Ford Explorer Complaints (1992)

633 consumer complaints on file.

#10174802November 30, 2006
TIRES:TREAD/BELT
MY FORD EXPLORER WAS ORIGINALLY EQUIPPED WITH THE BRIDGESTONE-FIRESTONE TIRES THAT HAVE SINCE BEEN RECALLED. I REPLACED THESE TIRES IN 2003 WITHOUT EVER HAVING ANY NOTICE OF THE RECALL. RECENTLY I RECEIVED A LETTER STATING THAT I COULD GET MY TIRES REPLACED FOR FREE. THIS WAS THE FIRST NOTICE OF THE RECALL....AT LEAST 4 YEARS AFTER THE SUPPOSED RECALL. AND YES, I HAVE BEEN THE OWNER OF THE VEHICLE AND LIVING AT THE SAME ADDRESS FOR MORE THAN 10 YEARS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10173574November 15, 2006
TIRES
I RECEIVED A LETTER FROM FIRESTONE REGARDING THE RADIAL ATX TIRES RECALL DATED SEPTEMBER 2006. ON OCTOBER 4, 2006 I TOOK MY VEHICLE TO THE FIRESTONE STORE AT 7511 NE HIGHWAY 99, VANCOUVER, WA 98665. THEIR SERVICE MAN, BILL AULTMAN, VERIFIED THE TIRE IN QUESTION AND SAID THAT HE WOULD CALL BACK THAT DAY TO ARRANGE FOR REPLACEMENT OF THE RECALLED TIRE. HE NEVER CALLED ME BACK. OCTOBER 6, 2006 I CALLED THE SERVICE MAN (AULTMAN) TO FIND OUT STATUS AND TO ASK WHY HE HAD NOT CALLED ME. HE STATED THAT HE WOULD CHECK ON TIRES AND WOULD CALL ME BACK THAT SAME DAY (FRIDAY) OR FOR SURE THE FOLLOWING MONDAY. HE NEVER CALLED ME BACK. OCTOBER 16, 2006 I CALLED THE FIRESTONE STORE AND ASKED FOR THE PETE DESCHNER, MANAGER. HE WAS NOT IN. OCTOBER 18, 2006 I CALLED THE FIRESTONE STORE AND TALKED WITH PETE DESCHNER, MANAGER. I TOLD DESCHNER ABOUT THE CALLS TO AULTMAN WITH NO RESULTS. DESCHNER SAID HE WOULD CHECK OF AVAILABILITY OF TIRES AND THAT HE WOULD CALL ME BACK "TODAY OR TOMORROW FOR SURE". HE NEVER CALLED ME BACK. OCTOBER 23, 2006 I CALLED THE FIRESTONE STORE AND TALKED TO DESCHNER REGARDING THE RECALLED TIRE AND ASKED WHY NONE OF MY CALLS WERE RETURNED. HE STATED THAT THERE WAS NO REASON TO CALL IF THERE ARE NO TIRES. I MENTIONED THAT HE HAD SAID HE WOULD CALL ME "FOR SURE" AND THAT I WAS NOT SATISFIED THAT HE AND THE SERVICE MAN WERE SIMPLY IGNORING ME. DESCHNER STATED THAT HE WOULD BE GETTING SOME TIRES IN TODAY OR TOMORROW AND THAT HE WOULD CALL ME BACK. HE NEVER CALLED ME BACK. OCTOBER 31, 2006 I CALLED THE FIRESTONE MANAGER, PETE DESCHNER AGAIN AND INQUIRED ABOUT THE TIRE. DESCHNER SAID HE WOULD HAVE BILL AULTMAN CALL ME BACK FOR SURE TO ARRANGE FOR THE TIRE REPLACEMENT. HE NEVER CALLED ME BACK. AFTER ONE PERSONAL VISIT TO THE FIRESTONE STORE AND FIVE PHONE CALLS AND BEING TOLD EACH TIME THEY WOULD CALL BACK AND THEY CONTINUE TO IGNORE ME I AM FED UP. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172866November 7, 2006
TIRES:TREAD/BELT
