Ford Explorer Complaints (1997)

1,773 consumer complaints on file.

#8009194May 6, 2002
ENGINE AND ENGINE COOLING:ENGINE
WHILE DRIVING CRANKSHAFT SHEARED OFF. VEHICLE THEN COMPLETELY SHUT DOWN. CONSUMER CONTACTED THE DEALER. HOWEVER, PROBLEM HAS NOT BEEN RESOLVED AS OF YET. *AK *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8009196May 6, 2002
ENGINE AND ENGINE COOLING:ENGINE
CRANCKSHAF/PULLEY DISCONNECTED FROM ENGINE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8009122May 3, 2002
SUSPENSION:FRONT:SPRINGS:TORSION BAR
FRONT SWAY BAR BROKE, COULD PUNCTURE TIRE. MANUFACTURER WILL BE NOTIFIED. PLEASE PROVIDE FURTHER INFORMATION*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8008895April 30, 2002
VEHICLE SPEED CONTROL
THROTTLE CAUSING VEHICLE TO SURGE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8008757April 29, 2002
SEATS
WHEN MAKING A RIGHT TURN DRIVER'S SIDE SEAT LEANS FROM SIDE TO SIDE. TOOK TO FORD, AND THEY WELDED DRIVER'S SIDE SEAT. *AK CONSUMER IS ASKING FOR REFUND. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8008780April 29, 2002
SUSPENSION
GRINDING NOISE COMING FROM THE STEERING WHILE DRIVING. VEHICLE BEEN TO THE DEALER ON THREE OCCASIONS, AND PROBLEM REOCCURRING. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8008782April 29, 2002
SUSPENSION:FRONT
SQUEAKING NOISE WOULD COME FROM FRONT SUSPENSION SYSTEM WHILE DRIVING. VEHICLE BEEN TO THE DEALER ON THREE OCCASIONS, AND THE PROBLEM STILL REOCCURRING. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8008642April 25, 2002
POWER TRAIN:AUTOMATIC TRANSMISSION, VEHICLE SPEED CONTROL
ENGINE HAS BEEN SOUNDING DIFFERENT SINCE THROTTLE RECALL OOV422000 WAS DONE IN DECEMBER OF 2001. WHILE DRIVING 75-80 MPH THERE WAS A LOUD NOISE. VEHICLE WAS TAKEN TO DEALER WHO STATED TRANSMISSION NEEDED TO BE REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#761160April 24, 2002
SEATS
WHILE STOPPED AT A TRAFFIC LIGHT,VEHICLE WAS REAR ENDED BY ANOTHER SUV GOING APPROXIMATELY 60MPH. THE BACK SUPPORT FOR THE DRIVERS SEAT APPARENTLY BROKE AS A RESULT OF THE IMPACT AND WENT TO A FULLY RECLINED POSITION,PROVIDING NO SUPPORT. AS A RESULT, MY WIFE SUSTAINED NECK AND LOWER BACK INJURIES (HERNIATED DISKS) AMONG OTHER INJURIES. HAVE ANY OTHER PROBLEMS BEEN REPORTED REGARDING THE SEAT FAILING TO HOLD UP AND PROVIDE PROPER SUPPORT DURING A SEVERE REAR END COLLISION?*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#761075April 23, 2002
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
THIS IS AN EXAMPLE OF VERY POOR DESIGN; THIS PART SHOULD NEVER FAIL - IT IS A SIMPLE PART, SUBJECTED TO VERY MINOR LOADS. WORSE, THE ENTIRE DASHBOARD MUST BE DISASSEMBLED TO REPLACE IT, AND RATHER THAN REPLACING JUST THE BLEND DOOR (A LITTLE FLAPPER THAT CONTROLS THE MIX OF HOT AND COLD AIR), YOU HAVE TO REPLACE THE ENTIRE HEATER PLENUM ASSEMBLY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#761092April 23, 2002
CHILD SEAT:SHIELD ASSEMBLY
MY COMPLAINT DEALS W/ A CARSEAT SWING SHIELD ARM THAT BROKE WHILE TAKING MY SON OUT OF THE SEAT. THE CARSEAT IS AN EVENFLO HORIZON I PRODUCT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#760853April 18, 2002
TIRES:TREAD/BELT
