Ford Explorer Complaints (2003)

1,274 consumer complaints on file.

#10322353March 26, 2010
UNKNOWN OR OTHER
CAR SUDDENLY LURCHES FORWARD AND ROCKS BACK AND FORTH. CAR WAS PARKED IN DRIVEWAY WHEN STARTED, IT SUDDENLY LURCHED FORWARD, ROCKING BACK AND FORTH LEAVING A BRUISE ACROSS MY SHIN FROM THE RUNNING BOARDS. TWO DAYS EARLIER, MY DAUGHTER CLOSED THE BACK HATCH WHICH CAUSED THE TRUCK TO LURCH BACK AND FORTH, LUCKILY, JUST BUMPING HER. THIS HAS HAPPENED NUMEROUS TIMES OVER THE PAST SEVERAL YEARS, EVEN THOUGH THE GEAR SHIFT WAS ALWAYS PROPERLY IN PARK WHEN IT HAPPENED.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10321581March 23, 2010
WHEELS
WHILE DRIVING AT 20-30 MPH WHILE MAKING A LEFT TURN, AND AFTER HEARING A NOISE THAT SOUNDED LIKE A BLOW-OUT, THE RIGHT REAR PASSENGER TIRE WAS THROWN FROM THE VEHICLE, AFTER REVIEW OF THE VEHICLE, THE LUG BOLTS WERE ALL SEVERED FROM THE VEHICLE. NO DAMAGE TO THE RIM OR THE TIRE EXISTED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10320794March 18, 2010
STRUCTURE:BODY
THE TRUNK, ON THE HALF PART KEEP ON CREAKING I REPLACE IT ONCE OUT OF PACKET COST BECAUSE FOR D DOESN'T WANT TO PAY FOR THE REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10320155March 16, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION STARTED SLIPPING AND TAKING A LONG TIME GOING INTO GEAR AND JERKING INTO GEAR SINCE AROUND 67000 MILES. IT NOW HAS OVER 91000 MILES AND KEEPS GETTING WORSE. THE TRANSMISSION SHOP TOLD ME THAT THIS IS COMMON WITH THIS MODEL EXPLORER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10319496March 14, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
FORD 2003 EXPLORER OVERDRIVE LIGHT FLASHING AND SERVICE ENGINE SOON LIGHT ON. BROUGHT IN FOR SERVICE TO BE TOLD FORD HAS THIS PROBLEM BUT THEY'VE DONE NOTHING ABOUT IT. COULD BREAK DOWN ON STREET AND STRAND MOTORIST. NOW I HAVE TO REPLACE TRANSMISSION. I FEEL MY FAMILIES SAFETY WAS JEOPARDIZED BY FORDS NEGLECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10318486March 10, 2010
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
TL*THE CONTACT OWNS A 2003 FORD EXPLORER. WHILE THE CONTACT WAS CLOSING THE REAR LIFT GATE THE HINGE BROKE WITHOUT WARNING. PRIOR TO THE RECENT FAILURE THE VEHICLE WAS TAKEN TO THE DEALERSHIP WHERE NHTSA CAMPAIGN ID #04V442000 (STRUCTURE: BODY: HATCHBACK/LIFT GATE: HINGE AND ATTACHMENTS) REPAIR WAS PERFORMED ON THE VEHICLE. THE REPAIR WAS INSUFFICIENT AND FAILED TO ADDRESS THE SAFETY DEFECT. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR INSPECTION WHERE THE DEALER REFUSED TO REPAIR THE VEHICLE FREE OF CHARGE. THE CURRENT AND FAILURE MILEAGES WERE 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10318407March 10, 2010
STRUCTURE:BODY:HATCHBACK/LIFTGATE, LATCHES/LOCKS/LINKAGES