DT*: THE CONTACT STATED A NHTSA RECALL LETTER #00T005000 REGARDING TIRES: TREAD/BELT WAS RECEIVED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED TIRE DEALER FOR THE RECALL REPAIR. THE DEALER WOULD NOT REPLACE THE TIRE UNDER THE RECALL BECAUSE THE DEALER BELIEVED THE TIRE CAME FROM A JUNK YARD. THE CONTACT PLANNED TO CONTACT THE TIRE MANUFACTURER AFTER FILING A COMPLAINT WITH THE NHTSA. THE TIRE WAS A FIRESTONE ATX P235/75R15. *AK UPDATED *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172380November 1, 2006
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
1992 FORD EXPLORER SEAT BELTS DO NOT STAY LATCHED OR COMES UNCONNECTED. DEFECTIVE LIKE THE 1991 EXPLORERS THAT HAVE A RECALL. EMAILED FORD AND REFUSE TO GIVE ANY HELP. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10170660October 12, 2006
TIRES:TREAD/BELT
DT*: THE CONTACT STATED A NHTSA RECALL LETTER #00T005000 REGARDING TIRES:TREAD/BELT WAS RECEIVED ON 10/07/06, AND AN AUTHORIZED TIRE DEALER REFUSED TO PERFORM THE RECALL. ON 10/12/06, THE TIRE WAS TAKEN TO THE TIRE DEALER WHO EXPRESSED THAT THE CONTACT NEEDED TO PURCHASE A NEW TIRE, AND THE TIRE MANUFACTURER WOULD REIMBURSE THE COSTS. THE RECALL STATED THAT THE DEFECTIVE TIRES WOULD BE REPLACED AT NO COST. THE CONTACT EXPRESSED TO THE TIRE DEALER THAT A COMPLAINT WOULD BE TAKEN BY THE NHTSA, AND THE DEALER OFFERED NO RESOLUTION. TIRE MANUFACTURER: FIRESTONE. TIRE LINE: ATX. SIZE: P235/75R15.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10170388October 10, 2006
TIRES, TIRES:TREAD/BELT
DT*: THE CONTACT STATED WHILE TRAVELING 15 MPH IN RAINY CONDITIONS, THE TIRE TREAD SEPARATED, CAUSING THE VEHICLE TO FLIP OVER TWICE. ONE OCCUPANT SUSTAINED MINOR INJURIES AND A POLICE REPORT WAS TAKEN. A NHTSA RECALL LETTER #00T005000 REGARDING TIRES: TREAD/BELT WAS RECEIVED TWO WEEKS AFTER THE INCIDENT. THE CONTACT EXPRESSED THAT IF THE LETTER WAS RECEIVED EARLIER, THE ACCIDENT COULD HAVE BEEN PREVENTED. THE VEHICLE WAS DEEMED TOTALED. THE TIRE MANUFACTURER WAS FIRESTONE, MODEL: WILDERNESS AT, SIZE: P235/75R15.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10164562August 4, 2006
TIRES
WITHIN A 2 WEEK PERIOD BOTH OF MY FRONT TIRES POPPED. THESE ARE THE TOYO RADIAL OPEN COUNTRY. I WAS DRIVING EACH TIME ON THE HIGHWAY DRIVING AT 65 MPH WHEN THESE OCCURRED. THE FIRST TIME IT HAPPENED A SMALL PATCH CAME OFF OF MY TIRE. ON THE SECOND INCIDENT A MUCH LARGER AND MORE DANGEROUS PATCH TORE, CAUSING ME TO PULL OFF THE ROAD WITH NO CONTROL OVER THE SUV. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10154716April 6, 2006
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
1992 FORD EXPLORER(EDDIE BAUER ED) CAUGHT FIRE IN THE ELECTRICAL SYSTEM UNDER DASHBOARD AND CCAUGHT FIRE AND DESTROYED VEHICLE BEFORE FIREMEN COULD SAVE IT. FORD MOTOR CO HAS DENIED LIABILITY, EVEN THOUGH THIS MODEL WAS UNDER RECALL. FIRE STATRED IN THE CIRCUITRY SYSTEM.