I HAD THE VEHICLE FOR 3 YEARS AND THE TIRE THREAD CAME APART ALOT. ME AND MY CHILDREN WERE IN THE EXPLORER AND ALMOST GOT KILLED ON SEVERAL TIMES. I REPORTED THE INCIDENT TO FORD'S 800 NUMBER AS A COMPLAINT. I TOLD THE LADY ON THE PHONE THAT THIS CAR WAS VERY DANGEROUS AND THAT I WAS GOING TO RETURN IT TO MY FINANCE COMPANY. I WAS VERY FREIGHTEN AND UPSET BECAUSE ME AND MY 3 CHILDREN COULD HAVE DIED.THE CAR WENT OUT OF CONTROL SEVERAL TIMES BECAUSE OF THE TIRES.THE TIRES WERE CONSTANTLY THREADING.IN EARLY 2000 I RETURNED THE EXPLORER BECAUSE I FEARED FOR ME AND MY FAMILY SAFETY. NLM (TIRESIZE: P22570R15S)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8007134April 9, 2002
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:WINDSHIELD:ELECTRICAL HEATING ELEMENT
TEMPERATURE CONTROL SWITCH BROKE, COLD AIR WAS BEING DISTRIBUTED. CONSUMER UNABLE TO DEFROST WINDSHIELD.*AK *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#760416April 8, 2002
SUSPENSION:FRONT:CONTROL ARM
BALL JOINTS AGAIN ON 3/15/02. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#760369April 7, 2002
EQUIPMENT:APPLIANCE:AIR CONDITIONER
A/C QUIT WORKING, WENT TO HAVE IT SERVICED. THE A/C ACCUMULATOR HAS RUST HOLES IN IT .THE FOAM AROUND IT KEPT THE ACCUMULATOR WET AND CAUSED IT TO RUST THROUGH. LETTING OUT THE FREON.WHAT IF ALL EXPLORER'S DO THIS ? IF I HAD KNOWN THE DAY IT WAS BOUGHT. IT WAS GOING TO DO THIS , I WOULD HAVE PULLED THE FOAM OFF. IT RUSTED BECAUSE OF THE WAY FORD WRAPPED IT.THIS SHOULD BE A RECALL. JUST LOOK AT ALL THE FREON THAT IS GOING TO BE LOST IN THE AIR. THANK YOU FOR YOUR TIME AND INTREST ; TIM CARGLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8006779April 2, 2002
ELECTRICAL SYSTEM:IGNITION, SEAT BELTS:FRONT:ANCHORAGE
WHEN IT'S COLD OUTSIDE VEHICLE HESITATES TO START.*AK CONSUMER ADDS THAT THE SEAT BELT LOCKED IN PLACE ON PASSENGER SIDE, CONSUMER'S CHILD WAS LOCKED IN AND COULD NOT GET OUT, SEAT BELT HAD TO BE CUT IN ORDER TO RELEASE CHILD; IGNITION LOCKED UP AND WOULD NOT CRANK FOR 2 HOURS. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#760126April 2, 2002
VEHICLE SPEED CONTROL:LINKAGES
THE THROTTLE CABLE ON OUR EXPLORER SNAPPED WHEN THE CAR WAS BEING PUT ON CRUISE CONTROL; THE CAR ACCELERATED TO 75 MPH. OUR 19 YR. OLD DAUGHTER PUT BOTH FEET ON THE BRAKES BUT COULD ONLY GET THE CAR DOWN TO 55 MPH. SHE WAS WEAVING IN AND OUT OF TRAFFIC ON THE DULLES ACCESS RD BUT WAS ABLE TO GRAB HER CELL PHONE AND CALL 911. THEY ASKED HER IF SHE COULD GET OVER TO THE RIGHT SIDE OF THE ROAD (WHICH SHE MANAGED TO DO) AND TOLD HER TO PUT THE CAR IN NEUTRAL. SHE FOLLOWED THEIR INSTRUCTIONS AND WAS ABLE TO ROLL TO A STOP WITHOUT HITTING ANY ONE OR ANYTHING...A MIRACLE. NO ONE WAS INJURED. THE CAR SUFFERED $3500 WORTH OF DAMAGE. FORD HAS SAID THAT THEY ARE NOT RESPONSIBLE FOR THIS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8006680April 1, 2002
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
DEFROSTER IS NOT WORKING PROPERLY. CONTACTED DEALER, AND THE DEALER IS NOT WILLING TO DO ANYTHING.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8006741April 1, 2002
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
SEAT BELT LOCKED UP ON PASSENGER'S SIDE,HAD TO CUT BELT TO REMOVE INFANT. CONTACTED DEALER. DEALER REFUSED TO DO ANYTHING.*AIK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8006742April 1, 2002
ELECTRICAL SYSTEM:IGNITION
WHILE DRIVING IGINITION LOCKS UP. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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