Ford Explorer Complaints (2002)

3,572 consumer complaints on file.

#11316967March 9, 2020
STEERING, SUSPENSION, EXTERIOR LIGHTING
THE CAR ALWAYS FEELS LIKE IS ABOUT TO JUMP OFF THE ROAD OR THE LANE IM IN WHENEVER I DRIVE OVER ANY ROUGH ROAD OR POT HOLES. %ģ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309890February 18, 2020
FUEL/PROPULSION SYSTEM, WHEELS
I HAD HAD THIS 2018 JEEP RENEGADE NOT EVEN 2.5 MONTHS AND IT NEEDED AN OIL CHANGE AND THE TIRES WERE COMPLETELY WORN OUT THEY WERE EVERY ONE SLICK AS COULD GET AND DANGEROUS. I CALLED THE DEALER BECAUSE THE TIRES WENT BAD AND I HADN'T HAD THE FIRST 50K MILES ON IT YET AND THEY DID NOTHING. CALLED THE TIRE COMPANY THEY DID NOTHING. SO I REPLACED THEM AND ANOTHER ALMOST 3 MONTHS GO BY AND THE TIRES ARE COMPLETELY WORN OUT AND SLICK AGAIN. THIS HAS REPEATEDLY HAPPENED EVERY 2-3 MONTHS TO WHERE THEY ARE SO DANGEROUS YOU EITHER DRIVE 30 MPH OR GET THEM CHANGED. 3 TIMES I'VE REPLACED THE TIRES AND AND THE OIL GOES SO FAST. AND NOW I AM STUCK WITH THIS VEHICLE I DON'T FEEL SAFE IN. I SHOULDN'T HAVE TO PAY THESE PRICES FOR A 30K VEHICLE THAT'S NOT WORTH 10K.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300581January 20, 2020
ELECTRICAL SYSTEM, ENGINE
WAS DRIVING ON HWY AND MY VEHICLE JUST SHUT DOWN AS I WAS TURNING OFF THE MAIN ROAD, LOST ALL CONTROL OF STEERING. WHEN I RAISED THE HOOD I SAW MY RADIATOR SMOKING AND ALL OF A SUDDEN IT POPPED. HAD TO HAVE IT TOWED IN TO THE SHOP AND WAS TOLD THAT THE RADIATOR HAD EXPLODED AND THE ENGINE SEIZED UP! HOW COULD THIS HAPPEN? I NEVER EVEN HAD IT TO OVER HEAT OR THE LIGHT NEVER EVEN ALERTED ME. JUST BLEW UP AND LEFT ME STRANDED. I WAS TOLD AFTER THE FACT THAT THERE IS A RECALL ON THE RADIATOR! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300058January 17, 2020
ELECTRICAL SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS THE TRANSMISSION INDEPENDENTLY SWITCHED TO 4 WHEEL DRIVE AND THE VEHICLE STALLED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TRANSFER CASING AND IGNITION COILS NEEDED TO BE REPLACED. THE IGNITION COIL WAS REPLACED AND THE TRANSFER CASING WAS REPAIRED HOWEVER THE FAILURE RECURRED. AN UNKNOWN DEALER AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURES. NO ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278383November 6, 2019
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
THE RADIATOR STARTED GOING OUT ON ME. I HAD TO FIX IT TWICE. THE BREAKES I KEEP HAVING THE CONTINUED FIXING THEM EVERY 4 MONTHS. RECENTLY OCTOBER 25, 2019 IT STARTED SMELLING LIKE BURNT RUBBER CAME THRU THE AIR VENTS. THINGS WITH THE ELECTRICITY OE A SHORTAGE. WITH THE TIRES THEY PUT WRONG TIRE SIZE. THEY TOLD ME TO SIGN AND GO BECAUSE THEY DIDN'T HAVE MY ACTUAL TIRE SIZE. ITS ALWAYS ON THE SMALLS STREETS AND ON FREEWAY OR. HIGHWAY IT SMELLS LIKE BURNT RUBBER. THE OWNER DIDN'T NOTIFY ME OR BOTHER TO TELL ME IT WAS ON RECALL ALREADY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277193October 30, 2019
SERVICE BRAKES
IN THE MORNING OR WHENEVER DAMP MY FRONT BRAKES LOCK UP WHEN DRIVING, THEN STOPPING..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271276October 27, 2019
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