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10152775March 15, 2006
TIRES
FUTURA TOURING SE PURCHASED OMFR PEPBOYS IN FRESNO, CA. DRIVER SIDE REAR TIRE BLEW OUT ON THE FREEWAY WITH NO APPARENT REASON CAUSED EXPLOSIVE CONCUSSION THAT CAUSED THE COMPLETE SEPARATION OF THE TREAD , CAUSING THE CAR TO SPIN 360 DEGREES IN FREEWAY TRAFFIC.- CATASTROPHIC FAILURE WITH COMPLETE TREAD SEPARATION WITH LARGE VISIBLE POINT OF OUTWARD FORCE- TREAD DETACHMENT WAS COMPLETE WITH MOST OF SIDEWALLS INTACT EXCEPT AT FORCE POINT WHERE SIDE WALL COMPLETELY SHEARED TO BEAD. FORCE OF TIRE FAILURE CAUSED SPIN AT HIGHWAY SPEED WITH CATASTROPHIC CONTROL FAILURE, CAUSED VEHICLE CONTROL LOSS AND ACCIDENT WITH SPIN OFF-ROAD VEHICLE WAS TOTAL LOSS WITH MODERATE INJURY TO DRIVER. *NM
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10151491February 28, 2006
ELECTRICAL SYSTEM
AT 5:30 A.M. ON FEBRUARY 22, 2006, I AWOKE TO A LOUD EXPLOSION. I WENT TO LOOK OUT MY KITCHEN WINDOW AND UNDER THE CARPORT OUR FORD EXPLORER HAD FLAMES COMING OUT OF THE HOOD. AS I WAS TALKING TO 911 TO REPORT THE FIRE I HEARD ANOTHER EXPLOSION. HUNG UP QUICKLY TO GO AND GET ALL OF OUR 4 CHILDREN OUT OF THE HOUSE AND AS WE WERE GOING OUT HEARD ANOTHER EXPLOSION. THANK GOD WE ALL GOT OUT AND THE FIRE DEPT. GOT THE FIRE OUT BEFORE THE HOUSE WENT WITH THE FIRE. WE COULD SEE AFTER THE FIRE WAS OUT THAT THE DRIVERS SIDE FRONT TIRE WAS BLOWN OFF AND THE BATTERY WAS BLOWN UP AS WELL AS THE FRONT WINDSHIELD. WE WANT FORD TO BE NOTIFIED SO THAT NO ONE HAS TO ENDURE A SIMILAR EXPERIENCE AND GOD FORBID LOOSE ANY FAMILY MEMBERS! *JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10142487November 11, 2005
TIRES:SIDEWALL
BRIDGESTONE AT DUELER P235/75R R15 TIRE SIDEWALL DISINTEGRATED WHILE DRIVING. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10141805November 4, 2005
ELECTRICAL SYSTEM:WIRING
DT:THE CONTACTS STATED WHILE DRIVING APPROXIMATELY 10 MPH THEN PARKED IN A PARKING LOT FOR 20 MINUTES AND THE VEHICLE CAUGHT ON FIRE. THERE WERE NO INDICATOR LIGHTS ON PRIOR TO THE FIRE. THE FIRE DEPARTMENT WAS CALLED AND THE FIRE WAS EXTINGUISHED. THE CAUSE OF THE FIRE WAS UNKNOWN AT THIS TIME; HOWEVER THE FIRE DEPARTMENT SAID THE FIRE COULD POSSIBLY HAVE STARTED FROM THE ENGINE OR FAULTY WIRING. THE DASHBOARD AREA AND UNDER THE HOOD WAS COMPLETELY DESTROYED. CONTACTED THE MANUFACTURER, AND DUE TO THEIR COMPUTER SYSTEM BEING DOWN, THEY COULD NOT TELL HE IF THIS VEHICLE WAS INCLUDED IN ANY RECALLS THAT COULD HAVE CAUSED THIS FIRE. *AK UPDATED 1/4/2006 - *NM
