Ford Explorer Complaints (1997)

1,773 consumer complaints on file.

#8017899September 4, 2002
SUSPENSION
WHILE DRIVING 10MPH HEARD GRINDING NOISE, SAID IT SOUNDES IS IF IT WASCOMING FROM UNDER VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8017826September 3, 2002
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
WHEN STARTING THE CAR A FIRE STARTED UNDER THE HOOD.*AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#766640September 3, 2002
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE
HEATER RUNS AT FULL HEAT NO MATER WHAT TEMPERATURE SELECTED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#766576September 2, 2002
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
THIS HEATER HAS THE POTENTIAL TO BE A SERIOUS SAFETY ISSUE. THE DEFROSTER WILL NOT WORK PROPERLY BECAUSE ONLY HOT AIR WILL EXIT THE VENTS, WHICH LEADS TO A FOGGY WINDSHIELD. THIS PROBLEM APPEARS TO BE VERY WELL DOCUMENTED AND FORD HAS A TSB FOR IT, 99-8-8 AND 97-24-25.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#766580September 2, 2002
EQUIPMENT:APPLIANCE:AIR CONDITIONER
NO SUMMARY LISTED FOR THIS VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#766300August 27, 2002
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
DEFOGGER/DEFROSTER WILL NOT OPERATE AS BLEND DOOR IS STUCK ON AIR CONDITIONER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8016829August 21, 2002
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
ABS WOULD ENGAGE DURING NORMAL BRAKING AND ON DRY PAVEMENT. VEHICLE BEEN TO DEALER ON THREE OCCASIONS, AND THEY WERE UNABLE TO LOCATE THE PROBLEM. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8015714August 7, 2002
SEAT BELTS:FRONT:BUCKLE ASSEMBLY, CHILD SEAT:HANDLE (INFANT)
REAR SEATBELT WILL NOT STAY LOCKED. IT TO WOULD BE HARD TO KEEP CHILD SEAT LOCKED IN PROPERLY. DEALER NOTIFIED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8015736August 7, 2002
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
WHILE DRIVING ON FLAT SURFACE AND NO WARNING VEHICLE STARTS SMOKING UNDER HOOD. CONSUMER PULLED OVER. DEALER NOTIFIED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#765072August 2, 2002
ENGINE AND ENGINE COOLING:ENGINE
WHEN STARTING UP THE CAR, A LOUD NOISE CAME FROM ENGINE. MY PERSONAL MECHANIC ADVISED IT WAS A TIMING CHAIN. FORD TOWED IT TO THE DEALERSHIP AND I FOUND OUT THAT THERE WAS ADDITIONAL WARRANTY COVERAGE FOR THIS PART. IT WAS A FAILED TIMING CHAIN GUIDE. THEY ARE NOW IN THE PROCESS OF REVIEWING IT FOR FORD TO PAY FOR REPAIRS. ENTIRE ENGINE MAY NEED REPLACED.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#566985July 30, 2002
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING, ENGINE AND ENGINE COOLING:ENGINE, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC., POWER TRAIN:MANUAL TRANSMISSION, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS
CONSUMER STATES THAT THERE IS A SENSOR THAT IS CAUSING VEHICLE TO HEAT UP, CAUSING VEHICLE TO NOT BE ABLE TO RESTART. *SLC THE CAMSHAFT WAS REPLACED. THE RADIO GOES OFF AT ANYTIME, THE CONSUMER HAS DIFFICULTY SHUTTING THE RADIO OFF MANUALLY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8014961July 29, 2002
FUEL SYSTEM, GASOLINE:DELIVERY
WHILE HAVING VEHICLE JUMPED STARTED FUEL LINE BEGAN TO LEAK. DEALER WAS NOTIFIED; HOWEVER, WAS UNABLE TO FIX PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#764850July 29, 2002
UNKNOWN OR OTHER, STRUCTURE:BODY:DOOR, STEERING:COLUMN LOCKING:ANTI-THEFT DEVICE
THE KEYLESS NUMBER PAD ON VEHICLE QUIT WORKING, THEN THE REMOTE FOR ANTI THEFT SYSTEM QUIT WORKING AND FINALLY THE AUTOMATIC DOOR LOCKS QUIT WORKING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#764786July 26, 2002
ENGINE AND ENGINE COOLING:ENGINE
TIMING CHAIN WAS MAKING A RATTLE NOISE AND WE HAD IT CHECKED OUT AND THEY SAID THAT THEY HAD A SAFETY RECALL .*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#764694July 24, 2002