I WAS DRIVING DOWN THE HIGHWAY I WENT TO MAKE A LEFT HAND TURN WHEN SMOKE STARTED COMING OUT OF THE GRILL, SO I PULLED OVER TO CHECK UNDER THE HOOD, SMOKE STARTED BOILING OUT FROM UNDER THE HOOD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269990October 21, 2019
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE DRIVING AT AN UNKNOWN SPEED, THE CONTACT HEARD AN ABNORMAL RATTLING NOISE COMING FROM THE REAR OF THE VEHICLE. THE CONTACT INSPECTED THE VEHICLE AND NOTICED THAT THE REAR DRIVER'S SIDE UPPER HINGE WAS FRACTURED. THE VEHICLE WAS NOT REPAIRED. PERRY FORD OF SANTA BARBARA (440 HITCHCOCK WAY, SANTA BARBARA, CA 93105, (805) 682-2411) WAS CONTACTED BY PHONE AND INFORMED OF THE FAILURE. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 04V442000 (STRUCTURE). THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 204,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265269September 30, 2019
POWER TRAIN
THE CAR GETS STUCK IN PARK AND WILL NOT INTO REVERSE, NEUTRAL OR DRIVE. IT DOESN'T HAPPEN OFTEN BUT HAS BEEN HAPPENING AT INFREQUENT PERIODS SINCE 2007. IT'S A NUISANCE WHEN IT DOES HAPPEN BUT AFTER MULTIPLE ATTEMPTS, DEPRESSING THE BRAKE AND REPEATEDLY ATTEMPTING TO SHIFT; SHUTTING DOWN THE ENGINE AND RESTARTING AND REPEATING THE PROCESS; USUALLY DOES SHIFT INTO GEAR. THE LAST INCIDENT WAS MORE THAN 4 YEARS AGO. NOW SINCE SATURDAY, 9/28/19; CAN'T SHIFT OUT OF PARK. I NEVER REPORTED THE PROBLEM BECAUSE IT WAS ALWAYS RESOLVED AND I FORGOT TO REPORT IT TO THE DEALERSHIP BECAUSE I WAS ALWAYS IN A RUSH TO GET TO MY DESTINATION. MY CAR IS IN GOOD RUNNING CONDITION. ORIGINAL OWNER. 93964MI. ALWAYS SERVICED AT DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253850September 4, 2019
ELECTRICAL SYSTEM, EQUIPMENT
THE CONSUMER STATED THE HOME FIRE HAZARD CREATED BY FAULTY DESIGN OF NON UL APPROVED PERSONAL SNOW PLOW USE FOR SUV MANUFACTURED BY WESTERN PRODUCTS. SNOW PLOW ELECTRIC MOTOR WAS UNFUSED AND OVERHEATED NOT RESPONDING TO THE COMMAN CONTROLLER SHORTING OUT AND CAUSING A SERIOUS EXPENSIVE FIRE. *JS
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11252562August 31, 2019
SEATS
RE: 2002 FORD EXPLORER SPORT TRAC. IT APPEARS THAT THE UPPER BOLT ON THE DRIVER'S SIDE HIGH BACK SEAT, THAT ATTACHES THE SEAT RECLINER MECHANISM TO THE SEAT BACK FRAME, HAS FRACTURED AND THE SEAT BACK IS PERMANENTLY IN THE RECLINED POSITION. THIS MAKES DRIVING VERY CUMBERSOME SINCE I HAVE NO BACK SEAT SUPPORT WHILE I AM DRIVING. I WAS DRIVING ON A HIGHWAY WHEN THIS HAPPENED. LUCKILY, AN ACCIDENT WAS AVOIDED. I JUST DISCOVERED THAT A RECALL EXISTS FOR THIS PROBLEM SO I CONTACTED FORD AT 1-800-392-3673 AND ENTERED THE RECALL ID 03S04 AND THE RESPONSE WAS THAT THE RECALL ID DID NOT EXIST. CAN I STILL GET MY SEAT FIXED VIA THIS RECALL? NOTE THAT THE DATE SUBMITTED FOR THE INCIDENT IS AN APPROXIMATE ESTIMATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246284August 25, 2019
AIR BAGS
I WAS DRIVING ON A CITY STREET AND GOT INTO A ACCIDENT. TOTALED MY VEHICLE AND MY AIR BAGS DID NOT DEPLOY
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11229277July 3, 2019
ENGINE