I OWN A 2003 FORD EXPLORER AND WAS CLOSING THE WINDOW OF THE BACK HATCH WHEN THE REAR LIFT GATE HINGE FAILED AND BROKE AND THE WINDOW BECAME DISLODGED AND HIT ME IN THE HEAD. MY SON WAS STANDING NEXT TO ME AND THANKFULLY THE WINDOW DIDN'T FALL OUT COMPLETELY AND LAND ON HIM! I HAVE CONTACTED FORD AND THEY SAID THAT ALTHOUGH THERE WAS A RECALL FOR THIS VERY SAME PROBLEM, YOUR AGENCY DID NOT IDENTIFY MY VEHICLE AS BEING AFFECTED AND THEY WILL NOT REPAIR IT AT THEIR COST. AGAIN, THEY SAID IT WAS BECAUSE YOUR AGENCY DID NOT IDENTIFY MY VEHICLE AS BEING AFFECTED BY THIS DEFECT. AT THE PRESENT TIME, THE WINDOW IS HANGING BY THE STRUTS AND THE LEFT HINGE. FURTHER, I HAVE GONE ONLINE AND SEEN THAT MANY OTHER PEOPLE HAVE HAD THIS VERY SAME PROBLEM AND IT WAS NOT COVERED BY FORD'S RECALL. THIS IS A MAJOR SAFETY ISSUE AS THAT WINDOW COULD HAVE FALLEN OUT AND LANDED ON MY SON! THANKFULLY, I WAS NOT SERIOUSLY INJURED. I CAN'T BELIEVE THAT THIS HAS NOT BEEN RECALLED MORE EXTENSIVELY. I THINK IT IS REASONABLE TO EXPECT THAT A WINDOW OR A DOOR IS NOT GOING TO FALL OFF A HINGE AND POTENTIALLY CAUSE A SERIOUS INJURY. SAFETY IS A REASONABLE EXPECTATION! *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10317982March 9, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
THE O/D LIGHT IS FLASHING ON THE DASHBOARD,SERVICE ENGINE LIGHT COMES ON AND WHEN I ACCELERATE THE TRANSMISSION SHIFTS ROUGH,FORD SAYS IT IS NOT A COMMON PROBLEM,BUT I HAVE VISITED SEVERAL SITES TODAY WITH COMPLAINTS FROM OTHER CONSUMERS,ALL MAKES,ALL MODELS OF FORD TRUCKS AND SUVS. I HAVE 2003 FORD EXPLORER .THE VEHICLE JUST WENT OVER 80,000 MILE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10318316March 9, 2010
SERVICE BRAKES, HYDRAULIC, WHEELS
THE VEHICLE IS A 2003 FORD EXPLORER. HAS 142,000 MILES. HAD TIRE ROTATION AT 137,000 MILES IN JAN 2010. ON 3/6, WE DROVE 120 MI FROM HOME TO BALTIMORE, PARKED IN PARKING LOT FOR 6 HOURS. DROVE 50 MI TO TYSON'S CORNER VA, PARKED IN HOTEL PARKING LOT. ON 3/7, WE DROVE 15MI TO DAUGHTER'S HOME IN ARLINGTON. LEFT CAR THERE FOR 7 HOURS. DROVE BACK HOME ALONG ROUTES 66, 495 AND THEN 95. WENT ABOUT 60 MI WHEN I NOTICED THE STEERING WHEEL WAS SHAKING A BIT. KEPT DRIVING FOR MAYBE 5 MI BEFORE I HEARD A NOISE FROM THE FRONT END NEAR THE WHEELS. DECIDED TO PULL OFF THE HIGHWAY AND GET TO A SERVICE STATION TO CHECK TIRE PRESSURE. CHECKED TIRE PRESSURE AND BEGAN TO BACK OUT WHEN THE RIGHT FRONT WHEEL FELL OFF. THERE WAS ONLY 1 LUG STUD REMAINING THAT WAS BROKEN OFF ABOUT 1/2 " ABOVE THE BRAKE DRUM. THE OTHER 4 LUG STUDS WERE MISSING, AND SEEMED TO BE SHEERED OFF ABOUT 1/2" BELOW THE DRUM. THANKFULLY, THE WHEEL DID NOT FALL OFF ON ROUTE 95, ELSE WE AND, MOST LIKELY OTHERS, WOULD HAVE BEEN SERIOUSLY INJURED OR KILLED. I HAD THE CAR TOWED TO MY BODY SHOP, ALSO THE DEALERSHIP THAT I BOUGHT THE CAR FROM AND HAD THE TIRE ROTATION DONE. LOOKING AT SOME FORUMS, IT SEEMS LIKE THIS IS NOT THE FIRST/ONLY TIME THAT A FORD EXPLORER HAS LOST A TIRE BY BROKEN LUG STUDS DISAPPEARING. I WILL GET THE VEHICLE REPAIRED AND THEN WILL SELL THE VEHICLE. I WILL ALSO HAVE THE OTHER LUG POSTS INSPECTED, BUT WHO KNOWS IF ANYONE WILL SEE ANYTHING. I BELIEVE THAT THIS ISSUE WARRANTS FURTHER INVESTIGATION, IF NONE HAVE ALREADY BEEN DONE. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10316727March 4, 2010
STRUCTURE:BODY