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10141175October 28, 2005
FUEL SYSTEM, GASOLINE
HELLO, MY WIFE HAS A 1992 FORD EXPLORER THAT LOST POWER GOING UP A HILL TO OUR DRIVE THEN SHE MADE THE TURN THEN SHE NOTICED FLAMES COMING OUT FROM AROUND THE HOOD THE CAR IS A TOTAL LOSE IS THERE ANYTHING THAT CAN BE DONE TO HELP US OUT? THANKS RICK. *NM
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10126847June 28, 2005
ELECTRICAL SYSTEM:IGNITION:SWITCH
I BOUGHT A 1992 FORD EXPLORER ON 2-16-2005 FROM A PRIVITE PARTY THRU THE NEWPAPER. ON 04-16-05 I WAS DRIVING TO SOFTBALL PRACVICE ON A BUSY ROAD WHEN A GENTLEMAN NEXT TO ME IN HIS OWN VEHICLE YELLED GET OUT OF YOUR CAR IT IS ON FIRE. HE LET ME TURN IN FRONT OF HIM AND I PULLED IN TO A PARKING SPACE AND GOT OUT OF MY CAR. WITHIN 3 TO 4 MINUTES THE FRONT END OF MY CAR WAS COMPELETLY IN FLAMES. ALL THE WIDOWS BROKE AND THE TIRES POPPED. THE SEAT I WAS SITTING IN ONLY MINUTES BEFORE WAS COMPLETELY IN FLAMES. THE FIREMEN CAME AND PUT THE FIRE OUT. BY THEN MY FORD EXPLORER WAS TOTLED. I WAS VERY LUCKY I DID NOT HAVE MY STEPCHILDREN WITH ME THAT DAY AND I WAS TOLD TO GET OUT OF MY CAR IN TIME FOR MYSELF NOT TO HAVE BEEN HURT. I ONLY HAD LIABILTIY INSURANCE ON THE VEHICLE AND MY PERSONAL BELONGINGS WERE BURNT. THERE IS A RECALL ON THE VEHICLE THAT CAN CAUSE SMOKE AND FIRE.I CALLED THE FORD COMPANY AND TOLD THEM WHAT HAPPENED THEY SAID THEY WILL GET BACK TO ME ABOUT THE SITUATION. I RECIEVED A GENERIC LETTER FROM THEM SAYING THERE IS NOTHING THEY CAN DO TO HELP ME. I FEEL VERY LUCKY IN A SENCE THAT I DID NOT LOSE MY LIFE THAT DAY, BUT ALSO VERY VIOLATED THAT I NOW HAVE TO BUY A NEW CAR AND REPLACE BELONGINGS THAT WERE DESTROYED.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10120574May 10, 2005
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
DRIVER SIDE SEAT BELT BUCKLE IS FALSE LOCKING AND OCCASIONALLY DOES NOT LOCK AT ALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10119627May 3, 2005
ELECTRICAL SYSTEM
I BOUGHT A 1992 FORD EXPLORER ON 2-16-05 FROM A PRIVITE PARTY THRU THE NEWSPAPER. ON 04-16-05 I WAS DRIVING TO SOFTBALL PRACTICE ON A BUSY ROAD WHEN A GENTLEMAN NEXT TO ME IN HIS OWN VEHICLE YELLED GET OUT OF YOUR CAR IT IS ON FIRE. HE LET ME TURN IN FRONT OF HIM AND I PULLED IN TO A PARKING SPACE AND GOT OUT OF MY CAR. WITHIN 3 TO 4 MINUTES THE FRONT END OF MY CAR WAS COMPLETLY IN FLAMES. ALL THE WINDOWS BROKE AND THE TIRE POPPED. THE SEAT I WAS SITTING