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE ON VACATION FROM CALIFORNIA GOING TO MONTANA I WAS DRIVING DOWN A 7% GRADE WITH MY FAMILY IN THE CAR, OUR TRANSMISSION STARTED TO SPIN AND WE LOST ALL FOWARD/BACKWARD PROPULSION. UPON CONTACTING THE NEAREST FORD DEALER, THEY STATED THE O-RINGS ON OUR NEW TRANSMISSION FILTER WERE BROKEN. THEY STATED THEY REPLACED THEM AND CHARGED US 200+ DOLLARS (WE HAVE SINCE FOUND OUT THAT THERE ARE NO O-RINGS ON THE TRANSMISSION FILTER FOR THIS MAKE AND MODLE OF VEHICLE) THE PROBLEM REOCCURED WHILE IN THE MOUNTAINS. FORD THEN STATED THAT WE NEEDED A NEW TRANSMISSION, HOWEVER, IN THE TOWN WE WERE IN ON VACATION, THEY WERE UNABLE TO PUT ONE IN. WE THEN TOOK THE VEHICLE TO THE GMC DEALER WHO PUT IN THE TRANSMISSION ACCORDING THE INSTRUCITON AND RECOMMENDATION FROM FORD AT A COST OF $2700. THE GMC DEALER WAS HAVING DIFFICULTY FINDING A SUITABLE PLACE TO ATTACH THE OVERDRIVE WIREING TO THE NEW TRANSMISSION. FORD TALKED THEM THROUGH IT AND I AND MY TWO SMALL CHILDREN WERE ON OUR WAY HOME (AFTER FLYING MY HUSBAND HOME WHO HAD TO RETURN TO WORK). WE WERE HEADED OUT OF TOWN AND THE TRANSMISSION STARTED TO SPIN AGAIN. WE WERE TOWED BACK TO THE GMC DEALER WHO CONTACTED THE FORD TECHS. THE FORD TECHS. STATED THAT THE TRANSMISSION HARNESS THAT WAS ORIGINALLY PUT ON OUR VEHICLE WAS NOT CORRECT AND THAT THEY HAVE BEEN HAVING A LOT OF PROBLEMS WITH THEM BECAUSE THEY DON'T ALLOW THE VEHICLE TO SHIFT PROPERLY AND EVENTUALLY EVERYTHING LOCKS UP. THEY STATED THAT IT SHOULD BE RECALLED BUT HASN'T YET. THEY SENT THE GMC DEALER A NEW HARNESS WHICH STILL WAS NOT THE RIGHT ONE. THE GMC DEALER THEN BUILT A HARNESS FOR MY VEHICLE TO GET ME HOME AS I HAD BEEN STRANDED IN MONTANA FOR THREE WEEKS AT THIS POINT LIVING IN MOTEL ROOMS WITH MY TWO SMALL CHILDREN. AT THIS POINT FORD IS TAKING NO RESPONSIBLITY FOR THIS PROBLEM. NOW MY VEHICLE IS AT THE FORD SERVICE CENTER IN TEMECULA CA AND THERE CONT. TO BE A PROBLEM WITH THE TRANSMISSION. HELP PLEASE THIS IS AN EXTREME DANGER!!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8014462July 22, 2002
STEERING, STEERING:RACK AND PINION
WHILE TRAVELING 10-15MPH ON HIGHWAY AND WITHOUT PRIOR WARNING, CONSUMER WAS TURNING LEFT APPROCHING HER DRIVEWAY AND THE STEERING WHEEL BECAME HARD TO TURN. DEALERSHIP WAS AWARE OF PROBLEM. *AK CONSUMER STATES THAT THE RACK AND PINION PART OF THE STEERING UNIT FAILED. FORD MOTOR COMPANY REPAIRED THE PROBLEM. *SCC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8014122July 17, 2002
ENGINE AND ENGINE COOLING:ENGINE
THERE IS A CONSTANT RATTLING NOISE WHEN DRIVING. DEALER DETERMINED IT WAS THE TIMING CHAIN. PLEASE PROVIDE ADDITIONAL INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8013678July 10, 2002
VEHICLE SPEED CONTROL
WHEN THE VEHICLE WAS PUT IN REVERSE, IT ACCELERATED, RESULTING IN A CRASH. CAUSE UNKNOWN AND THE DEALER WAS NOTIFIED. *AK THE CONSUMER STATES THAT HIS WIFE STARTED TO BACK OUT OF THE LEVELED DRIVEWAY, WHEN THE VEHICLE IMMEDIATELY WENT INTO FULL THROTTLE AND CROSSED THE STREET ONTO THE NEIGHBORS PROPERTY. THE VEHICLE TRAVELED APPROXIAMATELY 500 FEET BEFORE SHE WAS ABLE TO STOP. (CAUSE DAMAGE TO THE PROPERTY AND THE VEHICLE) THE CONSUMER FEELS THAT THERE IS A MALFUNCTION ON THE PART OF THE EXPLORER AND THAT FORD IS RESPONSIBLE. *SCC
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#8013204July 2, 2002
POWER TRAIN:AUTOMATIC TRANSMISSION
ON SLIGHT INCLINES VEHICLE ROLLS EITHER UP OR DOWN HILL. DEALER HAS BEEN NOTIFIED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8012958June 28, 2002
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
WHILE VEHICLE IS PARKED ON SLIGHT INCLINE, VEHICLE ROLLS EITHER UP OR DOWN HILL. *AK CONSUMER STATES THIS HAPPENS WHEN THE ENGINE IS TURNED OFF AND THE EMERGENCY BRAKE HAS NOT BEEN APPLIED. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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