THE REAR LIFT GATE CRACKED DOWN THE CENTER. EVERY FORD EXPLORER LIFT GATE I SEE HAS A CRACK DOWN THE CENTER. THIS HAS TO BE A DEFECT IN THE GATE. THERE ARE JUST TOO MANY PEOPLE WITH THE SAME PROBLEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10315964March 2, 2010
FUEL SYSTEM, GASOLINE
1. FUEL GAUGE JUST STOP WORKING AFTER REFILLING THE VEHICLE. 2. THE FAILURE JUST HAPPENED AND NOW IT DOES NOT DETECT GAS IN THE ENGINE. 3. THE FAILURE HAPPENED SHORTLY AFTER GETTING A NON-RELATED ITEM FIXED ON FEBRUARY 27, 2010. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10314696February 26, 2010
STRUCTURE:BODY
I HAVE A 2003 FORD EXPLORER XLT WITH THE CRACK IN THE BACK PANEL NEXT TO THE EMBLEM. I CAME OUT TO MY CAR AND IT WAS CRACKED ALL THE WAY FROM THE WINDOW SEAL TO THE BOTTOM OF THE HATCH. I CALLED THE 800 NUMBER THAT FORD GAVE ME TO CALL AND THEY TOLD ME THERE IS NO RECALL AND THE PART. THERE ARE SEVERAL THOUSAND PEOPLE WITH THIS SAME COMPLAINT. THE LOCAL BODY SHOP TOLD ME THAT THE PROBLEM IS IN FORDS DESIGN OF THE PANEL. THEY HAVE ZERO REINFORCEMENT NEXT TO THE EMBLEM TO CLOSE THE DOOR WHICH IS RIGHT IN THE MIDDLE OF THE DOOR, WHERE NORMAL PEOPLE PUSH TO CLOSE IT. THIS MANUFACTURING DEFECT IN THE EXPLORERS FROM 02-03 IS VERY WELL KNOWN AND QUITE POSSIBLE OVER TIME COULD CAUSE A WEAKENING IN THE REAR WINDOW OF THE VEHICLE AND EVENTUALLY LOSE IT'S SUPPORT AND FALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10312772February 22, 2010
STRUCTURE
I OWN A 2003 FORD EXPLORER. THE BACK HATCH BELOW THE WINDOW IS CRACKED. I'VE SEEN MANY WITH THE SAME DEFECT IN PARKING LOTS. ONE WOMAN I SPOKE WITH SAID HERS FLEW OFF INTO THE WINDSHIELD OF A MINIVAN & CAUSED AN ACCIDENT. I E-MAILED FORD MOTOR CO. THEY WILL NOT ISSUE A RECALL. THIS IS A SAFETY HAZARD AND WITH SO MANY VEHICLES SO EASILY FOUND IN PARKING LOTS WITH THE SAME DEFECT IS CONCERNING ME. I CAN'T AFFORD TO HAVE THIS FIXED RIGHT NOW WHAT DO YOU SUGGEST? *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10312647February 22, 2010
STRUCTURE:BODY:HATCHBACK/LIFTGATE
TL-*THE 2003 FORD EXPLORER. THE CONTACT STATED THAT THE PAINT PORTION ON THE LIFTGATE HAS CRACKED IN SEVERAL PLACES JUST UNDER THE GLASS. THE CONTACT FEELS THIS CAN BE A POTENTIAL SAFETY HAZARD BECAUSE THERE HAVE BEEN OTHER VEHICLES WHOSE REAR GLASS HAS BROKEN. THE FAILURE MILEAGE WAS 75000 AND THE CURRENT MILEAGE WAS 80000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10312407February 20, 2010
ENGINE AND ENGINE COOLING:ENGINE
I BOUGHT MY 2003 EXPLORER NEW. APPX. 2-3 YEARS AGO (DON'T HAVE EXACT DATE YET, STILL SEARCHING FOR INFO) IT WOULD SUDDENLY STALL AND SHUT OFF. THE RPM INDICATOR WOULD ALSO JUMP REALLY FAST. I TOOK IT TO THE DEALER AND THEY SAID IT WAS AN IDLE ISSUE AND "FIXED" IT. A FEW DAYS AGO, I NOTICED A SIMILAR ISSUE AND NEARLY CRASHED. AS I WAS ROUNDING A CORNER, THE VEHICLE SUDDENLY STALLED, THEREBY CAUSING MY POWER STEERING TO FAIL. I QUICKLY PUT THE CAR IN NEUTRAL, RESTARTED IT AND REGAINED STEERING, VERY NEARLY COLLIDING WITH A VEHICLE IN THE OPPOSITE DIRECTION. THE CAR SEEMED OKAY FOR A FEW DAYS, BUT