED. A FIRE REPORT WAS AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER ISSUED A VOLUNTARY RECALL PERTAINING TO THE SPEED CONTROL SYSTEM MODIFICATION UNDER NHTSA CAMPAIGN ID NUMBER: 00V422000 (VEHICLE SPEED CONTROL) AND THE VEHICLE WAS INCLUDED IN THE RECALL BUT HAD NOT YET BEEN REPAIRED. THE CONTACT BELIEVED THE FAILURE WAS RELATED TO THE RECALL DEFECT. THE FAILURE MILEAGE WAS 167,000. UPDATED 05/03/11*LJ UPDATED 05/23/11
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10382970February 16, 2011
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
TL* THE CONTACT OWNS A 1998 FORD EXPLORER. WHILE DRIVING 65 MPH, THE CONTACT NOTICED THAT WIND WAS ENTERING THE VEHICLE. THE CONTACT INSPECTED THE VEHICLE AND FOUND THAT THE LIFTGATE GLASS STRUT WAS DISENGAGED FOR THE REAR WINDOW AND THE HINGES WERE FRACTURING ABNORMALLY. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR THE FAILURE OR REPAIRS. THE MANUFACTURER WAS CALLED AND ADVISED THE CONTACT THERE WERE NO RECALLS ON THE VEHICLE. THE FAILURE MILEAGE WAS 95,000 AND THE CURRENT MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10380959February 7, 2011
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
TL*THE CONTACT OWNS A 1998 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 10 MPH, THE ACCELERATOR PEDAL BROKE OFF FROM THE FLOORBOARD. THE VEHICLE WAS NOT INSPECTED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE AND CURRENT MILEAGES WERE 140,000. UPDATED 03/15/11*LJ UPDATED 05/13/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10375032January 6, 2011
VEHICLE SPEED CONTROL
1998 FORD EXPLORER CAUGHT FIRE PARKED UNDER MY CARPORT. 1/6/11 @ 14:00HRS. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10373143December 28, 2010
VEHICLE SPEED CONTROL, AIR BAGS, TIRES, SERVICE BRAKES, HYDRAULIC, EQUIPMENT
1998 FORD EXPLORER VIN#[XXX] REGISTERED TO THE STATE OF NEVADA; ORIGINAL OWNER: [XXX]...REGISTERED BECAUSE OF DISABILITY REASONS TO WIFE [XXX]...WE WERE INVOLVED IN A CAR CRASH ACCIDENT...RESULTING TO A TOTAL LOSS AT BAKER, CALIFORNIA BECAUSE OF THE VEHICLE CRUISE CONTROL RECALL WHICH COULD CAUSE THE TIRE TO BE TREADED...PUSHING THE CAR TO BE OUT OF CONTROL..WHILE THE BRAKE FLUID LEAKING...AND THE AIR BAG SAFETY FAILED TO DEVELOP (OPEN). I THINK FORD MOTOR COMPANY IS THE PRIMARY RESPONSIBLE OF THE MECHANICAL FAILURE OF THE WORKMANSHIP AND THE CAR DESIGN. I GOT IN TOUCH WITH THEIR LEGAL DEPARTMENT: PRODUCT RECALL & LIABILITY. THE ACCIDENT REPORT# [XXX] NCIC#[XXX]. THE INJURED DRIVER [XXX]; PASSENGER AND THE PERMANENT DISABLED PASSENGER WERE TAKEN TO BARSTOW COMMUNITY HOSPITAL EMERGENCY ROOM. I NEED YOUR HELP IN REMOVING ALL 1998 FORD EXPLORER FROM THE ROAD; THIS CAR COULD CAUSE MAJOR & FATAL INJURIES TO THE PUBLIC AT LARGE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10372563December 27, 2010
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
TL*THE CONTACT OWNS A 1998 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH AND MAKING A TURN, THE ACCELERATOR PEDAL SEPARATED FROM THE FIREWALL; THE VEHICLE WAS UNABLE TO BE DRIVEN AFTER THE FAILURE. THE VEHICLE WAS INSPECTED BY AN INDEPENDENT MECHANIC WHO INFORMED HER THAT SHE NEEDED TO REPLACE THE ACCELERATOR PEDAL BRACKET. THE VEHICLE HAD NOT BEEN REPAIRED FOR THE ACCELERATOR PEDAL BRACKET. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10372566December 27, 2010
SERVICE BRAKES, HYDRAULIC
I OWN A 2000 FORD RANGER AND A 1998 FORD EXPLORER. I BELIEVE THE ACCELERATOR PEDAL AND THE BREAK PEDAL ARE TOO CLOSE TOGETHER ON BOTH VEHICLES. ON AT LEAST FOUR OCCASIONS I HAVE EXPERIENCED MY TENDENCY TO HAVE MY FOOT ON BOTH PEDALS AT THE SAME TIME WHEN IN A SITUATION WHERE I HAVE TO STOP QUICKLY. I T SEEMS THAT I "PANIC" TO SOME DEGREE WHEN IN A SITUATION WHERE I MUST STOP QUICKLY TO AVOID A COLLISION. THIS MAY BE A VERY ISOLATED PERSONAL 'QUIRK" AS IT WERE, BUT I HAVE CAUSED TWO REAR END COLLISIONS SO FAR AND I NOW KNOW THAT I AM PRESSING BOTH PADS WHEN TRYING TO BREAK. I KNOW THIS BECAUSE I REMEMBER VIVIDLY HOW MY MOTOR WAS ACCELERATING WHILE I THOUGHT MY FOOT WAS ONLY ON THE BRAKE AND I COULD NOT UNDERSTAND WHY MY VEHICLE WAS NOT COMING TO A STOP WHEN MOST LIKELY I HAD PLENTY OF SPACE AVAILABLE TO MAKE A SUDDEN STOP AND AVOID HITTING THE VEHICLE IN FRONT OF ME. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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