MOTOR IS OVER HEATING AFTER DRIVING FOR ABOUT 30 MINS ON HIGHWAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221054June 18, 2019
AIR BAGS
TL* THE CONTACT COMPLAINED ABOUT A FATAL CRASH WHICH INVOLVED A 2002 FORD EXPLORER AND STATED THAT THE AIR BAGS FAILED TO DEPLOY. THE CONTACT STATED THAT THE VICTIM'S VEHICLE WAS FOUND THREE HOURS AFTER THE CRASH AND THE VEHICLE HAD FLIPPED UPSIDE DOWN. THE VICTIM WAS FOUND, WEARING THE SEATBELT BUT NO AIR BAGS HAD DEPLOYED. A POLICE REPORT WAS FILED (CASE NUMBER: 19-11405). THE CONTACT STATED THAT THE CITY OBSERVED A CURFEW WHEREBY THE CORONER'S REPORT STATED THAT 'DEATH WAS CAUSED BY A MULTIPLE BLUNT FORCE INJURY TO THE HEAD". THE STREET LIGHTS WERE TURNED OFF FROM 12 MIDNIGHT TO 5 AM. THE CONTACT STATED THAT THE CRASH MIGHT HAVE OCCURRED AT ABOUT 3AM. THE VEHICLE WAS TOTALED AND WAS TOWED TO THE APD (ANCHORAGE POLICE DEPARTMENT) IMPOUND. THE FAILURE MILEAGE WAS NOT PROVIDED.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
1
#11195257April 9, 2019
AIR BAGS
ON JANUARY 21, 2019 I WAS HIT HEAD-ON BY A DRIVER WHO FELL ASLEEP AT THE WHEEL. TOTALLED MY 2002 FORD EXPLORER! MY AIRBAGS DID NOT DEPLOY DURING THE ACCIDENT! I WAS GOING APPROXIMATELY 35 MPH AND THE OTHER DRIVER WAS DRIVING APPROXIMATELY 40 MPH ON A CITY STREET.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#11169996January 14, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE DRIVING 24 MPH, A VEHICLE ON THE OPPOSITE SIDE OF THE ROAD CRASHED INTO THE DRIVER'S DOOR OF THE CONTACT'S VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED LOWER AND UPPER BACK INJURIES, WHICH REQUIRED MEDICAL ATTENTION. THE FIRE DEPARTMENT ARRIVED AND HAD TO PRY THE DRIVER'S DOOR OFF THE VEHICLE AFTER THE CRASH. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED, BUT IT WAS NOT DETERMINED WHETHER THE VEHICLE WAS DESTROYED. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS 176,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11128153September 7, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE ROLLED FORWARD AFTER IT WAS PARKED. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 232,160.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118034August 6, 2018
STRUCTURE:BODY
THE REAR WINDOW EXPLODED. IT WAS UNOCCUPIED PARKED IN THE CARPORT.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11113246July 24, 2018
STEERING
GEAR SHIFT IN STEERING COLUMN FELL OFF AS I WAS BEGINNING TO DRIVE. THE VEHICLE HAD APPROXIMATELY 95K MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102649June 19, 2018
SUSPENSION:FRONT:WHEEL BEARING, SERVICE BRAKES, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THE DOOR AJAR AND BRAKE WARNING INDICATORS ILLUMINATED EVEN WHEN THE DOORS WERE CLOSED. THE CONTACT ALSO STATED THAT THE VEHICLE MADE AN ABNORMAL NOISE. AN INDEPENDENT MECHANIC WAS NOTIFIED AND DIAGNOSED THAT THE WHEEL BEARINGS WERE DEFECTIVE AND NEEDED TO BE REPLACED. THE WHEEL BEARING FAILURE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND STATED THAT NHTSA WAS RESPONSIBLE FOR ALL RECALLS. THE CONTACT WAS TRANSFERRED TO NHTSA. THE FAILURE MILEAGE WAS NOT PROVIDED. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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