THEN DID THE SAME THING AGAIN. TWO NEAR HEAD-ON COLLISIONS ARE TWO TOO MANY. I STOPPED USING THE VEHICLE AND HAD MY DEALER LOOK AT IT. THEY CALLED ME YESTERDAY AND TOLD ME IT WAS THE IDLE AIR CONTROL VALVE, WHICH WILL COST $332 TO REPLACE. I CHECKED ONLINE AND FOUND THAT THIS IS A KNOWN ISSUE (TSB 0335, FEB. OF 2003). I NEED THIS VEHICLE SO I WILL HAVE TO GET IT REPAIRED, BUT THINK FORD SHOULD TAKE SOME KIND OF RESPONSIBILITY FOR THE DEFECT. I HOPE IT DOESN'T TAKE SOMEONE HAVING A SERIOUS COLLISION DUE TO THE DEFECT FOR SOMETHING TO BE DONE. THANK YOU FOR ANYTHING YOU CAN DO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10312169February 19, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
OVER DRIVE LIGHT IS BLINKING; TRANSMISSION IS REVVING HIGH.. ONLY HAS 79,000 ON IT! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10303296January 30, 2010
WHEELS
I OWN A 2003 FORD EXPLORER XLS WITH ONLY 74500 MILES ON IT AND BOTH FRONT WHEEL BEARING ASSEMBLY HAVE GONE BAD. I KNOW THAT THESE WILL FALL OFF WHILE DRIVING CAUSING SERIOUS INJURIES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10303325January 30, 2010
VEHICLE SPEED CONTROL
WE OWN A 2003 FORD EXPLORER EDDIE BAUER - 4WD AT TIMES THE CRUISE CONTROL WILL EITHER WORK, NOT WORK AT ALL, WORK AFTER BEING WARMED UP, WORK AFTER SHUTTING THE MOTOR OFF AND RESTARTING, WORK WITH THE SPEED ACCELERATING CONTINUOUSLY AT DANGEROUS LEVELS, OR INDICATE IT IS WORKING BUT IS NOT. AFTER VIEWING SEVERAL SITES WHERE MANY OTHER OWNERS ARE HAVING THE SAME PROBLEM, WE WENT TO OUR DEALER. OUR DEALER REPLACED A DEFECTIVE DEACTIVATION PRESSURE SWITCH THAT CAUSED THE CRUISE CONTROL TO REACT ERRATICALLY. THEY USED IDS HOOK UP TO LOCATE PROBLEM AT A COST TO US OF $325.89. AFTER TALKING TO SOMEONE AT THE DEALERSHIP, IT BECAME APPARENT THIS IS NOT AN UNCOMMON PROBLEM, AND IT IS A DEFECTIVE PART THAT IS CAUSING A VERY DANGEROUS SITUATION TO OCCUR. THE DRIVER THAT DOES NOT DETECT THE INCREASING SPEED OR PANICS WHEN IT OCCURS COULD HAVE A SERIOUS OR DEADLY ACCIDENT. FORD SHOULD BE REQUIRED TO REPLACE THESE PARTS AT NO COST TO THE OWNERS AT NO COST, ESPECIALLY SINCE OUR VEHICLE HAS JUST 39,000 MILES ON IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10302983January 28, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
2003 O/D LIGHT BLINKING, SERVICE ENGINE LIGHT SOON LIGHT TURNED ON. TRANSMISSION PROBLEMS DETECTED. LOTS OF FORDS TRANSMISSIONS SEEM TO HAVE FLAWS NEED TO FORCE A RECALL.*CW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10302214January 25, 2010
VISIBILITY:GLASS, SIDE/REAR
TL*THE CONTACT OWNS A 2003 FORD EXPLORER SPORT. WHILE THE VEHICLE WAS PARKED AND UNOCCUPIED THE REAR WINDOW WINDSHIELD SHATTERED. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT IT DOES NOT SHATTER ON ITS OWN. THE MANUFACTURE ADVISED THE CONTACT TO FILE A COMPLAINT WITH NHTSA. THE VEHICLE WILL BE REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND THE CURRENT MILEAGES WERE 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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