IN ONLY MINUTES BEFORE WAS COMPLETELY IN FLAMES. THE FIREMEN CAME AND PUT THE FIRE OUT. BY THEN MY FORD EXPLORER WAS TOTLED. I WAS VERY LUCKY I DID NOT HAVE MY STEPCHILDREN WITH ME THAT DAY AND I WAS TOLD TO GET OUT OF MY CAR IN TIME FOR MYSELF NOT TO HAVE BEEN HURT. I ONLY HAD LIABILITY INSURANCE ON THE VEHICLE AND MY BELONGINGS WERE BURNT. THERE IS A RECALL ON THE VEHICLE THAT CAN CAUSE SMOKE AND FIRE. I CALLED THE FORD COMPANY AND TOLD THEM WHAT HAPPEND THEY SAID THEY WILL GET BACK TO ME ABOUT THE SITUATION. I RECEIVED A GENERIC LETTER FROM THEM YESTERDAY SAYING THERE IS NOTHING THEY CAN DO TO HELP ME. I FEEL VERY LUCKY IN A SENCE THAT I DID NOT LOSE MY LIFE THAT DAY, BUT ALSO VERY VIOLATED THAT I NOW HAVE TO BUY A NEW CAR AND REPLACE BELONGINGS THAT WERE DESTROYED.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10118856May 2, 2005
ELECTRICAL SYSTEM
MY SON WAS DRIVING HOME FROM THE NEXT STREET OVER WHEN MY 1992 FORD EXPLORER STARTED SMOKING IN THE CAB AND THEN CAUGHT ON FIRE. THE DASHBOARD, GLOVE COMPARTMENT BURNED, AND THE WINDSHIELD CRACKED FROM THE HEAT . THE HOOD GOT SCORCHED, AND THE HEAD LINER MELTED, DROPPING THE MELTED LINER ONTO MY SEATS. TRUCK HAS NOT BEEN REPAIRED DUE TO COST AT THIS TIME.*AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10109533March 15, 2005
VEHICLE SPEED CONTROL
VEHICLE EXPERIENCED SUDDEN ACCELERATION,VEHICLE FAILED TO STOP, AND RESULTING IN A CRASH. MANUFACTURER WAS NOTIFIED BY CONSUMER.*AK VEHICLE WAS ALREADY AT A STAND STILL WHEN IT SUDDENLY ACCELERATED. *TT
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10106526January 18, 2005
ENGINE AND ENGINE COOLING:ENGINE
92 FORD EXPLORER LEAKING OIL AT 92000 MILES AND BLEW HEAD GASKET AT 103000 400.00 TO FIX NOTIFIED FORD NO REPLY. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10106419January 16, 2005
SUSPENSION:FRONT:HUB
I JUST WANT TO FILE A COMPLAINT IN REGARDS TO THE 4WD ON THE 1992 FORD EXPLORER. THE PROBLEM IS THAT IT WILL NOT DISENGAGE FROM 4WD TO 2WD. I FEEL THAT BECAUSE OF THIS IS THE REASON FOR ALL THE NOISE I HEAR COMING FROM THE FRONT END. I HAVE NOT REPLACED IT BECAUSE IT WILL COST ME BETWEEN $300-$800 DEPENDING ON WHAT I PUT ON IT. I WOULD LIKE TO KNOW WHAT I NEED TO GET THIS REPLACED? I HAVE TWO SMSLL CHILDREN THAT ARE IN THE VEHICLE WITH ME MOST OF THE TIME AND DON'T WANT ANYTHING TO GO WRONG WITH THIS THAT WILL CAUSE ME TO HAVE AN ACCIDENT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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